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Cignal TV Customer Service

Cignal Digital TV is a satellite television service provider in the Philippines that is owned and operated by Media Scape. The company was the first to offer digital television broadcast which allow viewers to enjoy the digital quality ouput of the HD televisions in regular local broadcasts. It also can accommodate interactive services provided on their satellite. Cignal subscribers are provided a satellite dish antenna, a remote control, and the Integrated Receiver-Decoder, which is directly connected to a Television. The company offers both post paid and prepaid subscription services.

For inquiries, technical support requests, complaints or any other customer needs, Cignal TV established a customer service department to manage customer relations. For customers in Metro Manila, the hotline no. is CIGNAL- 1 (02) 2446251. The hotline is not free. And Cignal hotline service is available daily but only from 6:00am to 12:00mn. Subscribers living in the provinces may contact the Cignal customer service by calling the toll free hotline 1-800-10-2446251. A customer may also opt to email care@cignal.tv or send an SMS text message to the following mobile no. 391.800.8000.

The Cignal TV customer service has received both positive and negative feedbacks from customers. Some complain of the slow and inefficient service response of agents. Others claim that the hotline customer service is indeed very effective. Being a subsidiary of PLDT, Cignal TV is very much familiar with the importance of management customer relationships which had been reflected by its multichannel ways of contacting them via call, email or SMS. As part of its commitment to continuously improve its services, the company allows customers to send feedbacks and other suggestions through their official website. Customers are encouraged to give their insights and criticisms against any component of their services so that they can act or improve on it.

118 thoughts on “Cignal TV Customer Service

  • September 16, 2015 at 5:11 pm
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    PakiReconnect po ang Cignal namin acct. No. 9007843224 .. May text ng text from your company para iSettle yun dpat namin bayaran After ng response ko na bayad na .. Wala pa rin ACTION .. Ano Ba yan … BIGLAAN NA NGA LANG NAWAWALA YUN CIGNAL NAMIN DAHIL KAILANGAN NAMIN MAGBAYAD … Huwag kayo magtipid o TAMARIN magpadala ngBILL … Ang HIRAP SA INYO .. Ndi KAYO NAGPAPADALA NG BILL …

    Reply
  • September 15, 2015 at 12:22 pm
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    Good day,
    Sa kinauukulan…sana naman po maactivate na yung ikinabit na 2nd box ko..account number 9015688208…hindi n kasi kami binalikan nung field agent na si Jenny L. Torres. Di nadin matawagan ang kanyang contact number…Sana may makabasa nitong concerned official ng cignal tv…

    Reply
  • September 13, 2015 at 11:06 am
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    nawala po ako ng connection nagbayad naman po ako nitong last bill ko ng august sa 7/11 ako nagbayad sa una nawawalan lang ng signal tapos tuluyan ng n disconnect pls paki ayos po ito wala kaming magamit n tv ngayon.acct no.9009760474 plan 430 SOA NO 4320776

    Reply
  • July 21, 2015 at 1:47 am
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    paki ayos nman sana ung cignal nyo 2mawag n ako sinabi kuna ung sira ala p din damadating n taga ayos

    Reply
  • May 28, 2015 at 2:44 am
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    Gentleman,

    Pls. checked and give me a response for morethan 2 weeks i cant veiw my cignal tv,
    its sad to pay monthly bills with-out your service, i cant decide to cut off your service if you cant give solution this problem as soon as possible.

    Thanks,

    Beth

    Reply
  • May 19, 2015 at 2:12 am
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    Magandang umaga po! Ako po si Lalaine Getalado. Nakatira po kami dito sa 11693, Acasia St., Blk. 29 , Nagpayong II, Brgy. Pinagbuhatan, Pasig City . Apo po ako ni Mr. Jesus Getalado.
    Pwede po ba na paki- ayos ang Reconnection namin sa cignal ? . Nagbayad na po ang mama ko kahapon ng 640 ( six hundred forty ) pesos sa bill namin . Sa account ng lolo ko na si Jesus Verano Getalado . Hinulog po ng mama ko yung pera sa BayadCenter sa Rustan’s , Brgy . San Miguel , Pasig City. Hinahanap po namin ang PaymentPartner namin . Magre-Request po sana kami ng Reconnection ng aming cignal. At para din po mabayaran namin siya ng reconnection fee na 100 ( one hundred ) pesos. Sana po ay makabit ninyo po ng maaga ang aming cignal . At sana po ay matugunan ninyo po ng maayos ang inyong serbisyo sa amin at sa iba pang cignal subscribers . Sagutin ninyo din po ang e-mail ng aking mama mula sa facebook at itong e-mail ko po dito . Makipag-ugnayan din po kayo sa amin at i- contact ninyo po kami sa 09462469943 or sa 09484620314. Maraming Salamat po . 🙂

    Reply
    • May 19, 2015 at 2:15 am
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      Ang account number po ng lolo ko sa Cignal ay 9011841508 . Sana po ay maagapan ninyo po ng tulong ang aming hiling. maraming Salamat po . 🙂
      Tsaka tinext na din po lahat ng number ninyo na nakalagay dito sa binigay ninyong papel at wala pong nagrereply kahit isa. Sana po ay ayusin ninyo din po ang inyong serbisyo.

