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eTelecare Philippines

Founded by Jim Franke and Derek Holley on November of 1999, eTelecare prides itself as the first Filipino multinational Call Center. As principally a customer contact outsourcing provider, the company initially focused on provide customer care services using voice and non voice channels. Among the typical customer contact services that the company provides included provision of technical support, sales or telemarketing and customer retention using voice service, chat and email. The company’s success initiated its continued expansion which is started by its acquisition of Phase 2 Solutions, one of the biggest wireless resellers in the US, on 2004. This changed the name of the company to eTelecare Global Solutions. In 2008, ETelecare was acquired by Ayala Corporation and Providence Equity Partners, which in turn increased the financial stability of the company. Finally in 2009, eTelecare Global Solutions was then acquired by Stream Global Services through its parent company EGS Corp. which changed the company to its current name and identify as Stream Global Services.

While Stream Solutions basically provided the same services as the original eTelecare such as the provision of Inbound and outbound sales, Tech support, customer care, customer retention, support officer operations among others, the new company has gained an expanded its global presence to become a truly global outsourcing partner with over 30,000 highly trained professionals supporting 35 languages across 49 locations in 21 countries. It also was powered by a more experience management team with a diverse experience on customer relationship management across different industries.

At the moment, ETelecare or currently Stream Global Services has 8 delivery centers across the Philippines.


best company! professional people.

The company itself is great it’s just that i don’t like the program that i’m with right now… -cebu agent

ur trainor at libis named nikki is really great! shes so galing!

nikki is the best!!!!!!!! (trainor at eastwood libis)

the test was too technical,walang room for not too skilled technically

guys how much is the salary range?.. =)

After the final interview, they congratulated me and informed me that I passed everything. However, they still
have some things on my references to clear and that they would call me for my training sked the next day.

ok lang naman yung exam. basic computing pa nga lang yun, e. I did not find their exam very technical. Tama
lang. I did not study computers/I.T. but I did pass naman.

a great help for an unemployed like me

sana d mapull-out ang campaign sa alabang!kudos to om may andrade n hmahawak sa titan makati, ur a very
gud om sana naabutan pa kita kun di lng dahil ke luigi!!more power!

i love your company or site coz my friend works for you! :p

i love this site. a one stop shop for call center career finders. find your articles on sales very informative and
has given me a lot of insights. hope that you can feature a more lot of newly published articles.

all in all assessment,what can you say with etel?

Vonage peepz are the best.. especially vonage UK agents.. they exceeded client’s expectation according to
company’s update for 2006.. Vonage TS, uphold the legacy!!!!!!!

ok naman ang etel, magaling ang nasa top management like si benedict, sobrang stable din, mababa nga lang
ang pay pero ok ang training, hindi ko lang maintindihan program ko…

oo nga ok ang etel..except for the program titan.

Masyadong over mag pronounce ang mga staff.

meron ba kayong alam kung anong bagong call center sa plaza d northgate alabang

e-tel now 1 at the top 500 US companies.. san ka p? i know someone worling for dell account tech support..
hirap n hirap sya at first but then ksasanay na din.. the problem is that sobrang strict na lalo ngyon kc mataas
na ranking ng company.. and the sal

and the salary is a-ok! good job e-tel! correction.. bka mamisunderstood niyo yun.. e-tell is now part of the
top 500 US companies.. not top 1.. keep up the good work! TL tin from eastwood ur the best!

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