Creating Tomorrow’s Contact Center, InContact Philippines is a BPO firm that specializes in providing on-demand software and agent optimization tools for call center companies to help them effectively support their customers with personalized interactions to achieve higher customer satisfaction, lower attrition and brand loyalty.
InContact Philippines is recognized global leader and pioneer of cloud contact technologies with a perfect service level agreement. Its product is used in over 1300 call center companies, used by over 100,000 agents around the globe, handling over a billion of calls per year and integrated in 100 customer relationship management systems. As a company with the most industry experience cloud contact software systems, InContact Philippines cloud solutions will definitely help contact center company keep pace with their customers demands to establish enduring relationships with them.
Among the unique traits of In Contact’s unique on demand contact software included a Multi-channel communications via one universal queue, controlling solutions that allows star treatment of individual customers, Innovative, yet low maintenance, technology, profound industry experience and a passionate commitment to customers. Among the solutions offered by In Contact included Solution Finder, CRM Integrations, Reporting & Analytics, Interactive Voice Response (IVR), Disaster Recovery, Workforce Management, Multi-Channel ACD, ECHO Customer Feedback, Workforce Optimization, Blended Predictive Dialer, Network Connectivity, inCloud applications, Cloud Contact Center Platform and Quality Monitoring. Its services included Business Consulting, Professional Services, Customer Support and Training.
In Contact Philippines was established in 2011 which has helped contact centers located in the country improve their operations and productivity. In Contact is headquartered in 7730 South Union Park Avenue, Suite 500 Salt Lake City, Utah, USA.
InContact Philippines call center office address:
Picadilly Star Suite 903
4th Ave Corner 27th St.
Fort Bonifacio, Global City
Taguig City, Philippines
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