How to get to Convergys Imus?

Question: How to get to Convergys Imus? Answer: Convergys Philippines has a satellite call center office (recruitment hub) located in Robinsons Place Imus, along Aguinaldo Highway, Cavite. Residents from Cavite and nearby areas can take a jeepney/bus ride along Aguinaldo; alight in front of Robinsons Imus and take a 3 minute walk towards Convergys Imus. […]

MphasiS

MphasiS is an HP company that provides steadily delivers applications, Infrastructure services and business process outsourcing services to different international companies across the world through a blend of technological and business process expertise to improve business performance and increase profitability of clients from across different industries from Banking, Insurance, Telecommunications, Healthcare, Hospitality to Governments worldwide. […]

Tips to Improve Phone Skills

Customer service in the call center industry is primarily imparted through the phone. Hence, customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agent’s phone skills. Greet. A call starts and ends with a greeting. Unlike in ordinary phone calls […]

Tips on Phone Interviews

Many companies conduct initial phone interviews as part of its initial screening process to help save time and effort in doing interviews at the office as well as help applicants save their time and effort in going to the office and getting rejected immediately. In the call center industry, this also helps the HR to […]

How to Pass a Phone Simulation?

A phone simulation test is an examination conducted in the call center industry in which applicants get to encounter a real like scenario of what a call center agent performs. Using a similar workstation, the applicant will receive a simulated call and is asked to interact and perform the job of the agent. Through this, […]

PriMetrica Asia Pacific

Established in in 2002, Primetrica is a California based market research company that delivers market intelligence, analytics, and strategic consultancy. It offers a set of analytic services including basic descriptive studies and metrics as well as forecast modeling. PriMetrica Asia Pacific releases authoritative reports on international networks, traffic flows, and pricing and monitors physical environment […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Lumina Mall Cavite

The Lumina Mall in Cavite refers to the Lumina Point Mall located at the Lumina junction at Imus Cavite Philippines. Strategically located at a junction road leading to the city proper of Imus, the Lumina Point mall is convergence of people that will be home for commercial stores and entertainment centers for the people of […]

ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

How to go to Task Us Cavite?

Question: How to go to Task Us Cavite? Answer: TaskUs Philippines main call center office is currently locatedin ARC Center, along Aguinaldo Highway, Bacoor, Cavite. Nearest landmarks to Task Us Cavite are Shell Gas Station and Maynilad office. Residents from Imus and nearby Cavite areas can easily reach TaskUs Philippines via jeepney/bus ride going to […]

How to go to 724Care Cebu?

Question: How to go to 724Care Cebu? Answer: 724Care main call center office is located in Gothong IT Building, along MJ Cuenco Ave., Mandaue, Cebu. Nearest landmark to 724Care Cebu is BIR Office Mandaue. Residents from Cebu and Mandaue can take a jeepney route 20-22 ride via MJ Cuenco; alight in front of Gothong IT […]

Amicassa Process Solutions

Established in 2008, Amicassa Process Solutions, Inc. (APSI) operates as the sales support functions of the three residential real estate development company of Ayala Land namely Ayala Land Premier, Alveo and Avida. Each brand specializes in residential development projects catering differing and diverse markets from the very rich elite class, to the young and fast […]

How to get to Interface Baguio?

Question: How to get to Interface Baguio? Answer: Interface Techno-Phil (ITI Philippines) has another call center office located in Del Rosario Bldg., Km4 La Trinidad Benguet, Baguio City. Nearest landmarks to Interface Baguio are Puregold & Pine Valley Plaza. Residents from Baguio can easily get to Interface Techno Baguio via taking a jeepney/bus ride to […]

How to start a Call Center Business in the Philippines

Starting a call center business in the Philippines is easy. Foreign investors are given utmost support by the Philippine government the country continuously promotes itself as a haven for foreign investment. The only difficult part in starting up the business is the documentation part primarily because foreigners do not usually know their way around the […]

How to go to First Advantage Alabang?

Question: How to go to First Advantage Alabang? Answer: First Advantage Philippines main call center office is currently located in Kingston Tower, along Acacia avenue, Madrigal Business Park, Alabang. Nearest landmarks to First Advantage Alabang are Isuzu Cars Alabang and Security Bank. Residents from Las Pinas, Muntinlupa and nearby areas can easily get to First […]

How to get to NextFocus Alabang?

Question: How to get to NextFocus Alabang? Answer: NextFocus Philippines main call center/delivery center is situated in Unioil Center building, along Acacia avenue, Madrigal Business Park, Alabang, Muntinlupa. Nearest landmarks to NextFocus Alabang are BPI and Maybank. Residents from Las Pinas, Alabang, Muntilupa and nearby areas can easily get to NextFocus Alabang via jeepney ride […]