Integra Business Processing Solutions or Integra BPS was established in 2002 through a joint venture of American General and PhilamLife. It was originally named AIG Business Processing Services was founded to provide offshore office support processing to AIG (American International Group Inc.) including its subsidiaries and affiliates around the world. Integra BPO Philippines started with 40 employees in 2003 and soon expanded operations to include customer contact services. Integra Philippines further expanded to include General Insurance, which was later tied up with Chartis Technology and Operations Management Corporation. AIG Business Processing Services was renamed to Integra Business Processing Solutions Inc. on 2010 to launch a newly directed company which a much broader focus that expands its outsourcing services for international companies.
Integra BPS offers a wide range of business processing outsourcing services that links quality and cost to its clients’ advantage. For office support, it provides new business and order fulfillment, telemarketing and sales support, customer management, and claims processing. For its call center operations, it provides inbound customer service support, remote interviewing and evaluation, facilitation of employee benefits and incentives. For finance and Accounting Services, Integra BPO Philippines provides general accounting services, cash payouts and management, treasury operations, account management, travel & expense accounting as well as management reporting.
The strength of Integra BPS lies on its people. Its International team of experts serves as the pillars of the company which catapult it as the global leader in the BPO industry. Its reputation for service excellence is built upon the company culture of receptive communication and collaboration, personnel growth, customer focus, continuing performance evaluation, keen business sense and integrity, Commencing off with 40 staff in 2002, Integra BPO Philippines is now composed of 800 head strong workforce in its Philippine headquarters.
Integra Philippines call center is located in:
For career opportunities, please visit Integra Philippines Job Openings.