      Reply
  • April 29, 2015 at 5:30 am
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    Pakiayos naman po ng connection namin na dapat kahapon pa. hanggang ngayon wala pa. Tumatawag na kami sa technical service ginagawa naman namin yung instruction pero hindi padin naayos. pakibigyan naman po ng pansin. pakiayos naman po serbisyo niyo.

    Reply
  • April 14, 2015 at 11:57 am
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    alam m ang cignal hindi n nga maganda ang service aba pati rin ang ang s customer service nila binaliktad p ak bastos daw ak tsk tsk tsk grabe biruin m mula nung typhoon glenda hindi nila inayos ngaun sisingilin k at meron p ksma pananakot tama b un ilang beses n ak ng bayad para ayusin nila at un din ang sb bayad dw muna bgo ayusin til now nkkloka kau mga mukha kau pera. ung s customer service nyo ipa attend nyo muna ng seminar para alam nila hndi ung baliktarin p ang client.

    Reply
  • April 5, 2015 at 4:02 pm
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    hi po gud pm.. gusto ko po sana i upgrade ung channel ng cgnal namin sa plan990 eto po ung account no. 3357858 please po sana ma update almost a month n po ako nag rerequest ng update… salamat po.

    Reply
    • April 14, 2015 at 2:19 am
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      Na settle ko na po bill namin last april 7 2015. Hanggang ngayon wala p rin kmi cignal. Pki activate naman po. Account no.9012015431. Ma.teresa a. Pablo, veraville villa grande classic, gray st.talon 2 las pinas city. Tnx po

      Reply
  • March 28, 2015 at 8:42 am
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    hi nwalan po ng signal ung tv namin last march 27 2015 kasi nalate kmi ng bayad..na settle po yung dues namin march 28 2015 paki check nlng po at paki activate ng cignal po namin..9009603832yan po account number ko..tnx lizardo compound bayanan muntinlupa city…

    Reply
  • March 27, 2015 at 1:29 am
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    Good Day! paki change billing address please. from Blk. 3 Lot 2 TO…
    Blk 12 Lot 21 Phase 4 Fairgrounds, Vallejo Place, Imus Cavite. havent received our billing yet… hope you will attend on this. Thanks a lot

    carina a. mendoza

    Reply
  • March 23, 2015 at 11:03 am
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    nagbayad na po ako ng bill ko kailan po ako magkakaroon ng signal account no. 9006870716

    Reply
  • February 5, 2015 at 12:14 pm
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    Mam/Sir Pls. pweding pong paki cut off na yong subcription namin dahil wala na pong gumagamit ito po yong account No. 9011153490.

    Reply
  • February 4, 2015 at 6:30 am
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    Ireport at complaint and pangloloko ginawa samin ng agent at ng supervisor niya at a certain dhodie Orejas who said na his also from cignal tv.

    during ng vacation ko sa pilipinas nun december 2014, may nagpunta samin na agent ng cignal tv mga 18 or 19 of december na yun. nagtanong po ako kung magkano ang cash out for postpaid and ano mga requirements.
    Sabi nila ay payslip, proof of billing and id. i said wala po ako proof of billing kasi we just move in sa bahay na nabili namin. one of the agents accompany said, dont worry papahiramin nalang kita ng bills. tapos sabi nila na gagawan natin ng paraan yan para maapporve. while talking nagstart narin sila mag install ng disk,since nasa vacation lang ako ang gusto ko magamit agad eh di ko natanong agad kung ilang araw ba bago maactivate. nun mainstall na nila tsaka ko naitanong kung ilang araw. sabi nila 3 to 5 working days, pero till now di parin activated.

    follow up kami ng follow up kami ng wife ko pero till now wala pa rin nangyayari. tumawag sila skin 23 ng december, sabi nila may problema daw di ran naapprove kasi iba un proof of bills sa location ng installation at ask nila kung meron daw ako magagamit na iba bill. sabi ko dapat umpisa palang sinabi na nila skin na hindi ako maapprove para hindi na ako nagpakabit, nagagalit na ako, pero sabi ko meron ako bills pero sa Lobo batangas pa yun at hindi rin skin naka pangalan, kundi sa father inlaw ko. sabi ko bumalik sila at alisin na nila un disk at ibalik na un payment ko including yun charge sa additional wire. pero they said maapprove parin yun application niyo basta maisend niyo bill sa Lobo Batangas at pinafill up nila uli ako ng bago form at humingi ng additional requirements like marriage contract, id of my father inlaw at un proof of billing na naka naka pangalan sa father inlaw ko and in addition sabi nila na better to write un address at installation location eh sa Lobo Batangas nadin. pero sabi ko wag na at ibalik na nila un payment ko. But the supervisor said na bigyan kita ng 2 option. 1. convert to prepaid at no additional fee and 2. is pahiramin niya ako ng prepaid box while on process un application. sa kagustuhan ko na postpaid dahil HD, pumayag ako sa option 2. pero nagamit namin un box for only 2 week then wala na load.

