Advanced Contact Solutions

This entry was posted by Thursday, 26 June, 2014

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts satisfaction surveys, brand loyalty campaigns, order verifications, information dissemination, advisory, payment, credit collection, customer win back solutions, publications, reactivation, attrition programs among many others.

The first publicly listed call center in the country, Advanced Contact Solutions (ACS Philippines) is one of the pioneers that led to the growth of the call center industry in the Philippines. Founded in 1996, ACS Philippines is a business process outsourcing (BPO) company which was acquired by Paxys (formerly Fil-Hispano Holding Corporation) in 2004, which actually initiated its being publicly listed.

However, Advanced Contact Solutions was later sold by Paxys in 2011 as part of their repositioning strategy. With only 300 seats in its first year of operations, the company has dramatically grown and has become a multibillion investment by 2007 . ACS Philippines primarily provides sourcing services for financial support operations, Inbound direct Sales and a diverse range of call center services in different channels like Voice, Email, Chat, FAX, Data and off line processing.

With over 7,000 seats in more than 5 branches across the Philippines, Advanced Contact Solutions now serve not only to the local market but clients from the US, Canada, UK and Australia. ACS Philippines unique services marked by personalized style of accommodating clients had brought added value to its clients in communications management which has successfully built strong relationships.

Advanced Contact solutions is the pioneer and leader in Philippine Business Process Outsourcing. The company was organized in 1996. Its first facilities were completed in 1997, and ACS Call Center started commercial operations in 1998. ACS call center provides Business Process Outsourcing, Customer Service, Financial Services, Inbound Direct Sales and other contact center services to its clients both local and abroad. Advanced Contact Solutions adds value to clients’ business by managing communications with their customers, building trust & drawing loyalty through total customer satisfaction.

For career opportunities, visit ACS Philippines Job Openings.

Advanced Contact Solutions Call Centers are located in:

  • Advanced Contact Solutions ACS Laguna
    Advanced Contact Solutions
    Building 1, LSL Compound, Diode Street,
    Light Industry and Science Park
    Laguna, Philippines
  • ACS Batangas
    Advanced Contact Solutions
    2/F SM City Lipa,
    Ayala Highway
    Lipa City, Batangas
    Philippines
    043-981-1196
  • ACS Makati
  • ACS Cubao

Comments:

heard they give out a competitive salary there… hmm… sana di pla ako umalis sa dlink. ;) -Dlink tech support rep.

ds company will hire and hire and will give job offer den promise to call you but they will nver did. They have no system in recruiting.agent will den resign to their current job & den be stuck up waiting for them.

i used to work with this company for almost 2 years… it’s been a pleasure to work with this guys. most of the people here (well, take note when i said most) are good and very accomodating with their applicants, trainees, agets, etc… they actually tre

instead of managing the account’s operation, one SM here seems to be more worried of how agents dress up. dont know if he’s from cosmo mag or fhm

this company should be given sanctions for having many incidents of unexplained salary deductions.this job is not a joke,this is a matter of blood sweating work and yet they are not doing there parts for tha agents consumptions…

im pretty much dissappointed, i did have a final interview fro melon acct then called me and said i’ll be refer to another acct since melon backs out, i pass for us airways waiting for job offer they call and have to trans

all companies have their own merits and flaws, still, this company offers only the best programs

guys did you know that in ACS they have a local account, one of the bEst company in the philippnes, a telecommunication account, siguro gamit nyo to heheh,sige na nga GLOBE TELECOM

excellent! im really finding hard time to locate this Lipa address of ACS. but bcoz this site i got in so easy…tnx!!

its an average company, astig coz they have airline accounts but coz of MANDA OTs and PUSH Back Breaks. good enough with the compensation salary and not strict when it comes to dress codes. :)

its a good company naman . its just that the people inside like WORKFORCE and SMs make the compnay worse!! ok naman salary dito . . cueing nga lng kaya so hagard ka.

