> Call Center Companies > AlpineAccess

AlpineAccess

Posted on October 15, 2020 | No Comments on AlpineAccess

A telecommuting call center revolution, AlpineAccess is the pioneer in virtual home-based call center services. It was established by Jim Ball sometime in 1998 after observing the high rate of employee turnover in the contact center industry. Thus Alpine Access was designed so that customer service agents would work from home, which Ball believed is the only way you’re going to keep and retain people in the industry.

After over a decade of operations, the company has grown into over 5000 home-based employees that provide a complete array of call center services including outsourcing, consulting, recruiting and training. With its revolutionary approach and success, AlpineAccess was acquired by the Tampa, FL-based BPO firm Sykes, Inc Thus Alpine Access today now operates as the work from home division of Sykes.

With Alpine Access at-home call center outsourcing services, the company is able to acquire talented professionals who preferred to work from home in the field of customer service, tech support, sales and collections call, who provides quality services for some of the biggest companies across the US. Whereas many companies are availing of offshore customer service operations, Alpine Access “virtual” model allows for the performance the employment of local Americans at a fraction of the cost of a traditional American and Canadian call center agents. As part of its commitment to employee welfare, the company also offers benefits crucial employee benefits such as a health care plan and 401K.

Among the Services and Solutions of Alpine Access includes Virtual Contact Center Services delivered in Multiple Language and multiple channels. It also provides Talent Management Services & Platforms, Talent Acquisition and Measurement Services using cloud-based security. The company serves a diverse industry including the Financial Services, Healthcare, Media & Entertainment, professional firms, Retail, communications and technology, telcos, and the Travel & Hospitality among others. The company uniquely provides quality coupled with agility, scalability, reliability, security, business continuity, disaster recovery and sustainability.

AlpineAccess is located at 1120 Lincoln Street Suite 1400 Denver, Colorado, USA.

Originally posted 2013-11-10 20:37:50.

» Tags: , , , ,

Leave a Reply

Your email address will not be published. Required fields are marked *