With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]
Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]
Founded since 1978 and currently with over a 120,000 employees in 200+ service centers in 50 countries around the world, Teleperformance is one of the largest BPO companies in the world that provides services in 66 different languages for major international companies across different various industries. Teleperformance Philippines transforms passion into excellence by believing on […]
HSBC Call center is a Global Service Center that particularly caters customers of one of the largest financial world that has been operating in the Philippines for over 132, the Hongkong and Shanghai Banking Corporation or HSBC. It serves HSBC customers from all over the world. HSBC was established in Hongkong on March 1865. HSBC […]
At West Contact Services, clients are afforded cutting edge technology. West call center also conducts intensive research to ensure the development of the perfect solutions that fits a client in their respective industry. West Contact Services provides up to date reporting mechanism to ensure its clients of complete transparency and monitoring of customer interactions. West […]
The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]
Pacific Hub Corporation (PacificHub Philippines) is one of the call centers in the Philippines. Pacific Hub Corporation (PacificHub Philippines) – To engage in contact center and other business process outsourcing. Pacific Hub Corporation (PacificHub Philippines) caters various call center operations. The Pacific Hub Corporation brand stems from its AGILE values which stand for accountability, growth […]
TRG stands for The Resource Group, a premiere international BPO company that provides equity capital, strategic management consultancy services, tailored solutions and exclusive technology (SATMAP) in the outsourcing industry. In short, TRG Philippines also acts as an outsourcing vendor to outsourcing companies. The serves to speed up profit growth, advance operational efficiency and significantly enhance […]
Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]
Question: How to go to ZTE Buendia? Answer: ZTE Philippines has another call center office currently situated in Petron Mega Plaza, along Gil Puyat/Buendia avenue, Makati City. Nearest landmarks to ZTE Makati are SSS Buendia and Pacific Star building. If you are coming from EDSA, take a MRT ride to Buendia station; then walk towards […]
Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]
Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]
Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, Advanced Contact Solutions call […]
Question: How to get to Verizon Makati? Answer: Verizon Communications Philippines has another call center office currently located in BPI Buendia Center building, along Buendia Ave., Makati City. Nearest landmarks to Verizon Makati are SSS Buendia and Jollibee Pacific Center. Residents coming from EDSA can take a MRT ride to Buendia station; then walk towards […]
ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance Telephone Company (PLDT), the biggest and most dominant telecommunications provider in the Philippines. Founded in 2001, the company operates eight customer contact centers serving Fortune 500 companies in North America and Europe and is manpowered by more than 7,000 […]
Question: How to get to ACM Philippines Makati? Answer: Advanced Credit Management Philippines main call center office is currently situated in BPI Buendia Center Building, along Gil Puyat/Buendia ave., Makati City. Nearest landmarks to ACM Philippines Makati are SSS Building and Pacific Star Building. Residents from North Area (Quezon City, Cubao, Fairview) and South Area […]
Question: How to get to IMS Health Makati? Answer: IMS Health Philippines main call center office is currently located in BPI Buendia Center, along Ayala-Buendia intersection, Makati City. Nearest landmarks to IMS Health Makati are BDO, and SSS Building. Residents from Pateros, Taguig and nearby areas can take a jeepney ride to Guadalupe; then take […]
The customers are every business lifeline. This is why businesses never stop looking for ways on how to increase their sales. What most of them fail to realize, though, is that there is one important aspect of the business that they need to focus on if they really want to improve their sales customer service. […]
With all the call center companies setting up offices in the Philippines, it is important for us to identify the top 20 call centers today. This can serve as a guide for job seekers and current employees to ensure that they will only render their services to the best in the industry. Let us enumerate […]
The best customer service spiels are characterized by its sincerity, optimism and focus on the customer’s needs. The sincerity of the spiel is determined ultimately by the agent, which is reflected in the spontaneity and naturalness of the voice, tone and delivery of the agent. Optimism on the other hand refers to the cheerfulness and […]