ACS -ALWAYS CUTS SALARY

Career growth? only if you are friends of the higher people, it will bring you to greater heights. Discrepancies? Zero pay? Madami yan d2, Politics? Uso yan d2, dba Qa people?

i have been working for acs for six months now!! i started at mellon!!

well i have nothing to say in this company…i have been working here for 6 months already,,theres no politics here,,its how you performed….dont have any absences and you won’t have any discrept,,,be good all the time and follow rules and regulations se

heres a thing!!theres this sm who loves lacoste,,he’s so good and kind,,i wonder why some of his people turn there backs on him,,you people dont deserve to be gven credits,,all of you should resign,you dont belong here..

18000 k,,well di lang yan nakukuha ko dito eh,,,mas malaki pa jan…be motivated and mas malaki pa sa inaasahan mo makukuha mo…im an agent here but im earning as much as 30000k a month…be wise

its not politics that actually reigns the idea of having good positions here in acs,,its the insecurities..if i were you peoplee,,grow up!!

kala nyo ba q.a lang sa acs,buti pa mga tsets,,gwapo ng tm at sm,,super galing pa ng mga teams..go guys!!!

Come on guys..let’s not push ACS to the deepest, I’ve been thru many Call center company, and I found out that ACS has the finest training facilities/Modules/Incentives. For you ACS peeps, keep up!!!

i still love those people that i’ve left behind especially AT&T isa sa mga first intl acct ng ACS. by the way for history talaga i’ve started working sa ACS 2001 with AT&T All Asia Customer Sevice pa yun ang naluging call center ng ASTRO CABLE Ltd owned b

talagang nalugi at pinalitan ang pangalan.ng mawala ang Malaysian niligawan nila itong investor ng ceramics, at pinalitan ng ADVANCED CONTACT SOLUTIONS. totoo ito 100% parang STERLING GLOBAL call center mga investor

rs naman nun may ari ng SUNNY MOTORS distributor ng NISSAN Cars sa Phils. ABSCBN Benpres hldgs naman yun C3 cube

i mean STERLING GLOBAL is with STERLING NOTEBOOKS paperproducts . DYNATEC located at NISSAN COMMONWEALTH mga investors naman nun may ari ng SUNNY MOTORS distributor ng NISSAN Cars sa Phils.

hehe kaya pala dati tumawag ako ng globe cs tinanong ko kung call center sila sabi ba naman, “nandito po kami sa globe telecom plaza sa makati” hehehe DI ba sa mandaluyong yun!!

ng offer sa ACSC, may program pa clang ‘refer a friend’

i love the people i work with… at ACS u can be the best that you can be

DirecTV, the best account ever!!! super bait ang mga TM, SM and PM..

there’s a sup sa airline account, ayusin mga sched at walang forced manda ot!! nice accounts naman dito.. your lucky if napunta ka sa high paying one.

the BEST ung directv na acct…super COOL ng trainor namn..she’s the supervisor of the trainors and yet she’s super COOL!!! learned a lot from her…trainors are COOL pips!! Goodspeed DIRECTV!!!

ACS. malaki offer pero kahit anung paraan gagawan ka ng deductions. discrepancies sa sahod abound!

This is a great company giving opportunities to a lot of people. The best thing that they implement here is absolutely internal hiring. That is my most of the time what they need is for CSA position. Almost all of the officers were once CSR’s

A GROUP OF PEOPLE WERE HIRED AND WAS TOLD THAT THEYRE GONNA BE DESIGNATED ON AN AUSTRALIAN ACCOUNT AROUND MID-APRIL. ITS MAY ALREADY NO UPDATES. IF YOURE GONNA CALL HR, WHAT THEYRE GONNA TELL YOU IS, JUST APPLY FOR ANOTHER JOB?!

vic endaya sana ma ayos mo naman ang pamamalakad ng acs at ng HR at finance

after they hired you and promised na your gonna be called on a certain date, tatawgan ka ng isang rep from hr to invite you from interview?