    As of now wala parin kame connection at naka alis na ako lahat lahat wala ako natangap na tawag from Cignal para sabihin or iconfirm un mga details about my application.

    meron kami bale 2 box sa na iniwanan ng agent, 1 is the postpaid box (HD) and prepaid (non HD). ilang buwan na nakakalipas at wala parin. wala kami mapakinabangan sa dalawa.

    baka po pwede gawan niyo ng action ang mga tao eto at icancel niyo na po ang application ko at ibalik samin un payment namin.

    Actual Installation Site: St. Joseph Homes, Inosluban, Lipa City Batangas
    Agent Name: I cant remembet the name (I think they are dealers)
    Agent 1 Email Address: mdcgroup_10@yahoo.com
    Agent 2: Dhodie Orejas (dhodhieorejas@gmail.com)
    Agent 3: Riza
    Supervisor Name: Emy Dela Rama

    I will send tomorrow ang mga mobile Number nila. please give the necessary sanction to those people once na maidentify niyo po sila.

    Ngayon nasa ibang bansa na po ako uli at wala ng chance na maapprove pa ang application namin, kaya ipinapacancel ko na po un application namin. please email me for additional information you need.

    Thanks,

    Reply
  • January 14, 2015 at 7:14 am
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    Goodday!
    Anong nangyyari po sa cignal?? Nagpakabit po kami nuong january 07, 2015 pero until now hnde pa na activate ang sabi 24hrs lang mayron nah!..dito po kami sa mandaluyong, 0031Gunit4 ilaya st barangka mandluyong sana mabigyan ng pansin slmat po.

    Reply
  • January 13, 2015 at 11:08 am
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    pakiupgrade naman po ng plan ko from 490 to 830 at di parin active till now ung second box ko pakisabay nalang din po ng upgrade ko din ung activation nung second box ko maraming salamat po…

    Reply
  • January 5, 2015 at 9:16 pm
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    Hello Sir/Ma’am,
    Bakit Hindi po maka connect sa cignal monthly nmn po kmi nagbabayad , last po ako nag bayad nong dec 28 .Pkiayos nlng po yung connection nmin salamat
    Ito po account no. 9011372648

    Reply
  • December 29, 2014 at 9:33 am
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    My Cignal account number is 9009019049. It has been over 6 months that we have not enjoyed in full what we have paid for for our cable. We paid P580 monthly (prepaid) but our other channels have been removed aND what remained are only local channels and we keep on paying the P580 because CGnal does not reply nor attend to our complaints through emails ang texts.

    Reply
  • December 29, 2014 at 2:37 am
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    Please check my cignal Tv no reception at all two days. Can you send to technician ractify the problem today Dec 29 2014 My account Number 9006820433 Plan 590 Edilberto Buguis Cell phone 09201091828 or 09498764745

    Reply
  • December 18, 2014 at 12:57 am
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    unable to reconnect after paying last december 5,2014

    Reply
  • December 11, 2014 at 2:03 am
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    already paid monthly subscription, still no connection., what should i do? do i need to call for the receipt #? thanks!

    Reply
  • November 26, 2014 at 10:24 pm
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    Good Day. I just want to as what happen to my account i already paid mt bill even without connection because it was a post paid account, im paying every month kahit hindi kami nakakapanood…paki activate naman po ng aking account 9009238549 mtagal na po kaming ngbabayad ng walang connection…otherwise ung hndi paki ididisconnect ko nalang ang subscription ko po sa inyo. Thanks.

    Reply
  • November 26, 2014 at 12:41 pm
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    we want to cut off our subscription from cignal.what will i do?

    Reply
  • November 23, 2014 at 1:41 am
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    Bakit po di pa naka-flash sa screen yung PPV ng Pacquiao vs. Algieri? oras na po wala? kahapon pa kami tumatawag busy line nyo.

    Reply
  • November 21, 2014 at 7:45 am
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    I had already paid my account for november. Pls post it because when i inquired on text- bill-inquiry, it is still unpaid.

    Reply
  • November 19, 2014 at 9:38 am
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    bakit tatlong araw na wala pa kami cignal dito naka bayad na ako ng down payment na 1,940 pesos sabi 2 to 3days ang activation hanggang ngayon wala pa

    Reply
  • November 19, 2014 at 2:49 am
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    good morning madam and sir gusto ko lang pong tanungin na yung cignal payment bill namin ay nabayaran na ,bakit may noticed parin kami…..nagbayad po ako ng bill noong november 9,2014 ….
    paki ayos naman po ito…
    THANK YOU

    Reply
  • November 13, 2014 at 1:35 pm
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    sir/madam,
    good day po sa inyong lahat, may concern lang po ako tungkol sa mga channels na nakaprogram po dun sa subscription plan ko. kung puwede po sana palitan ninyo ng channel na maiintindihan naman namin yung salita na sinasabi nila dun sa tv. like for example po yung channel na chinese ang language paano po natin mauunawaan yung sinasabi nila dun sa tv eh hindi naman tayo mga chinese sayang po yung binabayad namin sa inyo wala namang pakinabang. english channel nalang po ang ilagay ninyo or either tagalog kasi pinoy naman tayo. isa pa po kung puwede gusto ko yung Balls Channel kc di ako nakakapanood ng UFC. thanks

    Reply
  • October 30, 2014 at 3:27 am
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    Be informed that I have already paid my prepaid load for the month of November 2014 yesterday, October 29, 2014 at Bayad Center Meralco, Marikina amounting Php 400.00. Please check my Acct#10585019. Thank you.

