ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance Telephone Company (PLDT), the biggest and most dominant telecommunications provider in the Philippines. Founded in 2001, the company operates eight customer contact centers serving Fortune 500 companies in North America and Europe and is manpowered by more than 7,000 highly skilled professionals. ePLDT Ventus provides tailor fit solutions that constantly steer superior performance, high-class results, safe data connectivity, and all encompassing service that caters only the most challenging clients.
The company conducts comprehensive and thorough immersion activities designed to intensify its partnerships with its clients for a complete understanding of their values, culture, requirements and objectives. ePLDT Ventus prides itself as the most effective customer relations management provider for international companies by strengthening its business interaction model that enhances “total” customer experience, focusing on quality that in turn ensures sustainable revenue generation and growth, optimizing technology use to stimulate innovation, utilizing operational efficiency modeling and providing reporting solutions that allows its clients to monitor service performance.
Among the primary services provided by ePLDT Ventus included customer care, tech support service, customer acquisition, electronic date interchange, back up financial support services, market research, procurement and logistics, lead generation, administrative operations, social media marketing and management, and quality and process management.
ePLDT Ventus or SPi CRM has made its global presence in carefully selected countries particularly the US, Australia and the Philippines.
ePLDT Ventus philippines call centers are located in:
- ePLDT Ventus
Iloilo Supermarket Bldg. Molo
Iloilo City Philippines
- ePLDT Ventus
Mezzanine Level, PLDT Ramon Cojuangco Bldg.
Legaspi cor Dela Rosa St
Makati City Philippines
- ePLDT Ventus
Libertad cor Arayat Street
Mandaluyong City Philippines
- ePLDT Ventus
PLDT Garnet Bldg. Emerald Ave.,
Ortigas Business Center, Pasig City
- ePLDT Ventus
Fort Bonifacio Site
G/F Bonifacio Technology Center Bldg.
Bonifacio Global City, Taguig City
- ePLDT Ventus
East Avenue Site
Smart Bldg. East Ave.
corner EDSA, Quezon City
For career opportunities, please visit ePLDT Ventus Philippines Job Openings.
ONE GOOD COMPANY FOR PART-TIMERS LIKE ME! -Nikki, 18, PLM
is 5 the highest? my gf works here.. no problems so far.. but those QA’s.. i think they grades employees the wrong way.. they should try changing their protocol..
offers good salary for project hired employees but for regularization benefits
accepts under grads?
yeah dude they accept undergrad.. better try out soon!
it’s a good company but i resigned there coz TLs dont care for their agents but for themselves only!!
well about sa supervisor call,if tLs are talking to customers and if there’s no qa listening.
BEST Managed Co! Imagine, 1 year na ang agent! Keep it up!
I was called by HR the week after my last interview and was told to go their office immediately for contract signing already (even though they knew that I am still employed) without discussing the compensation package.
One of the applicants who passed the interview w/o any BPO experience was offered higher than me (with the same jobgrade) bcoz she knows someone from HR. I have worked hard for 4 years to be good in my field and its not worth it.
actually there is no problem with th company.. im working here for the last 15 months.. the problem would be on their client.. which is an internet account..
our summer job has just ended… I enjoyed it… ^___^
ePLDT is a good place. Lahat lang ng nag co comment ng masa eh yung 1- pala absent tapos na terminate, 2-not all TL’s can accomodate all the agents. If you’re a good agent di mo na kailangan ng sup for your call, 3- ibang call center nga mataas salary lanamang benefits, 4-im sure lahat ng masama ang comment kayo yung hindi na regular. Regular employees are satisfied and knows how to be content mga mukhang PERA lang ang hindi..Bwahaha…
i believe comments should be based on personal experience.as for me,i enjoyed working at ventus.though compensation is low when you’re still under probation,you can foretell your future in this company,which is really based on your performance.i can say t
12k lang starting dito.. 500 allow..
HIGH 5 TO WILMA LATADE, COACH, TECH SUPPORT. SHE KNOWS HOW TO HANDLE PIPS! GOOD JOB KEEP IT UP!
5 as the highest. one good company too bad i got sick and i needed to resign so to not affect my team, well it will affect the team but at least one time only, they can replace me with any other agents. i was bed ridden for 2 mos. (sciatica) ePLDT is a go
Parlance HR Recruitment is the best. Especially JM…. He’s a Hottie!!!