Talaga? ano pinromise sa inyo? papadala sa australia? for what account/ company? i heard someone left for australia na… totoo ba?

hindi, australian account daw.dito pa rin nka-base.start daw is april 15 kung kilala mo sha

MAY 5, 2007 HI GUYS, MAY BAGONG ACCOUNT DITO, “WHOSCALLING”, PHP18,000.00 ANG BASIC PAY, PLUS NIGHT DIFF AT ODD HOUR SHIFT. LAHAT NG EMPLOYEES DITO BAGO, AT LEAST MAY TWO YEARS EXPERIENCE SA CALL CENTER JOBS. GRABE ANG SCREENING, OKAY LAHAT ANG NATAN

ayus ayusin niya yang who’s calling! dahil matagal na yan at di naman nag perperform!

Bitter itong isang to, malamang hinid na promote… o baka nagdudunong dunungan…. ewan ko ba, the size of your brain is measured by the kind of words you speak (in this case “write”)

ano ba posisyon mo? baka naman agent ka lang at wag ka na mag post dito ok? mag who’s calling ka na lang buong buhay mo!

i agree, we dont recieve bonuses.

how about the australian account?is it true that theyre hiring agents but dont call them back?

working for 4 yrs may seem that im really dedicated with this company. if you only put your heart to the job your IN, and persevere what you like you may achieve it. It’s not the company to blame but your performance that counts.

dear, its not an australian account.. its another company that will become sister co of ACS.

wow, may magpakasosyal pa pala tong acs at may sister company pa?sori but it was not explained

like what ive told you,we were told that we were hired, and we will start by mid april,designated on a australian account

Ay lord… Nasaan na kaya yung OT incentive for feb? asan ang pera?

ok ang training dito pero di sila marunong mgvalue ng agents. they offer big pero pg sahuran dun ngkakatalo. I am Sykes

Agent? Ibig bang sabihin OFFICER ka dati? Bitter ka nga, hahaha…. ACS po kung nagbabasa ka ay under sa PAXSYS part ng paxsys ACS, Stellar, Golden Gate BPO, at meron pang iba..at sister company nila ang ASTRO sa malaysia…. Ano naman ang kaitbayan m

if you still need evidence, just take a look at their watches and cars. you need more? check the billing of PRC

hahaha- watches and cars….kakatawa ka naman tsong. E sweldo nila yun pambili ng cars tsaka watches, magipon ka kasi para magkaroon ka din, lumalabas talagang puro ka HINALA e… magpapromote ka para tumaas sweldo mo

people in ACS are nice to work with but the management needs improvement. training is good depending upon the trainer and the trainee of course. hi chad i failed verizon account but i learned a lot. i’m with sykes now – qwest dsl.

karlo juane nga pala to chad hehehe. – qwest dsl I am Sykes

ds company will hire and hire and will give job offer den promise to call you but they will nver did. They have no system in recruiting.agent will den resign & den be stuck up waiting for them.

final interview ko di ako pinasa, then pinag near hire training nila kami buti na lang ok yung trainer namin. dami ko natutunan. tapos final interview ulit? tapos ang tagal di kami tinawagan, finally gave up waiting. Q

… finally gave up waiting. QA nako with VXI, thank you kay sir berni for the training

SYKES is the best!

well, buendia site?

alam nyo, kung mag trabaho nalang kayo meron kayo mapupuntahan.

Dahu! part 2 Sinong Team Manager na galing Sykes and nagkakalat ngayon sa ACS? GO ACS….

still love those people that i’ve left behind especially AT&T isa sa mga first intl acct ng ACS. by the way for history talaga i’ve started working sa ACS 2001 with AT&T All Asia Customer Sevice pa yun ang naluging call center ng ASTRO CABLE Ltd owned b

My friend got sacked outof the company for being “MASUNGIT”. TERMINATION means no back pay. TO THINK BUNTIS PA YUNG FRIEND KO!

green doblin – mahiya ka naman sa pangdadaya mo! wala ka nang mukha sa ACS!

wrong spelling pa ang paxsys… it’s PAXYS

almost a year ago, right after graduating from college, i.. i hmm.. uhmm, basta ngapply ako dito ACS. putcha hirap mgenglish!