    Reply
  • October 24, 2014 at 1:23 am
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    Dear Cignal Care Center,

    This regards to my signal subscription. I have been receiving billing
    statement from your office… I have answered already that i am no longer
    interested to pursue my subscription so please disconnect it because we
    we have not viewed any channel since typhoon Glenda came on July 16,2014
    until now… i hope you understand…It’s unfair for us to be billed since
    we have not use cignal services..thank you…

    Reply
  • October 14, 2014 at 10:59 am
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    Ask ko lang bakit di parin nabalik ang connection namen eh nakapagbayad na ako ng bill. Isa pa pinutulan kame ng connection without informing us through text manlang. Atwala rin namang dumadating na bills. Nagputol agad ng connection eh wala ngang bill or text manlang???

    Reply
  • October 8, 2014 at 1:11 pm
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    kung pwd daw po mag upgrade ng postpaid plan from 790 to 990 cignal accnt. number 900-611-5462

    Reply
  • September 28, 2014 at 12:30 pm
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    Puwede bang paki check ng CIGNAL ko with acct.#9010050868 kasi simula pa nung bagyong
    GLENDA e nawala na signal, eh ayaw naman tumanggap ng tex yung ibinigay nyong cell number
    Ngayon nakapag send na kayo ng bill sa cell number ko for the month of september pero bakit di
    Kayo marich pag kailangan namin ng service nyo? Bakit super bagal ng action nyo?

    Reply
  • September 22, 2014 at 11:51 am
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    wala po kasi kaming cignal mula nung july 14. tapos nagtetext parin po yung cignal about sa payment nung time po na nawalan ng cignal tinawag po namin agad tapos sabi po pupunta pero wala pong pumupunta

    Reply
  • September 21, 2014 at 6:00 am
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    but puro naka block yung channel nyo but hnd tuloytuloy yung servisyo nyo pero yung bayad tuloytuloy anyare???

    Reply
  • September 21, 2014 at 5:12 am
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    pki activate po ung cignal nmen .. ngkapgbayad npu kme ng last biling nmen na P350 .. last September 15,2014 .. hnd pa rn po naaactivate hanggang ngayon .. please check our account # 9010682961 salamat po

    Reply
  • September 19, 2014 at 2:48 pm
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    grabe,,walang action ang cignal khit pa maubusn ka ng lod kktwag sa care center nla.puro cla 24-48hrs.apdated kmi sa bayad taz wala kming nppla sa bnbyaran nmin.action nman jam.d na po kau nkakatuwa.

    Reply
    • September 19, 2014 at 2:51 pm
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      sbi nla iba daw ung nem sa accnt.d daw mag taly,meaning cla nagkmli tapos kmi nag susuffer,nman nkita na angprib pero no action at all pa rin…

      Reply
  • September 10, 2014 at 8:15 am
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    pwede bang paki ayos ang connection namin sa cignal 12 days nah kaming walang connection sa inyo dito kami sa sta.monica lubao pampanga..sana ayusin ninyo ito tpag nababayad kami ayos naman tapos connection hinde maayos..puntahan ninyo naman ito agad agad pag natapos tong week na ito hindi ninyo naayos patatangal na namin ang connection namin sa inyo..salamat

    Reply
    • September 10, 2014 at 8:16 am
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      pati nah nga ang pldt iyan wala connection..

      Reply
    • September 19, 2014 at 3:45 am
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      Walang kwenta last sataurday sept 13 nag pa install kami until now dpa din naactivate super haisst.. Ang sabi 3days lng active na hahah.. I so very disappoint!!!!

      Reply
  • September 3, 2014 at 1:47 pm
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    Ang binayaran kopo ay for the month of Sepember. Pls. check my acct#10585019. Thank you.

    Reply
  • September 3, 2014 at 1:44 pm
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    Please be reminded that I have already paid my prepaid load last August 2014 amounting Php400. Please check my acct#10585019.

    Reply
  • September 3, 2014 at 4:44 am
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    bakit sa kunting ulan lang nawawalan ng CIGNAL?

    Reply
  • September 1, 2014 at 5:12 am
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    paano po ba masolve E2 error.. “Please Remove and reinsert your viewing card..” old model po na box..

    Reply
  • August 27, 2014 at 11:18 am
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    Nawala po ung channel namin sa Cable Nag-lock po lahat ng international channel.. Anu po gagawin namn or remind nyu nalang po ako sa e-mail ko ung process……..

