Night shift or Day Shift?

Shifting is an employment practice used to schedule employees in order to ensure that company operates and provide service 24 hours of the clock each day. It is a common practice in the call center industry whose clients are in other parts of the world and thus considers the geographical time difference in providing service. […]

West Contact Services

At West Contact Services, clients are afforded cutting edge technology. West call center also conducts intensive research to ensure the development of the perfect solutions that fits a client in their respective industry. West Contact Services provides up to date reporting mechanism to ensure its clients of complete transparency and monitoring of customer interactions. West […]

Benefits of Team Scheduling

Team-based scheduling basically means approaching the determination and establishment of work schedule as a group or team instead of individually. This essentially means engaging the participation of every member of the group in scheduling tasks so that the organization can comprehensively integrate the requirements of each member in terms of whom and when one member […]

Sysgen RPO

Sysgen RPO is a recruitment process outsourcing company that provides sourcing and full life cycle recruitment in an efficient and cost effective way that will add value to its clients. The company is a subsidiary of Sysgen, a company founded in 1991 and has over 20 years of experience in IT Staffing. Sysgen RPO on […]

Dell Call Center Philippines Job Openings

Ready to fine-tune your career? Meritocracy. Empowerment. A passion for technology and unique solutions. That’s what success sounds like at Dell. Explore our career opportunities, and discover how brilliant your career can be. Pasay and Quezon City Sites Technical Support Representatives provide phone technical support to dell system/product customers Senior HR Generalists Finance Manager When […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Home Agents vs. Dedicated Agents

In deciding to outsource a work, businesses have a choice of getting the services of a home-based agent or dedicated agents. Home agents are outsourcing providers or individuals work from their homes or their won private work space. Dedicated agents. Dedicated agents are outsourcing providers employed by a BPO vendor or company that provides specialized […]

How to Change Sleeping Habits of Call Center Agents

The Call center industry is one of the biggest employers of Filipinos today especially for young college graduates. In some cases, a college degree may not even be necessary. What is important is that one speaks fluently in English. The rest of the requirements can be addressed tor proper and sufficient training. The work of […]

iCall Global Services

With more than 500 years of excellent service the iCall Global Services Corporation serves its main purpose in achieving the success of the company. The Chairman of the board led by Mr. Jean Henri Lhuillier has been recognized as one of the principal business professionals in the country today. The board consists of more than […]

Ideal Call Center Salary

The contact center industry is the fastest growing BPO service in the Philippines and has become a major source of employment to many Filipino professionals. There are approximately 100 call center companies that are registered in the country, which continue to increase in number as more countries are outsourcing their work in the Philippines. The […]

Common Tardiness Policies for Call Centers

Regular attendance and punctuality in the call center industry is extremely important because the nature of the customer service work entails timely service which can only be delivered at work at the right time and at the right place. The work of call centers is not something that allows for flexibility in time like researchers. […]

Pacific Hub Corporation

Pacific Hub Corporation (PacificHub Philippines) is one of the call centers in the Philippines. Pacific Hub Corporation (PacificHub Philippines) – To engage in contact center and other business process outsourcing. Pacific Hub Corporation (PacificHub Philippines) caters various call center operations. The Pacific Hub Corporation brand stems from its AGILE values which stand for accountability, growth […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

Call Center Management during Holidays

When Philippine holidays are on the midst like Christmas, New Year, the Holy Week and All Saint’s Day, most Filipino workers are excited. The same is true among call center agents because it is a time of vacations with their loved ones, going home in the provinces, family reunions and get-togethers with friends. While most […]

Citigroup BPS Philippines

The Citigroup Business Process Solutions Pte. Ltd was launched on 2004 as a avant-garde business process outsourcing company primarily intended to accommodate the needs Citigroup companies around the world. It is a 100% auxiliary arm of the Citibank Overseas Investment Corporation (COIC). Citigroup BPS was originally incorporated in Singapore, and the unit located in the […]

Stellar Global Solutions Philippines

The voice behind the leading international brands of the world, Stellar Global Solutions Philippines is the no. 1 partner in customer relationship management provided no less than the leading experts in the field of CRM. Stellar Global Solutions Philippines is about the people and for the people operating in a three way close partnership with […]

The Art of Cold Calling

Cold calling is an extreme sport. It refers to the calling of someone by someone who are total strangers to each other. The cold call is the first time one speaks with each other, which is a common strategy in marketing. Cold calling is really difficult. It is already complicated to talk to someone who […]

TRG Philippines Job Openings

The Resource Group (“TRG”) has announced its expansion into the Philippines with the establishment of its subsidiary, TRG Philippines. With its Philippines facilities, TRG will add to its existing global presence in the US, Canada, UK and Pakistan. Operations/Site Director The Operations/Site Director will be responsible for managing the offshore customer services operation of a […]

How to Strategize in a Call Center

The call center industry is an industry that promises great opportunities for all professionals. One is important is that one should commit oneself to industry in order to successfully create a career in the industry. Everything starts with commitment. Without which, one will not grow in the company. One should love the company first before […]

Ammex Philippines

Founded in 1988 in Kent, Washington, Ammex is a leading wholesaler of different industrial products from metal cabinets, ancillary products, medical product and auto parts across the United States in three huge distribution centers. Ammex Philippines mainly sources its products from China. More than just a wholesaler, Ammex I-Support provides help companies find, buy, and […]