How to get to Verizon Makati?

Question: How to get to Verizon Makati? Answer: Verizon Communications Philippines has another call center office currently located in BPI Buendia Center building, along Buendia Ave., Makati City. Nearest landmarks to Verizon Makati are SSS Buendia and Jollibee Pacific Center. Residents coming from EDSA can take a MRT ride to Buendia station; then walk towards […]

How to get to ACM Philippines Makati?

Question: How to get to ACM Philippines Makati? Answer: Advanced Credit Management Philippines main call center office is currently situated in BPI Buendia Center Building, along Gil Puyat/Buendia ave., Makati City. Nearest landmarks to ACM Philippines Makati are SSS Building and Pacific Star Building. Residents from North Area (Quezon City, Cubao, Fairview) and South Area […]

How to get to IMS Health Makati?

Question: How to get to IMS Health Makati? Answer: IMS Health Philippines main call center office is currently located in BPI Buendia Center, along Ayala-Buendia intersection, Makati City. Nearest landmarks to IMS Health Makati are BDO, and SSS Building. Residents from Pateros, Taguig and nearby areas can take a jeepney ride to Guadalupe; then take […]

ACM Group Philippines

Established in 1982, ACM Group is one of the largest debt collection groups in Australia that provides premium collection services to a blue chip client base. The company initially started as a mercantile agency the offered specialist debt collection services on a commission basis. In 2005, ACM Group changed its strategy by acquiring non-performing debt […]

How to go to ZTE Buendia?

Question: How to go to ZTE Buendia? Answer: ZTE Philippines has another call center office currently situated in Petron Mega Plaza, along Gil Puyat/Buendia avenue, Makati City. Nearest landmarks to ZTE Makati are SSS Buendia and Pacific Star building. If you are coming from EDSA, take a MRT ride to Buendia station; then walk towards […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Active Contact Network Domestic Contact Center

Active Contact Network Domestic Contact Center is a business process outsourcing firm that specializes in contact services and telemarketing. It is a Philippine-based contact service provider that caters the local market servicing local banks, financial institutions, retailers, telecommunications company and public agencies. One of Active Contact Network major clients included HSBC credit cards in which […]

Where is iPlus ePLDT Makati?

Question: Where is iPlus ePLDT Makati? Answer: iPlus Intelligent Network ePLDT main call center office is currently located in L.V. Locsin Building, along Ayala cor. Makati Avenue, Makati City. Nearest landmarks to iPlus ePLDT Makati are Manila Peninsula and Makati Shangri-La hotels. If you are coming from EDSA, take a MRT ride to Ayala station; […]

How to go to Assurant Makati?

Question: How to go to Assurant Makati? Answer: Assurant BPO Solutions has a satellite call center office located in Zuellig Building, along Makati avenue corner Paseo de Roxas, Makati City. Nearest landmarks to Assurant Makati are Mandarin Oriental Hotel and Sultan Kudarat Monument. If you are coming from EDSA, the fastest way to Assurant Makati […]

How to get to eTrade Makati?

Question: How to get to eTrade Makati? Answer: eTrade Philippines main call center office is situated in Yuchengo Tower 1, inside RCBC Plaza, Ayala avenue, Makati city. Nearest landmarks to eTrade Makati are Aegis building and Makati Medical Center. If you are coming from EDSA, you have 2 options to get to eTrade Makati. First […]

How to get to Acestar Makati?

Question: How to get to Acestar Makati? Answer: Acestar Telecommunication Systems main call center office is currently located in Sunvar Plaza Condominium, along Amorsolo cor. Arnaiz avenue, Makati City. Nearest landmarks to Acestar Systems are Makati Cinema Square and Don Bosco Makati. If you are coming from EDSA, the fastest way to Acestar Makati is […]

How to get to Aegis Makati?

Question: How to get to Aegis Makati? Answer: Aegis PeopleSupport call center main office is in Makati City. Aegis Makati is strategically located in Aegis PeopleSupport Center, Ayala Avenue, Makati City. Aegis Makati is accessible via MRT ride to Makati Station, then take a jeepney ride along Ayala Avenue, and alight near Makati Medical Center. […]

24 by 7 Contact Solutions

Established in 2011, 24 by 7 Contact Solutions is a business process outsourcing provider that specializes in telemarketing. More often than not, businesses especially small and medium size enterprises find it difficult to establish and implement a general marketing strategy that will effectively deliver results. 24-7 Contact Solutions was principally organized and designed to address […]

C3 Customer Contact Channels

Customer Contact Channels or C3 for short sums up its specific focus: “To build brand value with every call we answer, every email we respond to, and every web visitor that we support”. With over 30 years of diverse and profound experience, C3 Customer Contact Channels has established itself as the most dependable partner in […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]