    Reply
  • August 20, 2014 at 6:34 am
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    nakabayad na po kami pakiayos naman para bumalik ang nawalang channel.marane jimenez po account number ko po 9007938942

    Reply
  • August 17, 2014 at 1:12 pm
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    Remind kong po, pakicheck nalang ang acct ko binayaran kona po ang month of Sept. in advance para di ako maputolan.My acct# 10585019. Thank you

    Reply
  • August 12, 2014 at 12:19 pm
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    PKI activate n pls ng cignal namin..bayad n in 3days na…accnt#6494773

    Reply
    • August 15, 2014 at 4:17 am
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      paki activate nman ng cignal cable nmin sayang nman un binayad nmin kung d nman nagagamit as soon as posible maayos na especiaclly un hd chanel … thanks

      Reply
  • August 11, 2014 at 11:32 pm
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    Gud am! please check our billing kc wla n kming cignal since bagyong glenda natumba ang anthena nmin. Thank you.

    Reply
  • August 10, 2014 at 11:30 am
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    Ask ko lang po simula ng kinabit sa amin Cignal tv last April 2014, wala dumadating bill, after 2 months nawala na signal, after bagyong glenda nilipad na antenna ko pero me nagtetext sakin P1,499.00 na bill ko, ipaputol ko na lang to lumalaki bill ko pero hindi ko naman napapakinabangan to. Dapat me dumadating na bill sa address ko pero bakit wala puro text lang pano ko paniniwalaan yan. dapat may bill na darating monthly.

    Reply
  • August 8, 2014 at 4:37 am
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    nagsisi akong nag subscribe sa cignal tv, inabot na ng 3 weeks ang request ko for tech visit pero puro lang sila report at walang action… 2 mos pa lang subscription ko, napagod na ako sa katatawag sa customer service nila, ilang beses na akong sinabihang maghintay ng 7 days, 24 hours, 48 hours hanggang inabot na ng 3 weeks…kaya susulat na lang ako sa NTC para matigil na ang poor customer service ng cignal..mabilis lang sila pag new subscription pero hindi naman nila inaayos ang problema…

    Reply
  • August 6, 2014 at 7:39 am
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    Good day one week na po kame na installan ng cignal pero deactivate pa rin po…nakalagay contact care cignal to activate account (6).. maki naman po sana…

    Reply
  • August 4, 2014 at 2:08 pm
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    good evening cignal care.. kindly check our cignal. it was lost before typhoon glenda. hoping for ur response. or else putulin n lng po. thanks a lot

    Reply
  • August 3, 2014 at 4:55 am
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    Kindly check our cignal cable. It was lost since typhoon Glenda. Located at Bo. Tuklas Cupang Muntinlupa City.

    Reply
  • August 3, 2014 at 2:30 am
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    good day!!kindly check my cignal..it was lost after storm glenda..hoping for ur immdiate response..
    thank you very much.

    Reply
  • August 2, 2014 at 4:23 am
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    sir pa sceddule po kami ng lone survivor bukas po ng umaga 10am to 12pm sa account name po ni marvin sanchez. tnx

    Reply
  • August 1, 2014 at 9:37 am
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    bakit po simula nung nagpakabit kami ng cignal wala pong dumadating sa amin na bill?

    Reply
  • August 1, 2014 at 12:28 am
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    Pls. pki ayos yong service niyo kasi 3-4 days ng off on ….nkakainis manood nd TV putol-putol.I need your quick action!!!tnx

    Reply
  • July 31, 2014 at 1:46 pm
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    Gud eve po,nais lang po sana naming ipabatid na nais na naming ipaputol ang aming cignal connection dahil almost 3 weeks na po naming hindi magamit o mapanooran ang t.v namin simula ng bagyong glenda..tumatawag kami sa mga hotline ng cignal pero wla paring response…

    Reply
  • July 31, 2014 at 8:02 am
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    Nagpainstall kami ng cignal cable upto now deactivated pa rin po siya

    Reply
    • August 2, 2014 at 11:32 am
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      bkit po hindi mkontak ang office nyo kc mag-follow up aq sa sked for check and fix our system cause there’s no connection our cignal since july 21,2014 until now,i call your office last july 25 for info my concern,sabi punta daw ang technian pra ayusin pero wla naman pumunta until this week.kelan ba nyo pupuntahan pra ayusin may bill na aq this month pero dko nagamit.

      Reply
  • July 29, 2014 at 4:22 am
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    ask ko lng bakit ako my babayaran na 509 dko naman nagamit yun nakalagay na lng sa bill ko sa first bill ko pa kaya every 15 of the month palagi ako nawawalan ng chanel pls naman pakiwala ng 509 na linagay nyo sa bill ko im sure nagkamali kayo dapat my customer good service kayu nagbabayad naman ako ng tama at in time dpa ako makatawag sa inyo kc ang toll free nyo d makontak pls sana mawala na yun 509 sa bill ko.

    Reply
  • July 29, 2014 at 1:01 am
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    Bakit pinapagawa kong cignal ko bakit kailangan pa ko magbayad ng 300 pesos para sa charge eh nawalan ko ng cignall 22tapos mag 1month sa27 eh cover pa nman ng warranty ang cignal ko.dapat wala ng charge un grabe ka kurakot nman tapos hangang ngayon wala parin at na txt ko ung nag install may bayad pa bago kabit.para saan nman yon

    Reply
  • July 28, 2014 at 1:26 pm
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    bkt ngbabayad kmi nang bill dis june,, ayaw tanggapin,, merun pa raw kmi 1month deposit,, ska bkt wla pa kmi bill dis july,

    Reply
    • August 26, 2014 at 6:57 am
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      nag kausap kami ng agent today Aug 26, 2014 @ 2:55 pm nag comment sya na ma accomplish daw yong relocation ko this coming thursday, ito na huli kung pasensya, pag friday wala pa yong satellite disc ko, i cancel ko nalng tong account ko sa cignal, apply na lang ako ng skycable, inotel na ata yong contractor nyo. dalawang linngo nakung naghantay.

