The Philippines currently ranks as the no. 1 outsourcing nation for contact services in the world today. It has become the no. 1 choice for outsourcing call center services especially servicing English speaking markets. What makes the Philippines the perfect choice for outsourcing contact center services?
IGG Philippines or Internet Gaming Gate is a multinational BPO company that provides free online multiplayer games portal and international interactive digital entertainment. The company is also involved in the development of Social Games, Casual Game, Marketing, Advertising, Operations and Game Development.
Choose success. SourceMax is a business process outsourcing firm specializing in executive search, human resource recruitment and staffing to continuously provide old and new companies their most critical assets, their manpower needs that drives the success of any organization. Sourcemax Philippines is part of the Technosphere Company group, a manpower solutions provider that specializes in Staffing (contract and perm) and IT consulting in the US since 1994. Through SourceMax Inc., Technosphere is bringing the quality of service that had since distinguished the company in the US in the Philippines following the booming BPO industry.
Creating better futures, Sage is a premium supplier of accounting, business management software and other related products particularly catering small and medium based enterprises. The company however operates across the world from Europe to Asia. Sage Asia Philippines caters SME community in the belief that these small businesses are the future large business in the world hence the adage creating better futures.
When Philippine holidays are on the midst like Christmas, New Year, the Holy Week and All Saint’s Day, most Filipino workers are excited. The same is true among call center agents because it is a time of vacations with their loved ones, going home in the provinces, family reunions and get-togethers with friends. While most employees are thrilled and keyed up into these holidays, call center managers are troubled and apprehensive that their offices will be short of the manpower they’ll need because many agents are either on leave or will absent themselves. Those who will be AWOL would simply get lame excuses of being sick or stuck in traffic upon returning back to work. It is for this reason that managers should find strategic ways to manage employees especially during the holidays.
For people whose work involves sitting at least 8 hours a day everyday, weight gain is most likely. Thus, call center agents are indeed prone to gain weight. This is especially true for agents who have been on this type of job for years and have clearly adjusted to the demands of the work. In which case, these agents needed to find ways to trim down their bellies for aesthetic and healthful reasons.
Call center coaching is the process of providing additional instructions to a call center employee or agent by the supervisor or manager for the purpose of reinforcing learning. Unlike training, in which learning is often provided via a seminar, coaching is focused and personalized in nature. By focus, it is more concentrated in addressing a particular area to be improved. By personal, it means the supervisor/mentor provides better monitoring on the individual employee.
Managing a call center is a challenging task. Managers are face with a broad range of responsibilities that practically covers all of the different aspects of running a business. This includes the most basic tasks of hiring, training, motivating, projecting, arranging, and monitoring performance to the complex functions like controlling quality, managing costs, formulating strategies and leading everybody towards the attainment of defined company goals and objectives.
Because of the thriving state of the call center industry, the opportunity for promotion is high as old companies continue to expand and new companies continue to emerge. However, promotion can also be elusive to people who are not keen on their jobs. Promotion in the call center industry is not achieved by the number of years of service. Instead, it entails determination, patience and hard work. Here are some tips to get that promotion that you are looking for.
The call center industry is one of the biggest sources of employment for many of our young graduates and young professionals. This is especially because the industry offers flexibility in terms of what major course or degree was finished by the graduate. Hence, one can meet business graduates, IT graduates, teachers, nurses, social science graduates and even engineers working in a call center company. The only major qualification to be able to work in a call center is one’s English speaking skills. Most if not all companies even conduct additional training to improve an applicant’s communication skills as well as other skills (customer service/ technical skills) that one needs to provide quality service.
A clipping path is a graphics editing technique also known as “deep etching” that is used to shape or cut out a 2D image. It is a closed vector path in which an image or photo is outlined often to remove the background of the image. After removing the background behind the object, the object can now be placed in a new background or setting. The object can also be added as a new element in another image.
The call center industry is reputed for its turn over rate of employees. Employees especially call center agents move from one call center to another. Unlike in other industries, where lateral movement in between companies is very rare, this is a common trend in the call center industry. Moving from one call center company to another in a rather habitual manner is referred to as job hopping.
Email chat support generally refers to a customer service support system which is facilitated through email (electronic mail) or realtime online chat. For the former, a designated email account of company is provided where customers can email to send their queries and concerns. Customer service agents are assigned to respond to these customer queries. The latter on the hand, is support service through chat in which online agents are available to chat and deliver information in real time to customers via a chatting. In which case, customers are usually asked to log on to a chat system in order to access the chat service of the company.
Most call center companies included non voice support processes in its operations for a more comprehensive customer support service. This non voice support is usually constituted by an email support and chat support. The chat support pertains to communications between agent and clients through real time chat through the Internet. The email support on the other hand pertains to the account in which communications is facilitated through electronic mail. These two types of written communication process have also evolved as an essential means of transmitting real-time information and data, which have been used by many companies for expediting help desk support, technical support and complaint gathering.
Over the last two decades, the Philippines had become a popular destination for business process outsourcing chief of them, the contact center industry. The BPO industry is considered as the fastest growing industry in the Philippines that generate revenues of over 10 billion US dollars. The greater part of this amount is attributed to call centers. The rise in the number of call center companies in the Philippines is very conspicuous.
Powering Your Business, Stefanini is a global IT services company established in 1987 that specializes in providing a range of onshore and nearshore to mid-size companies to the largest multinational corporations around the globe. Stefanini Philippines prides itself of offering over twenty years of IT expertise to companies and support in over 32 languages through its global network of branches.
LoneStar BPO is business process outsourcing firm specializing in providing outstanding customer relationship management and contact center service. Established in 2011 in Houston, Texas, by a group of seasoned professionals with more than 30 years of combined experience in the industry, LoneStar BPO Philippines delivers standard and fully customized contact service solutions for different companies from different industries.
At the average, people needed 8 hours of sleep a day to feel fully rested. In this 8 hour sleep, the deep sleep which averages between 45 minutes to 1 hour is the most of important of all because it is stage in which the brain and body get the most rest. This makes short deep catnaps effective and sufficient in freshening up ones mind. Despite this, not all people are able to get sufficient rest.
The human resource of the company especially in a service oriented company such as a call center is the most critical aspect of the organization as the people per se is the one delivering the services. Thus, screening is very crucial function of the human resource department to ensure that the company gets and hires the right kind of people for the job.
Metacom Business Process Outsourcing Solutions is Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises. As an outsourcing firm, the primary goal of Metacom BPO Philippines is to assist organizational companies and individuals to focus on their core competencies by managing critical routine aspects of their business operations.