Ventus is one of the biggest call center companies in the Philippines, and is backed by PLDT. It may have its downside, but all companies do have their share of negative feedbacks. But if you want to start a career, you might as well start here. Excellent
Maganda dito kung masipag, matiyaga at madeskarte ka sa bagay bagay…masarap magtrabaho dito kung veteran ka na at marunong ka makisama…pero kung palaasa ka at wala kang kaalam alam e wala kang patutunguhan…hehe! totoo na ung ibang mga coaches e wala
Training…one of the best in the industry(ewan ko lang ngayon) kaso when they othe people ask me kung san ako dati nag wo work at sinabi ko ventus akala nila lagi local account kaya sinasabi ko sa Parlance! miss ko na Parlance – Jupiter and Mandaluyong..
this compny pay really good
Napakadali ng account dto petix mode dami pa freebies weeeee so proud
why not trying to accept people who didnt finish 2nd year college level but are motivated and willing to learn…here in dubai,even you dont finish college or just a high school grad.,as long as your willing to learn and you work very well…theres nothin
i give a 4 on this co.at first,this was the happiest place i’ve ever been,napaka-friendly at comfy ng mga tao at ung workplace mismo kaya kahit walang kwenta ung account,i’ve stayed pero nung napansin ng ePLDT na maluwag sa amin *da fort* compared sa iban
HERE IS WHERE I LEARNED THE TERM AD HOC… Something abouit being a temp TL…like training type status for TL…yet you will have all the work load of a regular TL…earn only additional 1500 for certain months till you get probi as TL…then wait for se
wE DO TECH SUPPORT BUT ARE CALLED csr AND GET csr SALARY
we wasted our time (imagine staying there from 8-5?) in their Mandaluyong site, we were told that we qualified for an interview and that we have to go to makati at 8am. we waited OUTSIDE of the bldg (we were there 30 mins. before 8). When we were inside,
Medical Benefits? A whooping 5 stars!!! Even for a simple back pain, go to St. Lukes or Medical City or any hospitals u like, and you’ll be treated like star without spending single dollahz!
IN FAIRNESS kay mgr.gray eyes… mabait ka din pla,may consideration, pero sna if the center is really after the welfare of your employee,the management should have resolved the CONCERNS/ISSUES
may bayad b ang training dito???
matagal ba talaga silang mgpatraining sa ventus? mgaantay k b talaga ng tawag nila 4 training? tatawagan k kaya?
team ozzmossis is the best.. SIR OZZY is the best TL..
i agree the training is wild. i recommend people to start their call center careers here.. builds character. i was a trainer so i would know.
5 bein the highest and 1 bein the lowest.. so far,so good… am still new to the co. though but people saying bad things about the co. should think twice!not all TL’s are like that,maybe its your fault why are you treated in such way… one must learn to handle calls properly,call ownership!don’t blame the co. or the people who works here…they don’t force you to apply… you had a choice! i agree,there are a lot of co. that offers bigger salary but remember this,walang perfect na co.,you just have to stick to where you are now..kaysa sa maging BUM!
i applied yesterday (april 6) at PLDT Mandaluyong and they asked me to go to PLDT MGO in Makati, i still have 48 hours to think if ill go on the interview, is it worth a try or should i just apply to another company?
is this a local call center?
for me ventus (the fort) is a good company..i worked there as a csr but only for project hire ang hirap ng account (circuit city) pero ayos lang kasi sobrang nkakaenjoy,sobrang babait ng mga tl especially TL AJ..gusto ko sanang magre-apply pero nasa ibang
Ventus Fort 1. Salary wise mejo mababa lalo na tinanggal na ung annual appraisal 🙁 2. IM account – mahirap pero masaya 🙂 You will learn a lot of things sa account na to kaya nga lang kelangan mo sobra sipag kasi mahirap ung account 3. HR – wala ako m
is 5 being the highest? ill give 5.. people dont blame the company, well i must agree some TLs are so unpredictable, but in my case, im just an undergrad, Parlance give me a chance and now im proud to say that without Ventus im nothing. To all the cocoon
Dear Sir/madam,thanks for the opportunity that u have gven me being a CSR,ive learned so many things in this job for 6mons.they will teach u to become patient and more efficient in dealing with customers for short training ground for effective CSR’s. Hopi
To:All trainors and coaches, many thanks to all the support that u have given me for the past 6mons.and I wanna also thank my coach for being there always. More power! and God bless. Adolf-145
I used to work here, I just resigned last month. Ok nmn dito, galante ang PLDT and people here are nice. Mababait din ang mga TL except lng dun sa last TL ko before I left the company. Yung mga accts. sa Voca 1 mgnda except dun sa cypress. My isang acct.
i rate 5 for the people who work at parlance(reposo)ive met good people here and especially good TL’s who really know how to handle their agents….we cant blame them if they cant accomodate all agents….i learned so much from them,especially the downsid
for me epldt-vocativ is the best company ever…. kasi i’am one of the 1st batch ever as in first 50…siguro ngayon dahil lumalaki na eh marami ng nagbago…lahat naman ng company ganon eh… sa boni branch ako, i miss my batchmate so much, i think some
it’s a good company
mganda nmn and training jan c ventus, nsa attitude lng kung mag stay ka o hindi ol d suport anjan. i am having a good exp working w/ epldt ventus, jupiter,(grand canyon)
very good company but during your back pay they will not let you get youyr back pay. It’s been almost two months no back pay parin. hay naku and daming binigay na number to be contacted i almost spent a lot of money just to follow up my bac pay.
san ung exact address nito? i have an interview di wed.. sa may MRT BONI station ako manggalning.. can somebody tell me what and where the pldt boni?