      Reply
  • July 28, 2014 at 3:58 am
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    gud pm po bali nag aply po ako sa robensons appliances dito sa cainta rizal tabi nga sta lucia.. bali nakabitan kami june 06, 2014… ok na po signal namin pagdating july 12 ng hapon nawala na po signal namin wla siyang channelat dumating bagyo at hangan ngyn wla pa kmi chanel.. at ngyn lang dumating bills namin mali account name ko dapat anna liza apagahndi po analiza abaga tama po yun address bigyan pansin sulat kung hndi na lang papaputol ko na lng eto saying naman araw na babayarab na hani namin naggamit… tapus dumating bill ko hndi konaman naggamit date na eto july 11,2014- aug 10,2014… umaasa sa po ako…

    Reply
  • July 27, 2014 at 11:30 am
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    Gud evening po, bakit up to now wala pa kming cignal, di nmn kmi makatawag sa inyo, pwede po bang tanggalin na lang ang cignal nmin, di nmn din po napapakinabangan pag umulan.tnx po.Asahan ko po na sana namn mag response po kyo.

    Reply
  • July 27, 2014 at 6:15 am
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    wala pa rin po kami cignal . nwala po simula nung bumagyo glenda july,16 po . paki punta han na lng po kami eto po account number nmin 9010011781

    Reply
  • July 26, 2014 at 11:44 am
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    ask ko lng po bakit tuwing umuulan nawawalan ng signal ganun ba tlaga un pagumuulan d magagamit .. at bakit rin wlang cignal ang HD chanel ko sna maayos nman agad …thanks

    Reply
  • July 26, 2014 at 9:21 am
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    Gud pm. Follow up lang po ako sa subscription ko. Nainstall na mga units pro til now wla pa po kming connection pls. Im waiting for your call cignal.

    Reply
  • July 26, 2014 at 2:54 am
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    Kindly re-connect my cignal subscription. hanggang ngayon wala pa rin ang connection namin. i paid the amount of P1140.00 last july 22,2014. two months po yan. pls lng po.

    Reply
  • July 24, 2014 at 11:13 am
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    Gud pm po papacut off ko na po ung cignal namin kasi ung may ari ng bahay nasa abroad na nakatira sasarado na bahay wala nang mag babayad eh tumatawag kmi sainyo hirap komontak paki cut na poh wala na po kaming pambayad salamat po

    Reply
  • July 24, 2014 at 5:54 am
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    tumawag ako ea line u ang sabi open ko tong ebsite u at mag comment ako kung anong status ng cignal ko eto hanngang ngayon hindi namin mapanoiran ng maayos ang tv namin dahil nga laging nag kukurap o nawawalan ng cignal hanggang sa maasar k

    Reply
  • July 23, 2014 at 8:02 am
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    ask lng po bkit hanggang ngayon wala parin pong signal yung cable nmin simula pa po ng dumaan ung bagyong glenda… paki ayos nmn po…. almost 2weeks n po….

    Reply
  • July 23, 2014 at 7:36 am
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    Wala kaming cignal hanggang ngayon dito sa cavite…

    Reply
  • July 22, 2014 at 7:50 am
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    sir/madam
    we nid your technician help to fix our cignal here @ bulacan muzon area we need urgent reply tnx.

    Reply
    • July 23, 2014 at 5:04 am
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      1week napo kaming walang connection plsss…. naman po pakiayos naman po ninyo di po namin magamit ang tv.dito po kami sa san roque macabebe pampanga.

      Reply
  • July 21, 2014 at 8:11 am
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    Cignal Technical commitment
    Good Day!

    Ilan beses na po ako tumawag sa call center nio at may complaint number na ako pero ang sinasabi ay pupuntahan ng technicial ang lugar namin as of now wala almost 6 days simula nun nag bagyong glenda paki ayos naman ang cignal namin di na kami nakakapanood ng T.V.
    Aasahan ko po ang inyong maganda serbisyon.
    Maraming salamat po!

    Reply
  • July 21, 2014 at 3:34 am
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    sir/madam:
    paayos naman ng kinabit nyo na cignal sa amin eh hangang ngayon di parin nanakabit at naayos ang cignal namin mula ng bumagyo pls. lang po eh wala pang dalawang lingo ng ikabit madali kayong maningil po pero ang service nyo di maganda, pag ganun pa back job nalang iyong cignal nyo.

