2Go Call Center

2Go Call Center is a subsidiary of the 2GO Group Inc., which is the largest leading logistics provider in the Philippine with over 148 years of experience in the shipping and logistics industry. The 2GO group is composed of different subspecialties in the logistics and service industries such as 2GO Travel which caters travelling tourists, […]

How to get to 2Go Aboitiz Manila?

Question: How to get to 2Go Aboitiz Manila? Answer: 2Go Aboitiz main call center office is located in Times Plaza Building, along Taft ave. cor UN avenue, Manila. Residents from Manila and nearby areas can take the LRT-1 to UN station; then take a 3 minute walk towards Times Plaza Building to reach 2Go Aboitiz […]

How to go to 2Go Paranaque?

Question: How to go to 2Go Paranaque? Answer: 2GO Call center has a satellite office located in Columbia Airfreight Complex I, along MIASCOR Drive, NAIA Avenue, Paranaque City. Nearest landmark to 2GO Paranaque is Duty Free Philippines. Residents from Manila and nearby areas can take a FX taxi ride (available in Lawton) going to Sucat […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Cignal TV Customer Service

Cignal Digital TV is a satellite television service provider in the Philippines that is owned and operated by Media Scape. The company was the first to offer digital television broadcast which allow viewers to enjoy the digital quality ouput of the HD televisions in regular local broadcasts. It also can accommodate interactive services provided on […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

i-Contacts Philippines

i-Contacts Corporation or i-Con for short is a wholly owned subsidiary of Smart Communications Inc. that serves as a multi-channeled contact center service provider that help companies connect with their customers via voice, fax, internet and Short Messaging System (SMS). iContacts Philippines was established in 2001 serving as independent contact center that mainly provides customer […]

Destiny Cable Customer Service

Destiny Cable is the second largest cable television subscription service in the Philippines today providing services in the national capital region and other metro areas in the provinces. It is currently known as Global Destiny Cable after it partnered with Global Cable in 2001, which further reinforced and standardized its cable television endeavors. Global Destiny […]

PLDT Call Center

The PLDT Call center is a general term which could refer to two entities namely, the PLDT hotline call center or the SPi Global. The former pertains to the call center that receives calls when PLDT customers and subscribers call PLDT centralized hotline numbers for inquiries, request for telephone repair service, directory assistance, operator assistance […]

Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]