Convergys Philippines

This entry was posted by Tuesday, 24 June, 2014

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 employees, Convergys Philippines balances the demands of augmenting income, enhancing customer experience, and optimizing overall cost by the finest combination of personnel, technology, and intelligent resources. Proof to its being the leader in the customer service industry is the fact that Convergys Philippines serves more than half of the top 50 biggest Fortune 500 companies in the world.

Diversity is the core value of Convergys in the development of its services. Convergys Philippines appreciates individual differences, promotes shared respect and liberal communication and recognizes the capacity of every individual across the globe to deliver quality service and receive equal growth opportunities. Diversity is also the driving force behind the company’s continuing global expansion with the greater global integration of companies and markets.

The principal services provided by the Convergys Philippines produce optimistic interactions that reinforce brands of its clients and strengthen customer loyalty. Convergys Philippines facilitates its services under the philosophy that all types of business is built upon customer and employee relationships, which in turn is the principal agent that drive success, as it improves productivity, boosts prosperity and create competitive advantage.

Among its top products included its Contact Center Software Products, which provide its clients different alternatives for a personalized and customized customer service delivery and the Intelligent Automation Products improves customer satisfaction unswervingly and cost-effectively. Finally, the Media Exchange with HomeZone combines modern technologies to stimulate revenue growth and opportunities.

Convergys Philippines Customer Solutions are designed to improve company relationships with clients. It provides Multichannel Interaction Solutions to ensure service delivery at the convenience of customers and to optimize interactions It also provides consultancy for enhancing cross-channel interactions. It also specializes in Business-to-Business Sales Solutions for forging alliances, partnership and affiliations between companies. Finally, its Collections Management Solutions help minimize account receivables that ties up a company cash flow utility.

Convergys Philippines call centers & recruitment hubs are located in:

For Career opportunities, please visit Convergys Philippines Job Openings.

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Comments:

huchay says: may pirmahan na ba ng kontrata sa DTV CMW?

Go to Canada if you want to work for GM ehh, They just told their American employees yesterday that they
loss their jobs but have been staffing since January in Canada. The Candaiens aare alreadytaking calls in
Chatham, Ontario Canada

best in the world!!!!!

i didnt pass.. im buying for technical support.. i failed in the final interview.. i dont know why i didnt pass… i
did my best T_T

my interviewer in makati ms. Labrador, well.. she told me they dont hire TSR at that time, i thought call center
are fast phase business and countuously hiring agents… they have advertisement everywhere in ayala..

kinda okay..provided me a job but yes,they VALUE their clients more than the employees..

i dont know where I made a mistake,I passed 2 interviews, have come up to the point of call simulation stage
and I really thought I was doing it right on the part of “effective,less effective,somewhat effective’test”. Sana
you give more space to applican

well..i just hope some of you won’t be discouraged like me, i did my very best but it seems they’re not
contented..good luck guys..
f
you’ll be stucked as an agent here, internal job posting procedure in terrible. would be easier to be hired if
your an outsider.

uhmm… they base your communication skills by being able to accurately say a tongue twister. after passing
the tongue twister, i was treated like im the king of the english language. hehehehe.

Communication skills are not base on saying a perfect tongue twister alone. kung yun ang basehan ng HR, well
id cla marunong. pano mo masasabi na di qualified yun applicant porke bumagsak lang sa tongue twister.

I applied sa makati office nila. nakarating ako sa final interview, tapos yung interviewer ask me kung saan ako
nakatira, nang malaman nya I’m from Quezon City, the next thing I know bagsak ako sa final interview!

i had worked in this company for 10 mos or so….and true to what others say…theyre just concerned about
their clients.

Convergys is a leading company that will prevail, awsome company to work for!

Great company, they care about the people. Onstar is the best project, I love it.

I also had an application stint in their Makati branch as a TSR. There were about 40 applicants during that day
and I was lucky to have passed the initial interview (I think nobody failed). And then a 2nd intrview came at
around 10:30am. After the

2nd interview, we were asked to go back at 4 pm for the computer simulation test. 4 pm came and we were
guide into the work floor for the computer simulation. However, just before we get started,

letters were distributed among the applicants and to our surprise it was the result of the 2nd interview. And
after reading thge letter, about 60% incl. myself were advised that we did not make the 2nd interview

i think cvg is a great company. the only thing that makes it bad is because of the client’s demands. and yes,
they value the clients more than it’s employees… one good example is the planned off the phone protest of the
agents in CVG Alabang. m

mahirap dw makapasok,,,ewan ko lng,,parang ayw ko n i try

cvg was a very good call center as it is one of the most popular call centers here in the phils…but hey..when
my husband became one of its agent in alabang he only lasts for 10 months…not only because of the pressure
coming from the c

CVG talaga s totoo lang they don’t reallycare to their employees welfare eh ikaw b naman no may employee
appreciation week nga pero ang pinapamigay naman ng libre eh kung hindi snow cone eh ice cream no anong
sense nun parang gusto pa ata nilang mamaga an

ang mga tonsils ng mga agents nila eh sana free time to rest na lang binigay nila baka natuwa pa mga agents
haaay ano ba naman kasing mga pakulo yan o mas maganda sana since appreciation week sana wala n lang
pasok ng 1 week :-)

galing nung trainer na si joel pero naman sobrang tanda na niya.Di tuloy makarelate mga trainees nya sa mga
jokes nya!

package for csr(inbound) cvg 1(ayala makati) P14,750 baic, P2500 allowance(non tax), 20% night deff..
benefits upon hiring… im on training on april 19,2007… financial account (credit cards) comments??

