Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]

Fast Food Call Centers

With the end objective of providing greater convenience to its customers, many fast food chain restaurants have established their delivery systems through which customers can simply order by calling them and the food will be delivered right into the customer’s doorsteps. Because of this trend, many fast food companies have put up call center services […]

Call Center Agent Retention

Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is inefficient because an unstable roster of agents can be damaging to the company. It is […]

Garrett & Talon Philippines

Garrett & Talon Inc. in the Philippines is an in-house BPO company that provides a broad range of customer support services to the customers of “JustFlowers”, a world renowned flower delivery company that operates across the 50 states of America and around the world since 1996. JustFlowers is a premium flower retailer that specializes in […]

McDo Call Center

The Mcdo Call Center pertains to the delivery service of McDonalds which was established way back in 2002 that provides deliveries 24/7 in Metro Manila and Metro Cebu. Mcdo Call Center manages the order taking and delivery operations of McDonalds through its 8-MCDO hotline or it’s newly launched online delivery website. Customers can order hot […]

Call Center Management Strategies

Call center management is a very broad subject that can be overwhelming for a professional hands-on supervisor to undertake considering the time constraints. However, there are simpler approaches to call center management that comprehensively covers the different factors crucial for effective customer service delivery. Effective service is comprised mainly by three major components namely effective […]

ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]

Alorica Philippines

Alorica Philippines is a fast-growing player in the contact center industry with world class facilities, operations and technology and who prides itself on having and fostering a caring environment. Alorica Philippines (formerly Vertex Solutions) is a leading customer service management provider that supports the entire customer lifecycle, from front-office customer interaction to back-office reverse logistics. […]

Pizza Hut Call Center

Pizza Hut is one of the first fast food restaurants in the world that specialized in pizza. It started in 1958 Kansas and had since then expanded into a pizza chain all over the globe. It reached the Philippine shores in 1984. Today, there are over 140 pizza outlets strategically scattered throughout the archipelago. Pizza […]

Part Time Jobs in Call Center

Part-time jobs refer to a type of employment in which employee renders less than the average 40 hours a week of a full time job. Part time jobs usually refer to jobs in which workers work 30 or less hours per week or 4 hours a day. Part-time jobs have drastically increased in the last […]

MDS Call Solutions

MDS Call Solutions, Inc. or MDSCSI a business process outsourcing company that specializes in contact center services and customer relationship management. MDS Call Solutions believes on its dedication and responsibility in delivery unparalleled customer service and customer friendly customer contact center solutions for all its partner clients. Founded in 2007, MDS Call Solutions was originally […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Sitel Philippines

Sitel Philippines BPO Company of the Year! Believe and commit. These are the two underlying principles that make up the more than 50,000 highly trained professionals that deliver the services of Sitel Philippines. Sitel is a contact center outsourcing company that delivers focused and complete CRM solutions from customer acquisition, customer care, customer retention and […]

Axiem Philippines

Axiem Corporation is business process outsourcing based in Melbourne, Australia, which provide wide range of BPO services primarily to Australian clients and the Australian market. Axiem Philippines is comprised by a group of dynamic and proficient experts who converge to create world class BPO company that can effectively deliver the needs of Australian clients while […]

Teledirect Telecommerce

Better business starts with a smile. Teledirect Telecommerce adheres that satisfied customers are happy customers and great service is what essentially makes a customer happy. Teledirect Philippines specializes in financial, IT, airline, luxury and telecommunications sectors serving as a tactical business affiliate that will provide added value to its clients’ services thereby uplifting the customers’ […]

123 TEN Studio Philippines

123TEN Studio is an American owned and European managed business process outsourcing firm specializing in creative outsourcing in the media / advertising / marketing business aimed at attaining a 100% perfect work. 123 TEN Studio Philippines dedicates twice the resources, the commitment and the expertise a project would receive while providing a simpler process of […]

Call Centers in Dubai

With the advent of the social media revolution and dynamically changing profile of customers in the modern society has initiated the growth of the contact center industry in the Middle East particularly in Dubai. While the industry is still in the nascent stage compared to those in the Philippines and India, contact centers in Dubai […]

Cognizant Philippines

Cognizant Technology Solutions is a world leader in business and technology services that assists companies modernize its business operations and functions in lieu of the revolutionary transformation brought about by globalization, the cyber world and cloud technologies. Cognizant Philippines employs a two in a box client engagement delivery model in which the company provides onsite […]

Aldacom Call Center Solutions

Aldacom Call Center Solutions a business process outsourcing company established in 1999 that specializes in providing customer contact services and customer relationship management services. Aldacom Philippines distinguishes itself by delivery high quality customer service through effective, dependable, customizable and affordable call center solutions. The company prides itself in using a simple proactive approach to providing […]

Transcom Philippines

Established in 1995 by Kinnevik, a Swedish investment company, Transcom started in the Philippines in 2007 through the acquisition on NuComm International, the biggest private customer relations management outsourcing company on 2007. Today, Transcom Philippines has over 3000 employees in three delivery centers in the Philippines providing offshore services to clients in North America and […]