PCCW Teleservices is a leading business process outsourcing (BPO) provider specializing in all areas of voice and non-voice customer service, technical support, marketing and sales, customer retention/ winback campaign and other pertinent services. Established in 1992, PCCW operates a global network of 24-hour, multi-channel and multilingual contact centers in 16 locations in the U.S., China, Hong Kong, the Philippines, and Panama manned by over 12,000 employees.
PCCW Teleservices distinguishes itself with its multilingual capabilities that can break all the language barriers in practically the whole world. It provides multi-lingual solutions in English, Spanish, Mandarin, Cantonese, Portuguese, Arabic, Japanese, Korean and other Asian languages.
PCCW Teleservices provides 4 major services namely Revenue Generation including Licensed Insurance Agents. Lead Generation / Qualification, Customer Acquisition and Up-sell & Cross-sell; Customer Care management such as Response Management, Customer Service, Technical Support and after sales services; Back Office Processes such as Data Entry, Claims and Order Processing; and Data Review and Cleansing.
PCCW envisions itself to be the leading customer management service provider for multinational clients from anywhere in the globe. Its proven flexible business model evolved out of extensive years of experience in diverse industries including Finance Services and Insurance, Telecommunications, Technology, Travel, Lifestyle, and Entertainment. Catering over 40 million customers every year from different cultures, nations and languages, PCCW has successfully maximize opportunities from every customer it contacts.
PCCW Teleservices is an operating division of HKT Group Holdings Limited (HKT), the premier telecommunications provider in Hong Kong that provides a whole range of pioneering media content and services across fixed-line, broadband Internet access, TV and mobile platforms.
PCCW Teleservices Philippines call centers are located in:
PCCW Teleservices main headquarters is located in:
23/F, West Exchange Tower
322 Des Voeux Road Central
Sheung Wan, Hong Kong
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