BOND!!!Weeeewwwww!!! Demanding…you’ll signed and agreed upon a BOND w/c not making any sense!!! i
DONT get it!

Hi to all applicants! I just wanna share my experience with Convergys. I’ve been with Convergys
Commonwealth for 8months. I resigned because they cannot give the regular pay on time, i was Suppose to
be regularized

CVG Commonwealth! they keep on terminating tenured and regular agents and hire new ones!

At CVG training is very GOOD! At CVG Pay is very POOR! Still want to be with CVG

I just wanna share my experience with CVg, I submitted all my requirements upon hiring, after 3 months they
sent me a letter stating that I don’t have any recodrs with HR…

im from etel right now, would you recommend to transfer to CVG?

then how in the hell this company still exists? someone’s gonna find it! i’l volunteer! HERE I COME, WATCH ME!
-ngobs of davao

ang hirap mag apply sa convergys. para kang nag aaply ng presidente ng pilipinas!

Pare, bago ka mag apply sa convergys, mag training ka muna sa North Asia Call Center Academy. the best
pare ang training!

hanapin mo si ahmed. ang galing niya! – batch9

Fairly Convergys is good company and I had worked there for almost six months in 2005. Its just mis-
judgement of management thats give others to resign. There are lot of call centers here in the Philippines
unfortunately one has to find that “perfect

been there for almost a year, masaya ung team.. okei n sna

Dios mio convergys commonwealth! lahat requirements naipasa ko before ak o magtraining.. nakapag resign
na lang ako at lahat, nakuha ko na din backpay ko.

hindi hamak na mas maganda ang sykes, ive been with cvg and not good workin there!!! common people u
know that sykes offer the best!!!! i am successfull!! i am well known and respected, i am thriving, advancing
and surpassing!! I AM Sykes

its good that you’ve been good after all of the skills that you’ve learned from convergys.

sykes is better, i agree.dami kasi jologs

bawal yabang pag di marunong sa subject and verb agreement. anyway…just thrive hehe

convergys and pinakakontrobersyal na call center! apply na kung inggit ka! =)

dont even compare yourself from convergys sykes, yikes!

i think its not with the school kung jologs ka.nasa environment yun

ANO YUNG SYKES?SAN YUN?

convergys or sykes? iv been there..pareho namang maganda ang company,the question is how about u as an
employee??both are very competitive..para walang away go sykes!! go convergys!!

dont you ever compare yerself convergys people to sykes!

SYKES- REAL PEOPLE..REAL SOLUTIONS.. CONVERGYS-OUTTHINKING..OUTDOING PAREHO LANG NAMANG
MAGANDA E!!

GRABE DAMING GWAPO SA CONVERGYS CEBU. —AYEL

High performance outsourcing for the global enterprise. I am proud to be peoplesuppport..toink!

nag apply ako dito.. pasado ako sa lahat ng exams.. nakarating ako sa final interview.. kaso schedule ko for
interview 1:30pm. straight from work, wala pang tulog at wala pang kain, dumiretso kagad ako sa ortigas.
bawal daw kasi ang late. akalain mo ba na

mang pinapunta ako sa 25th flr at dun daw ang interview ko. and gagong guard tinatanong ko kung nandun
yung mag iinterview sa akin, sabi lumabas lang dw. 48 years akong nag hintay, nakatulog na ako sa upuan,
nahihilo na ako sa gutom at sa antok. tsaka lang sinabi sa akin ng guard na yun na sa 24th flr ang interview at
kanina pa ako inaantay ng interviewer!!! imagine na interview ako ng 3:30pm!!!

hay, uhaw sa popularity. marami ding palipat-lipat na sa ibat ibang colcenter,but nid not to brag about it.if ur
contented w/ Sykes ryt now..good for u

pero wag mong isipin na ikaw lang ang taong pinagpala. others stay with their company for years already kasi
masaya sila dun, kaya kung masaya ka sa sykes

I love CVG! I can’t believe people are trying to put down the Company… yah, salary is quite lower than the
other call centers, but CVG’s accomplishments are proof that we are not just “another call center”… I love the
people, they make the job easy! N

convergys is one of the best company here in the phil. always remember guys that all companies has its own
lapses… there’s no such thing as “perfect company” but i can tell t0 y0u guys that cvg is cl0ser t0 perfecti0n.
m0st especially the environment. i

yeah, it’s true..mahirap nga makapasok sa CVG and that makes us proud because we’re one of the 5 out of a
hundred applicants hired per day….and after that there’s a rigid training that you have to got through just to
be an agent which prepares you to be

competent enough to do your stuff great…the standards that CVG sets is right because nowadays….you know
naman na at least 3rd year college na ang hina-hire diba?so for those people na insecure kasi di sila
makapasok sa CVG, better luck next time…..i

i’m telling you, once u’r in…you really will be proud you’re one of us…one of the professional employees of
CVG..

korak!!!!!!and not just because you failed to be one of us, ccraan nyo na CVG….kung HR problema…don’t
generalize it..hindi lahat ng taga-CVG ogag…baka kayo

sykes, better look at your own forum. haters not allowed here!

dun ka dapat sa sykes forum magpunta para may ka-amigo ka

KAHIT ANONG GAWIN NYO! Convergys pa rin ang pinakasikat na call center.. and we are proud to be here!

grabe naman ang forum dito.. wla naman perfect eh.. aw! I am Sykes! hehehehe!

mg kano ba sweldo dito?

ano bang pnka tech na account ng convergys? AT&T consumer dsl lang? compare nyo naman un AT&T namin
sa inyo. my microsoft,adobe,emerson ba kayo? I am Sykes

not 1 person in this thread can say that they’r wd the perfect employer. at the end of the day, it all boils down
sa kung san ka masaya. Convergys?Sykes? PS? Pare pareho lang yan. U dont have to be popular tobe
considered the best, you just gotta hire per

formers. HR? lahat ng companies i’ve been with had qualms about the way they run things. for agents, just
got to be flexible and do you’re part.

sykes sa bunedia makati-burgundy corp tower,robinson summit,mandaluyong- one san miguel ave, quezon
city-quezon ave,gilmore kpointe,cebu.

wow! sykes na sykes!