    Reply
  • July 21, 2014 at 2:28 am
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    pls check naman my cable wala na totaly na receptio n ang cugnal nang matapoas ang bagyong glenda pa wala wala ang reception ng cignal ko sa umaga ok pag dating ng tanghali hanggang gabi hindi mo n mapanoodan ng maayos pati ibang channel wala rin as of today totaly wala n at paki check din yung billing ko baka pibutulan ako kasi late n ko nag payment PAKI ASIKASONAMAN ITO

    Reply
  • July 20, 2014 at 4:47 am
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    we would like to ask for an assistance if u could make our cignal connection work it has been out of service after the thypoon glenda, we appreciate much if this will be given speedy action, thank u and more power, by the way our address is pldt subd. amaya 2, tanza, cavite

    Reply
  • July 20, 2014 at 1:51 am
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    pakiayos nman po ung cignal nmin kc hanggang ngaun ala pa kming cgnal magmula nong bagyo pa……..

    Reply
  • July 19, 2014 at 10:03 am
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    My satellite dish fall on top of the roof . so I need for you guys to come and fix it , cause I dont have a reception since the typhoone .

    Reply
  • July 12, 2014 at 3:46 am
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    bakit pinutol nyo subscription ko? ang due date ko ay july 05, 2014, pero based on your receipt which I downloaded you have a grace period of 15 days. Hindi ako nakakatanggap ng bill since February pa, at wala din txt message akong narecieved this july kaya di ko alam kung magkano ang bill ko, kc last march at april iba ung halaga ng bill ko. Sabi sa customer service pasensya daw sa Abala,, pero pagbabayarin nyo ako ng reconnection fee?!!! Ang iba may grace period talaga kasi they are considering na may trabaho ung mga clients nila..MERON NAMAN TALAGANG NAKALAGAY SA PAGE 2 NG RESIBO NYO NA MAY GRACE PERIOD OF 15 DAYS PERO DI NYO SINUSUNOD!!!

    Reply
  • July 4, 2014 at 12:27 pm
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    bakit po ganon ang sabi ng agent nyo na 580 lang ang plan ko ng dumating ang bill ko 715 po ang nakalagay ngayon po hindi ako nakapag bayad ng
    nxt month tapos po ang sabi nila isa isang mawawaladaw ang chanel e bigla hong wala ng lahat ang chanel pati yong mga regular chanel wala na rin nakalagay sa tv ko na pa acctivate ko ang account 6 paki activate po ang account 6 kung mag babayad po ba ako bkas malalag yan agad ako ng cable ang agent ko po ay si val

    Reply
  • June 27, 2014 at 3:46 am
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    4days ng nalagay ang cgnal nmn, pero hanggang ngaun di parin activate ang cgnal. nakakaasar! d mabuti serbisyo nyo.

    Reply
  • June 24, 2014 at 4:31 pm
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    nag pakabit ako ng cigna kc ayun sa mga ahente nyu kung anu lng yun inaply nmin yung lng ang babayaran nmin bkit lumagpas kau sa sinabi nyung amount ng inapyan nmin tapos…hindi ko xa gimagamit for 2months na ang taas p rin ng billk ko hindi maganda serbisyo nyooo…sa totoo lng pauli ulit nmn yun paalabas nyu,,, kung pwde lng nmn sana i cut nyu na at hindi ko babayaran yung hindi ko ginamit…

    Reply
  • June 22, 2014 at 10:31 pm
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    Reporting smart card error messages on the TV screen Acct # 9008778205

    Reply
  • June 7, 2014 at 8:57 am
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    ang cignal tv namin ay 4 days ng walang connection in report na namin sa costumer service hanggang ngayon wala pa rin, kung hnd rin lang maayos baka pwd nyo nang i terminate ang serbisyo nyo sa ain

    salmat po

    Reply
  • May 28, 2014 at 3:17 am
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    My subscription went off since yesterday morning, i re booted the unit, when it went on it says connecting, but up to now, theres no signal received.. Can you please take actions regarding this,?!
    I am one of your prompt paying clients, expecting prompt attention from your company.

    Thanks

    Reply
  • May 25, 2014 at 10:52 am
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    I was contemplating on shifting from Sky Cable to Cignal. I do not know the number to call here in Binan, Laguna. Moreover, I read in the thread some complaints. Have these been addressed? What is the customer satisfaction level now on Cignal cable service.

    Reply
  • May 23, 2014 at 11:15 am
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    ang cignal tv namin ay walang connection 3 days na, paki check naman. thanks.

    Reply
  • March 13, 2014 at 1:38 am
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    good day! my in laws had subscribed your cable po and lumagpas na p sa 48 hours na given time i txted the person na nakausap ko para sa pag papa install kami ang pinagchcheck ng digi box…ang nagpakabit po ay mga senior na so sana man lang with the concernn ng costumer maayos ang service niyo yung cable service wala na nga eh pati ba naman sa costumer services di din maasahan i need an immediate respond with our concern thank you

    Reply
  • February 21, 2014 at 11:00 am
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    sir/madam;
    ang cignal tv namin ay may problema, ewan ko lang kung pinutol ba ito or wala kasi may mga salida naman for example sa fox tv, local channels, sports tv, Nat Geo wild channel and etc. others are block. I recieved some txt that my billing is on transit but sad to say that since last i apply this cable i only received about 5 billings. Since october i didnt received any billings until this day. I hope that the billing/collection department should closely monitoring the billing of all costumers if it was send. Please send asap my billing to ERNEST CARMEL Q. JURADO, SR, add: Malolos, Barili, Cebu, Philippines…thanks

