Link2Support (L2S) is business process outsourcing company that specialized in providing technical solutions through voice, chat, email and other value added services. Its expertise in technical support created the strategic niche of the company, upon which Link2Support created its brand name in the industry. The company successfully operated to provide tech support service to multinational companies from Europe and US 24-7 using a mutli channel communications format and supported by select group of highly trained IT professionals called Product Support Representatives (PSR). Aside from voice and chat solutions, the company provides email solutions to allow a more thorough and exhaustive technical description of particular specific hardware setup and system configuration guideline, which customers can visibly see and follow which is supplemented with PSR’s verbal instructions. Thus real time support is synchronized with accessible guideline instructions.
Link2Support Philippines especially applies it proprietary system known as Automatic Call Distribution System, which allows agents to provide its services almost instantaneously and consistently without missing any caller. The PSR’s on the hand are not only equipped with university education but practical hands on training to effectively provide expert technical advice on simple to very complicated IT issues from software problems, connectivity problems, computer trouble shooting to infrastructure issues. More importantly, the company prides itself with very convivial agents that provide clear and pleasant services to customers, which made the company the most preferred BPO vendor for technical support services and remote management .
In 2007, Concentrix under its parent company, Synnex, acquired Link2Support in order to reinforce the company’s technical support services. This resulted to the integration of Link2Support’s services with those of Concentrix, and the group will provide technical support expertise with those of Concentrix’s integrated marketing services for a more comprehensive business process outsourcing service that spans every phase of the customer lifecycle from initial customer acquisition through renewal. The integration of Link2Support strengthen technical knowledge and capacity to support of Concentrix especially in the areas of Wireless LAN technology , Virtual private network, Firewall technology , Operating systems (Windows, Linux, and Mac OS) as well as Microsoft/Cisco Certification, among others.
Link2Support (now Concentrix) have a total of 4 delivery centers located in the Philippines. In Manila, the two offices are respectively located in Eastwood City, Libis, Quezon City. One is located in Cagayan de Oro and there is also one delivery center in Davao city.
hi mam/sir Im a second year college taking up BS-IT in ateneo de davao…can i work for your company?
Ang training naman sa Link2Support is the best. Nakakabuhol ng utak (kung me utak ka) at the best yung mga trainors dito kasi ganun yun. Lalo na yung mga CC9 na batch ng training…. Ang gagaling. The best.
Yung CC10 din
Sali nyo na rin yung CC1-CC7
Yung training dito mahirap pero talagang marami kang matutututunan.
the training here is challenging. kumbaga, ung mga me utak lang ang nakakapasa. sa mga sore losers, better luck next time… peace…!
sana taasan ang sahod. l2s yata ang pinakalow in salary value. mahirap yata magtrabaho sa gabi lalo pa kapag parang sa saleslady lang ang salary mu…
oo nga. sana taasan lang ang sahod kasi sa mga naririnig ko, mahirap daw ang hinahandle na call jan…
pero magaling si Ms. Jayvee ng Cheyenne!!! and maganda !!! infairness!!!
Mababa nga sweldo pero ang sya naman ng atmosphere!!!
hello to the original team costa mesa!!!
mam.. i am a 2nd yr college taking up nursing at UM (university of mindanao).. pwede kau ako???? hmp… ksi po iregular student me ngaun eh.. 1 lng subj ko ngaun.. kaasar…
how much is the starting salary here? may bond ba?…plz reply!!!!…how much is the night dif?
i’m one of those who just recently resigned these past few months – pinilit ng mngmt na lahat ng Linksys level 1 + ibang SAT nilagay sa new account na Dish Network.
C31 the best!
the bond will be given 2 u aftr a yr, d may savings kna. mga mautak nga lng ang pumapasa kya dapat increase their salary coz worthy nman mga employees nyo. pra d mglipat sa ibang callcentrs na mas malaki ang sahod.
know what guys??? yes…mababa ang sahod ng L2S as compared to other call centers… pero ayos lng for a fresh applicant like me… at least I underwent a very good if not tha best training, from Soft skills to Technical skills training… The BEST!
call center are the best why?????? Mahahasa ka talaga dito kong interesado ka lang
L2S is the best! the salary might not be that high but the experience and knowledge you will gain is way beyond any other call center company, TRUST ME! its something you can be proud of, its something no amount could ever pay. Go L2S! You ROCK! My loyalt
GO MOUNT MUIR and MOUNT SAN GORGONIO!!! Thank you Trigger for believing in us!!
Low salary compared to other call centers but training is EXCELLENT! You will really learn a lot and put everything you’e learned into practice.
si bullet? nasa TRG na.. sa ortigas center.. hanston building.. training din siya
Ask ko Lang Po.. may bayad ba ung soft skill training d2 sa link2support? now.. concentrix.. i’m planning to go on to their training po kc.. tnx po sa magrereply ^_^
interview ko bukas … gudluck nlng to me!!!
gud pm..pwede na po ba mag apply sa company niyo ngaun?? i am a second year student from university of mindanao..taking up bachelor of science in nursing.. thank you and god bless..
Hi guys! Im a Product Support Specialist here at Concentrix-CDO(former Link2support, Inc.) for 1yr & 9mos. & I agreed some comments posted here that the TRAININGS here are EXCELLENT, cant be compared to other call centers, that’s true & even other call c
i’m currently employed @ this company… ganito yun… i’m happy noon kasi troubleshooting lang, after several months