Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Active Contact Network Domestic Contact Center

Active Contact Network Domestic Contact Center is a business process outsourcing firm that specializes in contact services and telemarketing. It is a Philippine-based contact service provider that caters the local market servicing local banks, financial institutions, retailers, telecommunications company and public agencies. One of Active Contact Network major clients included HSBC credit cards in which […]

How to go to Hit Rate Bacolod?

Question: How to go to Hit Rate Bacolod? Answer: Hit Rate Solutions main call center office is currently located in Lopue’s Center East Block building, along Carlos Hilado highway, Bacolod City. Nearest landmarks to Hit Rate Bacolod are Mang Inasal and DFA Bacolod. Residents from Bacolod can get to Hit Rate Bacolod via taking a […]

How to go to Convergys Bacolod?

Question: How to go to Convergys Bacolod? Answer: Convergys Philippines has a satellite call center office located in Two San Parq along Lacson St., Bacolod City. Residents from Bacolod can take a jeepney ride going to Robinsons Place Bacolod; alight at Sta. Clara ave and take a 5 minute walk to reach Convergys Bacolod. Nearby […]

How to get to Teletech Bacolod?

Question: How to get to Teletech Bacolod? Answer: Teletech Philippines has a satellite call center office located in Robinson’s Cybergate Metro, along Araneta ave., Singcang, Bacolod City. Residents from Bacolod and nearby areas can take a jeepney ride going to Robinsons Metro; and take a 5-10 minute walk to reach Teletech Bacolod. If you are […]

24 by 7 Contact Solutions

Established in 2011, 24 by 7 Contact Solutions is a business process outsourcing provider that specializes in telemarketing. More often than not, businesses especially small and medium size enterprises find it difficult to establish and implement a general marketing strategy that will effectively deliver results. 24-7 Contact Solutions was principally organized and designed to address […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

C3 Customer Contact Channels

Customer Contact Channels or C3 for short sums up its specific focus: “To build brand value with every call we answer, every email we respond to, and every web visitor that we support”. With over 30 years of diverse and profound experience, C3 Customer Contact Channels has established itself as the most dependable partner in […]

How to get to Teleperformance Bacolod?

Question: How to get to Teleperformance Bacolod? Answer: Teleperformance philippines has a satellite office in Bacolod city. Teleperformance bacolod is currently located in Luxur Place along Magsaysay Avenue, Bacolod City. You can get to Luxur Place via jeepney ride travelling along Magsaysay Avenue, and alight near Bacolod City Police office to reach Teleperformance Bacolod. You […]

How to get to Transcom Bacolod?

Question: How to get to Transcom Bacolod? Answer: Transcom Asia call center has expanded their operations in Bacolod City. Transcom Bacolod office is currently located in Transcom City Building, Tangub. You can get to Transcom Bacolod via jeepney ride going to Old Bacolod Airport (Araneta highway) and alight in Transcom building. You can follow directions […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Amicassa Process Solutions

Established in 2008, Amicassa Process Solutions, Inc. (APSI) operates as the sales support functions of the three residential real estate development company of Ayala Land namely Ayala Land Premier, Alveo and Avida. Each brand specializes in residential development projects catering differing and diverse markets from the very rich elite class, to the young and fast […]

How to get to Interface Baguio?

Question: How to get to Interface Baguio? Answer: Interface Techno-Phil (ITI Philippines) has another call center office located in Del Rosario Bldg., Km4 La Trinidad Benguet, Baguio City. Nearest landmarks to Interface Baguio are Puregold & Pine Valley Plaza. Residents from Baguio can easily get to Interface Techno Baguio via taking a jeepney/bus ride to […]

How to start a Call Center Business in the Philippines

Starting a call center business in the Philippines is easy. Foreign investors are given utmost support by the Philippine government the country continuously promotes itself as a haven for foreign investment. The only difficult part in starting up the business is the documentation part primarily because foreigners do not usually know their way around the […]

How to go to 724Care Cebu?

Question: How to go to 724Care Cebu? Answer: 724Care main call center office is located in Gothong IT Building, along MJ Cuenco Ave., Mandaue, Cebu. Nearest landmark to 724Care Cebu is BIR Office Mandaue. Residents from Cebu and Mandaue can take a jeepney route 20-22 ride via MJ Cuenco; alight in front of Gothong IT […]