Welcome to Call Center Beat!

CallCenterBeat.com provides information regarding Call Center, Contact Center, Medical transcription and other Business-Process Outsourcing (BPO) services for various industries. This comprehensive directory listing exists to provide information for all interested in the growing call center and business Process Outsourcing industry. Call Center Beat also offers articles for all call center agents around the globe.

Call Center Beat includes company profile, service offerings, job postings and relevant news concerning the call center field. Explore our directory and find the company or service that would best suit your need. From medical practices to telemarketing firms to VOIP companies, this website has your answer. If you need help exploring our directory or finding what you need, please feel free to contact us.

How to Hit That Sales Quota

July 30, 2015 Posted by

If you are a sales agent who looks at the sales quota as an unachievable goal, then this one is for you. Although some of the sales agents you might know seem to be born with the dollar sign on their forehead, the best sales agents can also be made. For sure your team coaches and supervisors have already given you some tips, as impossible as they may seem, but still worth the try. Here are some more, in hopes that you would find this simpler and less complicated.

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JIB e-Academy and Solutions

July 30, 2015 Posted by

JIB e-Academy is a Call Center and Language Institute fully equipped with all the modern learning resources for manpower and human resource training for business processing outsourcing (BPO), contact centers and English language. Its operation is uniquely geared towards Education and Employment leading to career empowerment. JIB e-Academy Philippines was founded by Joji Ilagan Foundation Incorporated.

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New York Bay Philippines

July 29, 2015 Posted by

New York Bay Philippines, Inc. (NYBP) is a leading Remittance Service Provider in the Philippines. It was established in October 1990 and serves as the delivery arm of New York Bay Remittance Corp. (NYBR), which is based in New York. New York Bay Philippines services the United States, as well as Australia, Belgium, Canada, Israel, Italy, Spain, Switzerland and other countries.

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Techno Hi Cargo Philippines

July 28, 2015 Posted by

Techno Hi Cargo specializes in shipping or transferring service from Japan to the Philippines. It ensure to gather the various services it offers such as Shipping Baggage delivery, transfer or door to door services, shipping for purchases by mail order in Japan. Techno Hi Cargo Philippines is founded in 1985 by Chock and Wagner International in Tokyo. It provides save and trade of taxable goods, management of shipping freight and light vehicles (Automobile), and sending luggage service overseas for foreign residents in Japan among others.

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Common Problems of Call Center Agents

July 27, 2015 Posted by

In order to survive and grow in the call center industry, it would be worthwhile to learn in advance the common problems of call center workers so that one can be more prepared and make the necessary adjustments before said problems arise. Hereunder are common problems of call center workers that can push them to quit and leave the industry.

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How to be a Good Team Leader?

July 26, 2015 Posted by

A call center team leader or team lead is a person responsible for managing a group of agents, whose role is primarily to ensure that individual team members perform their job by reviewing their performance and coaching them to improve and excel in what they ought to do. He or she also coordinates with the manager and serve as the channel to relay management’s instructions to the team. Here are ways to be a good call center team lead.

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Emerson Electric Asia

July 24, 2015 Posted by

Emerson Electric Company is an American manufacturer of power equipment products and provider of engineering services for a wide range of industrial, commercial, and consumer markets. Among its product & services included the Emerson Process Management for plant management through intelligent control systems and software, measurement instruments, valves, and industry expertise. It also offers fluid Industrial Automation systems, materials joining equipment, mechanical and electrical drives, industrial electrical products, and power generation technologies. For network power, Emerson Electric offers power backup systems, embedded power, precision cooling, and connectivity technologies for data centers, telecommunications networks, and other applications. It also offers heating, air conditioning, and refrigeration solutions as well as durable construction and maintenance tools for professionals and homeowners, home and commercial storage and organization systems, food waste disposers and other appliance solutions.

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DesktopStaff

July 23, 2015 Posted by

DesktopStaff is a Human Resource Outsourcing company providing flexible and affordable Virtual Staffing, Contact Centers and Web Services. It empowers business with the right people so that they can optimize the use of the technology and innovate for attaining competitive edge against their rivals. Desktop Staff Philippines also helps optimizes cost by providing companies with temporary personnel for one time projects in web site design and Web development while providing contact center services for business operations.

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HCM Nexus Consulting

July 22, 2015 Posted by

HCM Nexus Consulting is a group that specializes in Recruitment and Talent Acquisition as well as providing Business Process Outsourcing Solutions for Human resource needs. It is fundamentally organized to provide enterprises with skilled professional for various projects and outsourced business process. In particular, HCM Nexus Philippines helps provide enterprises with needed resources, for Information Technology and Communication, Finance and Accounting, Sales and Marketing, Human Resources and Support.