NAG popromote sila ng mga di karapat dapat..HOY! magtanim ka na lang nag kamote! pahirap ka lang sa kompanya..tsk tsk…

if r account aint performing, then why do we conduct food fest every month? fyi. its the incentive from the clients everytym we exceed the target, duh! Stop sourgraping u losers, just find some land and then plant some c

Devon ng AIRWAYS walang sing gwapo…

dude walang gamot sa ingit… -acs whoscalling

we keep on growing… kung ako sayo… kapit ka nalang pro di mo yata kaya makipag sabayan…

grabe! ang hirap ng buhay sa whoscalling…ang laki na ng basic, ang lalaki pa ng incentives.help!!!

Hoy JIM, wla nko s USAirways, nd2 nko WhosCalling! 18k plus 2k incentive, san ka pa?!

WHOSCALLING PEOPLE! nakakainis kayo! kasi ang tatalino nyo, tsaka ang sisikat nyo pa! bakit kayo ganyan? kinaiinggitan kayo ng lahat? ma dissolve sana ang account ninyo!

ang hirap nmn s WhosCalling! laki nga ng sweldo, meron ngang incentive, every month Fud fest, kaso wla nmn ginagawa, mtulog lng, text, tpos car games, kazar.haay.

USAIRWAYS NAMAN!! PURU WHO’S CALLING NA LANG!

cge alex, karereen mo, cge comment pa, paspas mgtype oh! amfness

Just listen to Boys Night Out, Radio Tabloid Every night, Mon-Thu, 9-12 MN with King Dj Logan, Slick Rick and Tony Toni- Ibyang Cox

gusto ko din lumipat sa whoscalling, kasi may balita ako dun about mga daotero tska madaming manlulugaw dun… gusto ko malugaw ako…

MADAMENG YUMAYAMAN DITO DAHIL SA OT! GRABE MGA HALIMAW SA OT MGA AGENTS DITO.

serge, irefresh u pgtpos pr mbasa u, da bah?

yeah right! s mga bitter dyan, get this! we’re being paid this much , yet we realy don’t feel like we’re working….bwahahahaha…

WALANG BABANGGA SA TEAM DAOT!!! HAHAHAHA!!HU’S IMBOLB?!!!!

sa mga titira sa WHOSCALLING think twice…

ung mata…s bata un na ntakot s aswang….wahahahahhaha….

Manong salamat sa empanada… 15 lang

SALAMAT SA MGA SUMUSUPORTA SA TEAM DAOT!!!

hoist. serge, mga rason rason mo! anong pinagtatanggol?!

May dalawang klase ng mga ITs dito, guapo o maappeal

TSAKA NGA PALA….. NON VOICE ACCOUNT ANG WHO’S CALLING KAYA WALA KAMING SPIEL NA GANYAN! EEEEW!!!!!

bakit ba controversial ang Who’s calling? mukang exciting jan…

TAMA NA YAN… KAYA MARAMING NAIINGGIT SA ACCOUNT NIYO…. THOUGH GUSTO KO LUMIPAT DIYAN KASI LAGI MASAYA MGA TAO… ANG LAKI NG BAYAD PERO THEY FIND TIME PARA MAG ENJOY… KASI NGA NAMAN NON VOICE….

Kaya Nasisira Buhay mo eh, panay punta mo sa Krispy Kreme sa The Fort!

wag kayo mag taka kung lahat ng agent sa WC parang na koma, nag rerelax lang yan…

Sarap talaga ng SUnday shift sa Whos Calling! Me pamilya kami ditong maaasahan, me tiyahin na mga dating lalaki, me tiyuhin na dating babae, me kapitbahay, me tiyahin galing Zimbabwe, me ninong na beho at me bunsong di lumalaki. O san ka pa???

