HMOs for Call Center

Health insurance benefits are one of the sought after incentives or benefits in any organizations. The call center industry has conventionally used health benefits to attract better employees and agents in their roster. The health benefit is usually facilitated through health maintenance organizations (HMOs) which provides managed for health insurance contracts. This insurance usually covers […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

UnitedHealth Group Philippines

United Health Group or UHG is the leading and the largest health care company in the US that provides healthcare insurance benefits to over 75 million people across the world. UHG is a family of companies that provides different specialized services at practically every aspect of health care so that people can be assured their […]

Vital Call Center Link

Founded on January 2004, Vital Call Center Link (VCC Link) principally serves as a contact center solutions provider that offers comprehensive human resource solutions to international customer contact companies from the development and setting up of customer service systems and processes, pooling of experienced and qualified manpower supply, and provision of sales and customer service […]

Top Ten reasons Why Work in Call Center

Working in a call center company has its advantages as well as disadvantages depending on the point of view of the working persons. Benefits also can have a positive impact on the part of the agent. But mostly the positive side is the one who outshine. To work as an agent in call Center Company […]

Health Card for Call Center Agents

A Health Card is a card given to people that allows bearer/owner and/or one’s dependents or beneficiaries access to insured health care services that is paid by the company. The health card entitles the person to discounted or free health and medical services, cheaper medicines and other provided concessions. The issuance of health card is […]

Accord Customer Care Solutions

Established in 2000, Accord Customer Care Solutions (ACCS) is an offshoot of Accord Holdings, an investment company that has diverse business interest in Asia Pacific. Accord Customer Care Solutions was established following the need to acculturate people with the digital boom with the upsurge of mobile communications in society. Accord Customer Care Solutions provides a […]

Health Carousel Philippines

Unparalleled Healthcare Staffing experience, Health Carousel Philippines is duly registered recruitment company and is a subsidiary of the Health Carousel company in the USA. With a mission to provide Filipino healthcare professional rewarding and profitable job opportunities in the U.S. and other countries through quality deployment, academic scholarships and professional trainings, Health Carousel Philippines actively […]

CCS Call Care Solutions

Call Care Solutions or CCS is a fast growing organization BPO firm that specializes in providing high quality customer contact center services. CCS Philippines operates under the philosophy that places the customer at the center of every business and puts premium in service delivery which is more critical than customer acquisition. Customer acquisition is an […]

How to get to CCS Call Care Makati?

Question: How to get to CCS Call Care Makati? Answer: CCS Call Care Solutions main call center office is currently located in Centerpoint building, along Chino Roces ave. (Pasong Tamo), Makati City. Nearest landmarks to CCS Call Care Makati are McDonalds Pasong Tamo and Mini Stop convenience store. If you are coming from EDSA, take […]

11 Ways to Show Customer Care

Customer Service is at the heart of the call center industry because all call center service involves directly interacting and interfacing with customers. Hence, it is always important to ensure the customer care is manifested in a call center service regardless of the nature of the call. Here are ways to show customer care in […]

Debt Collection Scripts and Rebuttals

One of the most difficult call center services is debt collection. This is an area in which many agents usually gets to meet irate, furious mad enraged fuming annoyed customers of all types. Agents in the debt collection service however, should understand that handling very angry customers is an integral part of the job and […]

Top Customer Service Closing Scripts

Closing Scripts pertain to the final words an agent would tell a customer or caller before finally ending the call. Extending help on the call by confirming if the customer does not have anything else he needs assistance with is just the initial step in ending a call with a bang. Here are some ways […]

Best Spiels for Closing Sale

There are varieties of closing scripts that one can adopt or creative make for almost every imaginable scenario. This is especially true in retail sales whose closing scripts had become so common and routine that any suspecting customer can immediately recognize it’s a ploy. Hence, it is important for telemarketing agents to be more creative […]

Visaya Knowledge Process Outsourcing

Visaya Knowledge Process Outsourcing (KPO) Corporation is a company that provides outsourcing solutions to small to medium-sized companies in order for them to achieve quality at the least cost. Contrary to its name, Visaya KPO isn’t exclusively hiring Visaya people nor is it located in the Visayas region. More over, while its name includes KPO, […]

Mock Call Script Inbound

The telephone has long been invented and still it is the most widely used invention worldwide. And in relation to the telephone is one of the most booming business industry today – the call center industry. The call center industry is based on the IT technology services for BPO and other application services in relation […]