Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

Top Ten reasons Why Work in Call Center

Working in a call center company has its advantages as well as disadvantages depending on the point of view of the working persons. Benefits also can have a positive impact on the part of the agent. But mostly the positive side is the one who outshine. To work as an agent in call Center Company […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

Vital Call Center Link

Founded on January 2004, Vital Call Center Link (VCC Link) principally serves as a contact center solutions provider that offers comprehensive human resource solutions to international customer contact companies from the development and setting up of customer service systems and processes, pooling of experienced and qualified manpower supply, and provision of sales and customer service […]

How to go to Aquoz Makati?

Question: How to go to Aquoz Makati? Answer: Aquoz Solutions main call center office is currently located in Zuellig building, along Paseo de Roxas-Makati ave. intersection, Makati City. Nearest landmarks to Aquoz Makati are Sultan Kudarat Monument and Luxos Roma. Residents from Manila, Caloocan, Pasay and nearby areas can take a LRT ride to Buendia […]

How to go to Assurant Makati?

Question: How to go to Assurant Makati? Answer: Assurant BPO Solutions has a satellite call center office located in Zuellig Building, along Makati avenue corner Paseo de Roxas, Makati City. Nearest landmarks to Assurant Makati are Mandarin Oriental Hotel and Sultan Kudarat Monument. If you are coming from EDSA, the fastest way to Assurant Makati […]

Where is iPlus ePLDT Makati?

Question: Where is iPlus ePLDT Makati? Answer: iPlus Intelligent Network ePLDT main call center office is currently located in L.V. Locsin Building, along Ayala cor. Makati Avenue, Makati City. Nearest landmarks to iPlus ePLDT Makati are Manila Peninsula and Makati Shangri-La hotels. If you are coming from EDSA, take a MRT ride to Ayala station; […]

How to get to Acestar Makati?

Question: How to get to Acestar Makati? Answer: Acestar Telecommunication Systems main call center office is currently located in Sunvar Plaza Condominium, along Amorsolo cor. Arnaiz avenue, Makati City. Nearest landmarks to Acestar Systems are Makati Cinema Square and Don Bosco Makati. If you are coming from EDSA, the fastest way to Acestar Makati is […]

How to get to Aegis Makati?

Question: How to get to Aegis Makati? Answer: Aegis PeopleSupport call center main office is in Makati City. Aegis Makati is strategically located in Aegis PeopleSupport Center, Ayala Avenue, Makati City. Aegis Makati is accessible via MRT ride to Makati Station, then take a jeepney ride along Ayala Avenue, and alight near Makati Medical Center. […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Call Center Agent Retention

Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is inefficient because an unstable roster of agents can be damaging to the company. It is […]

Avaya Philippines

The power of we. Avaya is a premier international provider of modern business collaboration and communications solutions that offer unified communications, real-time video collaboration, contact center networking and related services to companies around the globe. It helps bring people together with the right information at the right time in the right context, thereby empowering business […]

Comscentre Philippines

Established in in 2002 Comscentre is a business communications specialist that provides first class systems and support to major global companies mainly from the Australian market such as AirAsia, AdShell, Porsche Australia, CBUS Property, First National Real Estate, Century 21, and Baker IDI, among many others. Comscentre Philippines offers a comprehensive set of communications products […]

Lexitel Worldwide Telesync Solutions

Lexitel Worldwide Telesync Solutions is a specialized IT outsourcing firm that provides VoIP Origination and Termination, and Video Conferencing in the telecommunications industry in the Philippines. VoIP Origination is the process of giving carriers inbound call access while voice termination, refers to the routing of telephone calls from one telephone company. Through this, companies are […]

Akai Service Center Philippines

Enhance your life. Akai, which literally means “red” is a consumer electronics brand, founded by Masukichi Akai and his son, Saburo Akai as Akai Electric Company Ltd in Japan in 1929. It is now owned by Grande Holdings, a Hong Kong-based conglomerate, which also own Japanese brands such as Nakamichi and Sansui. While Akai is […]