Call Center Beat

As a sales person, objections should be considered automatically as a form of resistance to sales. Objections are actually opportunities for sales people to further provide information about the product or service one is selling as well as to clarify further doubts that a prospective buyer might have. Giving up immediately because of an objection from a customer only proves that the sales person has nothing valuable to offer and the prospective buyer was right to make to shut up the sales man because it is just a waste of time for both of them. Thus, sales people should learn how to handle or deal with objections properly in order to successfully make a sale. Hereunder are two ways to deal with objections

Read the rest of this entry »

A World leader in Digital Security, Gemalto is IT services firm that empowers its clients to offer trustworthy reliable and expedient digital services to billions of people around the world in an increasingly connected digital world. At the heart of the evolving digital society is trust because people connect, transact and establish relationships with each other without personally meeting each other. Through Gemalto Philippines, companies and individuals are given the security to capitalize on their digital relationships, and freedom to communicate, travel, shop, bank, entertain and work without fear of insecurity or the anxiety of transacting a fake, bogus or swindling entity.

Read the rest of this entry »

The call center industry is most active during the night because most companies cater markets in the other side of the world in which the time difference necessitates call center companies to work at night. Thus, maximizing one’s performance during the night shift is a must, which is problematic because humans are programmed to sleep during the night and work during the day. So how do we remedy this?

Read the rest of this entry »

Stress can be defined as the restrain or anxiety on person’s emotional and physical well being of a person. The stressful employees are not good quality and they won’t take anywhere. Stressful workers cannot deliver their best on the given situations. That is why they need some time to find their relaxation. This is where the company takes it role.

Read the rest of this entry »

The Philippines currently ranks as the no. 1 outsourcing nation for contact services in the world today. It has become the no. 1 choice for outsourcing call center services especially servicing English speaking markets. What makes the Philippines the perfect choice for outsourcing contact center services?

Read the rest of this entry »

IGG Philippines or Internet Gaming Gate is a multinational BPO company that provides free online multiplayer games portal and international interactive digital entertainment. The company is also involved in the development of Social Games, Casual Game, Marketing, Advertising, Operations and Game Development.

Read the rest of this entry »

Choose success. SourceMax is a business process outsourcing firm specializing in executive search, human resource recruitment and staffing to continuously provide old and new companies their most critical assets, their manpower needs that drives the success of any organization. Sourcemax Philippines is part of the Technosphere Company group, a manpower solutions provider that specializes in Staffing (contract and perm) and IT consulting in the US since 1994. Through SourceMax Inc., Technosphere is bringing the quality of service that had since distinguished the company in the US in the Philippines following the booming BPO industry.

Read the rest of this entry »

Creating better futures, Sage is a premium supplier of accounting, business management software and other related products particularly catering small and medium based enterprises. The company however operates across the world from Europe to Asia. Sage Asia Philippines caters SME community in the belief that these small businesses are the future large business in the world hence the adage creating better futures.

Read the rest of this entry »

When Philippine holidays are on the midst like Christmas, New Year, the Holy Week and All Saint’s Day, most Filipino workers are excited. The same is true among call center agents because it is a time of vacations with their loved ones, going home in the provinces, family reunions and get-togethers with friends. While most employees are thrilled and keyed up into these holidays, call center managers are troubled and apprehensive that their offices will be short of the manpower they’ll need because many agents are either on leave or will absent themselves. Those who will be AWOL would simply get lame excuses of being sick or stuck in traffic upon returning back to work. It is for this reason that managers should find strategic ways to manage employees especially during the holidays.

Read the rest of this entry »

For people whose work involves sitting at least 8 hours a day everyday, weight gain is most likely. Thus, call center agents are indeed prone to gain weight. This is especially true for agents who have been on this type of job for years and have clearly adjusted to the demands of the work. In which case, these agents needed to find ways to trim down their bellies for aesthetic and healthful reasons.

Read the rest of this entry »

Call center coaching is the process of providing additional instructions to a call center employee or agent by the supervisor or manager for the purpose of reinforcing learning. Unlike training, in which learning is often provided via a seminar, coaching is focused and personalized in nature. By focus, it is more concentrated in addressing a particular area to be improved. By personal, it means the supervisor/mentor provides better monitoring on the individual employee.

Read the rest of this entry »

Managing a call center is a challenging task. Managers are face with a broad range of responsibilities that practically covers all of the different aspects of running a business. This includes the most basic tasks of hiring, training, motivating, projecting, arranging, and monitoring performance to the complex functions like controlling quality, managing costs, formulating strategies and leading everybody towards the attainment of defined company goals and objectives.

Read the rest of this entry »

Because of the thriving state of the call center industry, the opportunity for promotion is high as old companies continue to expand and new companies continue to emerge. However, promotion can also be elusive to people who are not keen on their jobs. Promotion in the call center industry is not achieved by the number of years of service. Instead, it entails determination, patience and hard work. Here are some tips to get that promotion that you are looking for.

Read the rest of this entry »

The call center industry is one of the biggest sources of employment for many of our young graduates and young professionals. This is especially because the industry offers flexibility in terms of what major course or degree was finished by the graduate. Hence, one can meet business graduates, IT graduates, teachers, nurses, social science graduates and even engineers working in a call center company. The only major qualification to be able to work in a call center is one’s English speaking skills. Most if not all companies even conduct additional training to improve an applicant’s communication skills as well as other skills (customer service/ technical skills) that one needs to provide quality service.

Read the rest of this entry »

A clipping path is a graphics editing technique also known as “deep etching” that is used to shape or cut out a 2D image. It is a closed vector path in which an image or photo is outlined often to remove the background of the image. After removing the background behind the object, the object can now be placed in a new background or setting. The object can also be added as a new element in another image.

Read the rest of this entry »

The call center industry is reputed for its turn over rate of employees. Employees especially call center agents move from one call center to another. Unlike in other industries, where lateral movement in between companies is very rare, this is a common trend in the call center industry. Moving from one call center company to another in a rather habitual manner is referred to as job hopping.

Read the rest of this entry »

Email chat support generally refers to a customer service support system which is facilitated through email (electronic mail) or realtime online chat. For the former, a designated email account of company is provided where customers can email to send their queries and concerns. Customer service agents are assigned to respond to these customer queries. The latter on the hand, is support service through chat in which online agents are available to chat and deliver information in real time to customers via a chatting. In which case, customers are usually asked to log on to a chat system in order to access the chat service of the company.

Read the rest of this entry »

Most call center companies included non voice support processes in its operations for a more comprehensive customer support service. This non voice support is usually constituted by an email support and chat support. The chat support pertains to communications between agent and clients through real time chat through the Internet. The email support on the other hand pertains to the account in which communications is facilitated through electronic mail. These two types of written communication process have also evolved as an essential means of transmitting real-time information and data, which have been used by many companies for expediting help desk support, technical support and complaint gathering.

Read the rest of this entry »

Over the last two decades, the Philippines had become a popular destination for business process outsourcing chief of them, the contact center industry. The BPO industry is considered as the fastest growing industry in the Philippines that generate revenues of over 10 billion US dollars. The greater part of this amount is attributed to call centers. The rise in the number of call center companies in the Philippines is very conspicuous.

Read the rest of this entry »

Powering Your Business, Stefanini is a global IT services company established in 1987 that specializes in providing a range of onshore and nearshore to mid-size companies to the largest multinational corporations around the globe. Stefanini Philippines prides itself of offering over twenty years of IT expertise to companies and support in over 32 languages through its global network of branches.

Read the rest of this entry »