SOSYAL! SI JIM SA KRISPY KREME PUMUPUNTA? DUNKIN DONUT LNG AKO EH.

SI CLAUDIA MAMIMISS NAMIN YAN. WAG KA NA KC MAGRESIGN…MASAYA DITO!!!

NEWSBREAK: Mga tiyahin sa Whos Calling na taga-Zimbabwe, pumayat na!!! Dati sinlaki ng 2DR na aparador, ngayon sinlaki na lang ng washing machine na walang dryer. Hulaan????

anjan n un empanada, 15 lng, promo, 30 buy 1 take 1.

mother kelan ba ang free lunch ng whos calling

SI MOTHER AIMEE KAGALANG GALANG YAN WALANG BABANGGA JAN KUNDE MAKAKALABAN NYO ANG TEAM DAOT!

Well, I had my moments with SYKES, WEST, and Convergys but I found comfort here in WHOSCALLING.The remuneration is fair: my average net take home (net basic augmented with performance incentives like top cph, accuracy, overall rating) yeilds me Php21,000.

ayos mukhang busy sobra mga taga who’c calling

hei maverick? ur from wave 2 ryt? haay, wave 2.

tristan kahit malayo na ako… nandito ka pa rin sa puso ko… -jepay

SI MANG RENATO PLAYER NG BASKETBALL SA HSN YUN! BINIGYAN NYA NG PALASPAS SI ASUKAL!

Hope you post new loosen up in our calibration update sa intranet ng WC. – maverick

hello to WHO’S CALLING staff! people here are the best…mga dautero nga lang…but REAL! Really funny people… Boky and Ferds are GREAT and Mother Aimee, too! so what can i say..I LOVE IT here!

EXCUSEZ MOI! ‘di po ako yun kayakapan ni Devon sa Platinum…’indi po kami related! pero friend ko naman yun..Ms. Congeniality ako eh! –Polly WC

ganyan tlga pag ndi interesting ang sariling buhay, u look for something interesting in other people…. hahanap ng kaaaliwan… maghanap ka kc ng pwde gawn…. boring ng buhay mo e…- jolo!

Siguro kaya tayo ISO certified kasi tayo ung call center na may pinakamaraming electric fan.

happy birthday dean! <love daot frends>

Alternate number: 417-227-0229 Model: GTL Customer was interested in a ’05 GTL. hehe.. Thanks S’Louie

haha.. haay! and to think im being paid to do this. HOIST. GISING NA! UUWI N TAU!

Inspiring Quote: “Mahirap kalabanin ang Katamaran… Nakakatamad kc…”

ang tanga mo devon, alam mo ba na pwede kang ma trace… Alternate number: 417-227-0229 Model: GTL Customer was… pahamak ka…

Ah ACS… lalo na ang DTV acct., ang sasama ugali ng TM/SM dito…

hay… tama ung mga naunang nagcomments.. i reached the final interview and the person who conducted my fianl interview that she will forward the results to the HR DEPARTMENT and will call me within a week… Its already a month and 2 weeks but i never re

hello MCI people…i miz u all.i should have stayed if this account was not dissolved..its great working with you guys!

HOY MGA ACS DirecTV AGENTS AYUSIN NYO TRABAHO NYO HA PARA D NAHIHIRAPAN IBANG AGENTS NA MAKAKAKUHA NG COLS GALING SA INYO…ANO BANG KLASENG TRAINING MERON KAYO HA?!?!

