One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

Vital Call Center Link

Founded on January 2004, Vital Call Center Link (VCC Link) principally serves as a contact center solutions provider that offers comprehensive human resource solutions to international customer contact companies from the development and setting up of customer service systems and processes, pooling of experienced and qualified manpower supply, and provision of sales and customer service […]

Top Ten reasons Why Work in Call Center

Working in a call center company has its advantages as well as disadvantages depending on the point of view of the working persons. Benefits also can have a positive impact on the part of the agent. But mostly the positive side is the one who outshine. To work as an agent in call Center Company […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Call Center Mock Calls

One of the common tools used by the call center industry in training employees and evaluating applicants is the simulation tests. A simulation test is basically a test that replicates the actual work of a call center agent. This is usually through the use of mock calls in which a pre-recorded call is made to […]

Mock Call Script Inbound

The telephone has long been invented and still it is the most widely used invention worldwide. And in relation to the telephone is one of the most booming business industry today – the call center industry. The call center industry is based on the IT technology services for BPO and other application services in relation […]

Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

Quinn Data Facilities

Quinn Data Facilities or QDF is a BPO firm that specializes in contact center services. With over 20 years experience in Data Management and Outbound Telephone Services, the company can engender the resources to satisfy the need of producing and building the best quality data that affords clients flexibility, team work and dedication. Quinn Data […]

VOIP Termination

VOIP Call Termination refers to the routing an outbound telephone call from one telecom carrier or provider to its destination which is uses another telecom provider. VOIP termination carries out an outbound call from the calling party (originating point) to the called party (terminating point), thereby completing the trail by which the call flowed from […]

Call Simulation Test Tips

Call simulation tests are a common tool used in the call center industry to evaluate the required skills of prospective employees. This test replicates the actual work of a call center agent by providing a mock call, which applicants or trainees respond to. This allows a prospective agent to experience what it’s like to work […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Hire Better Call Center Agents

Working as a call center agent is not just about answering phone calls which everybody can practically do. The work of a call center agent requires special skills and talents because it is customer oriented and not just a conversational dialogue with a friend. In lieu of which, it is important for call center companies […]

Perfect Pitch Tech Philippines

PerfectPitch is an outsourcing company that specializes in providing solutions lead generation call centres from compliance issues, turnover rates, underperformance and agent communications problems. In particular, Perfect Pitch provides a proprietary hosted call centre suite called Ready Response technology that flawlessly integrate with pre-recorded audio into live agent conversations, which allows call center companies to […]

Zylun Philippines

Zylun started in 2010 by Brigham Tomco and David Kasteler as premier partner and outsourcing solutions provider focusing on staffing for technical positions and especially targeting small and medium sized enterprises. The founders recognize the critical importance of SMEs in the economy and find the need for them to take advantage of a highly skilled […]