Call Center Beat

The call center industry is one of the biggest sources of employment for many of our young graduates and young professionals. This is especially because the industry offers flexibility in terms of what major course or degree was finished by the graduate. Hence, one can meet business graduates, IT graduates, teachers, nurses, social science graduates and even engineers working in a call center company. The only major qualification to be able to work in a call center is one’s English speaking skills. Most if not all companies even conduct additional training to improve an applicant’s communication skills as well as other skills (customer service/ technical skills) that one needs to provide quality service.

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A clipping path is a graphics editing technique also known as “deep etching” that is used to shape or cut out a 2D image. It is a closed vector path in which an image or photo is outlined often to remove the background of the image. After removing the background behind the object, the object can now be placed in a new background or setting. The object can also be added as a new element in another image.

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The call center industry is reputed for its turn over rate of employees. Employees especially call center agents move from one call center to another. Unlike in other industries, where lateral movement in between companies is very rare, this is a common trend in the call center industry. Moving from one call center company to another in a rather habitual manner is referred to as job hopping.

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Email chat support generally refers to a customer service support system which is facilitated through email (electronic mail) or realtime online chat. For the former, a designated email account of company is provided where customers can email to send their queries and concerns. Customer service agents are assigned to respond to these customer queries. The latter on the hand, is support service through chat in which online agents are available to chat and deliver information in real time to customers via a chatting. In which case, customers are usually asked to log on to a chat system in order to access the chat service of the company.

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Most call center companies included non voice support processes in its operations for a more comprehensive customer support service. This non voice support is usually constituted by an email support and chat support. The chat support pertains to communications between agent and clients through real time chat through the Internet. The email support on the other hand pertains to the account in which communications is facilitated through electronic mail. These two types of written communication process have also evolved as an essential means of transmitting real-time information and data, which have been used by many companies for expediting help desk support, technical support and complaint gathering.

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Over the last two decades, the Philippines had become a popular destination for business process outsourcing chief of them, the contact center industry. The BPO industry is considered as the fastest growing industry in the Philippines that generate revenues of over 10 billion US dollars. The greater part of this amount is attributed to call centers. The rise in the number of call center companies in the Philippines is very conspicuous.

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Powering Your Business, Stefanini is a global IT services company established in 1987 that specializes in providing a range of onshore and nearshore to mid-size companies to the largest multinational corporations around the globe. Stefanini Philippines prides itself of offering over twenty years of IT expertise to companies and support in over 32 languages through its global network of branches.

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LoneStar BPO is business process outsourcing firm specializing in providing outstanding customer relationship management and contact center service. Established in 2011 in Houston, Texas, by a group of seasoned professionals with more than 30 years of combined experience in the industry, LoneStar BPO Philippines delivers standard and fully customized contact service solutions for different companies from different industries.

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At the average, people needed 8 hours of sleep a day to feel fully rested. In this 8 hour sleep, the deep sleep which averages between 45 minutes to 1 hour is the most of important of all because it is stage in which the brain and body get the most rest. This makes short deep catnaps effective and sufficient in freshening up one�s mind. Despite this, not all people are able to get sufficient rest.

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The human resource of the company especially in a service oriented company such as a call center is the most critical aspect of the organization as the people per se is the one delivering the services. Thus, screening is very crucial function of the human resource department to ensure that the company gets and hires the right kind of people for the job.

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Metacom Business Process Outsourcing Solutions is Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises. As an outsourcing firm, the primary goal of Metacom BPO Philippines is to assist organizational companies and individuals to focus on their core competencies by managing critical routine aspects of their business operations.

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Question: How to get to Metacom San Juan?

Answer: Metacom BPO Solutions main call center office is currently located in VV Soliven building, alond EDSA, San Juan City. Nearest landmarks to Metacom San Juan are Chrysler Showroom and KFC.

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Interoute is largest Network carrier in the European Union that spans from London to Warsaw to Sicily and beyond into the continent’s emerging economies. Interoute connects east to west and south from the Middle East to North America to Africa then back to Europe.

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Transcription essentially pertains to the process of converting verbal information into writing. This can be done by listening to recorded audio data and writing it on paper as in the case of transcribing a meeting for preparing the minutes. Thus, transcription had been conventionally done by secretaries. Transcription however is not only restricted to business meetings. It is also applied in medical meetings, research experiments as well as litigation. However, the basic procedure of converting audio data to written information remains the same.

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Business Process Outsourcing is the practice of turning over support business functions to specialized service providers usually in countries like the Philippines that offer cheaper labor. A direct outsourcing contract involves two parties namely the outsourcing company and the outsourcing service provider. In an indirect outsourcing contract, a third party usually called a bpo broker is involved. The broker serves as the agent or middleman that finds companies or clients in need of outsourcing as well as appropriate service providers for the client.

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Question: How to go to ISI Teletrade Makati?

Answer: ISI Teletrade call center main office is in Makati City. ISI Teletrade Makati is strategically located in Philam Life Tower, along Paseo De Roxas.

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TD Outsourcing (TDO) is a division of the Hong Kong based outsourcing group, TD Holdings (TDH) along with Top Draw Animation, TD Holdings and Mango Distribution. Top Draw Animation engaged in providing preproduction (storyboards, location, design, model, and props design, background colour and colour styling) and production services (flashtoons, boom harmony, library creation, digial asset management, animatic, background layout scene assembly, posing animation and after effects). Mango distribution is engaged in the distribution of high quality television and new media projects as well as an agent for merchandizing, interactive and publishing rights. TD Holdings is primarily involved in investments. Finally, TD Outsourcing Philippines is engaged in providing a wide array of Business Process Outsourcing services (BPO) that allow companies to rationalize their own infrastructure and craft the stage for sustainable growth further than conventional restrictions.

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Wontechphil International is an international consultancy and construction company that provides a full range of high quality integrated services in the full property and infrastructure life cycle specializing in providing manpower services and IT Infrastructure Consultancy and Construction, Maintenance and Installation of Networking and System.

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Established in 2004 in California USA, Animation Vertigo is business outsourcing firm that specializes in producing quality and reliable solutions for motion capture and animation needs for video game, television and film production. The production center of Animation Vertigo Asia is located in the Philippines which essentially help in outsourcing animation projects.

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You cannot please everybody. No matter how benevolent or noble one�s intentions are, there will always be someone somewhere who will try to oppose it. Resistance is inherent in any change because it is a natural human reaction to feel indifferent or even critical to something new.

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