Cignal TV Customer Service

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Cignal Digital TV is a satellite television service provider in the Philippines that is owned and operated by Media Scape. The company was the first to offer digital television broadcast which allow viewers to enjoy the digital quality ouput of the HD televisions in regular local broadcasts. It also can accommodate interactive services provided on their satellite. Cignal subscribers are provided a satellite dish antenna, a remote control, and the Integrated Receiver-Decoder, which is directly connected to a Television. The company offers both post paid and prepaid subscription services.

For inquiries, technical support requests, complaints or any other customer needs, Cignal TV established a customer service department to manage customer relations. For customers in Metro Manila, the hotline no. is CIGNAL- 1 (02) 2446251. The hotline is not free. And Cignal hotline service is available daily but only from 6:00am to 12:00mn. Subscribers living in the provinces may contact the Cignal customer service by calling the toll free hotline 1-800-10-2446251. A customer may also opt to email care@cignal.tv or send an SMS text message to the following mobile no. 391.800.8000.

The Cignal TV customer service has received both positive and negative feedbacks from customers. Some complain of the slow and inefficient service response of agents. Others claim that the hotline customer service is indeed very effective. Being a subsidiary of PLDT, Cignal TV is very much familiar with the importance of management customer relationships which had been reflected by its multichannel ways of contacting them via call, email or SMS. As part of its commitment to continuously improve its services, the company allows customers to send feedbacks and other suggestions through their official website. Customers are encouraged to give their insights and criticisms against any component of their services so that they can act or improve on it.


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20 Responses to “Cignal TV Customer Service”

  1. Mari teodoro

    Good fay i would like to inquire.how to apply to your company?thanks

  2. zaida c. mapula

    sir/mam
    we cannot open our cignal because, there is a problem in upgrading, lumalabas kc na mag upgrade daw tapos hindi na namin magamit ang cignal, ano pong gagawin nito at hindi po kami marunong mag mag upgrade nito. kailangan po ba ito ng tecnician parang bumalik po ito sa normal? Salamat po sana po may reply po kayo dito

  3. Eklaire

    Good day.
    May problemaako sa cignal software upgrade. Pagkatapos ng “assumed update” nawala na naman ngayon at back to 0 na naman but ang problem ngayon signal lock ang naklagay kaya hindi ako maka proceed sa update. Pls give me some assistance, this is the 4th day na ganito ang cignal cable.

  4. Rafael Bolante

    good pm!
    pinaloadan na namin yng cignal kso lang 3 days na naming di nagagamit hindi nakakasagap ng cignal. ginaya ko yung ginawa nung symbian na nagloload at nagaayos, inadjust ko na yung disk pero walang nangyari kahit 1 percent ng signal wala.

    • sir,kailangan po ng cignal technician ang decoder para ma e set ung frequency ng decoder ninyo.

  5. samuel cortez

    2 months na walang dumarating na bill namin. kaya nawala na rin connection sa cable. di namin alam babayaran namin.

  6. Wilfranie G. Cabrera

    Hi I just received my bill and am very disappointed because I had made my payment last Feb 02,2013 for my last bills and just paid the recent bill. Could you please send your bills on time so that it will not cause any problem.

  7. Engel Marc Bautista

    I want to subscribe cignal tv my location is gen trias cavite.

  8. sir/mam,gusto ko pong mag direct dealer ng signal how to apply thanks.

  9. maam,gdmrning po isa po aqng cignal cable installer bk8 po may mga pagkakataong nangyayari sa ibang decoder na although na loadan tapos di na pumapasok ang load kahit ipa retrak,tsaka po bk8 ung installer walang fix salary rate na tinatanggap gayung company naman yang cignal bk8 commision basis lang po at walang benefits,tsaka bk8 madaling masira ang decoder ng cignal compare to any other satellite na umaabot hanggang 5 to 10 years ang durability.

  10. benjamin

    pls email my billing statement since cignal installed.is my 2mos.free load still activated?tnx,have a nice day & more power to CIGNAL DIGITAL.

  11. i’m a subscriber at plan 1290hd channels this morning while i’m watching fox sports and star sports the image suddenly disappeared and shifted ti aksyon tv despite all efforts i failed to retrieve my previous channels and found out later all my other favorite channels were erased and left with ordinary commercialized tv channels what’s the problem on this pls help

  12. proceso fajardo jr

    sir ask ko lang po magdadalawang buwan napo ako d nakakabayad sa cignalkasi po hinihingian po ako ng bagong account d po ako makapagbigay kasi po wala ako sariling email add baka po matulungan nyo ako sa pamamagitan ng email ni emma arozal.maraming salamat po

  13. Mercy Dolauta

    May pay per view po ba Kayo this Sunday may weather. Boxing

  14. genevieve D.Ambalgan

    mam/sir,bka po pwede mahingi ung control nunmber ni Mrs.Carolina D.ambalgan pra po mabayaran po nmin ung bill nmin this month wala po kasi pinapadala n hard copy n bill thanx.

  15. rowena gay

    just to inquire my current soa bill

  16. tanung ko lng kng paano ko malalaman yung bill ko

  17. grace r. mediana

    gud p.m po! ask ko lng po bkt ganito ang service nyo pang 3days n po kmi naistolan ng 2 boxes pero bkt d pa din po inaactivate… png fill up pa ko ulit ng bagong application form… ilang days b tlga para maactivate/ sabi 1 day lng maaactivate pero la pa din. ganyan b tlga ang cignal pgkatapos mo mgbayad d kna iintindhin…

  18. ernie

    sir/madam;
    ang cignal tv namin ay may problema, ewan ko lang kung pinutol ba ito or wala kasi may mga salida naman for example sa fox tv, local channels, sports tv, Nat Geo wild channel and etc. others are block. I recieved some txt that my billing is on transit but sad to say that since last i apply this cable i only received about 5 billings. Since october i didnt received any billings until this day. I hope that the billing/collection department should closely monitoring the billing of all costumers if it was send. Please send asap my billing to ERNEST CARMEL Q. JURADO, SR, add: Malolos, Barili, Cebu, Philippines…thanks

  19. rose

    good day! my in laws had subscribed your cable po and lumagpas na p sa 48 hours na given time i txted the person na nakausap ko para sa pag papa install kami ang pinagchcheck ng digi box…ang nagpakabit po ay mga senior na so sana man lang with the concernn ng costumer maayos ang service niyo yung cable service wala na nga eh pati ba naman sa costumer services di din maasahan i need an immediate respond with our concern thank you


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