Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Bayantel Call Center

Bayan Telecommunications or Bayantel for short is a one of the leading telecommunications company that provides telecommunication solutions and different voice and data applications to both corporate and individual customers. It is a member of the Lopez Group of Companies and is included the Philippines top 100 most profitable companies in the Philippines in terms […]

KGB Philippines

Prompted by the poor customer billing service of a Telco, Robert A. Pines and Evan Marwell founded INFONXX in New York on 1991. Today, the company now known as “KGB”, is the world’s biggest provider of branded directory assistance services in Europe and outsourced directory assistance services in the United States, with over a billion […]

NCO Philippines Job Openings

Call Center Agents for Immediate Hiring! Training and Quality Manager Team Manager – Sales (QC) Senior Operations Manager (Clark, Pampanga) HR Masterdata Administrator Apply Now! free prepaid phone cards for those who will pass the day’s assessment. Available Positions: Technical Support Representatives Customer Service Representatives Collections Agents Directory Assistance Agents (QC Only) IT Site Support […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

How to go to Access Direct Cebu?

Question: How to go to Access Direct Cebu? Answer: Access Direct Teksolutions main call center office is currently located in Bayantel Telecommunications building, along Sikatuna-Jakosalem intersection, Cebu City. Nearest landmarks to Access Direct Cebu are Zapatera Barangay Hall and Amway Business Center. Residents from Cebu can easily reach Access Direct Cebu via jeepney ride route […]

Streetdirectory Philippines

Streetdirectory is a company engaged in the development of an online web mapping application and business directory service. It primarily published the Streetdirectory website which allowed users to search for maps and addresses of businesses, products and services including a comprehensive directory a building. It also pioneered in providing a mobile street-directory map. The company […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Local Call Centers

Extending Help To Filipino People Through Local Call Centers The demand for customer support in the Philippines has increased in number over the years and that is the reason why local call centers have been born. Through the years, we do not only offer assistance to foreign countries but to fellow Filipinos as well. This […]

Civicom Pacific

Civicom Pacific is a company founded in 2000 that provides advanced communications solutions such as Conference Calling, Event Calls, Web Conferencing, Web Casting, Transcription, Dial-A-Note, One Click Calling, Marketing Research Services and Custom Telephony Development. In 2007, Civicom Philippines was established to provide operational and administrative support. Later on, Civicom Philippines created an offshore staffing […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

Access Direct Teksolutions

Access Direct Teksolutions, Inc. is a vibrant online business process outsourcing company that provides mortgage leads, refinance leads and debt consolidation leads in order provide clients with competent, readily available mortgage loan or debt consolidation needs. This basically means sourcing potential borrowers or customers for a mortgage loan, that undergo strict selection and screening guidelines […]