Information: call center agent in makati scandal video

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and …

How to go to Aquoz Makati?

Question: How to go to Aquoz Makati? Answer: Aquoz Solutions main call center office is currently located in Zuellig building, along Paseo de Roxas-Makati ave. intersection, Makati City. Nearest landmarks to Aquoz Makati are Sultan Kudarat Monument and Luxos Roma. Residents from Manila, …

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ …

Call Center Agent Retention

Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is inefficient because an …