CVG is a great company.. it just so happen that the phil management is incapable of proving its worthiness as
a great company.

look at CVG-CMW they have promoted TL to OM’s who’s not even worthy of their agents’ respect.

go convergys…

CONVERGYS DTV ALABANG IS THE BEST. WE SEE SUPPORT FROM OUR TLs, OUR OMs, AND ALL THE WAY TO
OUR SOM. WE EVEN SEE SOME OMs TAKE IN CALLS FOR OUR NEW AGENTS TO HELP THEM WITH THEIR
CALL HANDLING. DTV ALABANG IS OUR HOME, OUR FAMILY. WE STILL HAVE A LOT OF O

DTV ALABANG IS FAMILY TO ME. EVENTHOUGH I WILL BE MOVING TO A NEW COMPANY, I WILL ALWAYS
CHERISH MY MEMORIES WITH DTV ALABANG. MORE POWER GUYS.

I love convergys alabang.. the crowd, the Tl’s are very supportive. I see myself working in this company for
years to come.

uhm.. convergys COMMONWEALTH to e..

convergys is the best except for its hr deparment, SLC, and few OM’s and TL’s

oi mas maganda naman ang DTV CMW sa DTV Alabang.

i wonder why DTV CMW is pitting itself to DTV ALABANG. no contest man, we both work in the same program.
chill out… =)

DTV should be giving cash incentives rather giving out spill proof mugs, ballpens, post it, bags and
CONVERGYS MGNT should think about increasing thier salary and offers for new hires sayang ang mga
magagling na may potential

i wonder if this thread is being visited by anyone of cvg mgt… i wonder if these comments will catch their very
precious attention?

what can i say they must read it before it reaches the news stand and i mean the whole country can read
what’s being said here

the rating i gave is fitting for the all-star TL of CVG-CMW, John Enriquez a.k.a. “PAPANG DA LOVABLE”.
pinakita nya ang tunay na tikas ng CVG-CMW agent kaya ngayon TL na siya: magaling, matalino at sadyang
mahusay!!! Mabuhay ka PAPANG!!!

The best talaga ang RESOLUTIONS TEAM ng CVG CMW… especially GEOFF GABE and co. they are really
efficient and they made our lives easy….. KUDOS PEOPLE cheers!!! may your tribe increase!!!!

mid year bonus naman dyan at idagdag nyo na din ang 14th month pay

GO CYBER TEAM OF CVG CMW KUDOS TO TL ICO AND TL DONN AND OM CESAR AND OM JENGGAY

Magkano ba ang starting salary sa Convergys? Ano ba ang mga allowances? Magkano ang medical insurance
coverage? Meron bang signing bonus dyan? — Sabihin mo na mukhang pera ako — sa totoo lang ang hirap ng
tatlo ang anak.

regular na ako simula feb, pero hanggang ngyn sweldong probation p din ako, anong klaseng hr yan?!
hopefully this 30th daw mababawi.. nung chineck ule namn sa hr, sa 15th naman daw next month! cvg
commonwealth WTF!? i envy cvg alabang parang mas may unity

convergys …top call center my ass. directv – im going to comcast or dish.

i referred 2 friends sa CVG, both of them passed the exam & interviews, pero ala sa kanila sumipot sa job
offer.

ayun both of them are now working at a different call canter which offered them a higher basic salary & more
perks

sa CVG CMW pag nagreklamo ka sa OM bout ur TL, instead of conducting an investigation eh idi-dissolve na
lang ang team. Plain & simple

takot sila na baka pag nag-investigate sila sa TL eh mag backfire sa kanila. Takot sila na magkalabasan ng
baho at kumanta ang TL concerned at ibulalas ang baho nung OM

saan call center ka ba naman nakakita na ang TL eh everyday naka-barge sa calls ng isang agent para alang
ibang maka-monitor nung col maski d sa team nya included ang agent. Kasi si TL eh bf si agent

tapos buong floor eh aware sa milagro na ito pero ni isang OM eh ala man lang sumita kay TL at kay agent,
kasi si agent at TL eh parehong pioneers sa CVG CMW, takot lang ng mga OM

Meron din kmi nyan sa ALA.Un isang cyber TL my babae sa team nya at my sarili silang breaks and lunch
scheds.O db?! Late lgi c bbae coming back from breaks and lunch pro ok lng sknya. Wla nman kming
mgwa.Palibhasa agent lng kmi.Grbe ha! Umayos kyong 2!

Ay kilala ko yan! hahaha!

Sa ALA puro dn GC.Cash nman no.Non isang araw nga nagaward ng cyber team 1st place sa credits for May e
GC dn ang binigay.At eto pa malupit, tinanong kng cno TL non team and mgt congratulated him too, e nde
nman xa ang TL ng team non May.

