Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, Advanced Contact Solutions call […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

How to go to PRC Call Center Makati?

Question: How to go to PRC Call Center Makati? Answer: Precision Response Corporation (PRC Philippines) main call center office is currently located in Citibank Center building, along Paseo De Roxas, Makati City. Nearest landmarks to PRC Call Center Makati are Chinabank and Starbucks Villar. IF you are coming from EDSA, the fastest way to get […]

Top Ten reasons Why Work in Call Center

Working in a call center company has its advantages as well as disadvantages depending on the point of view of the working persons. Benefits also can have a positive impact on the part of the agent. But mostly the positive side is the one who outshine. To work as an agent in call Center Company […]

Call Center Salary (Entry level to highest position)

Working in a call center is a very fulfilling job. In the Philippines, if you work as a call center agent can receive a good pay and eventually will be promoted. That is why many job seeker as a call center agent wish to land a job as an agent. Compensation perse is the main […]

How to go to Call Center Academy Makati?

Question: How to go to Call Center Academy Makati? Answer: Call Center Academy main call center training office is situated in PDAF Building, along Gil Puyat/Buendia avenue, Makati City. Nearest landmarks to Call Center Academy Makati are SM Cyberzone 2 Building and Starbucks Coffee shop. Residents from Manila and nearby areas can take a LRT […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

How to go to West Call Center Makati?

Question: How to go to West Call Center Makati? Answer: West Customer Services call center main office is located in Exportbank Plaza, Makati. Nearest landmarks to West Makati are Jollibee & McDonalds Pasong Tamo. If you are coming from EDSA, take the MRT ride to Ayala station; then walk towards Ayala and take a jeepney […]

Call Center Agent Retention

Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is inefficient because an unstable roster of agents can be damaging to the company. It is […]

Call Center Wage Hike

Philippines is the second largest call center business capital in the world today, the BPO companies knows that hiring call center agents is as easy as 123. They expect that hiring Filipinos as their agent means giving them salary not on the range of salary bracket. For instance in the provinces, many call center agent […]

How to go to D&V Makati?

Question: How to go to D&V Makati? Answer: D&V Philippines main call center office headquarters is located in The Enterprise Center, along Ayala-Paseo De Roxas intersection, Makati City. Nearest landmarks to D&V Makati are Bank of Commerce and Insular Life building. Residents from Pateros, Taguig, Pasig and nearby areas can take a jeepney ride to […]

How to get to Verizon Makati?

Question: How to get to Verizon Makati? Answer: Verizon Communications Philippines has another call center office currently located in BPI Buendia Center building, along Buendia Ave., Makati City. Nearest landmarks to Verizon Makati are SSS Buendia and Jollibee Pacific Center. Residents coming from EDSA can take a MRT ride to Buendia station; then walk towards […]

How to get to Medicall Makati?

Question: How to get to Medicall Makati? Answer: MediCall Philippines has 2 call center offices located in Makati City. Medicall Makati is situated in 139 Corporate Cente along Valero st., while Medicall Paseo is located in Paseo Center, along Paseo De. Roxas cor. Sedeno St. Makati City. If you are coming from EDSA, take a […]

HSBC Philippines

HSBC Call center is a Global Service Center that particularly caters customers of one of the largest financial world that has been operating in the Philippines for over 132, the Hongkong and Shanghai Banking Corporation or HSBC. It serves HSBC customers from all over the world. HSBC was established in Hongkong on March 1865. HSBC […]

CyberOne Philippines

Established in 1995, CyberOne is an Australian-based professional internet service provider (ISP), that provides technical support and assistance mainly to Australian market. In 2006, it established its offshore call center branch in the Philippines after seeing the cost advantage and improvement in service quality in offshoring. CyberOne Philippine call center office mainly provides technical support […]

Gulliver Integrated Outsourcing

We see it. We can seize it. Gulliver Integrated Outsourcing Inc. is an IT outsourcing firm that specializes in the development and maintenance of internet shopping websites for the Japanese and US market. Gulliver Philippines was founded by Yoshihiro Hirayama in February 2002. Gulliver Integrated Outsourcing has expertise in the areas of Web Design and […]

How to get to ACM Philippines Makati?

Question: How to get to ACM Philippines Makati? Answer: Advanced Credit Management Philippines main call center office is currently situated in BPI Buendia Center Building, along Gil Puyat/Buendia ave., Makati City. Nearest landmarks to ACM Philippines Makati are SSS Building and Pacific Star Building. Residents from North Area (Quezon City, Cubao, Fairview) and South Area […]