Call Center Beat

Hexus Outsourcing Services is a specialized IT outsourcing firm that assists companies in managing the implementation of Distance Remote Assistance Management especially in retail or supplier industry. Hexus Outsourcing Services provides new and revolutionary approach to outsourcing services that transcend client expectations through unsurpassed technical support, better adaptability, and greater value, thus improving system functionality and operational efficiency. HEXUS Outsourcing Philippines has esteemed team of experts with functional and technical expertise ripe by hands-on experience that warrants the most effective and professional service to clients.

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The Difference is Genuine. AIC or Allied International Credit is a wholly owned subsidiary of Allied Global Holdings, a Canadian company founded in 1955 as a traditional accounts receivable management. Half a century later, AIC Philippines (Allied International Credit) has expanded to offer excellent debt collection services to financial institutions, telecommunications, and other companies around the globe which has reputed itself in successfully maintaining the reputation and goodwill its clients’ customers on acting as collecting agent in their behalf.

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Building a bridge to your customers. Asian Global Creation is a business outsourcing firm designed to assist companies meet today’s challenge of bring costs in line while maintaining a steady sales pipeline full of reliable stream of qualified leads. AGC Philippines commits itself in redefining one’s business strategies and relationships to allow a company to focus on their core competencies, while Asian Global Creation focus on maximizing revenues.

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Transparent, Agile, Engaged, CBE Customer Solutions or Credit Bureau Enterprises Customer Solutions is a business process outsourcing company dedicated in providing early-stage collections, customer retention and customer care services. It is an affiliate of CBE Group, which is a third party debt collection services company. CBE was founded in 1933 as Credit Bureau of Black Hawk County, then Credit Bureau of Waterloo in 1978 then Credit Bureau Enterprises, Inc. in 1987 when it was acquired by R. Penaluna. Argent Account Acquisitions is also part of the CBE group which serves as a passive purchaser of distressed assets.

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Establishing rapport with customers is an integral part of customer service in order to establish relationship, facilitate understanding, create bond or affinity and relay empathy. Because call center companies are providing their services over the phone or other communication media such as email or SMS, the customer service is impersonal in nature. As such, agents rely mainly on the quality or tone of their voice and choice of words in order to establish rapport with clients. Following are some tips to establish rapport.

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Step up to a world-class career.

Citigroup BPS provides best-in-class customer sales and services to Citi clients around the world.  In CBPS, you will be in an environment that turns your potential into excellence.  Join us at Citi and you will be part of a high-performing organization that:

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The Citigroup Business Process Solutions Pte. Ltd was launched on 2004 as a avant-garde business process outsourcing company primarily intended to accommodate the needs Citigroup companies around the world. It is a 100% auxiliary arm of the Citibank Overseas Investment Corporation (COIC). Citigroup BPS was originally incorporated in Singapore, and the unit located in the Philippines is a local office of that Singapore-based project. The conception of the company constitutes part of Citigroup’s general business stratagem to produce international “Centers of Excellence” that offer advanced quality and unswerving customer experience.

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The Metrotent Convention Center (MCC) or Metrotent for short is the major venue for “what’s in” in the metropolis. It serves as a the widest party tent in Manila which is composed of various areas for guests to chill out, relax, and have fun such as the drop- off area (4 meters high), the lobby area, the Al Fresco area (smoking area), two (2) VIP dressing rooms with separate showers and toilets, function rooms, the driver’s lounge (cafeteria), and comfort rooms.

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Hit The High Notes! Join a group of spirited professionals who aren’t satisfied sitting in the audience. At Teletech, employees own the spotlight. So join us, and let your spirit shine.

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Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a register of the Top 12,000 Philippine corporation with which any of its prospective client can tie up to further their interests or create innovative ways to enhance brand values and improve their operational efficiency. As a local company, Teletech Philippines has a keen understanding of the local market and local professional supply. It can provide deep insights for foreign companies want to expand market in the Philippines or put up new companies in the Philippines. Teletech call center also provide profound consultancy to local companies wanting to enhance their profitability.

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Get a life this summer with SPI Global.  Bask on career openings for international and domestic accounts!

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SPI Global provides round-the-clock, state-of-the-art, customized transcription for all types of medical reports, office and clinic notes, referral letters, and emergency documentation.

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Vegalink inc. is a Philippine based business process outsourcing firm that specializes in human resource sourcing and executive recruitment that was designed to address the growing demand for global quality Filipino professionals to man the growing BPO industry. As the fastest growing recruitment agency, Vegalink Philippines is presently and immediately creating an international workforce that is not only diligent and intellectual, but excellently skilled, knowledgeable, and enthused. In particular, the company specializes in providing manpower requirements for sales, customer care, technical support, and other complicated process outsourcing services.

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Question: How to get to Vegalink Makati?

Answer: Vegalink Philippines main call center office is currently located in Guadalupe Commercial Complex, along EDSA, Guadalupe, Makati City. Nearest landmarks to are Jollibee, BDO and Trace College.

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Established in 2004, NV Group Holding is a private financial & legal services Sydney and Auckland that offers a comprehensive array of debt recovery, collection, litigation and related services to small and large companies that look for enduring relationship with their service providers. NV Group fully provides full outsourcing of credit management / debt recovery. It functions to bridge the disparity between a company’s in house collection department and process that also directs a solicitor to issue legal proceedings against the debtor. It provides custom fit solution that addresses the company’s needs or requirement with the end objective of attaining an amicable agreement with the debtor for settlement of debt in full or come up with a workable solution or payment arrangement.

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Data Processing Group PH is an outsourcing firm that is wholly owned subsidiary of Contact Center 33, which specializes in providing data processing services that forms part of the comprehensive sales and marketing solutions provided by CC33.

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Transforming passion into excellence. Telephilippines is an all-Filipino business process outsourcing firm that pioneered all local contact centers in the Philippines. Started in 1996, TelePhilippines is has become the world’s leading provider of outsourced customer relationship management solutions and other contact center services such as customer acquisition, customer care, technical support and debt collection programs.

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Have you ever wondered why most people these days apply for a job in the call center industry? It’s not just about the high paying salary but it is also due to the fact that there are so many call center perks and benefits that they can enjoy once they work in this particular environment. Let us identify some of the things that call center agents benefit from just by working for business process outsourcing companies.

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Performance and Style through Science, FrontierGadget Inc. is a private company involved in the design, marketing and distribution of consumer gadgets particularly the Ekotek gadgets. These gadgets are comprise of electronic and home appliances, consumer electronics which are comparable to the best and most popular in terms of quality at less than half the price. FrontierGadget aims in allowing more people especially the ordinary people to enjoy the advantages of information technology without having the problem of affordability and without compromising quality

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Question: How to go to eTour BPO Ortigas?

Answer: eTour BPO Services main call center office is currently situated in Prestige Tower, along Emerald ave., Ortigas Center, Pasig City. Nearest landmarks to eTour BPO Ortigas are Fitness First and Starbucks.

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