Mgt cant even take note of their own roster changes. Mgt nman pls give the credit to the people who deserve
it.

hay naku wala na ata pag asang mag bago ang account ng dtv sa lahat ng sites lalo nagong july na bago na
ang shift pati incentive benefits wala ng pag asa

My friend was accepted with Convergys – Alabang. He backed out due VERY RUDE HR Personnel.

giving out your identity will mean that your risking losing your job at convergys we have voiced out all of our
concerns to our tl’s nad OM’s and everything is final they care about thier clients rather their agents

well, i really feel soory to those who are now out og cvg , as far as i know cvg rock!!!! sa masuya lang mga
gwapa jud taga call centre site 34… :)),

to those who doesn’t favor negative comments here, please no one is limiting you to write good comments as
well to balance the scene

but you do not have any right to say sorry to those who are no longer with cvg, because for all you know they
are doing far better now that they were still w/ cvg

siguro bago ka lang, kasi kung matagal ka na di ka na magtatanong.. makikibasa at makiki oo ka lang..
because you will know and you will fee that almost everything written in here is true

pag di nasatisfy ang customer at piling ng customer ay mali ka, 1 ka sa csat.. pwede mo bang isagot yan sa
memo? hindi di ba? office management ang pinauusapan dito

we have rules, roles and different responsibilities. so if one is not doing his part correctly the whole
organization suffers. its domino effect. so kung aayus ka mag isip kabawasan ka na sa mundo!

d naman lahat pangit sa CVG, meron nga nag walk out first day transition, hangang ngayon DTV pa din..laki na
sweldo.

hi CARLO IBARRIENTOS of CVG-CMW DTV…ur so gwapo graveeehhh…I HAVE A CRUSH ON YOU SWEETIE
PIE hahahaha

but you do not have any right to say sorry to those who are no longer with cvg, because for all you know they
are doing far better now that they were still w/ cvg —- EXACTLY…CORRECT KA DYAN!! i have a former team8
na terminated kasi….

….d nakapasok nung blackout days, pagka-terminate sa kanya eh apply sya sa ibang call center, natanggap at
ngayon eh nasa states na sya at pinadala sya dun nung call center…all expenses paid

… agents! thats goes for all of upper mgt. and you all say you care for us? buti pa un ibang TL nmin.

Yea gnon tlga xa, powerplay. noon pa namin tinitiis bcz our upper mgt is also blind. they dont care if theres a
gud relationship bet TL and team. if theres anythin good, they break it.

cool lang tayo lahat. yeah this is an open forum but we can deal with this better if we have cooler heads.

sweldo lang / walang personalan.

im so naaaliw sa forum d2…itong sa convergys na ata ang pinaka-aktibong forum sa lahat ng call centers d2…almost everyday eh may new posts/comments which goes to show that we’re the
ones who are really THRIVING hindi yung ib

TO CVG MANAGEMENT TIME TO IMPROVE YOUR BENEFITS

“sweldo lang / walang personalan. ” Whoever posted this is either one of upper Mgt or does not know CVG
really well. Pwede ba?

Kaya cguro madami sa direct reports nya hindi tumatagal. Maybe it is different when one reports directly to
her. But I have to say that I love this company and happy nman ako sa TL ko.

CVG is a good company, its a pitty we have people like this in Mgt. This is just a forum and cannot be proof of
their actions pero sna mabasa ni Marife Zamora ang mga post dito. Maybe she will do some checking, maybe
all thats said here is true after all.

the people involved should be aware that their names are already here. why don’t we make an email campaign? so try sending this post/link to this site to your cvg colleagues para malaman ng lahat ang
kalokohan ng mga OM,TL,SOM sa mga s

anyway lahat naman nag pumasa for the tme positon…kwestyonable eh, balita ko may pinaboran ang
recruitment na isang grupo ng tao…kahiyahiya yung ginawa nilang panlilinlang sa mga agents

comment nga din ako..well,there’s no such thing as a perfect company..i’ve been with cvg for 3 years now and
all i can say is..oo may politics talaga..di naman nawawala un eh,pero for 3 years so far enjoy naman ako kasi
nasa environment din namin sa BS/AT

i totally agree, the work environment depends on the acct you’re in. it just so happen that those who are in
direct tv cmw site doesn’t have good and responsible bosses. i’m in tower 1 but not dtv.

kung pinaboran man ng hr ang isang grupo ng agents, sana di na sila ngainterview ng almost 60 reps. . .sana
kinuha na lang sila ng di dumadaan sa proseso. . .

wla pa bang nagbibigay ng comment sa bagong accnt na Citi Bank FEW ng Convergys?

hey guys, ang bagong account ng convergys na Citi Bank Few, ang dali-dali….. kaso sa cvg 1 lang cla eh….

WAG KA MANGIALAM SYKES, HINDI KA KASALI DITO! IPASA MO MUNA INTERVIEW. >>i did.i was pirated by
CVG.I resigned because of politics.Im not w/ Sykes.I’m with merrill lynch now.

oi sykes, if you are really successful, you would not even have the time to read this forum. ano beh! ang mga
successful people dapat busy! ang mga successful people walang time makialam sa iba kasi busy sila sa
pagiging successful

CALL CENTERS HERE IN THE PHILIPPINES LIKE (ACCENTURE, CONVERGYS, E- TELECARE, HSBC, ICT,
INFOXX, SYKES ETC.) GENERATES JOBS & ITS GOOD FOR OUR COUNTRY. THEY ARE INVESTING HUGE
AMOUNT IN OUR COUNTRY & ITS GOOD FOR OUR GOVERNMENT & THE COUNTRY AS A WHOLE.

if you were to resign from CVG to which call center would you go to?

