Articles

Mclink Copy Services

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Service made simpler. Mclink Copy Services is a the local distributor branch of Mclink Asia Pte Ltd, a Singapore-based I.T company and authorized reseller of Ricoh & OKI printers and provider of a wide array of office equipment and I.T solutions for organization. In addition, McLink Philippines also offers refurbished and service repair office equipment as well as other document and office Solutions that aid companies create, organize and share their information in a structured process for optimal effective business decisions.

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Negros First Cyber Center

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Negros First Cyber Center, a unique mixed technologies facility in the Philippine Visayan region particularly located at the Province of Negros Occidental under the leadership of Governor Alfredo Maranon, Jr. It is constituted of a three-storey IT-BPO Complex accredited by the Philippine Economic Zone Authority (PEZA), the government agency that promotes the establishment of economic zones in the Philippines for foreign investments.

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Gameloft Philippines

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Gameloft is a leading global publisher of digital and social games. To keep ahead of the game, it continues to look ahead, understand the trends and forces that allow it to always provide the best gaming experience and move swiftly to prepare for what’s to come. It aims of allowing its customers to play games anywhere, anytime, and on any digital platform. Having the world’s largest distribution network also allows it understand the many cultures that make up of its worldwide customers worldwide while opening its minds to new ideas for each market. Among Gameloft Philippines previous hit games include Oregon Trail, Modern Combat 4, Brother in Arms 2, NOVA, Avatar, Dungeon Hunter, NFL 2013, Real Soccer 2013, Assassin’s Creed, Ice Age Village, Asphalt 7, Playmobil Pirates, Order & Chaos, just to name a few of the more than 300 games.

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Healthcare Accounts in Call Center

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Healthcare accounts in Call Center pertains to client companies, organizations or individuals from the healthcare industry such as hospitals, clinics, mental institutions, home for the aged, childcare institutions, pharmaceutical companies and individual health professionals such as doctors, specialists, among others.

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Torque Mobile Customer Service

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Creativity in motion. Torque is a dynamic brand with a superior product portfolio that aims to cater to the ever evolving technological needs of people. Torque Mobile Philippines offers consumer electronics and telecommunication devices with sleek, functional designs and up-to-date features at very competitive pricing. It aims to improve each individual’s lifestyle while maximizing the value for money. Among its products included dual SIM Bar Phones, Dual SIM QWERTY Phones, Dual SIM Touch Phones, Dual SIM TV Phones, Dual SIM WiFi Phones, Dual SIM Android Smartphones, and Android Tablets.

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Mondelez Philippines

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Formerly known as Kraft Foods, Mondelez Philippines is Inc. (MPI) is a new company which was launched in 2013 following the split of Kraft Foods Limited in October 2012. However, Mondelez as a global snacking and food brand maintains the products of former Kraft Foods. The original Kraft foods Philippines was established in 1963 in Sucat, Parañaque City with Kraft Sandwich Spread, Kraft Real Mayo and Miracle Whip as its initial products. Through the years, the company expanded its portfolio of delicious brands Cheez Whiz in 1967, Eden Cheese in the 1980s. Through its acquisition of General Foods Philippines, it also acquired the brands Tang, Kool-Aid Juicers, and Calumet Baking Powder. Kraft developed flavor variants of Tang to include Pineapple and Grape juice.

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Overcoming Objections in Collections

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In a call center service involved in collections, overcoming objections is one of the most important aspects of communications to effectively collect debts or receivables. There are basically three ways to overcome or eliminate objections, namely to admit or agree with objection, object or deny objection or use objection as question.

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Xerox Philippines

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Xerox Philippines is a document solutions company which provides cost effective products and services aimed to improve productivity of business. Xerox is a very popular and familiar name in the Philippines which pioneered in manufacturing and distributing photocopying machines. It is so popular that “xerox” was made synonymous to photocopying. But more than photocopying Xerox is a company that is a premier frontrunner in Document & Graphic Arts Solutions and imaging.

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A CJ O Shopping Corporation

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A CJ O Shopping Corporation is the company behind the “O Shopping Channel”, a 24/7 home TV shopping channel that broadcasts Sky Cable, Global Destiny and ABS-CBN Channel 2 and Studio 23. It is a joint venture bet’en ABS-CBN Corporation, the Philippines’ largest broadcasting station, and CJ O Shopping Corporation Ltd., the world’s largest home shopping company established in 1953 as a parent company of Samsung. The CJ Group is primarily engaged in Home Shopping, Logistics, Food/Food Service, Entertainment & Media, Infrastructure (Systems & Construction) and Bio Pharma.

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Risks of Working Night Shift

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With the boom of the call center and BPO industry in the Philippines, millions of Filipinos work a permanent night shift or regularly rotate in and out of night shifts. This work routine exposes them to the risk of working night shifts including restlessness, sleepiness on the job, fatigue, decreased attention and disruption of the body’s metabolic process.

