Call Center Beat

Founded in 1995, Focus Direct Services is a BPO firm that has built strong, collaborative, effective and long standing vendor relationships with clients across multiple industries ranging from mid-size business owners to industry-leading companies. Focus Direct Philippines achieves this unique reputation by having a comprehensive and detailed understanding of the unique nature of its client’s market and by integrating and leveraging its expertise and experience to create, implement, and manage critical industry-specific business processes that improve customer support experience, expand their strategic capabilities, and increase operational efficiencies.

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Question: How to go to Wideout McKinley?

Answer: Wideout Workforces Philippines main call center office is currently located in Commerce & Industry Plaza, inside McKinley Hill, Fort Bonifacio, Taguig. Nearest landmarks to Wideout McKinley are Blue Leaf and Venetian Mall.

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Question: How to get to Western Wats Cebu?

Answer: Western Wats call center main office is strategically located in Cebu City. Western Wats Cebu is currently in PIPC building, Mactan Economic Zone II, Cebu City. Western Wats Cebu is accessible via jeepney ride travelling via Basak road, then take a 10 minute walk to reach Western Wats Cebu.

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Helping your business grow. 2ndOffice Philippines is one of the best outsourcing companies in the Philippines that specializes in eCommerce and can save your business up to 70% in labor costs. It is a Filipino based company specializing in e-commerce and data entry. The core values of 2nd Office Philippines which is the heart and soul of its culture are exceeding expectations, do More with less, Work Smarter Not Harder, Create Solutions Not Excuses, Pursue Growth and Never Stop Learning, Be Creative, Open Minded, and Innovative, the golden rule, be Passionate & Determined in everything, communicate openly honestly and meaningfully and deliver High Quality Results. It envisions helping employees grow their career, deliver innovative and quality solutions to clients and become the #1 BPO for eCommerce clients worldwide.

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Information Technology for every business. Established in 2006, SD Solutions IT Outsourcing Inc. (SDS) is a Philippine-based application development and IT outsourcing company comprised of expert IT professionals, dedicated in providing efficient IT services and solutions that will catapult companies in attaining their full potential with the right technology solution. IT is what we do – this essentially sums up the expertise and the mission of the SD Solutions Philippines in helping companies whether Healthcare, Banking & Finance, Government, Media & Entertainment, Transportation & Logistics, Distribution or a BPO company, thrive and survive in this global age of information technology.

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Question: How to get to SD Solutions Pasig?

Answer: SD Solutions IT Outsourcing main call center office is currently located in JG Building, along C. Raymundo ave., Pasig City. Nearest landmarks to SD Solutions Pasig are Mightee Mart and Sorrento Oasis.

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Transcend Outsourcing Program is a leading outsourcing service provider that specializes in the recruitment, staffing and placement of personnel on a project-based, contractual or permanent assignment basis to perform any given work outsourced by a client / principal.As a fast rising firm, Transcend Outsourcing Philippines aims in providing the employees that are best suited for one’s business requirements including a team of experts from different fields of specialization that underwent its rigid screening and training process. The company only deploys the most qualified, highly skilled, and best equipped employees for its clients.

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Question: How to go to Transcend Outsourcing QC?

Answer: Transcend Outsourcing Program Corp. main call center recruitment office is currently located in Rizalina II building, along Quezon ave., West Triangle, Quezon City. Nearest landmarks to Transcend QC are Jesus is Lord church and Isuzu showroom.

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Rapid, Helpful Support When You Need It. SupportZone Global is a business process outsourcing firm specializes in Customer Support that uses a team of trained and certified contact agents that deeply understand technology and support of contact center companies. SupportZone Global Philippines helps companies by providing rapid resolution that manages technology 24/7/365 that included system updates and upgrades, a knowledge base with information and training, a single point of contact for each of your issues and the use adaptive Organization methodology to quickly resolve issues and communicate. It offers a Pay-As-You-Go system which has no upfront or annual contracts to deal with but pay a monthly contract. It provides Proactive Support that provides reporting, service calls and advice on implementing call center best practices. SupportZone Global Philippines also offers Service and Support Accountability that ensures service level agreements at 99.99% uptime and 80% of calls are answered in 60 seconds or less.