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Infidelity in Call Center

July 21, 2015 Posted by

Infidelity, adultery, cheating or having an affair with someone other than one’s legal, common law or publicly known partner is a common issue in a call center. This can be attributed to many factors such as the dominance of employees in the adolescent age that are more aggressive, the lack of quality time spent with loved ones and the longing for companionship among agents in the stressful workplace among others. Infidelity and adultery are sins, which can potentially lead to broken families and thus threatens the stability of this basic social institution. Following are practical ways to prevent one from engaging in illicit affair in a call center office.

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Virtual Coworker Philippines

July 20, 2015 Posted by

Virtual Coworker is a Recruitment company based in Australia who taps BPO Professionals from the Philippines to work from home for companies in Australia, USA, Canada and UK. It specializes in bridging Filipino knowledge workers to international employers. Virtual Coworker started its operations in 2011 and had since expanded its contractors steadily and securely.

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Health Habits While Working in a Call Center

July 19, 2015 Posted by

Being a call center agent isn’t just a job. For some, it has become a lifestyle, and even a culture. Sunrise beer, excessive smoking and overflowing caffeine are just some of the bad habits you can’t help but doing once you entered the call center world. Not to mention the stress you’ll be getting from your irate customers, or just the simple fact that you didn’t get enough sleep. Want to keep your health at bay? Here are some tips.

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Deep 6 (SubNet Services)

July 19, 2015 Posted by

Deep 6 Inc. is business process outsourcing firm that help organizations downsizing to achieve efficiency and cost savings to help them compete and rise against competitors in the world market. Deep 6 Philippines provides outsourcing services that help companies save money but more importantly help them provide a better service.

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Synergia BPO Solutions

July 18, 2015 Posted by

Synergia Online is the non-voice section of BD Business Process Outsourcing Solutions, a BPO company involved in the business of Information Technology and IT enabled services. Synergia Philippines aims in attaining synergy or the integration of all service online such as outsourced marketing services and acquisition, construction, building setting up and provisioning, consulting, project management and program management, development and licensing applications, contract management and marketing solutions and developing and administering of training programs for personnel required to provide the above products and services .

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Alphalink Global Solutions

July 18, 2015 Posted by

Alphalink Global Solutions is a business process outsourcing company that specializes in the recruitment of professionals for BPOs and call center companies. This company is known for mass recruitment and hiring because it envisions itself to be the recruitment hub that is accessible to everyone especially those who do not have experience in the call center industry.

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Teletech Philippines

July 18, 2015 Posted by

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a register of the Top 12,000 Philippine corporation with which any of its prospective client can tie up to further their interests or create innovative ways to enhance brand values and improve their operational efficiency. As a local company, Teletech Philippines has a keen understanding of the local market and local professional supply. It can provide deep insights for foreign companies want to expand market in the Philippines or put up new companies in the Philippines. Teletech call center also provide profound consultancy to local companies wanting to enhance their profitability.

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Clear Corporate Solutions

July 17, 2015 Posted by

CLEAR Corporate Solutions Philippines is an operating company of the Singapore-based CLEAR Corporate Solutions Group. The company provides a range of BPO solutions such as recruitment, integration management and delivering outsourced solutions for small a medium sizes companies in South East Asia and Australasia Australia and New Zealand. CLEAR Corporate Philippines aims to help its clients achieve sustainable business improvements through outsourced solutions which make their business better by streamlining staff, improving processes and efficiency, maximizing profitability and giving clients the freedom to focus on core business activities.

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ABM Global Solutions

July 16, 2015 Posted by

ABM Global Solutions, Inc. (AGS) is a wholly-owned subsidiary of ePLDT, the Philippines’ premier information and communications technology company. It specializes in providing business solutions and applications software and implementation services tailor-fitted to the engineering, construction, real estate, wholesale and distribution, and food manufacturing industries. ABM Global Philippines is focused on providing clients with skilled and highly qualified pool of consultants who can deliver SAP full-cycle implementations and support services. Its team is composed of business process specialists, industry experts, and certified SAP consultants – all integral in building and upholding AGS’ reputation as a world-class business solutions provider.

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Healthy Lifestyle for Call Center Agents

July 15, 2015 Posted by

Working in a Business Process Outsourcing (BPO) Company can be stressful to one’s health especially because of its irregular working hours and the graveyard Shift, which disrupts a person’s normal day-life. This makes workers in call centers constantly exposed to high stress situations. Following are tips to promote a healthy lifestyle for call center agents.

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CSA Web Enterprises

July 14, 2015 Posted by

CSA Web Enterprises is a company that markets and distributes promotional products specifically the silicone wristbands, also known as “Baller IDs” that are primarily marketed to the U.S. Canada, U.K., and Australia. These Customized or Personalized Silicone Baller Bands can be used as company give-aways, campaigns for elections and other promotions, souvenirs, identifications and others. CSA Web Enterprises was established in 2005, distributing more than 10 million wristbands worldwide. Most of the marketing is done though internet marketing. The business operations have been moved and outsourced to the Philippines, which includes a full-time call center which takes orders, and a fulfilment center.

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