    Reply
  • February 20, 2014 at 5:11 am
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    gud p.m po! ask ko lng po bkt ganito ang service nyo pang 3days n po kmi naistolan ng 2 boxes pero bkt d pa din po inaactivate… png fill up pa ko ulit ng bagong application form… ilang days b tlga para maactivate/ sabi 1 day lng maaactivate pero la pa din. ganyan b tlga ang cignal pgkatapos mo mgbayad d kna iintindhin…

    Reply
  • November 14, 2013 at 7:03 am
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    just to inquire my current soa bill

    Reply
  • September 19, 2013 at 5:27 am
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    mam/sir,bka po pwede mahingi ung control nunmber ni Mrs.Carolina D.ambalgan pra po mabayaran po nmin ung bill nmin this month wala po kasi pinapadala n hard copy n bill thanx.

    Reply
  • September 12, 2013 at 7:30 am
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    May pay per view po ba Kayo this Sunday may weather. Boxing

    Reply
  • July 31, 2013 at 11:38 am
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    sir ask ko lang po magdadalawang buwan napo ako d nakakabayad sa cignalkasi po hinihingian po ako ng bagong account d po ako makapagbigay kasi po wala ako sariling email add baka po matulungan nyo ako sa pamamagitan ng email ni emma arozal.maraming salamat po

    Reply
  • July 9, 2013 at 1:05 pm
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    i’m a subscriber at plan 1290hd channels this morning while i’m watching fox sports and star sports the image suddenly disappeared and shifted ti aksyon tv despite all efforts i failed to retrieve my previous channels and found out later all my other favorite channels were erased and left with ordinary commercialized tv channels what’s the problem on this pls help

    Reply
  • July 9, 2013 at 1:19 am
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    pls email my billing statement since cignal installed.is my 2mos.free load still activated?tnx,have a nice day & more power to CIGNAL DIGITAL.

    Reply
  • May 26, 2013 at 12:14 am
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    maam,gdmrning po isa po aqng cignal cable installer bk8 po may mga pagkakataong nangyayari sa ibang decoder na although na loadan tapos di na pumapasok ang load kahit ipa retrak,tsaka po bk8 ung installer walang fix salary rate na tinatanggap gayung company naman yang cignal bk8 commision basis lang po at walang benefits,tsaka bk8 madaling masira ang decoder ng cignal compare to any other satellite na umaabot hanggang 5 to 10 years ang durability.

    Reply
  • March 31, 2013 at 7:08 am
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    I want to subscribe cignal tv my location is gen trias cavite.

    Reply
  • February 17, 2013 at 8:14 am
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    Hi I just received my bill and am very disappointed because I had made my payment last Feb 02,2013 for my last bills and just paid the recent bill. Could you please send your bills on time so that it will not cause any problem.

    Reply
  • December 30, 2012 at 2:06 am
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    2 months na walang dumarating na bill namin. kaya nawala na rin connection sa cable. di namin alam babayaran namin.

    Reply
  • December 16, 2012 at 11:34 am
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    good pm!
    pinaloadan na namin yng cignal kso lang 3 days na naming di nagagamit hindi nakakasagap ng cignal. ginaya ko yung ginawa nung symbian na nagloload at nagaayos, inadjust ko na yung disk pero walang nangyari kahit 1 percent ng signal wala.

    Reply
    • May 26, 2013 at 12:22 am
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      sir,kailangan po ng cignal technician ang decoder para ma e set ung frequency ng decoder ninyo.

      Reply
  • November 23, 2012 at 2:40 am
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    Good day.
    May problemaako sa cignal software upgrade. Pagkatapos ng “assumed update” nawala na naman ngayon at back to 0 na naman but ang problem ngayon signal lock ang naklagay kaya hindi ako maka proceed sa update. Pls give me some assistance, this is the 4th day na ganito ang cignal cable.

    Reply
  • November 18, 2012 at 8:46 pm
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    sir/mam
    we cannot open our cignal because, there is a problem in upgrading, lumalabas kc na mag upgrade daw tapos hindi na namin magamit ang cignal, ano pong gagawin nito at hindi po kami marunong mag mag upgrade nito. kailangan po ba ito ng tecnician parang bumalik po ito sa normal? Salamat po sana po may reply po kayo dito

    Reply
  • November 18, 2012 at 6:45 am
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    Good fay i would like to inquire.how to apply to your company?thanks

    Reply
    • September 20, 2014 at 9:45 am
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      pakiayos ang ang aming sattelite dish since typhoon glenda pa kami walang sagap na narerecieve maliban sa loc channel lang, nagreport na kami sa office dito sa balanga bataaan, nag email na rin kami, tumawag na kami sa hot line nyo pero wala parin action na dumadating, nakatanggap kami ng bill na 3 mos na kung iisipin nyo ay 1 mo lang dahil july pa pagkayari ng glenda kami walang cignal kaya kung pwede magkaroon kami ng rebAate at pakiaayos na rin ang connection namin salamat, !ose vic ente gozon acc, no 9005790263 – wawa pilar bataan.

      Reply

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