-may issue ba about cc generating income for filipino people?

there really is no issue about col centers helping the phil economy. we are actually discussing about mgt styles
here. it’s no longer the americans who are running the show, its filipinos

i say some because there are really good managers on the floor, but unfortunately they are outnumbered by
those who are not.

Well if you can’t stand the management why stay, resign it is simple as that… I guess the only problem is who
will accept you because of your attitude and your style of work. If everyday you will complain about this and
that nothing will happen the best t

The best thing to do is to resign and if you’re scared because you might end up with the worst company then
that the risk you need to take… just get the hell out, just like what I did and am happy now.

a lot of agents highly consider this factor as one reason why they opted to stay. a factor u might not have
considered that’s why it was easier for u to leave ur company.

GOOD THAT YOURE OUT OF CVG. BECAUSE PEOPLE LIKE YOU WHO DO NOT HAVE FRNDS AT CVG SHLDNT
BE STAYING ON THE FLOOR. OTHERWISE YOU’LL BE MISERABLE, IMAGINE YOURSELF BEING ALONE IN AN
ENVIRONMENT LIKE THIS. GOOD FOR YOU. YOUR OUT!

the standards of CVG has incredibly decreased.. 2 years ago, definitely you were still the best Call Center in
the Philippines, no questions asked.. however, when the big in house boys came in, you dropped.

still may people belive that CVG is the best call center since others say it’s hard to apply at CVG

ang daming agent na walang coconut

CAN WE HAVE OUR OWN STATIONS?

hindi pwede kasi walang pang 6th floor

eop daw.i hope we can implement this policy from om to agents.

to our dear OMs, i hope we can see all your plans on our site.pls dont act like a display lang.ang daming
hinaing ng mga tao niyo at kayo walang ginagwa kung hindi magsurf lang din

Mahirap talaga dito sa CVG CMW, pero SAAN BA HINDI? Isipin nyo na lang na kahit mahirap ang work,
mahirap din ang buhay at paghahanap ng trabaho. Madami issues, totoo, pero kahit saan naman meron eh.
I’ve been here since 2005 and frankly, nakakadisappoint

ANG HINAIN BA NG MGA AGENTS DITO AY SA CVG CMW OR ALL CVG SITES?

ANO BA ANG MERON SA DTV ACCOUNT NG CVG AT LAHAT NG AGENTS EH SINUSUMPA NAG ACCOUNT NA
ITO?

sa totoo lang eh d naman pangit ang DTV as an account…ang nagpapasama eh ang mga officers sa CVG
CMW-DTV…magmula sa mga TL hanggang sa mga OM….

in all fairness to DTV, madali lang ang account compare sa ibang accounts ng CVG…madami lang masyadong
officers na gustong magpalapad ng papel sa clients na hindi ko alam kung may napapala sila…tuloy ang mga
agents ang nagdurusa sa mga kapalpakan nila

i do agree dtv is a very easy acct. its the cmw mgt that is making it hard.

ANO BA ANG ACCOUNT NG CVG ANG PINAKA OK AT THE SAME TIME MAGANDA ANG INCENTIVES?

go convergys

I missed CVG… sana di na lang ako nagpa-terminate…

DTV*CMW—-am kinda disappointed on how some TLs push things their way.. they want us to logoff from our
stations but what this 1 STL did was locked the pc from one of the TL’s station and placed a note that it should
not be logged off though it was her r

eto na lang kung bakit bumababa na quality ng covergys 3 teams sa GM account na pirate ng IBM Daksh yung
mga TL sinama ang team nila the reason BETTER OFFER, INCENTIVES, and BENEFITS

lahat ng nag resign sa cvg magaganda ang nalipatan na call center at sulit ang benefits at compensation nila at
pro agents compared sa cvg pro management kung may complain ang agents ng cvg sa corte na lang dalhin
off court settlemebt para tumahimik na la

Go go go cyber commonwealth!

GO CYBER! sa mga ahente mag apply na kayo simple lang mga dude, sabay sabay pa tayong mag yoyosi!
nyahahahahah! -romeo m.

MAY LEAKAGE SA CYBER TEAM!BINIGAY ANG QUESTION AT ANSWER SA TEAM LEAD EXAMINATION.MGMT,
DI BA KAYO NAGTATAKA?ANG DAMING NAKAPASA.-CYBER

ako d nmn me nag-apply, tnawagan lng me sa phone tapos kinulit kulit p nga me,
tapos sacrifice ko p nga iba ko sched eh. d rn me nakalusot sa preliminary intervw although basic english lng
nmn tanong, cguro they reserved the slot

Worked here for 1 yr 3 mos. HR lost my maternity documents thereby delaying my maternity benefits. I have
to process my maternity benefits myself. I requested for immediate resignation because my new born baby is sick…they term

Well sorry guys but WE don’t have that unfortunate experience/s w SYKES.. here’s y: Promotion is fast, raise
given after a month, have the highest VL &SL credits in the industry: 20 each and BOTH convertible to cash
(san ka pa?), u and ur dependent have a

have a medicard automatically, from the 1st day of training plng, NOT just free coffee, but free vendo pa
(haha) and of course, the best theme parties ever..so san ka pa? SYKES na!

Sykes???gosh!we have a team mate na galing ng Sykes and I tell you, he has a P and F problem term n sya
haha wawa. To think 2 years sya sa Sykes? ganon pa din magsalita and agent pa din sya pagdating sa
Convergys. I wont’t even compare Sykes with CVG. hel

cvg is cool!! the best ever.. employee care, ok tlaga!

