Pizza Hut is one of the first fast food restaurants in the world that specialized in pizza. It started in 1958 Kansas and had since then expanded into a pizza chain all over the globe. It reached the Philippine shores in 1984. Today, there are over 140 pizza outlets strategically scattered throughout the archipelago.
Pizza Hut however is not just pizza. It has expanded its menu with a variety of different dishes and desserts for casual dining experience. In 1989, Pizza hut commenced it delivery service for the better convenience of its customers. They deliver pizza where and when you needed it. However, this started as a Restaurant Based Delivery (RBD). Delivery services are available on identified restaurant branches like the Quad Parksquare, Greenbelt and Greenhills, San Juan in 1990.
Delivery is limited within the vicinity and every resto unit has its own number to be called. Pioneering the standards to operational efficiency, the company later on launches its first one-number system which is 911111. In lieu of which, the company also established a pizza call service center. The pizza hut call center centralized the order calls of all customers in the metro area. One simply have to dial 9111111 which is routed to the pizza hut call center who receives the call and assigns this order to the nearest pizza hut branch where the customer is located.
With this system, the company has indeed live up to its promise of on time delivery and freshly hot pizza. The pizza hut call center at the moment only caters the national capital region. Customers from the provinces who want to order pizza must need to know the local numbers of their local pizza hut outlets in their respective areas to order.
The pizza hut call center is staffed with specialized agents who are knowledgeable with the company products. Many of these employees are former trainees and employees of some branches of Pizza Hut. The pizza hut call center operates just like any other typical call center company. However, English proficiency requirements is not as demanding as other international call center companies because its principal clients are Filipinos or local customers. Nevertheless, a rigorous training is conducted so that agents will be well equipped in servicing its meticulous pizza customers.
Pizza Hut is owned by the Araneta Group of Companies, along with Taco Bell and Dairy Queen. For further inquiries about the Pizza Hut call center, one can personally drop by in its headquarters in 18th Floor, Aurora Tower, Araneta Center, Quezon City or call 63 (2) 911-3101.
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