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CBE Customer Solutions Philippines

Transparent, Agile, Engaged, CBE Customer Solutions or Credit Bureau Enterprises Customer Solutions is a business process outsourcing company dedicated in providing early-stage collections, customer retention and customer care services. It is an affiliate of CBE Group, which is a third party debt collection services company. CBE was founded in 1933 as Credit Bureau of Black Hawk County, then Credit Bureau of Waterloo in 1978 then Credit Bureau Enterprises, Inc. in 1987 when it was acquired by R. Penaluna. Argent Account Acquisitions is also part of the CBE group which serves as a passive purchaser of distressed assets.

With a mission is to improve financial status of customers by setting the standards for ethics, innovation and performance, CBE Philippines provides a comprehensive range of contact center solutions that lay emphasis on an best possible customer experience in every interaction. The company operates like a true extension of its partner clients by adapting culture and providing the quality of service that customers deserve. It maintains a customer centric approach in answering and solving problems and assisting in a financial matter.

CBE Customer Solutions focuses on Customer care from sales to technical support and back-office services in a multi-channel approach to meet dynamic communication preferences of customers. Its Customer retention services involve creating promoters of brand and guaranteeing maximum customer lifetime value. Finally, Charge off prevention involves connecting with customers from welcome calling, early- and late-stage collection, and collection analysis and scoring efforts.

Transparent, Agile, and Engaged the core values upon which CBE Philippines operates. It maintains transparency in Partnership Forms which it adheres to as the foundation for success. It also maintains agility in order to adjust in addressing the dynamically changing needs of companies. Finally, CBE has a Team of Dedicated Professionals for business management control and oversight structure.

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