Probing Questions for Customer Service

September 23, 2020 Category :Articles 0

Probing questions are questions directed to customers that are aimed to create building blocks or obtain background circumstances to allow an agent to create the best solutions to the customer’s problems. Probing questions can be used to build rapport with …

Capital One Philippines

September 22, 2020 Category :Call Center Companies| Call Centers in Alabang 0

Capital One is a leading and one of the most widely recognized diversified bank in the US that offers a wide spectrum of financial products and services to consumers, small business and commercial clients. It s one of the US …

What are Virtual Assistants?

September 22, 2020 Category :Call Center Basics 0

Virtual assistants generally refer to assistants that provide their services virtually through the Internet. The employers and the employee i.e. assistants do not necessarily work together in a shared office with a similar physical address. Instead the employer-employee relationship, communication …

Intellmed

September 21, 2020 Category :Call Center Companies| Call Centers in Cebu 0

Intellmed, Inc. is a business process outsourcing company that provides IT support services to Meditab Software, Inc. and SuiteRx. Meditab Software, Inc. is a US based software development company that provides software solutions in integrated electronic health record, expert pharmacy …

Versar International

September 21, 2020 Category :Call Center Companies| Call Centers in Makati 0

Versar is an international project management company that provides sustainable solutions in construction management, engineering services, environmental sciences, professional management services and infrastructure solutions for the speedy, efficient, and excellent and customized support to both private and public companies multi-national …

OwensBPO

September 20, 2020 Category :Call Center Companies| Call Centers in Clark| Call Centers in Pampanga 0

Eastern Talent, Western Management. OwensBPO or Owens Online is a business process outsourcing company established in 1986 in Tampa, Florida by Mark Owens. Owens BPO Philippines originally functioned as an international credit and background check agency for exporters, insurance, banks, …

How to get to OwensBPO Clark?

September 20, 2020 Category :Call Centers in Clark| Call Centers in Pampanga 0

Question: How to get to OwensBPO Clark?

Answer: OwensBPO Philippines main call center office is currently located in PhilExcel Business Center 3, along MA. Roxas Highway, Clarkfield, Pampanga. Nearest landmarks to OwensBPO Clark are Ateneo Clark and BDO bank.

Residents …

How to get to Towers Watson Fort Bonifacio?

September 19, 2020 Category :Call Centers in Fort Bonifacio| Call Centers in Taguig 0

Question: How to get to Towers Watson Fort Bonifacio?

Answer: Towers Watson Philippines main call center office is currently located in Marajo Tower, along 4th avenue-26th street intersection, Bonifacio Global City, Taguig. Nearest landmarks to Towers Watson Fort Bonifacio are …

Call Center Retention Strategies

September 19, 2020 Category :Articles 0

Retention in the call center industry is important for the profitability and success of a call center company. It reduces/avoids turnover costs such as recruitment, selection, orientation, training, lost productivity, vacancy costs and customer impact costs. Call center retention enhances …

HTC Global Technology Services

September 18, 2020 Category :Call Center Companies| Call Centers in Makati 0

HTC Global Technology Services Limited Corporation is an IT and business process outsourcing firm that particularly caters small and medium sized enterprises in the US. HTC Global Philippines information technology services IT management, consultancy and operational support while business process …