Call Center Beat

Asia’s No. 1 Dining Guide. OpenRice (OpenRice.com) is an online dining portal that serves as a comprehensive restaurant search engine which people can use to search for the best dining experience in specific areas. OpenRice Philippines also serves as a platform for users to write reviews on the specific restaurants they have visited. These reviews in turn helped searchers to evaluate the dining experience of the specific restaurant which will help them guide in selecting where to eat. The writers or reviewers of Openrice are registered members of the website.

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The premiere Online Gaming and Sports Betting service company. Founded in 2009, Global B2B Consultancy is a BPO firm which primarily provides outsourced services to the online gaming industry by developing cutting edge solutions for sportsbook operators. It solutions are a result of company’s expert market knowledge along with innovative thinking and business vision to use technology to the fullest. Global B2B Philippines delivers dependable and flawless experience to customers by leveraging on its service, IT and business domain expertise in the gaming industry.

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Chronos Strategies is a partnership call center composed of highly experience staff members from a diverse culture who teamed up together to deliver outstanding outsourcing services for technical support, healthcare, sales, and customer service. Chronos Strategies Philippines prides itself of its unique method of enhancing clients customer acquisition and retention and ultimately fostering enduing and lifetime partnership between clients and client’s customers. It aims in giving opportunity and wealth to the deserving.

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Logic is in the eye of the logician. Bluelogic Solutions is an outbound telemarketing call center company founded in 2011 which specializes in generating sales on behalf of a business or client. Its campaign included contact list updating, surveys and verification services. Blue Logic Philippines is backed up by a core management team with years of experience of managing inbound/outbound call centers as it continues to meet and exceed clients’ expectations.

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Forth Bridge Solutions is premier business process outsourcing firm that bring about the best people to match its client’s needs. It provides superb training on Product and Services and orientation on the culture of the clients its serves. Forth Bridge Philippines provides competitive benefits to its employees excelling in their field and values people for that can bring forth to the betterment of the company.

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Vista Health Solutions is a health insurance agency that operates the NYHealthInsurer.com, an online health insurance that specializes in providing affordable and comprehensive New York health insurance plans for individuals, families, self-employed and small business owners. Through its partnerships, Vista Health Philippines is able to give clients more choices for coverage and bring market plans that are generally less expensive and with stronger benefits.

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Call First Worldwide Solutions is a Philippine-based contact center incorporated on February 18, 2007 whose primary focus is providing Customer Care for US and Canadian based companies with Customer Interaction (Voice/E-mail), Telesales, Order Processing, Customer Support and Telemarketing services. Call First Philippines offers first-class business process outsourcing solutions are utilized by some of the world’s biggest businesses, catering to various industries spanning from education, retail to technology. It offers a comprehensive suite of contact center services delivered across multiple customer channels – phone, email, online chat, social to ensure profitability by cost optimization and improving operational performance.

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Atlassian is an Australian enterprise software company that develops products geared towards software developers and project managers. It was founded by Mike Cannon-Brookes and Scott Farquhar in 2002 and is best known for its issue tracking application, JIRA, and its team collaboration product, Confluence. However, Atlassian Philippines has develop numerous software that helps track everything, collaborate, code, work smarter, and create better software together and ship products smarter and faster.

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The Outsource Link or Olink for short is an outsourced business services provider that rises above competition by changing how business is done and providing BPO at its best. The Outsource Link Philippines has a Leadership Team that is able to cultivate an appetite in others for greatness at every level of life, including the workplace which keep employees deeply motivated deep to deliver top notch services to each client around the world. It uniquely uses biblical-based leadership that values excellence, faithfulness, and diligence.

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One of the primary factors to the sudden upsurge of business process outsourcing as a business strategy in the world is its ability to reduce expenses, which is one of the two ways to improve company profitability. Operating call centers and delivery centers in countries such as the Philippines allow companies to save over 75% of their operating expenses. However, companies who still wish to further drive down their costs to be more competitive can do so. Here are a few tips on how to further reduce call center cost especially in the Philippines.

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Novus Contact Solutions is a Philippine based business process outsourcing firm that was founded 1996 that specializes in handling the telephone answering inquiries of small medium enterprises. In this way, customers and prospects of companies will be greeted by a live receptionist, making a strong impression – at an affordable cost. Novus Contact Solutions Philippines understands the importance of human personal contact to customers and eliminates the unacceptable and upsetting mechanizes auto responses that discourage prospective customers. As a implied in its name, Novus Contact Solutions provides companies with fresh reputation by making their service extraordinary.

