Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

How to get to EXL MOA?

Question: How to get to EXL MOA? Answer: EXL Service call center main office is located in Pasay City. EXL MOA (EXL Mall of Asia) is currently located in OneEcomCenter, Harbour Drive. MOA is the biggest shopping mall in the Philippines.  South area residents (Paranaque, Las Pinas, Cavite) can take FX taxi ride to SM […]

How to go to Stream MOA Pasay?

Question: How to go to Stream MOA Pasay? Answer: Stream Philippines has opened a new call center office located in One E-com Center, inside SM MOA Complex, Pasay City. Nearest landmarks to Stream MOA Pasay are Fitness First Gym and SM Hypermart. Residents from south area (Paranaque, Cavite, Las Pinas) can take a FX taxi […]

How to get to Teleperformance MOA?

Question: How to get to Teleperformance MOA? Answer: Teleperformance Philippines has a satellite call center office located in Level 2, North Parking, SM Mall of Asia, Pasay City. Residents from Manila and nearby areas can take a FX ride going SM MOA and alight near the MOA Globe; walk towards SM MOA; right turn on […]

How to get to Dell MOA?

Question: How to get to Dell MOA? Answer: DELL MOA is now Teleperformance MOA. Dell Philippines main call center office is located in North Parking Building, inside SM Mall Of Asia, Pasay City. Residents from Las Pinas, Paranaque and Cavite can take any FX taxi ride going to Mall of Asia; then take a 5-10 […]

How to go to Altisource MOA?

Question: How to go to Altisource MOA? Answer: Altisource Philippines main call center office is situated in One E-Com Center, along Harbour Drive, inside SM Mall of Asia complex, Pasay City. Nearest landmarks to Altisource MOA are Fitness First and SM Hypermarket. Residents from Manila and nearby areas can take a LRT ride to Taft […]

Call Center Phenomenon

We often hear of the term call center. Everybody is talking about it: Great paying job, no need for college diploma or professional license, just the willingness to learn the acumen of the business, flexible in terms of working hours, and have good communication skill and behavior. Students, professionals, even housewives and idle barrio people […]

Call Centers in Dubai

With the advent of the social media revolution and dynamically changing profile of customers in the modern society has initiated the growth of the contact center industry in the Middle East particularly in Dubai. While the industry is still in the nascent stage compared to those in the Philippines and India, contact centers in Dubai […]

Call Center Job Hiring Process

In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it is the first time job applying. Most jobseekers prefer to apply the position as a call center because of the high salary, great job and the opportunity it offers. The benefits it gives and the […]

Call Center Hiring Process

The hiring process in call center companies is a protracted and demanding task. It is so taxing that some companies even outsource the recruitment process to save them from the time and effort involved in sifting through the multitude of applicants and weeding out those which are not qualified. The objectives of call center hiring […]

Telus Philippines Job Openings

Discover your own tropical career paradise. Join TELUS today and be part of summer’s hottest team! Now Hiring: Sales Representatives Technical Support Representatives Customer Care Representatives Chat Support Representatives Customer Experience Coaches Team Leaders Sales Coaches IT Professionals Human Resource Professionals Finance Professionals CSRs & TSRs for TELUS Taguig 50 TSR for DSL Connection Account […]

Transcom Philippines Job Openings

Excellence in technology and innovation meets excellence in global customer service. Transcom joins forces with Samsung in a partnership that will surely expand you opportunities.  Come and join our expanding family and enjoy competitive compensation package, various unique employee facilities and benefits and work conveniently within Australian hours. Smile at better opportunities! Email/Chat Support Representatives […]

Hiring Undergraduates in Call Center

The call center industry is one of the few professional industries that provide opportunities of employment for college undergraduates. The reason is quite simple. Certain professional positions in a call center company do not really require a college degree. The English communication skill of an applicant is what is important. Moreover, potential agents anyway would […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Gameloft Philippines

Gameloft is a leading global publisher of digital and social games. To keep ahead of the game, it continues to look ahead, understand the trends and forces that allow it to always provide the best gaming experience and move swiftly to prepare for what’s to come. It aims of allowing its customers to play games […]

AFNI Philippines

In August 2012, Anderson Financial Network, Inc. (AFNI) expanded its first offshore service center in the Philippines, which currently increases its network of contact centers (in Alabama, Arizona, Colorado, Illinois, and Kentucky) that are all located in the US to ten which employs over 5,000 employees. AFNI Philippines call center has also operated virtual work-from-home […]

Accenture acquires Zenta

Accenture completes its acquisition of Zenta, a residential and commercial mortgage processing services in the US , last November 2011. The acquisition is to some degree in part of the company’s contribution in the loss mitigation efforts in the mortgage servicing industry, which was plagued with insolvencies following the sub prime mortgage crisis that triggered […]

Teleaccess Philippines

Expertise@Work for Business Evolution. TeleAccess Philippines is a service-oriented organization incorporated in 2002 to provide support operations to its US Telecommunication Carrier mother company Access International, a facilities based global 214 licensed carrier founded on August 1993 that provides high quality, cost effective telecommunications services to domestic and international carriers, service providers and enterprise customers […]