What do you think of this company?? How about in the inside?? not talking about whats inside i mean about their company policy. no coordinations of all departments. no good benefits. the most thing that is worst is to have a zero out on payday!!!! the c

when i was there, there were too many distractions for me to accomplish anything because there were employee complex issued that include the human resources department, and finance department. theres no enthusiasm in this company..

the best call center

how can you guys encourage us to apply with your company if there is full of negative comments are coming out!

we’ll guys, ACS have may you in a way. If you dont like it, then get out. Just like any other call center, the concept is “hire and fire”. But should you really perform, then a brighter future is at stake. Just a thought from a former employee, who’s rea

hheheheheh!!! maganda dito malaki ang sahod

puro discrepancy ang pasahod,biometrics down tapos bigla c0unted na di ka pumasok kahit nag manual log in ka,ung mga over time na 30 mins every day pinapa kuha pa tapos pag labas ng payroll its good as thank you kasi di nag rereflect

For some whos calling agent…hey keep your feet on the ground baka ma dissolve ang account nyo…bka d nyo alam na may account sa acs na malaki magpasok ng pera sa company…at sa whos calling na agent na sbrang manlait sa sweldo ng ibang account…kabui

TO ALL WHOSCALLING OFFICERS, BE FAIR TO ALL… TIGILAN NA ANG PAMUMULITIKA.. PWEDE?

ACS gave me a bad overview of call center work, to think that this is my first job. I love the work because im techie, but hate the discreps and no-OT pays.

Hi to the HR Team who visit us here in Bohol Province, Paolo; Angel; Cel (did i get it right?)… Pls. keep us posted po, thanks! mcyard@yahoo.com

been with acs for nearly 2 years. it’s not about the performance, hell i’ve been doing outbound calls for nearly 2 years now and i’m still here surving the escalation procedure that the company applies. This co

backpay ko 2 years ago pa dapat, til now wala pa din dahil nawala daw nila ung clearance..what a lame excuse

ACS MABUHAY!!

its a good company naman . its just that the people inside like WORKFORCE and SMs make the compnay worse!! ok naman salary dito . . cueing nga lng kaya so hagard ka.

i wish ACS will give me a chance to work. I”ll been apply couple of times but i alwyas fail the exams. sNA you will give me a chance na. hey mga taga SM lipa……

well i’ve been working in this company since october last year and so far…..okey naman.. sa account namin which is an airline… pag maganda talaga performance mo maganda mga incentives makukuha mo..

Jojo Pacis and his sidekick Inan, sila ang mga naghandle sa MCI at nagclose ang account dahil sa kanila, ngayonmarami ng natanggal sa ACS- verizon aacount dahil sa kanila, hindi mo rin masisisi ang company hindi kasi nila naforsee na bababa ang dollar kay

ACS WOW!!! if you want to find POWER HUNGRY people who bullies newbies, go to this company..Of course there are very kind, condiderate and very helpful..but for floor leaders and especially in workforce for for US airways… hallleeeerrr….

anong benefits dito?

ok naman sana kaya lang mismong mga officers di magkaintindihan. sila sila di nagkakaalaman ng mga internal issues

mam joy your poh and best sa lahat ng HRD sa lipa…. Im not part of ACS but how i wish matanggap na me next time.

At Spirit Airlines, WorkForce are truly an impersonal lot! Don’t ever call in sick or some personal problem. The only two spiels they know are “Unauthorized!” and “Regardless!” And these people are never around 24/7 like the agents.

hi mam tina did you know fail you me sa interview but it’s okey kasi cgurp di pa right time hope to see you soon para mapatunayan kong deserving ako.

hi poh, hope you will call us kahit ala pang 3 months pag mass hiring sayang opportunity, hope you will be able to give us chance. thanx hi poh to mam joy of sm lipa. ganda nyo

Ok ang I.T sa ACS!!!

hello sa team GRAND TURK sa Spirit Airlines Account! Keep Rockin!

job offer ko pirmahan na….

eww!!! apply here, ganda ng benefits here!

ei guys,… im new here,,.. hahaha ask ko lng how can i apply here? im interested.. tnx please help me thanx… email me at d_animal1@yahoo.com thanks…

MAGANDA AT SARAP DITO… PALIPAT LIPAT KA LANG ACCOUNT PAG NAGSARA ANG ACCOUNT…hehe

ay sarap dito sa new acct ko reservation ako// di gasgas voses ko unlike dtv no irate customer// avail pa at may ot pa at grabe pakulo nila superb//

beware to drectv agents// they are so brilliant agents when it comes to magics and tricks and isa na ako dun// kaya dont do it on your new account ha! maheya ka yo

pano kaya naging OK ang IT ng ACS eh di nga nila macontrol ang pagtanggal ng recording mga agents// kht anong gawain nila nagagawan pa rin ng paraan ng mga agents// oh cno magaling IT o AGENTS? bet!!!!