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Endlessrise Inc. is a pioneer and leader in the white label online marketing and web design industry with a sturdy dedication to exclusivity, loyalty and confidentiality. More than just outsourcing to address company needs, Endlessrise Philippines aims to bring endless success to its clients. Endlessrise Philippines is the first company in the world to exclusively service resellers for SEO, online marketing and web design. It is established and owned by Paul Stinemetz and Lee Ann Roman, who are respected high-level marketing consultants in the world.

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The Philippines’ first integrated communications firm, Lozatech Digital Marketing Inc. (LDMI), is a full service internet marketing firm. It was founded in July 2013 to expand to South East Asia from affiliate companies Lozatech LLC (2008) and Lozatech LTD (2009). Grounded by the principles of conventional advertising, Lozatech is a corporation dedicated to the passion of promotion with a mission to make your institution known online. As a broad digital marketing firm, Lozatech Philippines provides services ranging from video production, e-publicity, web development, animation to experiential marketing as well as web and marketing services with a focus on social media marketing, web development, online video production, content management and events organizing.

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Dedicated Rep, Inc. is a US-owned sales-driven Business Process Outsourcing company that provides companies with high performing call center solutions, efficient back office administrative assistance and support as well as staff leasing services. It is comprised of bright, assertive and ambitious individuals who want to pursue a career in the challenging field of sales support. Dedicated Rep Philippines maintains a dynamic, stimulating atmosphere that offers a lot of opportunities for individuals to learn and grow with the company dedicated to the values of loyalty, corporate citizenship, and a sense of family.

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Find jobs faster. Kalibrr is a recruitment and human resource placement outsourcing firm that connects professionals with the jobs that require the skills they have. With its assistance, people will never fail and would find the job that perfectly fits the professionals. Kalibrr Philippines launches a program designed to keep pushing people to improve even after a failed interview.

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Founded on 2006 in Fresno, California, Engagex Customer Management Solutions is a business process outsourcing company that specializes in insurance marketing. The company was founded in response to the need for a dependable and cost-effective customer contact resource for America’s largest insurance companies. Originally known as Secure Customer relations, the company’s insurance marketing services can fuel growth. Its customer engagement solutions helps to acquire, cross-sell, retain, measure satisfaction, and win-back customers for clients. Engagex Philippines can help produce more business, increase average premium and improve retention by increasing production capacity by finding new sales opportunities, increasing average premium by preparing customers to buy more and improving retention rates by making meaningful, periodic contact with existing customers. Since it has a master services agreement in place, it protects customer data in compliance with all security requirements, and consistently meets or exceeds the requirements for “approved/preferred vendor” status with multiple carriers.

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Cygnitel Outsource Solutions is a first-rate BPO firm that provides strategic, relevant and innovative service offerings that help foster competitiveness in a fast-evolving business environment. It helps companies in achieving organizational goals and objectives with its value-added services in a more customized and holistic approach and deep understanding client requirements and business needs. Powered by its greatest assets namely its Human and Information/Communications Technology resources, Cygnitel Philippines is set to deliver total business solutions that will generate positive outcomes by improving productivity, performance, corporate/product leadership and customer satisfaction.

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Think constructive. Buildwire Software Solutions is a software solutions company that helps companies create a web presence and web-enabling their existing technology to seamlessly integrate it with the Internet. Buildwire Philippines is an eCommerce software company that help distributors sell their products and service their customers online. These companies included Lumber & Building Materials, Jewelry Distribution and Manufacturing, International Retail and the Seafood Industries.

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i-Elev8 Contact Solutions is a BPO company designed with the principal purpose of delivering high-end business process outsourcing (bpo) services and contact management solutions for SMEs around the globe. It was founded in 2007 and started as for small data processing projects and graphic design, proofreading and desktop publication services. Later on, i-Elev8 Philippines evolved to become to expand its services to telemarketing and other services as the company is now composed of group of Professionals experienced in handling telemarketing, customer care, technical support, professional writing and transcriptions

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Scale your development, your support and your operations. iScale Solutions is a BPO firm that helps companies to effectively scale their development, support and operations processes. iScale Solutions Philippines helps foreign companies put offshore branches in the Philippines and get their operations up and running as easily and quickly as possible.

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