How to get to Convergys Imus?

Question: How to get to Convergys Imus? Answer: Convergys Philippines has a satellite call center office (recruitment hub) located in Robinsons Place Imus, along Aguinaldo Highway, Cavite. Residents from Cavite and nearby areas can take a jeepney/bus ride along Aguinaldo; alight in front of Robinsons Imus and take a 3 minute walk towards Convergys Imus. […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

MphasiS

MphasiS is an HP company that provides steadily delivers applications, Infrastructure services and business process outsourcing services to different international companies across the world through a blend of technological and business process expertise to improve business performance and increase profitability of clients from across different industries from Banking, Insurance, Telecommunications, Healthcare, Hospitality to Governments worldwide. […]

Tips on Phone Interviews

Many companies conduct initial phone interviews as part of its initial screening process to help save time and effort in doing interviews at the office as well as help applicants save their time and effort in going to the office and getting rejected immediately. In the call center industry, this also helps the HR to […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Stellar Global Solutions Philippines

The voice behind the leading international brands of the world, Stellar Global Solutions Philippines is the no. 1 partner in customer relationship management provided no less than the leading experts in the field of CRM. Stellar Global Solutions Philippines is about the people and for the people operating in a three way close partnership with […]

How to Pass a Phone Simulation?

A phone simulation test is an examination conducted in the call center industry in which applicants get to encounter a real like scenario of what a call center agent performs. Using a similar workstation, the applicant will receive a simulated call and is asked to interact and perform the job of the agent. Through this, […]

Bonusfon Philippines

Bonusfon.com is a US-based company that provides VoIP software and technology solutions to companies and individual consumers. Bonusfon has the technology and expertise to provide crystal-clear, low-cost calls around the globe. Bonusfon Philippines is a section of Bonus Call Inc, a VOIP software development and PC to PC calling solution company that is headquartered in […]

PriMetrica Asia Pacific

Established in in 2002, Primetrica is a California based market research company that delivers market intelligence, analytics, and strategic consultancy. It offers a set of analytic services including basic descriptive studies and metrics as well as forecast modeling. PriMetrica Asia Pacific releases authoritative reports on international networks, traffic flows, and pricing and monitors physical environment […]

ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Western Wats Philippines

Western Wats Philippines doesn’t provide the usual call center company like customer service and technical services, they merely provides services base on market research. Western Wats provides in turn for their customers. The company will then gives the information they wanted to survey for a particular topic. The natural information which is the main concern for […]

MediaRing

Incorporated in 1998 in Fremont, California, MediaRing is a business process outsourcing firm that provides telecommunication services and operates as a subsidiary of Spice i2i Limited, a one stop provider of voice, data and communication services to business that concentrate on advancing a digital lifestyle through revolutionary mobile internet solutions. ‘i2i’ stands for ‘Innovation to […]

Cantata Technology

Cantata Technology, Inc. is an IT company that delivers IP-based communications applications by providing communications infrastructure both hardware and software. It evolved out of the merger between Brooktrout Technology and Excel Switching Corporation. Cantata Technology services included establishment and implementation of telecommunications system integration and manufacturing services to value added resellers, original equipment manufacturers, and […]

Tekelec

Evolve to ThinkingNetworks. A foremost developer of extreme-performance network applications for next-generation on premise and cloud packet networks, Tekelec (originally Tekelec-Airtronic) was established in 1961 by Jean-Claude Asscher as a French electronics company for the aviation industry. Ten years after, the company was incorporated as a telecoms equipment provider and has undergone fast expansion through […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]