Sa I.T. pa rin ako. hehehe.

well acs dtv, no miore end na contrata// hay naku do u think you cvg agent fr dtv u also mess up cst accts ah! thats why theres no such perfect agents and perfect call center!!!

e di mag I.T. ka? gud lak naman s u? sana magawan nu way hw to stop agents removing the nice hah? sa cubao nga state of the art di nu p rin kaya to stop agents to remove nice? hahaha

Wala pa rin kayong binatbat sa account ko. GLOBE, lagi namana kayong talo sa sportsfest eh. Local telco hindi nyo matalo. harharhar

Talagang mag I.T. ako. nde tulad mo hanggang agent na lang. phish! hehehe

ATA, DTV, HSN, MCI goodbye na. Antayin na lang mag pullout ang VERIZON,US AIRWAYS, DTAG, MELLON, ETC. GLOBE RULEZ PA RIN!

Boys and Girls may bagong spiel tayo. Kapag tinanong kyo kung bakit nde tyo naka recieve ng salary adjustment this year 2008. isasagot daw natin ay ” mas pinapahalagahan daw ng management natin ang job security natin. hehehe. ask your nearest hr para sa s

Advanced Contact Solution!.. .. They ask you to have overtime but they don’t pay you back. They don’t even have retirement plan so para kang contractual laborer alwayus. no benefits

swertihan dito s call center na to malas m lng pag dun ka s “tomboy” nag initial interview lalo n pag lalake ka amf naiinsecure ata ung tomboy n un ksi mas gwapo kmi s kanya haha…. very unprofessional din habang nag interview nagamit ng ym? ano yan bast

mganda ako… ndi ang ACS… bqt??

I’ve applied last week. I’m considering the job offer–though I’ve heard a lot of not-so-good-comments from previous employees. To tell you frankly, those who interviewed me didn’t impress me at all. I thought I was

To those people who are criticizing this Company please show proof before you say anything. Because without evidence these are just speculations. Thank you. From Concern Citizens.

Advanced Contact Solutions. I have no idea how this company survives when they do not even know what the meaning of capacity planning is… something that is very basic for any business… natatawa lang ako sa mga managers dyan..

18,000 PHP starting hanggang ending yun na din sweldo mo, ang mga benefits ng isang regular employee makukuha pa after 1 year of regularization. eh yung kasama ko 1 yr 6 mos na di pa din regular

Grabe ang discrepancy sa salary d2! delayed ang incentives! Ang tagal pa ma-regular! Ang hirap hagilapin ng mga tao sa offices like the HR! Binaon na din sa limot ang back pay namin! Winner talaga ACS!!

the company has and luckily it has hired allot of good talents.. however, they do not give a dmn on keeping those talents.. talents such as seasoned agents I mean.. management wise they are hypocrites… talk a

ACS DAW.. haysssssss

PULL OUT NA WHOSCALLING, DOWNSTAFFED NA ISLAND AIR, MAPULLOUT NA DIN SOON ANG PEACH DIRECT.. SAN KA PA? basta prc account goodluck! US AIRWAYS AND VERIZON ONLINE NA LANG ACCOUNT DITO

Just a headsup! This company has good clients, internet, airlines (some were dissolved), etc. but the company itself, no system regarding payrolls and resignation too, supervisors are manipulative, will do whatever dey want to do with you, thoug

MSe pa rin kame.. super enjoy..

hanggang ngaun wala pa ko back pay di binibigay pg discrepancies ang bilis para kyo politica ng pinas!

