Articles

Samsung Philippines Customer Service

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Samsung is the largest South Korean multinational conglomerate company headquartered in Seoul that is comprised of numerous subsidiaries and affiliated businesses. It was founded by Lee Byung-chul in 1938 as a trading company and had since group diversified into food processing, textiles, insurance, securities and retail. Today, Samsung is the world’s 2nd-largest shipbuilder, one of the world’s largest construction and insurance companies, advertising agency, aerospace, surveillance and defense company and most of the world’s largest information technology company. It is especially known today across the world for its smart phones, which dominates the world.

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Handling Stick Office Romance

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YOU cannot help it. You enter a workplace. You meet somebody. You both get closer and closer by the day, err, night. Before you know it, you fall for each other. Kayo na. Oh, sarap ng feeling, di ba, especially if your now-honey works in the same department and shift. But just because you’re inspired doesn’t mean the company you both work for is happy. While office romance is not illegal, some companies impose policies on such romantic affairs. Call centers included.

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The Call of Coffee

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Coffee, the drink of choice of office workers, security personnel, telephone operators and, in recent years, call center agents. From the big bosses on the penthouse to the ordinary employees in the basement, they say coffee keeps them on their feet, awake, active and alert – the triple A of beverage refreshment.

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Healthy Coffee for Call Center Agents

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Coffee helps in sharpening our senses and makes one feel stirred precisely because of the caffeine content which is a stimulant. This is helpful when preparing for an exam or finishing a project whose deadline is tomorrow. But when coffee is used to awaken one’s senses on a daily basis such as when working in a call center to keep oneself awake in odd working hours and to face the rigors and stresses of the job, drinking coffee becomes excessive and can harmful. As such, employees working in a call center company should find ways to drink healthier coffee or coffee alternatives.

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How to Look Fresh and Refresh After the GY Shift

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You hang your headset, stretch a bit, and stand up. Your GY (graveyard) shift is up. You are ready to hit home – and the sack. Then, you catch ‘somebody’ in the mirror. You look closely.

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United Industrial Corporation

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JG Summit Holdings, Inc is one of the largest conglomerates in the Philippines that is owned by is John Gokongwei. It started in 1957 as Universal Corn Products, Inc. (now Universal Robina Corporation) which operated cornstarch plant in Manila. Since then, JG Summit has expanded and invested in other business interest such as air transportation, banking, food manufacturing, hotels, petrochemicals, power generation, publishing, real estate and property development, and telecommunications.

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Puff Till You Drop

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People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion cigarettes are produced annually, to cater to the nicotine addiction of around 1.2 billion people, of which, according to statistics, half will suffer from chronic illnesses or die before they reach their middle age.

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Catch That Elusive Sleep – Quick!

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You’ll be surprised – it’s not just your job that affects how you sleep, but also how long takes you to get to your job. If your eyes suddenly felt heavy just by looking at those zzzz’s, it means one thing – ya gotta get some sleep. Seriously. Lack of sleep, according to a British study released recently, can be deadly. It can leave a person two times more susceptible to fatal heart disease.

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Carlson Wagonlit Travel

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Your travel partner in Philippines, Carlson Wagonlit Travel is a travel solutions partner company held by Carlson, a privately held corporation in the hotel, marketing, restaurant, and travel industries and by JPMorgan Chase. It was established in 1994 as a result of a merger between two travel agency ventures namely Ask Mr. Foster Travel Agency chain (also known before as Carlson Travel Network) and Compagnie Internationale des Wagons-Lits (International Sleeping-Car Company), an international hotel and travel logistics company, particularly known for its on-train catering and sleeping car services, as well as being the historical operator of the Orient Express. The company was originally called Carlson Leisure’s Macy’s Travel until it was rebranded as Carlson Wagonlit Travel in 2011.

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Call Center Phenomenon

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We often hear of the term call center. Everybody is talking about it: Great paying job, no need for college diploma or professional license, just the willingness to learn the acumen of the business, flexible in terms of working hours, and have good communication skill and behavior.