I’ve heard of a better company called Ascend. Relatively new but offers a good compensation.

dati pag sinabing taga CVG, kahanga-hanga! magaling! eh kaso ngaun, na in-filtrate n ng mga walang alam!
Ewan ko ba!

all companies value their clients, we should all know it. if they don’t, where will they get our salary? just a
thought. nothing personal

i used to attend CST training with convergys/ got sick and have to quit. 1 thing i could say.. its the BEST
english training i ever had. our trainer KC was right when she said that if you train with convergys, it’ll take
you places.. I am now a TM in PS

help please, i am planning to apply for TSR, it must be my first time to be interviewed in a call center company, may i know what are they asking for TSR? tnx

convergys is a good company.. they are considerate with employee’s situations and hardships…you guys not feeling so good about this company just didn’t tried hard enough to achieve what the company requires of

To all tls at oms dont be offended by what you read here. If you are doing your job, no one will stab you. Dont act like mascots on the floors giving out candies and shouting like in a children s party. Be a true leader and manager!

Apply na tayo sa HSBC at IBM.

ano yung cyber? yun ba yung sa emaiL? bakit pagod na ba mag kols si mainbank? wawa..

go go go CYBER 5 CMW yifeeeeeeeee!!! :)

The best ka om cesar! Kakampi mo kami. We love you! ;-)

Wow may pa lechon kahapon! Nag enjoy b kayo sa lechon de leche? Thanks sean!

Ang tagal naman magbukas ng hsbc commonwealth. Gusto ko ng layasan tong cnvgz na to.

Hello cvg bacolod! Welcome!

Bawal magkasakit sa convergys. Kaya lipat na tayo ibm at hsbc!

Dami cute kaya sa dtv cmw. Isa na si tl …

Wow call for om cesar! We love you! Mwah.

Why there were agents who were promoted as TLs but did not even completed college? Maliwanag pa sa buwan ang qualification, completed bachelors degree! Anu ba to?

Convergys offers really great compensation packages, good career development programs, and top caliber training programs. I have worked for the company for 2 years and 6 months now and I am very happy. I love the company because we have fun while working

And all my hardwork paid off because I just got promoted 2 months ago. There are a lot of opportunities for career advancement, at least from where I’m at, and it’s really good!

there’s no perfect company for you, but i’d rather work for a company far from worst. try to work for a day job and several call centers, then work for convergys, and see the difference! hehe corny, but still i love cvg.

CVG PBCOM SITE FOR DIAL ARE THE BEST OF THE BEST YOU CAN”T BEAT AGENTS HERE BECAUSE WE ARE NOT JUST ANOTHER CENTER, WE ARE FAMILY!!! KUDOS TO OM MIKEE AND ALL THE STAFF KUDOS TO ALL HR AND SERVICE MASTER KUDOS TO ALL THE TEAMS AND MEMBERS CONVE

pataasan na lang ng building. hihihi

CVG PBcom the best!

PBCOM DIAL THE BEST! PINABAYAAN LANG NG CVG… ANG BAIT NG OM NAMIN.. KAYA LANG MAS PINAPABORAN NILA ANG DSL… THE BEST! ANG POGI PA at MAGAGANDA MGA AGENTS, LALO NA SI RYAN ARTHUR R.

ei commonwealth peepz, cool lang kayo, sabi nga nila ang puno pag hitik sa bunga binabato, so masanay na kayo and btw, “publicity, wether good or bad, is till publicty!” iba na talaga ang mga sikat! and walang pakealamanan ng personal na buhay, wala bang

Musta naman som ng dtv? May angas ba?

In the absence of experience there’s always training. Convergys probably got the best training ground for its junior leaders to junior managers—team leaders and all the way up to operations manager.

Be patient. Don’t always go for the company that pays the highest amount, because they’re only paying the highest amount for alternative reasons –they surely are short of talent. What you will find is that the packaging, which is normally in terms of more

Magtrabaho nalang kayo —

There is no perfect company. You have to make the company right for you. Besides if you do good you’ll be paid good. CVG is a good company. I dont understand why some people have to turn us down. I am not the best agent by i can feel that i can grow with

FROM: CVG ONE yAHOO!!!! I LOVE CONVERGYS

I am not sure now, I have been working for call center for 14 years now(Canada), convergy’s and sykes now I moved back to Philippines for some personal reasons, we got payed 14$/hour which is P350.00/hour, P2800/day, now they offered me 20th/month and I w

Merry Christmas and Happy New Year to CVG people!

I only stayed for 5 months but from my experience in CVG, i’ll give them 5/5

Ito ang mga testimonials ng mga success stories sa CVG CMW (DTV Account)…d ba sobrang diversified ng CVG??

Ibahin naman natin ang trend… Merry Holidays to all CVG CMW DTV peeps!!! Kamusta naman ang 13th month pay nyo?

Tl carol cabardo, one of the most lovable TLs of DTV CVG.

Grabeh n talaga mga taga cyber!!lahat n ata nasa kanila nah…magagaling ng mag email naaasahan pa sa pagkokols.Kasi naman balita ku kapag ala n email e nagkokols naman.ang sisipag namn! tsk tsk!you guys deserve an increase!:) Hello naman sa OM nyo sana b

ano naman kung di grad ng college tpos na prmote?u cant accept the fact na ikaw grad ka pero di ka mapromote promote? kaawa-awa ka naman…bka ngbayad ka lang sa prof mo para ka maka-grad?

chill out. it all depends on your attitude towards what you are doing. it affects ur work & d ppl arnd you.

