Cignal TV Customer Service

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Cignal Digital TV is a satellite television service provider in the Philippines that is owned and operated by Media Scape. The company was the first to offer digital television broadcast which allow viewers to enjoy the digital quality ouput of the HD televisions in regular local broadcasts. It also can accommodate interactive services provided on their satellite. Cignal subscribers are provided a satellite dish antenna, a remote control, and the Integrated Receiver-Decoder, which is directly connected to a Television. The company offers both post paid and prepaid subscription services.

For inquiries, technical support requests, complaints or any other customer needs, Cignal TV established a customer service department to manage customer relations. For customers in Metro Manila, the hotline no. is CIGNAL- 1 (02) 2446251. The hotline is not free. And Cignal hotline service is available daily but only from 6:00am to 12:00mn. Subscribers living in the provinces may contact the Cignal customer service by calling the toll free hotline 1-800-10-2446251. A customer may also opt to email care@cignal.tv or send an SMS text message to the following mobile no. 391.800.8000.

The Cignal TV customer service has received both positive and negative feedbacks from customers. Some complain of the slow and inefficient service response of agents. Others claim that the hotline customer service is indeed very effective. Being a subsidiary of PLDT, Cignal TV is very much familiar with the importance of management customer relationships which had been reflected by its multichannel ways of contacting them via call, email or SMS. As part of its commitment to continuously improve its services, the company allows customers to send feedbacks and other suggestions through their official website. Customers are encouraged to give their insights and criticisms against any component of their services so that they can act or improve on it.


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71 Responses to “Cignal TV Customer Service”

  1. Maynard Duyac

    paano po ba masolve E2 error.. “Please Remove and reinsert your viewing card..” old model po na box..

  2. Jason lester Santiago

    Nawala po ung channel namin sa Cable Nag-lock po lahat ng international channel.. Anu po gagawin namn or remind nyu nalang po ako sa e-mail ko ung process……..

  3. nakabayad na po kami pakiayos naman para bumalik ang nawalang channel.marane jimenez po account number ko po 9007938942

  4. Priscellano Bersabal

    Remind kong po, pakicheck nalang ang acct ko binayaran kona po ang month of Sept. in advance para di ako maputolan.My acct# 10585019. Thank you

  5. michelle gualberto

    PKI activate n pls ng cignal namin..bayad n in 3days na…accnt#6494773

    • rey ciubal

      paki activate nman ng cignal cable nmin sayang nman un binayad nmin kung d nman nagagamit as soon as posible maayos na especiaclly un hd chanel … thanks

  6. Tomas Estropigan

    Gud am! please check our billing kc wla n kming cignal since bagyong glenda natumba ang anthena nmin. Thank you.

  7. Divina

    Ask ko lang po simula ng kinabit sa amin Cignal tv last April 2014, wala dumadating bill, after 2 months nawala na signal, after bagyong glenda nilipad na antenna ko pero me nagtetext sakin P1,499.00 na bill ko, ipaputol ko na lang to lumalaki bill ko pero hindi ko naman napapakinabangan to. Dapat me dumadating na bill sa address ko pero bakit wala puro text lang pano ko paniniwalaan yan. dapat may bill na darating monthly.

  8. rosa

    nagsisi akong nag subscribe sa cignal tv, inabot na ng 3 weeks ang request ko for tech visit pero puro lang sila report at walang action… 2 mos pa lang subscription ko, napagod na ako sa katatawag sa customer service nila, ilang beses na akong sinabihang maghintay ng 7 days, 24 hours, 48 hours hanggang inabot na ng 3 weeks…kaya susulat na lang ako sa NTC para matigil na ang poor customer service ng cignal..mabilis lang sila pag new subscription pero hindi naman nila inaayos ang problema…

  9. jessie viquiera

    Good day one week na po kame na installan ng cignal pero deactivate pa rin po…nakalagay contact care cignal to activate account (6).. maki naman po sana…

  10. Ma. Sherly Perez

    good evening cignal care.. kindly check our cignal. it was lost before typhoon glenda. hoping for ur response. or else putulin n lng po. thanks a lot

  11. Kindly check our cignal cable. It was lost since typhoon Glenda. Located at Bo. Tuklas Cupang Muntinlupa City.

  12. good day!!kindly check my cignal..it was lost after storm glenda..hoping for ur immdiate response..
    thank you very much.