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Allegro Microsystems Philippines

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High performance semiconductors. Allegro MicroSystems, LLC is a leader in developing, manufacturing and marketing high-performance semiconductors for the automotive market, office automation, industrial, and consumer/communications solutions. It develops integrated circuit solutions focused on motor control, regulation, and magnetic field sensing applications. Allegro Microsystems Philippines is a wholly-owned subsidiary of Sanken Electric Co., Ltd, a Japanese company that manufactures semiconductors, discretes, LEDs, and switch mode power supplies.

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Wimpex Philippines

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Believe in Best. Inspired by the latest Innovative technology and New Modern European Design and creating Ideas suitable for Modern Day Lifestyles, Wimpex is a home appliance manufacturing and distributing company that aims to making Life Easier for the people. The company was founded in 1968 in Hong Kong and supported by union of modern China factories to offer complete value added service package to its clients.

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Schneider Electric Logistics Asia

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Make the most of your energy. Schneider Electric is a world leader in a critical, growing business – energy management that offers a full range of energy efficiency solutions and ultra secured power solutions for critical applications that will bring real differentiating value to customers. Schneider Philippines makes energy safe, reliable, and efficient to achieve more while using less. It helps achieve the optimization of capital expenditure and operational expenses (investment costs & running costs) and facilitate connectivity everywhere.

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Assurance Spiels for Call Centers

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Assurance spiels or scripts are words or phrases to provide a positive declaration to its intended receiver to give confidence or a promise. This is important for ensuring that the results match the desired outcomes and to keep customers satisfied. There are different spiels to assure customers. The most traditional assurance spiels are as follows:

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Goodyear Philippines Customer Service

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Established in 1919, Goodyear Tire & Rubber Company is one of the rubber manufacturing companies in the world producing tires, tubes, shoes and other rubber items. In the Philippines, it opened its plant subsidiary in 1956 using almost entirely local materials. Goodyear Philippines currently has over 100 retail branded outlets in the country.

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Sanford Marketing Corp. – Savemore

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SM Food Retail Group is the food retail arm of SM Investments that operates over 100 branches across the Philippines. It first launched the SM Supermarket in 1985 at the Ayala Center, Makati. In 1998, it launched the SaveMore Market as a stand-alone independent neighborhood supermarket in collaboration with Sanford Marketing Corp. These Savemore stores are located outside an SM mall in either stand-alone outlets or as an anchor tenant of a commercial center/commercial building or non-SM mall. Meanwhile, another food retail format is the SM Hypermarket, which is located inside the SM mall. Today, SaveMore forms part of the large supermarket chain of SM Supermarket that offers world-class supermarket shopping experience that included a broad range of fresh products, sourced directly from the growers, processors, and integrators.

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Philippine OPPO Mobile Technology

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OPPO is an internationally registered technology brand for mobile communications technology that provides premium quality mobile devices and products around the world. Established in 2008, the company entered the mobile communications industry under the philosophy of providing the latest technology, the highest quality and the most user friendly products. In the Philippines, OPPO Mobile officially entered the Philippine market with the launch of OPPO Find 7, which was earlier launched in China.

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Royal Bank of Scotland Philippines

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Formerly known as ABN AMRO Bank, Inc., the Royal Bank of Scotland Group Philippines is now known as Robinsons Bank Corp. Founded in 1727, the Royal Bank of Scotland (RBS), is one of the world’s largest Financial Services Providers offering a range of private and corporate banking that operates in more than 50 countries, across a global network. It provides a range of retail and corporate banking, financial markets, insurance and wealth management services. The Group’s brands include RBS, NatWest, Ulster Bank, Coutts and Citizens.

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PNP Finance Service FSDMS

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The Finance Service Data Management System (FSDMS) of Finance Service of the Philippine National Police (PNP) is the automation of the financial information process of the PNP and establishment of information systems where all the financial information of PNP personnel are integrated into one (1) database. The FSDMS has five (5) sub-systems namely Pay Data Information System (PDIS), Salary Deduction and Loans Information System (SDLIS), Claims Information Systems (CIS), Cheque Issuance Information System (CIIS) and Collection and Remittance Information System (CRIS).

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Ben Line Agency Philippines

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Your partner in Asia. Ben Line Agency is a privately owned shipping agency that focuses in the Asian region whose history can be dated as far as 1825 when Alexander and William Thomson, set up their own account as ship brokers and ship owners in Edinburgh. Today, as the leading shipping partner in Asia, Ben Line has the most extensive regional network in Asia composed of over 100 offices located in Cambodia, China, Hongkong, India, Indonesia, Japan, Malaysia, Myanmar, Philippines, Singapore, South Korea, Sri Langka, Thailand, Taiwan, Timor-Leste and Vietnam. Ben Line Agency Philippines operates as a liner agency and port agency that offers offshore support services. Its project logistics included air freight, sea freight, Inland Transport, Ship Broking & Commercial Services and Simba Logistics.

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