Shifting is an employment practice used to schedule employees in order to ensure that company operates and provide service 24 hours of the clock each day. It is a common practice in the call center industry whose clients are in other parts of the world and thus considers the geographical time difference in providing service. […]
At West Contact Services, clients are afforded cutting edge technology. West call center also conducts intensive research to ensure the development of the perfect solutions that fits a client in their respective industry. West Contact Services provides up to date reporting mechanism to ensure its clients of complete transparency and monitoring of customer interactions. West […]
Team-based scheduling basically means approaching the determination and establishment of work schedule as a group or team instead of individually. This essentially means engaging the participation of every member of the group in scheduling tasks so that the organization can comprehensively integrate the requirements of each member in terms of whom and when one member […]
The Call center industry is one of the biggest employers of Filipinos today especially for young college graduates. In some cases, a college degree may not even be necessary. What is important is that one speaks fluently in English. The rest of the requirements can be addressed tor proper and sufficient training. The work of […]
Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]
Ready to fine-tune your career? Meritocracy. Empowerment. A passion for technology and unique solutions. That’s what success sounds like at Dell. Explore our career opportunities, and discover how brilliant your career can be. Pasay and Quezon City Sites Technical Support Representatives provide phone technical support to dell system/product customers Senior HR Generalists Finance Manager When […]
In deciding to outsource a work, businesses have a choice of getting the services of a home-based agent or dedicated agents. Home agents are outsourcing providers or individuals work from their homes or their won private work space. Dedicated agents. Dedicated agents are outsourcing providers employed by a BPO vendor or company that provides specialized […]
With more than 500 years of excellent service the iCall Global Services Corporation serves its main purpose in achieving the success of the company. The Chairman of the board led by Mr. Jean Henri Lhuillier has been recognized as one of the principal business professionals in the country today. The board consists of more than […]
Regular attendance and punctuality in the call center industry is extremely important because the nature of the customer service work entails timely service which can only be delivered at work at the right time and at the right place. The work of call centers is not something that allows for flexibility in time like researchers. […]
When Philippine holidays are on the midst like Christmas, New Year, the Holy Week and All Saint’s Day, most Filipino workers are excited. The same is true among call center agents because it is a time of vacations with their loved ones, going home in the provinces, family reunions and get-togethers with friends. While most […]
The call center industry is an industry that promises great opportunities for all professionals. One is important is that one should commit oneself to industry in order to successfully create a career in the industry. Everything starts with commitment. Without which, one will not grow in the company. One should love the company first before […]
The contact center industry is the fastest growing BPO service in the Philippines and has become a major source of employment to many Filipino professionals. There are approximately 100 call center companies that are registered in the country, which continue to increase in number as more countries are outsourcing their work in the Philippines. The […]
Pacific Hub Corporation (PacificHub Philippines) is one of the call centers in the Philippines. Pacific Hub Corporation (PacificHub Philippines) – To engage in contact center and other business process outsourcing. Pacific Hub Corporation (PacificHub Philippines) caters various call center operations. The Pacific Hub Corporation brand stems from its AGILE values which stand for accountability, growth […]
The Citigroup Business Process Solutions Pte. Ltd was launched on 2004 as a avant-garde business process outsourcing company primarily intended to accommodate the needs Citigroup companies around the world. It is a 100% auxiliary arm of the Citibank Overseas Investment Corporation (COIC). Citigroup BPS was originally incorporated in Singapore, and the unit located in the […]
Collaborate with like-minded people in an environment that embraces individual differences, and rewards your best effort as you sprint your way to success. World-class training. Wealth of experiences. More opportunities. This is your chance to join a world leader. Customer Care Specialist for a US-Based Telco Account (Makati) at least 3 months BPO background Willign […]
The Resource Group (“TRG”) has announced its expansion into the Philippines with the establishment of its subsidiary, TRG Philippines. With its Philippines facilities, TRG will add to its existing global presence in the US, Canada, UK and Pakistan. Operations/Site Director The Operations/Site Director will be responsible for managing the offshore customer services operation of a […]
Tardiness pertains to the habit of not coming on scheduled time. It is also synonymous to habitual lateness. Tardiness in the call center industry is a common problem especially among call center agents because of the nigh shift schedule of the work which practically changes the lifestyle of a person. Working at night and sleeping […]
Cold calling is an extreme sport. It refers to the calling of someone by someone who are total strangers to each other. The cold call is the first time one speaks with each other, which is a common strategy in marketing. Cold calling is really difficult. It is already complicated to talk to someone who […]
Working condition is a very broad term which can refer to the physical working environment as well as the well being of the employee. For this discussion, only a broad overview will be given about the working condition of call center employees especially focusing on what are apparent and very common experiences. First of is […]
Founded in 2004, E-way Business is an transnational telemarketing and promotions company that primarily provides service to the Australian Market. It provides marketing to different retail productions from healthcare, food, health and wellness products, and medicines among many others. E-Way Business Philippines operations are supported with the most updated technological infrastructure to ensure sturdy communications […]