  13. jovy gillego

    sir pa sceddule po kami ng lone survivor bukas po ng umaga 10am to 12pm sa account name po ni marvin sanchez. tnx

  14. bing

    bakit po simula nung nagpakabit kami ng cignal wala pong dumadating sa amin na bill?

  15. PRIMITIVO A. MEDNOZA

    Pls. pki ayos yong service niyo kasi 3-4 days ng off on ….nkakainis manood nd TV putol-putol.I need your quick action!!!tnx

  16. Gud eve po,nais lang po sana naming ipabatid na nais na naming ipaputol ang aming cignal connection dahil almost 3 weeks na po naming hindi magamit o mapanooran ang t.v namin simula ng bagyong glenda..tumatawag kami sa mga hotline ng cignal pero wla paring response…

  17. Jose Melvin Araya

    Nagpainstall kami ng cignal cable upto now deactivated pa rin po siya

    • irenecapison

      bkit po hindi mkontak ang office nyo kc mag-follow up aq sa sked for check and fix our system cause there’s no connection our cignal since july 21,2014 until now,i call your office last july 25 for info my concern,sabi punta daw ang technian pra ayusin pero wla naman pumunta until this week.kelan ba nyo pupuntahan pra ayusin may bill na aq this month pero dko nagamit.

  18. ask ko lng bakit ako my babayaran na 509 dko naman nagamit yun nakalagay na lng sa bill ko sa first bill ko pa kaya every 15 of the month palagi ako nawawalan ng chanel pls naman pakiwala ng 509 na linagay nyo sa bill ko im sure nagkamali kayo dapat my customer good service kayu nagbabayad naman ako ng tama at in time dpa ako makatawag sa inyo kc ang toll free nyo d makontak pls sana mawala na yun 509 sa bill ko.

  19. Bakit pinapagawa kong cignal ko bakit kailangan pa ko magbayad ng 300 pesos para sa charge eh nawalan ko ng cignall 22tapos mag 1month sa27 eh cover pa nman ng warranty ang cignal ko.dapat wala ng charge un grabe ka kurakot nman tapos hangang ngayon wala parin at na txt ko ung nag install may bayad pa bago kabit.para saan nman yon

  20. bkt ngbabayad kmi nang bill dis june,, ayaw tanggapin,, merun pa raw kmi 1month deposit,, ska bkt wla pa kmi bill dis july,

    • Michael Tapo

      nag kausap kami ng agent today Aug 26, 2014 @ 2:55 pm nag comment sya na ma accomplish daw yong relocation ko this coming thursday, ito na huli kung pasensya, pag friday wala pa yong satellite disc ko, i cancel ko nalng tong account ko sa cignal, apply na lang ako ng skycable, inotel na ata yong contractor nyo. dalawang linngo nakung naghantay.

  21. analiza abaga

    gud pm po bali nag aply po ako sa robensons appliances dito sa cainta rizal tabi nga sta lucia.. bali nakabitan kami june 06, 2014… ok na po signal namin pagdating july 12 ng hapon nawala na po signal namin wla siyang channelat dumating bagyo at hangan ngyn wla pa kmi chanel.. at ngyn lang dumating bills namin mali account name ko dapat anna liza apagahndi po analiza abaga tama po yun address bigyan pansin sulat kung hndi na lang papaputol ko na lng eto saying naman araw na babayarab na hani namin naggamit… tapus dumating bill ko hndi konaman naggamit date na eto july 11,2014- aug 10,2014… umaasa sa po ako…

  22. Gud evening po, bakit up to now wala pa kming cignal, di nmn kmi makatawag sa inyo, pwede po bang tanggalin na lang ang cignal nmin, di nmn din po napapakinabangan pag umulan.tnx po.Asahan ko po na sana namn mag response po kyo.