SIR ROLAND GAERLAN OF BUSINESS DEVELOPMENT IS THE BEST BOSS!!!

nag-work ako sa ACS. nag-render ako ng 30 days, after my 15-days VL with-out pay. then I resigned, wala ako na kuha na back-pay dahil pinag-babawas nila lahat ng absent ko don sa 30 days i’ve rendered. advance pay-out daw, if you chec

ACS has been my first call center experience.Yes, it’s true, there were no benefits.Not that much. There has been no descrepancies on my part. The best thing about staying with ACS was the bonding we’ve had with our team mates. Schedules were the same and

ACS–it’s on the media hotseat now for laying off nearly 900 people right before the Christmas season. Shame shame!

layoff 900 employees yeah shame! wawa nman cla

ayus naman sana dito lalo na yung mga agents tsaka yung ibang tl.. about sa discrep eh tl and may kasalanan kung may discrep kayo sa salary ndi finance. ako ok mga naging tl ko kaya never akong nagkadiscrep. hastle politics dito sobrang garapal lalo na sa

kamusta naman mga trainers dito??

plano ko sanang mag aplay hehehehee challenging ba sa loob? anong klase bang political system meron sa loob? anyway masubukan muna bago ko mag comment

acs araneta is still alive. same location pa rin- sa rustan’s superstore bldg. but, they’re now under a different name: wns global solutions. its a call center from india and acs daw got the philippine franchise. their account is t-mobile uk.

grabe sa wns. 6 months call center experience needed daw. kawawa naman ang mga walang experience na gusto mag-apply. parang napakayabang, iisa lang naman ang acct- t-mobile uk. buti sana kung marami eh. binigyan pa ako ng free english training invitation

WE MISS THE DIRECTV ACCOUNT, TOO BAD IT WAS PULLED OUT.. THE BEST PEOPLE WERE ALL THERE.. especially their super cute trainer AMBOY!!! God I miss him so much!!

I worked with ACS for 2 years with mellon. the account is great, if your into dying work hours during tax season. compensation is ok. but dont expect to get promoted.

hi.. guys i’m with ACS right now the company is great.. Sa outbound account ako SUPERPAGES.COM.. ang laki ng commission d2 kung magaling ka bumenta.. double pa ng salary mo.. sobrang cool pa ang TM,TL at mga QA sa account na ito.. may mga incentives pa in

ay naku dame na close acct dito globe wala na, dtv no more, AS unti na alng acct diro ang bumubuhay ay airline acct, tapos may dtag, vol at chcs at melon..un na lang bumunuhay sa kanila. tapos 1 year bago ka ma reg depende pa sa performance at baliw momg

Has there been a violation of trust and breach of contract in our situation? : We have been training as Tech Support Representatives for ACS here in Makati. We signed a contract stating that we would be receiving a monthly salary of PHP18,000.00. However

ang galing galing dito,.. installment ang backpay…bwahaha! pero ok ung tl ko before pati mga teammates ko..nice naman ang ACS, wla nga lang atm!!pipila ka pa sa sahod mo!!ehehehe

anyone here who works for WNS cubao/makati? kumusta naman yung t-mobile acct? i’m planning to re-apply even if they rejected me thrice already. pls give info. will really appreciate it.

mag start n km bagong hire s mon. s tingin nyo ok b VOL accnt?? gs2 k muna try stream global…ok kaya dun??

1 year before ka maregular hahahaha!! tapos may comoany bond pa hahahaha san kapa

No perfect companies…It’s my 3rd year now at ACS and I’ve had my share of disappointments. But all those are trivial now. At the end of the day, ACS IS A GOOD COMPANY. Management is supportive and open. The culture is very Filipino and family oriented.

ahmm yung isang acs ba sa may allied bank malapit sa pldt ay may non voice?panu ba pagnonvoice tanung lng po..tnx…09216427929

Is the working condition ok in here? how about the pay?

Wala na ba si Albert sa ACS? Balita ko lumipat na ng ibang company. Sayang magaling pa naman yun. Kamusta na ba ang ACS ngayon?


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