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Extra Income for Call Center Agents

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It never hurts when people try to earn extra income apart from one’s principal means of living. In fact, earning extra income should be encouraged considering how inflation of expenses out phases the rate of salary increases. What is important is that you do not shortchange the company you are working or find extra income from occupation that result to a conflict of interest. So what opportunities are there for call center agents to earn extra income? There are a lot.

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Provincial Call Centers

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The boom in the call center industry is felt not only in the metropolis but also in the provinces as many call center companies start sprouting in provinces especially in Freeport zones. The boom of call centers can primarily be attributed as a cost saving measure for companies abroad. Many call centers moved to countries where they can avail of cheaper manpower. The trend of putting call centers in the provinces emerged as another strategy to even reduce costs.

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Call Center Bloopers

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Filipinos have been labeled as one of the happiest people in the world despite being beset with poverty, corruption, and other problems that make life miserable. This ability to be happy can be attributed to the Filipino’s strong social community. According to Claudia Wallis, a psychologist of happiness, the happiest people in world are those who possess stronger social ties with families and friends, which no amount of wealth, knowledge, prosperity or material things can replace. And indeed, one way that Filipinos demonstrate these strong social ties is their knack in making a comedy or parody of things. This same is true in work like in the call center industry. Many local call center agents find or create amusing jokes and gags in their experiences in the call center, which evolve primarily because of the cultural and language difference. They make fun of these things, which in some instances can cause their work.

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Understanding Agent Occupancy

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Agent occupancy refers to how busy are agents in actually handling a call. Thus, it is directly in proportion to the call workload and indirectly to the number of agents. Apparently, if there are more calls, agents become busier handling calls and agent occupancy increases. However, with more agents receiving the same no. of calls, agents are less busy and agent occupancy decreases.

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How to be Confident as a Call Center Agent?

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Confidence or the belief on oneself is very important in any endeavor including at work. In a call center company, an agent’s confidence is crucial because it constitutes part of the nature of customer service. Confidence is important in communication in order to impart messages with clarity and sincerity. This is especially true because agents usually communicate with foreign clients who could be intimidating and demanding. Boosting the confidence of call center agents is therefore an essential function of managers and supervisors.

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Tips to Improve Phone Skills

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Customer service in the call center industry is primarily imparted through the phone. Hence, customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agent’s phone skills.

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Tips for Call Center Training

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Training in call centers is a conventional approach to improving the performance and productivity of the employees and the overall service of the company. It usually involves conducting a needs assessment which determines what training needs to be given, formulating a training plan, implementing the training program and evaluating the training if it has effectively addressed the objectives and weakness that needs to be corrected. But how else can we ensure effective call center training? Here are some practical tips.

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BPO Salary Guide Philippines

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The salary range of the BPO industry in the Philippines is very broad. This is because there are especial salary rates extended for foreigners employed in the country in equal position. For instance, A Filipino operations manager in a small call center company ranges P50,000 to P100,000. But for an American employee in the same position, the salary is way higher, which is at least P100,000 plus additional benefits.

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Tips to Multiply Product Sales

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To multiply sales on certain products, you must have some tips to consider. When creating or producing the first sales, it must follow up with the customer. Giving “thank you” email, notes and add an advertisement for a certain products that sells is a big help in multiplying a sales. By means of constant follow up once in a while will definitely give the customers the satisfaction to keep them continuously supporting the products. In this way, the trust and confidence in availing or supporting again another product that will be endorsed will be as easy as 1, 2, 3. The customers will be guaranteed that the product they purchase will be a good one.

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Customer Management Training

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Customer Management Training is a training designed to help agents learn how to manage clients or customers. Customers are people and managing customers is about establishing and maintaining beneficial relationships with customers. One of its main objective is establish one’s importance or value to a client, which in turn opens up avenues for beneficial opportunities.

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