  23. yolanda torres

    wala pa rin po kami cignal . nwala po simula nung bumagyo glenda july,16 po . paki punta han na lng po kami eto po account number nmin 9010011781

  24. rey ciubal

    ask ko lng po bakit tuwing umuulan nawawalan ng signal ganun ba tlaga un pagumuulan d magagamit .. at bakit rin wlang cignal ang HD chanel ko sna maayos nman agad …thanks

  25. kristine joan guiang

    Gud pm. Follow up lang po ako sa subscription ko. Nainstall na mga units pro til now wla pa po kming connection pls. Im waiting for your call cignal.

  26. Angielyn G. Barinan

    Kindly re-connect my cignal subscription. hanggang ngayon wala pa rin ang connection namin. i paid the amount of P1140.00 last july 22,2014. two months po yan. pls lng po.

  27. Flordeliza dolozon

    Gud pm po papacut off ko na po ung cignal namin kasi ung may ari ng bahay nasa abroad na nakatira sasarado na bahay wala nang mag babayad eh tumatawag kmi sainyo hirap komontak paki cut na poh wala na po kaming pambayad salamat po

  28. Vilma Serna

    tumawag ako ea line u ang sabi open ko tong ebsite u at mag comment ako kung anong status ng cignal ko eto hanngang ngayon hindi namin mapanoiran ng maayos ang tv namin dahil nga laging nag kukurap o nawawalan ng cignal hanggang sa maasar k

  29. alvin cabrera

    ask lng po bkit hanggang ngayon wala parin pong signal yung cable nmin simula pa po ng dumaan ung bagyong glenda… paki ayos nmn po…. almost 2weeks n po….

  30. Gilbert E. Jariel

    Wala kaming cignal hanggang ngayon dito sa cavite…

  31. sir/madam
    we nid your technician help to fix our cignal here @ bulacan muzon area we need urgent reply tnx.

    • mary jane calderon

      1week napo kaming walang connection plsss…. naman po pakiayos naman po ninyo di po namin magamit ang tv.dito po kami sa san roque macabebe pampanga.

  32. Adoracion T. Paragas

    Cignal Technical commitment
    Good Day!

    Ilan beses na po ako tumawag sa call center nio at may complaint number na ako pero ang sinasabi ay pupuntahan ng technicial ang lugar namin as of now wala almost 6 days simula nun nag bagyong glenda paki ayos naman ang cignal namin di na kami nakakapanood ng T.V.
    Aasahan ko po ang inyong maganda serbisyon.
    Maraming salamat po!

  33. hi gudpm, report ko lng di gumagana ung cignal nmin.

  34. nemrod ruiz

    sir/madam:
    paayos naman ng kinabit nyo na cignal sa amin eh hangang ngayon di parin nanakabit at naayos ang cignal namin mula ng bumagyo pls. lang po eh wala pang dalawang lingo ng ikabit madali kayong maningil po pero ang service nyo di maganda, pag ganun pa back job nalang iyong cignal nyo.

  35. Vilma Serna

    pls check naman my cable wala na totaly na receptio n ang cugnal nang matapoas ang bagyong glenda pa wala wala ang reception ng cignal ko sa umaga ok pag dating ng tanghali hanggang gabi hindi mo n mapanoodan ng maayos pati ibang channel wala rin as of today totaly wala n at paki check din yung billing ko baka pibutulan ako kasi late n ko nag payment PAKI ASIKASONAMAN ITO

  36. marina navarro

    we would like to ask for an assistance if u could make our cignal connection work it has been out of service after the thypoon glenda, we appreciate much if this will be given speedy action, thank u and more power, by the way our address is pldt subd. amaya 2, tanza, cavite

  37. vanessa c.herrera

    pakiayos nman po ung cignal nmin kc hanggang ngaun ala pa kming cgnal magmula nong bagyo pa……..

  38. Frank Macandog.

    My satellite dish fall on top of the roof . so I need for you guys to come and fix it , cause I dont have a reception since the typhoone .

