Cignal Digital TV is a satellite television service provider in the Philippines that is owned and operated by Media Scape. The company was the first to offer digital television broadcast which allow viewers to enjoy the digital quality ouput of the HD televisions in regular local broadcasts. It also can accommodate interactive services provided on their satellite. Cignal subscribers are provided a satellite dish antenna, a remote control, and the Integrated Receiver-Decoder, which is directly connected to a Television. The company offers both post paid and prepaid subscription services.
For inquiries, technical support requests, complaints or any other customer needs, Cignal TV established a customer service department to manage customer relations. For customers in Metro Manila, the hotline no. is CIGNAL- 1 (02) 2446251. The hotline is not free. And Cignal hotline service is available daily but only from 6:00am to 12:00mn. Subscribers living in the provinces may contact the Cignal customer service by calling the toll free hotline 1-800-10-2446251. A customer may also opt to email firstname.lastname@example.org or send an SMS text message to the following mobile no. 391.800.8000.
The Cignal TV customer service has received both positive and negative feedbacks from customers. Some complain of the slow and inefficient service response of agents. Others claim that the hotline customer service is indeed very effective. Being a subsidiary of PLDT, Cignal TV is very much familiar with the importance of management customer relationships which had been reflected by its multichannel ways of contacting them via call, email or SMS. As part of its commitment to continuously improve its services, the company allows customers to send feedbacks and other suggestions through their official website. Customers are encouraged to give their insights and criticisms against any component of their services so that they can act or improve on it.