Call Center Beat

Northeast Solutions is a first-rate Philippine based BPO corporation that specializes in building custom teams of professionals that are fully dedicated to a business of clients outside the country. It aims in helping companies cuts down on operating costs, attains more flexible service by allowing clients to concentrate on their core businesses, and achieve competitive edge by adding value to services. Northeast Solutions Philippines specializes in helping small and medium based companies maintain an offshore facility and capitalize on the advantages of offshoring and outsourcing.

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Ganzklar is an electronics company engaged in the manufacture of consumer electronics, mobile phones and smartphones, IT devices among others. Ganzklar Philippines offers different electronic products such as 4K Ultra HDTVs, DVD & Blu-ray Players, Media Streaming Players, Portable DVD Players, TVs & Accessories, TV DVD Combo, Desktops, Computer Accessories, Computer Components, monitors, Laptops, Headphones, Home Audio & Theater, Portable Audio, Portable Wireless Speakers, Receivers & Amplifiers, Satellite Radio, Speaker Systems, Stereos and Visual Accessories among others. The name of the company is from the German word ganz clar, which means “very clear”.

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Nacoma Services Inc. is a BPO firm that specializes in providing various services for online gaming companies. It started its operation in the Philippines in 2009, with predominant activities as customer support, risk management and customer verification. Nacoma Philippines aims to be the safest, most reliable and fastest growing interactive gaming customer support and business process outsourcing company in the world by focusing on emerging markets and opportunities with a safe environment, a superior customer support and reliable service, resulting in a rewarding gaming experience and competitive environment for sports entertainment. It provides customer service in English and Chinese language.

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Powered by people; Driven by passion. Marcon Solutions is a dynamic Business Process Outsourcing Company that specializes in exceptional customer service and technology implementation in the ecommerce industry. The company is composed of a team of expert professionals, with over 50 years of experience to address the high demand of quality service above a very challenging and competitive industry. Marcon Solutions Philippines was designed to provide exceptional customer service, information technology, security and verification solutions to a demanding and scrutinizing industry leader in North America.

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Engaging employees to a company is important for them to be productive and increase their sense of belongingness to the company. Here are ways to improve employee engagement.

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Avante International Technology is a BPO firm that specializes in Document Management and Imaging Services. It is especially known as the pioneer in improving transparency and integrity in electronic voting solution with the patented “voter verified paper record audit trail” and paper ballot voting with digital ballot picture auditing and developed technologies related to smart cards and Radio Frequency Identification (RFID) technologies. More specifically, it pioneered the automated ballot counting system in the Autonomous Region of Muslim Mindanao (ARMM) in 2008, which paved way to the birth of Avante Philippines. Its proven unparalleled patented voting system security and accuracy minimizes voter and system errors while providing transparency, verifiability and auditability to voters. These solutions are configured with commercial-off-the-shelf (COTS) hardware of computers, printers, and document imaging scanners with flexibility to accommodate election and voting methods.

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EQI Global Solution is a Philippine based offshore staffing solution that helps companies significantly reduce overheads, increase efficiency and improve profitability without eliminating the client’s managerial control over their staff. EQI Global Philippines specifically helps manage the recruitment, staff leasing, setting up, and monitoring of the offshore staff that is created and dedicated to each individual client. It aims to be the most trusted outsourcing partner to companies in the US, Canada, Europe and Australia.

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Alphalink Global Solutions is a business process outsourcing company that specializes in the recruitment of professionals for BPOs and call center companies. This company is known for mass recruitment and hiring because it envisions itself to be the recruitment hub that is accessible to everyone especially those who do not have experience in the call center industry.

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Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a register of the Top 12,000 Philippine corporation with which any of its prospective client can tie up to further their interests or create innovative ways to enhance brand values and improve their operational efficiency. As a local company, Teletech Philippines has a keen understanding of the local market and local professional supply. It can provide deep insights for foreign companies want to expand market in the Philippines or put up new companies in the Philippines. Teletech call center also provide profound consultancy to local companies wanting to enhance their profitability.

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Excellence in technology and innovation meets excellence in global customer service.

Transcom joins forces with Samsung in a partnership that will surely expand you opportunities.  Come and join our expanding family and enjoy competitive compensation package, various unique employee facilities and benefits and work conveniently within Australian hours. Smile at better opportunities!

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Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies.

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Teleshark is a premium BPO firm that primarily provides call center solutions to businesses and companies locally and abroad. Teleshark Philippines handles routine communications by telephone, email, fax, or other electronic means, between an organization and outside parties which primarily involve things as product information, technical support, live messaging, ordering, and telemarketing.

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Exxelnet Digital Media is a web development company that specializes in online solutions to help companies get into online business via the Internet within the shortest time possible and reap the benefits of virtual world.

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HSBC Call center is a Global Service Center that particularly caters customers of one of the largest financial world that has been operating in the Philippines for over 132, the Hongkong and Shanghai Banking Corporation or HSBC. It serves HSBC customers from all over the world.

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Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children gain access to education forms a core part of its operations. Sykes Aisa Philippines supports its people, which it considers as its greatest asset. The best way to serve others is to ensure that the best service also is given to its human service providers.

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Founded since 1978 and currently with over a 120,000 employees in 200+ service centers in 50 countries around the world, Teleperformance is one of the largest BPO companies in the world that provides services in 66 different languages for major international companies across different various industries. Teleperformance Philippines transforms passion into excellence by believing on people, working for people, inspiring to get things done, motivating to make a difference and by establishing a very intimate partnership with its clients to the extent that it considers its clients’ business as their own.

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With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 employees, Convergys Philippines balances the demands of augmenting income, enhancing customer experience, and optimizing overall cost by the finest combination of personnel, technology, and intelligent resources. Proof to its being the leader in the customer service industry is the fact that Convergys Philippines serves more than half of the top 50 biggest Fortune 500 companies in the world.

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Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online customer care that specialized in utilizing different communications channel i.e. voice, email, chat, and self-service in facilitating customer service. The merger of the two companies catapulted the Aegis PeopleSupport Philippines at the forefront of the business processing outsourcing industry and has increased it global presence to 12 nations with over 50 locations across the world.

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Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM Global Philippines is reinforced by its partners equally known in the IT industry namely Cisco, Oracle and SAP.

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JPMorgan Chase is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management and private equity. JP Morgan Chase expanded their call center operations in the Philippines and offer various offshoring operations such as credit collection and home mortgage. JPMorgan Chase is pioneering in financial services and banking relationships.

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