Chowking Call Center
On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the Philippine Long Distance Telephone (PLDT) Company, and Chowking set up a centralized call hotline, where by customers can call Chowking for delivery of food services.
This centralized hotline service is easy to remember 9-8888. However, delivery service is only within Metro Manila where there is sufficient Chowking branches to cover every nook and corner of the metro. More importantly, this service is available 24-7. Food delivery services in the provinces is only available to areas where there are Chowking branches using designated numbers provided by individual branches.
The Chowking call center fundamentally functions to handle these requests for food delivery services within Metro Manila. This is among the few call center companies in the Philippines where majority of the agents do not work at night schedules and customer representatives are not required to fluently communicate in English because they cater the local market. However, customer service demands are quite intensive.
Supporting the Chowking call center are over 500 delivery riders stationed in every branch of Chowking in the metro. To improve delivery operations, all deliveries are equipped with point-of-sale (POS) terminals for efficient order tracking and monitoring. The system included quality control procedures to ensure that food deliveries are 100% correct and complete as ordered by customers.
All deliveries are also equipped with hi tech thermal bags that keeps the food fresh and warm longer so that customers can enjoy the meals in the same way they enjoy meals in a Chowking restaurant, freshly cooked and hot They are also set with spanking carrier boxes that allows more efficient food handling so that deliveries can be facilitated faster without problems of spills and drips.
With the Chowking Call Center, people are afforded with quality fresh and tasteful Chinese food at the convenience of their homes anywhere within Metro Manila 24 hours a day and 7 days a week. Beat that.
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