Mahal na mahal ko ang convergys commonwealth at ang GM account pero napilitan akong mag-resign dahil sa walang kwentang OM.

i agree with you Tl Jem is one of the friendliest tl’s i met…KUDOS to TL jem! keep up the good work!

stable company, cvgs…

Well, we can always go straight to SEAN CARNEY’s office if u see u r bypassed for promotion.wag kayo matakot sa mga lecheng om at som dyan! Mga takot yan kay sean.

poor comm skills are here with cvg. AGENTS are not able to comprehend

APPLY AT CVG ORTIGAS (ENCORE) THE BEST!!!

i was able to to work with convergys and i must say that convergys has been a very conducive to growth company. i was hired on march 12, 2007 and i ended up resigning on december 5, 2007 and the resignation has been approved to be effective on january 5,

most agents at cvg cmw now use the handset while taking in calls, grabe, hello!! subukan nyo kaya mag call gamit ang hand set for 8 hrs…

ang payslips palaging late pag may dispute sa pay, hr will tell you to wait for the payslip, by the time na dumating yung payslip nakalimutan mo na magdispute sa tagal..

in fairness with tl brix, he’s really nice and knows how to handle his agents.mukang intelehente kahit na bakla sha.

halos lahat ng kilala ko na galing dito are all air heads..i’m from sykes but i’m not THAT proud of sykes either…pero compared sa tao dito sa sykes…mas mayabang naman mga tga cvg!!!

Basta ako, masaya ako dito sa CVG. lalo na sa acct ko. the best ang ENCORE!!! dollars ang incentives. $100 to $800 ang pwede mong makuha. hindi pa kasama ang basic salary, allowances, night diff, at yung iba pa. I’m blessed. CVG is the best!!! tunay na #1

DAP,CAP for consistency or a way not to pay the separation pay…

i’ve been with this company for 2 years…bellsouth DSL ang account at alam ko AT&T na sha ngayon…in fairness nman da best ang trainer ko c Mr. Kent Saga, astig talaga, PC geek…before maganda ung account

Dont ask us what incentives we want if you dont know the difference of incentives and priviledges. – cyber group

Lets see kung maka average ka ng APT ng 5 minutes.you dont know how we do our business so stop meddling!

Sinong tl sa cyber ang mahilig maglaro ng magic cards at ka jamming mga ahente nya?

tama na yan guys isipin na lang natin better like this than being jobless ganito na tlga lets just accept the fact that there are people hu use their powers to pull down people lets leave everything to god

sino2 bang mababait na TL? sa second floor? TL dunstan, TL mai, TL mj. sa 5th c TL jem. sino pa?

i’ve been with cvg for almost 4yrs,one of the pioners for BSDSL,i left the company not because of CVG itself,but because of the account-now AT&T dsl..i have no complaints against cvg..more on the account lang..cvg is a good company.ung account lang sablay

tama ba?gagastusan ko nalng ung mga nasa operations na instead of sa mga newbies..para bumaba attrition rate..nosebleed sa CFT at CSAt ang incentive chocolate or picture taking

Walang perfect na company…mag-paampon na lang kayo kay Henry Sy kung nahihirapan kayo magtrabaho. hihi!

CVGcommwlth nakakalat ang sticker na convergys cares!!!!!! Eh last week lang napaos ako sabi sakin “If your not fit to work i would rather terminate you as per the policy of the company you have to be productive!

I was able to work for this company for more than 9 months and ever since i got hired in their Commonwealth Office and supported

BAYER PEOPLE…YOU ROCK!

resign nalang po kayo kung ayaw nyo sa CVG – ndi naman kayo pinipilit magstay – punta kayo sikes kasi sabi nila masmagaling sila – if the system works for you syempre positive comment mo- ndi perpekto and

..aside from the basic pay & Php2,500 allowance,…wala n bang ibang mgandang offer CVG?…baba nman ng nyt dif..20% lang, bonus?..plz reply, i jas nid 2 kno..tnx!

all call centers do value their clients… so, be a performing agent and they’ll value you…

abt stl belle, hindi ka cgro agent ni stl belle.mukha lang siyang mataray, pero super bait niya.down to earth!

Convergys Philippines promising a breakthrough in career but once your inside there internal promotions does not depend how good you are but who you know.

I believe Convergys is a great company. The best call center to work for, perhaps the best company as well.

Sarap sa CVG! San ka makakakita ng retirement plan after 5 years. May Rice allowance na rin for agents. Swerte mo pag sa ATT ka, may hazard pay na, may sarili ka pang headset. Love it!

iisa lang ang alam kong tunay na mabait at madaling lapitan na TL sa CVG CMW at yan eh si TL MJ..mula pa nung agent sya hanggang sa naging TCON at naging TL eh alang pinagbago…sana dumami pa ang tulad nya

TL MJ…Most Admirable & Most Amiable TL sa DTV-CMW…sana naman alang tumutol hehehe

TRUE, TL IS NOT ONLY THE AN ADMIRABLE OM BUT ALSO THE BEST. SHE CAN DECEIVED YOU WITH HER LOOKS BUT SHE IS APPROACHABLE, ACCOMODATING AND LISTENS TO YOU.YOUR COMPLAINTS SLHD BE VALID AND WITH MERITS, PROPERLY DOCUMENTED ALSO, WAG PURO DALDAL LANG……..

the work is great. i feel fulfilled when i bring best value to the customers. HOWEVER, middle management sucks. im gonna be honest i was an insubordinate while in my tenure there, which led to my termination

..”Swerte mo pag sa ATT ka, may hazard pay na, may sarili ka pang headset. Love it!”..

best and teh brightest… dami na benefits.. theya are hearing the agent’s plea na quarterly bonus shift differential (hazard pay) rice allowance meal allowance transpo allowance signing bonus more to come… just hang on guys cvg ever

regularization increment PhP250!!! Yipee this calls for a celebration !!!!