  39. rose

    bakit pinutol nyo subscription ko? ang due date ko ay july 05, 2014, pero based on your receipt which I downloaded you have a grace period of 15 days. Hindi ako nakakatanggap ng bill since February pa, at wala din txt message akong narecieved this july kaya di ko alam kung magkano ang bill ko, kc last march at april iba ung halaga ng bill ko. Sabi sa customer service pasensya daw sa Abala,, pero pagbabayarin nyo ako ng reconnection fee?!!! Ang iba may grace period talaga kasi they are considering na may trabaho ung mga clients nila..MERON NAMAN TALAGANG NAKALAGAY SA PAGE 2 NG RESIBO NYO NA MAY GRACE PERIOD OF 15 DAYS PERO DI NYO SINUSUNOD!!!

  40. evangeline ilagan canonigo

    bakit po ganon ang sabi ng agent nyo na 580 lang ang plan ko ng dumating ang bill ko 715 po ang nakalagay ngayon po hindi ako nakapag bayad ng
    nxt month tapos po ang sabi nila isa isang mawawaladaw ang chanel e bigla hong wala ng lahat ang chanel pati yong mga regular chanel wala na rin nakalagay sa tv ko na pa acctivate ko ang account 6 paki activate po ang account 6 kung mag babayad po ba ako bkas malalag yan agad ako ng cable ang agent ko po ay si val

  41. getulio F. epil, jr.

    4days ng nalagay ang cgnal nmn, pero hanggang ngaun di parin activate ang cgnal. nakakaasar! d mabuti serbisyo nyo.

  42. nag pakabit ako ng cigna kc ayun sa mga ahente nyu kung anu lng yun inaply nmin yung lng ang babayaran nmin bkit lumagpas kau sa sinabi nyung amount ng inapyan nmin tapos…hindi ko xa gimagamit for 2months na ang taas p rin ng billk ko hindi maganda serbisyo nyooo…sa totoo lng pauli ulit nmn yun paalabas nyu,,, kung pwde lng nmn sana i cut nyu na at hindi ko babayaran yung hindi ko ginamit…

  43. Mario Baltazar

    Reporting smart card error messages on the TV screen Acct # 9008778205

  44. Rodrigo O. Somera

    ang cignal tv namin ay 4 days ng walang connection in report na namin sa costumer service hanggang ngayon wala pa rin, kung hnd rin lang maayos baka pwd nyo nang i terminate ang serbisyo nyo sa ain

    salmat po

  45. Shiela Marie Lacasta

    My subscription went off since yesterday morning, i re booted the unit, when it went on it says connecting, but up to now, theres no signal received.. Can you please take actions regarding this,?!
    I am one of your prompt paying clients, expecting prompt attention from your company.

    Thanks

  46. Jenaro Dante Pacis

    I was contemplating on shifting from Sky Cable to Cignal. I do not know the number to call here in Binan, Laguna. Moreover, I read in the thread some complaints. Have these been addressed? What is the customer satisfaction level now on Cignal cable service.

  47. beth

    ang cignal tv namin ay walang connection 3 days na, paki check naman. thanks.

  48. rose

    good day! my in laws had subscribed your cable po and lumagpas na p sa 48 hours na given time i txted the person na nakausap ko para sa pag papa install kami ang pinagchcheck ng digi box…ang nagpakabit po ay mga senior na so sana man lang with the concernn ng costumer maayos ang service niyo yung cable service wala na nga eh pati ba naman sa costumer services di din maasahan i need an immediate respond with our concern thank you

  49. ernie

    sir/madam;
    ang cignal tv namin ay may problema, ewan ko lang kung pinutol ba ito or wala kasi may mga salida naman for example sa fox tv, local channels, sports tv, Nat Geo wild channel and etc. others are block. I recieved some txt that my billing is on transit but sad to say that since last i apply this cable i only received about 5 billings. Since october i didnt received any billings until this day. I hope that the billing/collection department should closely monitoring the billing of all costumers if it was send. Please send asap my billing to ERNEST CARMEL Q. JURADO, SR, add: Malolos, Barili, Cebu, Philippines…thanks

