Articles

Reduce Call Center Cost in the Philippines

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One of the primary factors to the sudden upsurge of business process outsourcing as a business strategy in the world is its ability to reduce expenses, which is one of the two ways to improve company profitability. Operating call centers and delivery centers in countries such as the Philippines allow companies to save over 75% of their operating expenses. However, companies who still wish to further drive down their costs to be more competitive can do so. Here are a few tips on how to further reduce call center cost especially in the Philippines.

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Outsourcing Alliance Philippines

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Outsourcing Alliance Philippines or more popularly known as the Philippine Outsourcing Alliance, Inc. (PhilCall) is an association of Filipino entrepreneur and businessmen who own small and medium call centers and BPO firms in the Philippines. It is a non-stock, non-profit organization that advocates promoting, strengthening and uniting the interest of Filipino owned Outsourcing firms in the country.

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Huawei Technologies Philippines

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Huawei Technologies is a Chinese multinational networking and telecommunications equipment and services company founded in 1987 by Ren Zhengfei. Huawei means “splendid” or “magnificent”, or action and achievement. In the Philippines, Huawei Technologies is known for manufacturing and supplying of telecommunications products namely fixed network, mobile communications, Quidway routers, LAN switches, and remote access servers and video conference equipment.

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Power Mac Center

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The most Reliable Apple Partner in the Philippines that provides customers with the complete Apple Experience. Established in August 1994, Power Mac Center is the recognized Apple Premium Reseller, Authorized Education Reseller, Authorized Training Center and Premium Service Provider in the Philippines. It is the most reliable retailer and service provider of Apple products in the Philippines.

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Moneygram Remittance in the Philippines

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Bringing loved ones closer, one transfer at a time. MoneyGram is the second largest global money transfer and payment services company in the world that allows consumers who are not fully served by traditional financial institutions to meet their financial needs. It offers bill payment services and money transfer services worldwide through its vast network of over 340,000 agent locations – including retailers, international post offices and banks – in more than 200 countries and territories, and through mobile and online channels. In the Philippines, among the popular agents of Moneygram included smartmoney, SM, Allied bank, BDO, Cebuana Lhullier, Kwarta Padala, Metrobank, MV Lhullier, Peragram, RDPawnshop, and practically all financial institutions. MoneyGram offers convenient services to consumers around the world.

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USpayserv

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Electronic Payroll Services. USPayserv is an electronic distribution system for pay advice information. It permits organization and companies to eradicate the expense of printing and distributing pay stubs to employees. In line with the trend towards mandated electronic pay and a paperless administration, it eliminates that last piece of paper in the payroll process. The USPayserv system uses various mechanisms to permit employees access to their pay information. Among the different ways retrieval included web-based pay stub, Interactive Voice Response (IVR) access to pay information, Fax back service, Text messaging of pay information and E-mail distribution. The company delivers all these service with strict adherence to regulatory compliance and security. It makes sure that all data is protected and delivered in a method that is compliant with State laws in order to provide fast secure, accurate and real time distribution of pay advice information 24 hours a day.

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Philips Electronics & Lighting Philippines

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A company to make a difference. Philips electronics is the company that first introduced the light bulb in 1891. Needless to say, it is the company who literally brought light in the world.

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Regalo Manila

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Trusted online gift shop for Filipinos. Regalo Manila is an online gift delivery company dedicated to send flowers and gifts to the Philippines. It started in 2007 specializing on catering overseas Filipino workers (OFWs) or foreigners who want to send gifts, food items and other stud to their love ones in the Philippines. Its products range from flowers, chocolates, stuff toys and some food items from the top restaurants in the country. Regalo Manila provides a simple service. Customers simply order and the company delivers the gifts to its designated recipient without the hefty international shipping fees. As a one of the pioneers in the online gift delivery industry, Regalo Manila is the top choice of most OFWs and foreigners in sending gifts for special occasions.

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POS Digital

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POS Digital started in 1962 as POS Marketing which primarily sells household appliances. In 1998, POS Marketing launched POS Digital in Bacolod City, which is primarily engaged in distributing and selling of quality Telco and IT products in the Visayas region in the Philippines. Today, POS Digital has over 22 branches in Negros and Panay and accounts for 60% Market Share in the whole of Western Visayas region to become a leading Telco Retailer.

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Techlog Center Philippines

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Techlog Center Philippines is the branch office of Asurion that was established in March 2009. This facility houses repair and quality control (QC) inspection lines for re-manufactured mobile handsets of various brands. In other words, Techlog Center Philippines functions as a repair center for different mobile phones that are insured by Asurion.

