MDS Call Solutions, Inc. or MDSCSI a business process outsourcing company that specializes in contact center services and customer relationship management. MDS Call Solutions believes on its dedication and responsibility in delivery unparalleled customer service and customer friendly customer contact center solutions for all its partner clients.
Founded in 2007, MDS Call Solutions was originally established to cater the needs of Golden Arches Development Corporation, or famously known as Mcdonalds. Mcdonalds started in the Philippines in 1981 and is part of the global network of the largest fast food change in the whole world. In particular, MDS Call Solutions was created to handle the delivery service innovations for McDonalds, the centralized service delivery hotline 8-MCDO (8-6236). It also handles that online delivery system of Mcdonalds www.mcdelivery.com.ph, and recently, the first cash-less mobile ordering system or the online ordering via mobile internet. MDS Call Solutions is in line with McDonald’s Philippines in providing convenience and the best quality service to Filipinos.
Today, with its efficient, effective and monitored communications system, MDSCSI has expanded its service portfolio by catering to other companies in need of the same quality customer relationship management service that people get in Mcdonalds. MDS Philippines aims in successfully and competently provide clients outstanding Mcdonalds brand of customer service. It also envisioned itself to be the most preferred choice BPO to provide superior and customer friendly contact center solutions to companies around the world.
MDS Call Solutions main objective is to provide and offer both technical and communication services, including inbound and outbound services, technical support, consultancy, telemarketing and sales and customer sales support to different companies using a multichannel format from voice, email and chat, that utilizes the most advance application software and telecommunications equipment that will ultimately add value to companies.
MDS Call Solutions Philippines call center office address:
MDS Call Solutions Makati
2nd Floor BJS Building
1869 P. Domingo St., Barangay Kasilawan
Makati City, Philippines
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