  50. grace r. mediana

    gud p.m po! ask ko lng po bkt ganito ang service nyo pang 3days n po kmi naistolan ng 2 boxes pero bkt d pa din po inaactivate… png fill up pa ko ulit ng bagong application form… ilang days b tlga para maactivate/ sabi 1 day lng maaactivate pero la pa din. ganyan b tlga ang cignal pgkatapos mo mgbayad d kna iintindhin…

  51. tanung ko lng kng paano ko malalaman yung bill ko

  52. rowena gay

    just to inquire my current soa bill

  53. genevieve D.Ambalgan

    mam/sir,bka po pwede mahingi ung control nunmber ni Mrs.Carolina D.ambalgan pra po mabayaran po nmin ung bill nmin this month wala po kasi pinapadala n hard copy n bill thanx.

  54. Mercy Dolauta

    May pay per view po ba Kayo this Sunday may weather. Boxing

  55. proceso fajardo jr

    sir ask ko lang po magdadalawang buwan napo ako d nakakabayad sa cignalkasi po hinihingian po ako ng bagong account d po ako makapagbigay kasi po wala ako sariling email add baka po matulungan nyo ako sa pamamagitan ng email ni emma arozal.maraming salamat po

  56. i’m a subscriber at plan 1290hd channels this morning while i’m watching fox sports and star sports the image suddenly disappeared and shifted ti aksyon tv despite all efforts i failed to retrieve my previous channels and found out later all my other favorite channels were erased and left with ordinary commercialized tv channels what’s the problem on this pls help

  57. benjamin

    pls email my billing statement since cignal installed.is my 2mos.free load still activated?tnx,have a nice day & more power to CIGNAL DIGITAL.

  58. maam,gdmrning po isa po aqng cignal cable installer bk8 po may mga pagkakataong nangyayari sa ibang decoder na although na loadan tapos di na pumapasok ang load kahit ipa retrak,tsaka po bk8 ung installer walang fix salary rate na tinatanggap gayung company naman yang cignal bk8 commision basis lang po at walang benefits,tsaka bk8 madaling masira ang decoder ng cignal compare to any other satellite na umaabot hanggang 5 to 10 years ang durability.

  59. sir/mam,gusto ko pong mag direct dealer ng signal how to apply thanks.

  60. Engel Marc Bautista

    I want to subscribe cignal tv my location is gen trias cavite.

  61. Wilfranie G. Cabrera

    Hi I just received my bill and am very disappointed because I had made my payment last Feb 02,2013 for my last bills and just paid the recent bill. Could you please send your bills on time so that it will not cause any problem.

  62. samuel cortez

    2 months na walang dumarating na bill namin. kaya nawala na rin connection sa cable. di namin alam babayaran namin.

  63. Rafael Bolante

    good pm!
    pinaloadan na namin yng cignal kso lang 3 days na naming di nagagamit hindi nakakasagap ng cignal. ginaya ko yung ginawa nung symbian na nagloload at nagaayos, inadjust ko na yung disk pero walang nangyari kahit 1 percent ng signal wala.

    • sir,kailangan po ng cignal technician ang decoder para ma e set ung frequency ng decoder ninyo.

  64. Eklaire

    Good day.
    May problemaako sa cignal software upgrade. Pagkatapos ng “assumed update” nawala na naman ngayon at back to 0 na naman but ang problem ngayon signal lock ang naklagay kaya hindi ako maka proceed sa update. Pls give me some assistance, this is the 4th day na ganito ang cignal cable.

  65. zaida c. mapula

    sir/mam
    we cannot open our cignal because, there is a problem in upgrading, lumalabas kc na mag upgrade daw tapos hindi na namin magamit ang cignal, ano pong gagawin nito at hindi po kami marunong mag mag upgrade nito. kailangan po ba ito ng tecnician parang bumalik po ito sa normal? Salamat po sana po may reply po kayo dito

  66. Mari teodoro

    Good fay i would like to inquire.how to apply to your company?thanks


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