The MODS of Cebu are the best!

Buti pa agents may rice allowance… pag di ka agent wala kang matatanggap…

daut is super hawt! twc quality cebu

chiong is the best! honest and cute! twc quality cebu… go cvg!!

i think CVG pays good compared to other centers i’ve worked for. so many incentives.

big co. daw eh laging nauubusan ng workstation ang mga agents d2! wla dn sariling headset

the reason why we have pst is that to know the policy and the product however you guys from cvg you should focus on csat so what 2 yourr PST?

ACS/HB: GET OUT! cvg forum to.we are not interested sa mga topic na pinopost nyo.CVG kinakalaban nyo,take note:ACS lang kayo.

may mga tga ACS na nkalusot sa hr ng CVG.and to tell you dear,sila mismo nagssbi na uso ang pagrerelease sanyo pati ang tl knowing that ur even using NICE

hello convergys and sykes agents! I regret to tell you that both convergys and sykes agents should be ashamed in claiming that they are the number one call center.

ok. LETS START COMPARING ACS VS CONVERGYS.asan ang kayo acs?ano ba yun?brand ng karaoke?

u knw guys theres no such a perfecty call center wether cvg, acs, sykes, ETC…

Cyber RULES!!!

wow! congrats sa mga opinions nyo… andito parin ako sa cvg ngayun…pang 5 months.. ang masasabi ko lng MAG-HSBC na kayu… sa offer palag ang taas na.. hiring sila sa philcoa GO NA! promise you’ll not regret it! tested na!

they say Convergys is a leading company that will prevail, but my bf told me they’re more client-friendly than their employees.

convergys is just the best for me so far…..

hOw much po ung aLLowaNce for training? mganda po b training d2?

GUYS! Just visit the HSBC branch in Philcoa and list your name and contact number and they will just call you for an interview. 21K is the offer I got

Convergys Ortigas Especially the Unit Managers. I’ve been with a lot of Contact Centers and worked with a lot of Inspiring and competent Managers and Trainers… Well, Trainers in Convergys are so unprofessional they shou

CONVERGY’S SUCKS!!!!

Just resigned from Convergys- Alabang site. Opposite from most comments coming from CVG-Commonwealth employees, I had a very pleaseant working experience in CVG. Even though I came from the very toxic IBM-Sprint account, I still treasure everything I’ve learned

Guys, how true na 30,000 plus ang sweldo sa VXI at EPerformax? totoo kaya yung ads nila

Cyber ROCKS!

ive worked for cvg for 11 mos, ortigas site. i cant say anything bad about d company. khit mahirap ung acct q (citi) at wave1 aq, im grateful with the experience and the opportunities given to me. why wouldnt cvg give importance to its clients? what happens

CVG Ortigas walang sariling station kaya parating maxcap which affects your stats plus daming sirang equipment, kung hindi un avaya eh sira un pc.tpos di kayo pwede mgteam building kung more than 12 un agents ng team dahil 12 agents lang ang pwede mawala

the employees are the reason why this company is #1.

I love my company!! CVG is the best for me!! we are not just “so called call center company!” WE’RE THE BEST!

guys, is this true to all cvg sites? i am from cebu, im planning to apply in cvg

TLS JEM, MAI, MJ!!!! ANG GAGALING NYO, MAY GAGALING PA BA SA INYO?! ANG BABAIT. HINDI NAGYAYABNANG, MARUNONG MAKISAMA SA MGA AHENTE ANT MATATAAS NA POSISYON! MABUHAY KAYONG 3!

A very helpful listing/guide of all the Convergys offices in the Philippines.

San mas mahirap ang application? Hsbc alabang or CNVG?

In my 2 1/2 yrs sa CVG Ortigas site. Ok, namn. kaya lang parang sinulit kami sa site na un. All around kami, minsan ala na sa job descriptions namin pinapagawa parin samin… they say it’s for the company as a whole, just like yesterday we were givin 1HR


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7 Responses to “Convergys Philippines”

  1. and liit nga naman nang sweldo sa CVG. but we cant complain since it is already above minimum wage for the philippine basic salary. but they have a pay-for-performance bonus where binabawe nman nila doon. u just need to better i guess.

  2. Eprel Abais Maligro

    I’m Eprel A.Maligro a filipino female,18 years old .A fresh graduate of 2 yr course of HRM,. Im interested to apply in your company.Willing to work anywhere in the philippines…..

  3. Secret Ninja

    I used to work in CVG Technohub. I was with AT&T mobility. Too many workloads and tasks, but low salary. I felt that I was not well compensated. So I resigned… :)

  4. lucky marano

    i just had a job offer last week. the account gave me is citi few. can i ask for any idea about the account?

    • tine

      citifew din aq hired last june 9.i think its a fraud acct

  5. dave

    i think the problems is the program, if you dont like your account/ office mates/ site . you have a bad impression of the company.

    still in cvg.. so far ok naman. kahit super liit yun sahod…

  6. amy

    I was with CVG from Jan-Oct 2004 and again from Jul-Dec 2010, and I am coming back for more. Madali lang kasi makapasok and CVG has always been my buffer for in-between jobs :)


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