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Also known as International Staffing Solutions, Bobcat Outsourcing Solutions is a Philippine based Staff Outsourcing company that provides low cost high quality staffing solution mainly for Australian, UK and US Companies and Corporations.

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YOU cannot help it. You enter a workplace. You meet somebody. You both get closer and closer by the day, err, night. Before you know it, you fall for each other. Kayo na. Oh, sarap ng feeling, di ba, especially if your now-honey works in the same department and shift. But just because you’re inspired doesn’t mean the company you both work for is happy. While office romance is not illegal, some companies impose policies on such romantic affairs. Call centers included.

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Coffee, the drink of choice of office workers, security personnel, telephone operators and, in recent years, call center agents. From the big bosses on the penthouse to the ordinary employees in the basement, they say coffee keeps them on their feet, awake, active and alert – the triple A of beverage refreshment.

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A vision of global competitiveness. AltiGen Communications is the pioneer company in providing VoIP and telephony solutions since 1996 to small-to-medium sized businesses, companies with multiple locations, corporate branch offices, and call centers. This is in line with its vision of delivering the best yet most affordable technology/solutions. As a global company, AltiGen has an international network of offices across that world from North and South America, Africa, Middle East, Asia, and Europe but its headquarters and research and development centers are located in Silicon Valley California and Shang Hai China. In the Philippines, AltiGen Communications was established 2005 in line call center boom and the increasing demand for convergence.

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Best solutions for your business. Tencentech Inc. is a BPO firm specializing in providing software development and customer service solution that especially focuses on the Asia market. It provides Chinese (Mandarin & Cantonese), English, Japanese, Korean and Thai multiple language Call Center Service and Customer Relationship Management software service. As part of its better customer service convenience, Tencentech Philippines has local customer service centers established in Hong Kong, Macau, Taiwan and Thailand, Shanghai in China. Adhering to the belief that helping each other makes progress together, Tencetech maintains a Customer first, always for the integrity policy.

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Coffee helps in sharpening our senses and makes one feel stirred precisely because of the caffeine content which is a stimulant. This is helpful when preparing for an exam or finishing a project whose deadline is tomorrow. But when coffee is used to awaken one’s senses on a daily basis such as when working in a call center to keep oneself awake in odd working hours and to face the rigors and stresses of the job, drinking coffee becomes excessive and can harmful. As such, employees working in a call center company should find ways to drink healthier coffee or coffee alternatives.

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Ignited Game Services Philippines (IGSP) is a team of global online game developers and publishers based in Los Angeles, California and established in 2010. With superb community management, extensive global marketing experience and top-notch localization, Ignited Game Philippines has worked with Game Publishers in various genres, ranging from Massively Multiplayer Online, Shooting Games, Casual, Mobile, Console and Social Networking Games.

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Question: How to go to Ignited Game Ortigas?

Answer: Ignited Game Services Philippines main call center office is currently located in Suntree building, along Meralco ave., Ortigas Center, Pasig City. Nearest landmarks to Ignited Game Ortigas are Metrowalk and Office Warehouse.

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You hang your headset, stretch a bit, and stand up. Your GY (graveyard) shift is up. You are ready to hit home – and the sack. Then, you catch ‘somebody’ in the mirror. You look closely.

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Upselling is one of the basic ways to improve sales, profits and ROI. This is especially important for business because keeping existing clients is less expensive than getting new clients. Before upselling however, an agent must have a clear understanding and belief that product/service is really valuable and can make the customer happier.

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Revolutionizing the way people learn and share knowledge by proving mobile learning across the world, Quipper is a leading e-learning company based in the UK founded on 2010 by Masa Watanabe, a co-founder of Japanese mobile social gaming giant DeNA. Quipper Philippines aims to become ‘distributors of wisdom’, changing the way people learn and share knowledge by leveraging web and mobile technology.

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