A happy work force creates happy customers. A good manager supplies a fantastic environment to work in and look after the staff the way they are expected to look after their customers. Motivating the call center agents are very important for them to strive hard and give their best on their jobs. They need this kind of motivation to focus and pay much attention on their field, so that a relationship between a management and the agents will become harmonious. Being good to agents can in turn result to customer satisfaction.