Philippines Laws on Call Center

General laws relating to labor is basically contained on the Philippine labor code. There are particular provisions that generally refer to labor which applies to the call center industry such as employment of night workers, mandatory deductions and health guidelines, rights of women, provisions on overtime work and holidays, night work schedules, penalties or erring […]

ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]

BPO Hubs in the Philippines

In Philippines, the call centers or call centre in fact started as a plain provider of email response and managing services. As time pass by, the call center industry comprises 80% of the outsourcing industry in the Philippines. Among the client of the call center is the United States market, which occupies the 80% services […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

Growth of Philippine Call Centers

Over the last two decades, the Philippines had become a popular destination for business process outsourcing chief of them, the contact center industry. The BPO industry is considered as the fastest growing industry in the Philippines that generate revenues of over 10 billion US dollars. The greater part of this amount is attributed to call […]

Backpay for AWOL

Backpay pertains to the past salaries and benefits to which an employee is entitled because the employee had actually worked for it or has rendered service to the company. The benefits many include bonuses, increments and overtime that an employee has already earned. AWOL (absence without leave) employees or employees who got absent without proper […]

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]

Philippines vs India Call Centers

The two contenders for offshore outsourcing are India and Philippines. While both countries have their own current niches in the type of business processes that are outsourced, the Philippines remains as one a top destination for the contact center BPO? Why is this so? While India had been a center for outsourcing for many years, […]

Night Differential for Call Centers

Night Differential is an additional amount paid to an employee who works at night between 10 p.m. and 6 a.m. This pay is compulsory as provided by the Labor Code of Philippines. Article 86 of the Labor Code stipulates that “every employee is entitled to a night shift differential or night shift pay of not […]

Call Center Wage Hike

Philippines is the second largest call center business capital in the world today, the BPO companies knows that hiring call center agents is as easy as 123. They expect that hiring Filipinos as their agent means giving them salary not on the range of salary bracket. For instance in the provinces, many call center agent […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Call Center Regular Employee

The term “regular” is a classification of employment according to one’s tenure often contrasted against casual employee. According to the Labor Code of the Philippines, an employee is regular if one is has rendered at least one year of service, whether continuous or broken. An employee is also considered regular even if evinced only by […]

Hazard Pay in the Philippines

Hazard pay is a compensation given to employees whose work is hazardous or dangerous in nature or report for work in stations or areas where conditions are dangerous such if there is war or active hostilities. In the Philippines, hazard pay is provided by law to military and police officers (for their vulnerability to physical […]

JPMorgan Chase Philippines

JPMorgan Chase is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management and private equity. JP Morgan Chase expanded their call center operations in the Philippines and offer various offshoring operations such as credit collection and home mortgage. JPMorgan Chase is pioneering in financial services and […]

Call Center Management during Holidays

When Philippine holidays are on the midst like Christmas, New Year, the Holy Week and All Saint’s Day, most Filipino workers are excited. The same is true among call center agents because it is a time of vacations with their loved ones, going home in the provinces, family reunions and get-togethers with friends. While most […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

How to get to MontPac Makati?

Question: How to get to MontPac Makati? Answer: MontPac Outsourcing Philippines main call center office is currently located in Philippine Axa Life Center building, along Gil Puyat (Buendia), Makati City. Nearest landmarks to MontPac Makati are Makati Post Office, Tropical Hut and CEU Makati. Residents from Taft, Caloocan, Manila and nearby areas can easily reach […]

PIASI Philippines

Philippine Interactive Audiotext Services, Inc. or PIASI is a business process solutions company whose trademark expertise is finding ways to transform a company’s business without changing or compromising the identity of the organization. PIASI Philippines is especially known as the pioneer visa outsource service provider in the Philippines helping foreign corporations set up visa applications […]

PAF Finance Center

The PAF (Philippine Air force) Finance Center is a unit under the Philippine Air Force created to provide financial services to its members. The PAF Finance Center was established on Oct 1973 in pursuant to General Order Nr 130 initially as a provisional unit. It is headed by the Commanding General whereas Comptrollership pertains to […]

How to get to AMDATEX Makati?

Question: How to get to AMDATEX Makati? Answer: American Data Exchange Corporation has a satellite call center office located in Philippine AXA Life Centre, along Buendia ave., Makati City. Residents from Manila and nearby areas can easily get to ADEC Solutions Makati via LRT ride to Buendia station; then take a jeepney/bus ride going Ayala/Makati; […]