Who’s working in Sampaloc Site? Have you heard about this site? Balak ko kasing mag apply jan eh ask ko kung maganda at maayos management nila..
excellent company policies!!! good job!!! u’v given us opportunities for us to grow!! THANK U SO MUCH FOR CHOOSING OUR SCHOOL to be one of ur university tie ups.. john gerald ramirez here from sw 31 b
parlance:revenue earner and torch bearer of ventus – hindi naman well-compensated from agents to mgt., lakas magpa-et pero ang et pay laging late; madamot sa promotion at sa increase. mabait ang coaches at mgrs pero di kayang buhayin ang pamilya sa sweldo
masaya sana sa parlance pero wala ng bearing sa company ang loyalty. majority walang crd at kung meron man sobrang liit- nakaka-demotivate lang.
nilelevel daw suweldo ng parlance sa ibang site ng eventus eh wala namang kinikita yung ibang mga site! levelled ang suweldo hindi naman same level ang hirap at pagod.
first job ko dito. nakakamis IM account hehehe.. kaso mga ka-batch ko 3 nalang natra. ok dati, saya. lagi libre lunch, bait pa mga taga IM.
Nag- resyn ako dito sa company na ito last July, up to now di ko pa nakukuha bakcpay ko, andami nilang rason kesyo la pa ung VL/SL list, process sa central payroll..parang ayaw ibigay backpay ko.
Not too strict dito.. English policy usually nasusunod pg nasa training lng.. Pg nasa floor na pwde nman mgtagalog basta walang managers.. Politics as usual.. Dpende nman yan sa character ng coach.. Coach nmin madalas wala.. Khit un mngr namin hinahanap s
One thing I noticed about Parlance Iloilo, for an account so big the sure have a marketplace for an office. As an employed worker ant, I find it incovenient to work in an environment where there is no sense of space, everybody is breathing down your necks
actually pumasa ako sa epldt ventus last january 17 2009 .. and was about to sign a contract.. sabi ng naginterview they’ll call me.. but as you can see one month lagpas na wala pa ding tawag.. even my friend passed as a technical support representaive pe
so far epldtventus is ok, since i am an employee before in Iloilo branch, especialy my TL. but i would like to ask a favor regarding my concerned if you dont mined, gusto ko lang malaman sana yong contact no. of Ms. Annabelle Arquentllo since i dont have
i like to apply in this company what would be the requirements?? and what time o i have to go there?? i really wanted to try parlance w/ dish network.. i want to apply as a regular employee of this company.. is it really nice??
Tagal ng regularization depende sa OPS kung ok yung acct. kasi msyado msunurin sa client kaya pabago-bago ang updates tapos yung HR sablay minsan yung mga rest day OT tska yung ibang OT di included sa salary dito sa garnet intl. acct pa yan pero sweld
Ganda medical benefits dito. Kapag regular kana ID lang need mo kahit saan hospital pa yan. Sad to say, need to resign for personal reasons
im working etelecare for more than a year now. and im considering to work for pldt ventus. walking distance kasi from samin. worth it kaya?
manager weng of outbound/libertad site-have a heart!
the salary is 18k for tech account and 15 for telemarketers and customer service. (NOTE: this is for those who have call center experience) Its 8k for those who does not have call center work and 10k for those who have less than 1 yr work in a call center
do they assign in welcome rotonda??..i saw that they were hiring there..
I worked there before…wala nmang prob..aus nman ung mga tao..strict lang talaga sila sa esl training kse voice account..badtrip lang ung sleeping quarters..walang kama…sa carpet ka matutulog, tatabi kau…babe at lalake…swerte na pag sa sofa ka naka
dati maganda magtrabaho sa ventus, specifically sa fort site. that was way back 2005.
san me walk in d2?
grabe d2..dey endorsed me sa garnet for final interview..also at da day that i passed my my initial interview sa makati..dey said i should go na sa garnet at 1pm at that same day for final interview..
..u accept undergraduates?
I had a two day training at MGO and we signed a MOA that we’ll be paid in 3 weeks time but it’s been 3 months and up to now we keep on calling and going to their office and they said it’s still processing. They keep on passing us to different person who doesn’t know a thing. This makes me want to complain to Dole.
Sabi ng recruiter nkapasa nman ako. tatawagan na lang daw. 3 months na mula ng akong mag-aply waloapa ring tawag. Mabuti na lang at tinanggap ako ng tp..
To sum this all up, this company is a good place to hone your PATIENCE and MATURITY, bagay na bagay para sa mga no exp at saka sa mga walang ugali… for those who only wants to have money naman, this company is not for you…
ventus is good but i had to resign kay ngpamanila na kmi.. And sa taong naninira dyan sa pangalan ng friend ko… Fyi, rey lataquin from cs buds iloilo is one of the best mentors on that floor.. gn pasimangdan lng sya and he somehow got framed by another agent.
may local accounts po ba sa pldt ventus?
I was an employee from Sept. ’06 to May ’08. Indeed, this company needs a lot of changes. One thing I take pride in saying is that my Coach is the best person I have worked with in Ventus Mandaluyong. He made our lives easier on the floor. Im with Tech 12. Coach Fitch. Your the Man. Thanks for everything. : )