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Cabanas Garden Mall

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The premiere town center of Malolos. The Cabanas Garden Mall is the first garden-type mall in the province of Malolos Bulacan that was established in 2008.The mall is more than just a place for shopping but is envisioned as the city’s new gathering place, the town center where residents of Malolos and its neighboring towns can converge.

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Survive and Thrive during the Holidays

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Sometimes, we cant help but feel a tinge of trepidation whenever the holidays are near. Sure, its the most wonderful time of the year, as the song goes, but it can also trigger stress and, in some, the blues.

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Excel Quality

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Established in 2009, Excel Quality, Inc. (EQI) is a subsidiary of the Matrix Conglomerate composed of companies in the services industry, the leading provider of Outsource Services in Security and Armoured Services, Motorized Deliveries, Hole-in-the-Wall manufacturing and Janitorial services. Founded in Feb 1988 and is continually expanding its list of clientele, EQI is a premier supplier of industrial services and motorized logistics in the Philippines.

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Actionlabs IT Services

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Actionlabs IT Services evolved from the WorX Group of Companies, which has been engaged in selling IT and office products since 1996. Action Labs IT serve as a Service Center to take care of Worx customers stemming from its philosophy of “Customer Comes First”. The first Action Labs Center was established in Gilmore. Later, additional centers were established in Olongapo, Makati and Angeles. These service centers are usually located in its affiliate computer retail company, PCWorX. Aside from service repairs of IT products, Action Lab also offers comprehensive Warranty Care products, Maintenance Agreements, Rentals of office and IT equipments, duplication services, among others. As Action Labs Philippines continuously enhances and upgrades its processes and expertise, it now serves as the #1 Service Center of IT products in the Philippines.

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Sony Mobile Philippines Customer Service

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Formerly known as Sony Ericsson Mobile Communications AB, Sony Mobile Communications AB is a wholly owned subsidiary of Sony Corporation that specialize in manufacture of mobile phones. It was founded on 2001 as a joint venture between Sony and the Swedish telecommunications equipment company Ericsson.

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TravelWise International

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Smart people travelwise. TravelWise International is an independent travel agent that provides tailor-made breaks and luxury holidays, to package holidays to people. Having exceptional knowledge of holiday destinations around the world, it can advise people of best places to stay and visit to spend their vacation. As a member of ABTA (The Travel Association), TWI maintains a high standard of service in adherence to ABTA’s Code of Conduct as it operates a 24 hour, 7 day a week helpline for clients.

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Berlitz Philippines

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Berlitz is an international language center that provides specialized language training in 70 countries worldwide. It was founded in 1878 by Maximilian D. Berlitz in Providence, Rhode Island, USA. At the moment, the company is a subsidiary of Benesse Corporation, a leading Japanese publisher of correspondence courses and other educational materials. Known for its superior, effective and enjoyable language learning experience, the company had since been the preferred choice of learning a different language by heads of state, members of royalty, government and military officials, CEOs and corporate executives, writers, artists, musicians, actors and actresses, TV and cultural personalities, athletes and sports figures, beauty queens, owners and employees of small businesses, students, call center practitioners and anyone else who needs to speak another language as well as improve what they already speak.

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Motorstar Philippines Customer Service

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Change the way you ride. Motorstar Philippines or Motor Industries Corporation (EMIC) is the exclusive Assembler and Distributor of Filipino brand MOTORSTAR Motorcycles and Scooters. It was established in February 2002 and has dramatically grown in its first few years of existence following the upsurge for affordable fuel efficient yet quality motorcycle transportation which perfectly fits the Filipino taste for design and terrain.

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Baitron Electronics Company

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Baitron Electronics is your trusted partner in electronic components independent distribution. Baitron Electronics Company is a global Leading Independent Distributor for Electronic Components based in Hong Kong that has spanned its operation across regions, including the US, Canada, and China. Localized work force and deep market penetration allow the company to quickly adjust to market changes in industry supply and demand. Baitron Electronics Philippines ability to provide customer with exclusive market insight help them select best solutions to cope with various challenges from shortage problem, end-of-life product management, cost down issues or excess inventory management. Moreover, its global sourcing capability, logistics capacity and reliable quality service has won for its enormous credibility across the globe.

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Rosas Garden Hotel

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Rosas Garden Hotel which literally translates to Roses Garden hotel is a four star 24 room hotel that prides itself to quench the desires of all types guest including business travellers and leisure guests. Its rooms are tailor fit to meet and surpass client expectations, with its professional and highly trained personnel with warm smiles, distinct efficiency and service that come from the heart. As a small hotel, every guest receives very personalized service. Conveniently located at the Heart of Historical City of Manila, the gateway to the Philippines, Rosas Garden Hotel is practically 30 minutes away from the Manila International and Domestic Airports and 15 minutes away from Manila International and Domestic Sea Ports.

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