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CosmoCom ePLDT

Posted on January 16, 2014 | No Comments on CosmoCom ePLDT

The Future of Contact Center Technology, CosmoCom is an IT service firm that provides a unified, all-IP contact center suite that allows companies to hastily, clearly and cost-effectively complete the most complicated customer interaction management requirements. Its revolutionary service integrates all customer contact functions, locations, and personnel embracing outsourcers and home agents on a single cohesive customer communications platform.

CosmoCom is now known as Enghouse Interactive which is reputed to have the world’s most comprehensive portfolio of interaction management solutions. The company is a subsidiary of Enghouse Systems Limited, a software and services company established in 1984, that provides solutions that cover the all interaction including structured interactions, unstructured interactions and self-service interactions that helps companies maximize the value of every interaction. In particular, the company all-in-one virtual contact center suite that includes Multi-Channel IP ACD with Universal Queuing, Self-Service Via Interactive Voice and Video Response (IVR, IVVR), Outbound Dialing, Recording and Quality Monitoring, Integration Capabilities, Reporting, Agent Interface and Carrier-Grade Hosting and Multi-Tenancy. The company is headquartered in 2095 W. Pinnacle Peak Road Suite 110 Phoenix, Arizona USA.

In the Philippines, the ePLDT partnered with CosmoCom to create the Unified Contact Center Plus, the first Contact Center On-Demand (CCOD) in the Philippines which provides pure technology hosting to full service contact center operations and staffing in line with ePLDT’s mission to generate ICT services to produce revenue and contribute in increasing value to its services. The CCOD model especially attracts for large companies and small companies who could not afford to set up, administer, and support a premise-based system. Through the help of CosmoCom, the ePLDT has drastrically improved that IT platform that will set the future standard for interactive services.

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