American Home Service Center

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American Home Appliances is one of the most sought after brands when it comes to appliances in the Philippines. It is especially popular for microwaves among Filipinos as evinced by the fact that the American Home microwave oven is the top selling microwave in the country eight consecutive years now.

Lately, AH brand of washing machine has taken a big bite of the market share. The company envision bigger growth prospects especially with the launching of its other lines of electronic appliances particularly refrigerators, air conditioners and LCD/LED High Definition televisions. American Home had continually heed it commitment to the people or providing convenience to modern living by offering high quality innovative home appliances at reasonable costs that is within the reach of ordinary people.

As part of its commitment to quality, American Home provides great after sales service to all its patrons and clients. To find spare parts and repair requirements of your American Home appliances, the company provides a hotline number (3744567-74), where customers can call for customer and technical support requirements. This hotline number will inform customers of the designated and authorized service center that is located near you or if the company can provide home service to you.

Numbers of the service center in different locations are indicated in the warranty card that comes with your AH appliance that you purchased. In rare instances, the company may require you to bring your appliance to their service center especially if the appliance requires more detailed evaluation or diagnosis. The address of the American Home Appliances is in the American Home Bldg. Morato St. near Subic St San Francisco del Monte. Quezon City. This is the American Home Service Center headquarters in the Philippines which housed its management, marketing and sales (Trading) and customer assistance departments.


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16 Responses to “American Home Service Center”

  1. I need to order a part for a Microwave Oven. I need a Main Board Assembly to Model #AMW-GC3000SX. Please give me the cost and I will need it sent to Cabadbaran in Agusan Del Norte – Mindanao. Thank You

  2. cristina

    Where is the nearest service center in angeles city

  3. MANUEL ORUGA JR.

    I need nearest servicecenter for the spare parts ofmy Micro wave Location isPaete Laguna.

  4. arlene nunez

    Where is the nearest service center here in tanauan batangas… my washing machine needs to be repaired, it is still undet warranty used less than a year.

  5. Marizette Navarette

    My split type a/c suddenly stopped working a year ago. Since I was abroad, I asked my mom and my brother to report it in American Home service center in the Philippines since it’s still under warranty. They said they will come to check it but no one came until the warranty got expired. Now that I’m coming to the Philippines for vacation, my mom went by herself to the service center and reported it again. Last week, one representative came to our house in Bulacan to check it and billed us P300.00 and left leaving a promise that he will come back for the parts so he can fix the a/c. It’s been a week and no one has come to fix the a/c.
    Is this really the way your service center works? Do I have to uninstall the unit and bring it to your service center for you to fix it? If that’s what you want in order to fix my a/c then you don’t have the right to be called service center. Your after sales sucks.

    • jacqueline

      OMG!! I told them as much, do I have to bring the unit over for them to fix my AC. Seriously they have the worst customer service center!

  6. jing bolanos

    Where is the nearest service center in San Pedro Laguna?

  7. Janet R. Aranas

    My American Home Microwave-oven has been malfunctioned for a quarter, can you give me the address of your nearest service center here in Batangas?

  8. John

    Hi Can you direct me to your service or shop for a refrigerator I bought from S&R Thanks

  9. Boyet

    I would like to ask, where is your nearest American Home service center here at Rizal? I am located at Binangonan, Rizal. There is a problem with my Rice Cooker (American Home Brand).

    Youre quick response is highly appreciaed.

    Thanks,

  10. Anne

    can i get your nearest service center in taytay rizal, need to repair a microwave oven.
    thanks!

  11. Susan

    The narrative on American Home is very well said. However, when it comes to after sales service, they failed. I bought a chest type freezer on installment for 18 months at Western Marketing. I still have 2 months to go before I finally complete the installment. However, the chest freezer is not freezing anymore on the 15.5-month. I called Western Marketing and they contacted American Home Service Center on 3rd week of November 2012. American Home contacted me on November 29 on the price of the charges for pull-out and system reproduction. On December 4, 2012. I sms American Home why no one is contacting us on the scheduling of pull-out of our chest type freezer. The night of December 4, 2012, Chef’s Magic Trade Center, Inc. (American Home Authorized Service Center) pulled-out the chest freezer. On the night of December 13, 2012, the chest freezer was delivered to us saying it has been tested and working well. My maids were told that it should rest for 24 hours before the chest freezer can be plugged. On December 19, 2012, we plugged the unit and it’s not freezing any water and is of the same status as the time the unit was pulled-out. I called the mobile number of American Home and no one was answering. On December 20, 2012, I called again and no one answered the phone. On December 21, 2012, after several rings, the phone went “subscriber can not be reached.” therefore, I left an sms regarding the status of the chest freezer delivered last December 13, 2012. Thinking that they may all be on holidays, so I’m expecting for a return call on December 26, 2012. Since, there was no return call made by American Home, I called them up again and no one answers the call. Today, December 27, 2012, I called them up and still no one answers their mobile phone. I left an SMS saying “I’ve been calling you for days but no one is answering your mobile. What do you intend to do sa chest freezer na ni repair nyo, d chest freezer is not cooling at all. I will report this to American Home management if I don’t hear from you today.”

    I then called up Western Marketing to report the scenario. I was promised that she will contact American Home tomorrow morning.

    The mobile number used by American Home Service Center (Chef’s Magic Trade Center, Inc.)Receptionist-Aileen to contact me was 0922-8573157. The Supervisor who signed and authorized the release of the repaired unit signifying that it has passed through their tests was J.MOSQUITE. Technician was RICHARD/EVAN.

    Indeed, very disappointing.

  12. imelda sarile

    can i get your nearest service center in bacoor or imus, need to repair a microwave oven.
    thanks!

  13. leticia serdan

    good day,

    i bought an lcd tv (american home-brand) but my problem is that the remote control of my lcd tv 32″ is not working. where can i buy remote control for american home lcd 32″ tv.? or what im going to do?

    please give some info. thank you.

  14. Jeejal

    where is your service center located in NCR. Paranaque area. or any nearby place in paranaque…i have a defective microwave oven. thanks

    • Corazon Catadman

      I bought a microwave oven at duty free last Nov. 18, 2012 and the item was found not to function at all when we tried to used it. We never had time to get it tested on the duty free because we are in a hurry to get home since we still have to travel far. Nevertheless, the item should be first tested by the store before it is up for sale. Please direct me to a repair center here in Imus or Bacoor Cavite so I can have it tested or replaced since the item is still under warranty.

      Thank you and hoping for your reply the soonest possibel time.

      Thanks,
      Corazon Catadman


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