e-Southwave Contact Solutions

e-Southwave Contact Solutions defines career success in terms of profitable and tangible remuneration packages. eSouthwave Philippines adheres to the adage that service is the heart of our business and thus, it puts extra effort in delivering services that is par beyond standards. Among the important cultural values that e-Southwave Contact Solutions instills to each and […]

Call Centers in Lipa

Lipa City in Batangas is a first-class located south of the Philippine capital of Manila. With its strategic location as a transport hub to the Visayas, the city serves as a gateway for many people. With the strong economic progress and urbanization of Lipa, it was hailed as one of the top next wave cities […]

World Pacific Contact Center Solutions

As a headhunter for customer service and tech support agents for both local and multinational contact centers based in the country, World Pacific Contact Center Solutions prides itself of its first-class staffing experience, modern technology and infrastructure that functions as the pillars for a winning alliance to Contact Center and BPO requirements. WCCS Philippines call […]

Stellar Global Solutions Philippines

The voice behind the leading international brands of the world, Stellar Global Solutions Philippines is the no. 1 partner in customer relationship management provided no less than the leading experts in the field of CRM. Stellar Global Solutions Philippines is about the people and for the people operating in a three way close partnership with […]

Contact Center Association of the Philippines

The Contact Center Association of the Philippines (CCAP) is the official organization of call center companies in the Philippines that aims to promote the Philippines as the top destination for outsourcing contact center services and formulate professional standards and practices to ensure superior and world class quality services. CCAP is engaged in organizing learning, trading […]

How to get to West Contact Services Pioneer?

Question: How to get to West Contact Services Pioneer? Answer: West Contact Services has a satellite call center office situated in Robinsons Cybergate Center Tower 1, along EDSA cor. Pioneer st., Mandaluyong City. Nearest landmarks to West Mandaluyong are Robinsons Pioneer and Go Hotels. Residents from Mandaluyong, Boni and nearby areas can take a jeepney […]

AWS Contact Center Solutions

AWS Contact Center Solutions is contact Center Company that specializes in customer relationship management and services specializing in the providing flexible, high quality customer support solutions particularly on inbound technical support and customer service using multiple channels from phone, email, web and chat. AWS Contact Center Solutions primarily delivers services to an English Speaking market […]

One Contact Center Job Openings

One Global Philippines values one’s efforts in achieving great success. It’s cliche that practice makes perfect. But it’s true. Your potentials are your driving force to succeed. At One Global Contact Center Philippines, we can help you hit your targets. One Global Call Center Philippines wants people who click. One Global Contact Center offers a […]

Contact Center ng Bayan

The Contact Center ng Bayan (CCB) serves as the center which Filipino citizens, Philippine residents, civil society organizations and other entities can contact to air complaints, send their concerns, voice their grievances, provide feedback and other recommendations or suggestions to participating government agencies. In short, it functions primarily as the citizen’s help desk. However, it […]

Level One Contact Solutions

Level One Contact Solutions Inc. is an offshore business process outsourcing company that integrate western style of business management with top outsourcing experience in the Philippines to present superior level of quality that give the finest services. The company goal is assist clients to communicate more efficiently, capitalize on the value of customer relations and […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

825 Solutions Call Center

825 Solutions a contact center company that specializes in outbound and inbound telemarketing solutions that caters small and medium sized international companies, individual entrepreneurs as multinational corporations. 825 Solutions Philippines has a pool of highly trained personnel team that can help clients expand and maintain contact with current customers. The company provides dedicated staff to […]

Mitel

Mitel (eKontact Technologies) is a business process outsourcing company that help companies utilize and capitalize on information and communications technology to create opportunities and address business challenges for all organizations. Mitel abridged complicated communications and take businesses at the avant-garde of change and progress. The company innovations allows companies to connect, share, exchange and collaborate […]

Customer Contact Channels Philippines

Customer Contact Channels or C3 is leading outsourcing company that specializes in customer management solutions. With over 30 years of experience in the trade, the company prides itself of its time-tested methodologies and wide industry insights to flawlessly to administer and enhance customer relationship and interactions management. The strength of C3 lies on its utmost […]

CosmoCom ePLDT

The Future of Contact Center Technology, CosmoCom is an IT service firm that provides a unified, all-IP contact center suite that allows companies to hastily, clearly and cost-effectively complete the most complicated customer interaction management requirements. Its revolutionary service integrates all customer contact functions, locations, and personnel embracing outsourcers and home agents on a single […]

Telrite Contact Solutions

The Right Choice. Telrite Contact Solutions is a BPO firm established in 2000 that provides communication services and telecommunications network technology. Telrite Philippines is the right choice for its integrated reliable technologies and new advanced cutting edge systems that makes the company’s Network Design unmatched by competitors. More than just a long distance company, Telrite […]

i-Contacts Philippines

i-Contacts Corporation or i-Con for short is a wholly owned subsidiary of Smart Communications Inc. that serves as a multi-channeled contact center service provider that help companies connect with their customers via voice, fax, internet and Short Messaging System (SMS). iContacts Philippines was established in 2001 serving as independent contact center that mainly provides customer […]

Western Wats Philippines

Western Wats Philippines doesn’t provide the usual call center company like customer service and technical services, they merely provides services base on market research. Western Wats provides in turn for their customers. The company will then gives the information they wanted to survey for a particular topic. The natural information which is the main concern for […]