Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]

Fast Food Call Centers

With the end objective of providing greater convenience to its customers, many fast food chain restaurants have established their delivery systems through which customers can simply order by calling them and the food will be delivered right into the customer’s doorsteps. Because of this trend, many fast food companies have put up call center services […]

How to go to Task Us Cavite?

Question: How to go to Task Us Cavite? Answer: TaskUs Philippines main call center office is currently locatedin ARC Center, along Aguinaldo Highway, Bacoor, Cavite. Nearest landmarks to Task Us Cavite are Shell Gas Station and Maynilad office. Residents from Imus and nearby Cavite areas can easily reach TaskUs Philippines via jeepney/bus ride going to […]

How to get to Global Partners Cavite?

Question: How to get to Global Partners Cavite? Answer: Global Partners Holding Ventures main call center office is currently situated in Golden Mile Business Park, Carmona, Cavite. Nearest landmarks to Global Partners Cavite are On Semiconductor and Paseo de Carmona. Residents from Carmona and nearby Cavite cities can get to Global Partners Carmona via taking […]

Lumina Mall Cavite

The Lumina Mall in Cavite refers to the Lumina Point Mall located at the Lumina junction at Imus Cavite Philippines. Strategically located at a junction road leading to the city proper of Imus, the Lumina Point mall is convergence of people that will be home for commercial stores and entertainment centers for the people of […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

McDo Call Center

The Mcdo Call Center pertains to the delivery service of McDonalds which was established way back in 2002 that provides deliveries 24/7 in Metro Manila and Metro Cebu. Mcdo Call Center manages the order taking and delivery operations of McDonalds through its 8-MCDO hotline or it’s newly launched online delivery website. Customers can order hot […]

Call Center Management Strategies

Call center management is a very broad subject that can be overwhelming for a professional hands-on supervisor to undertake considering the time constraints. However, there are simpler approaches to call center management that comprehensively covers the different factors crucial for effective customer service delivery. Effective service is comprised mainly by three major components namely effective […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

How to get to Convergys Imus?

Question: How to get to Convergys Imus? Answer: Convergys Philippines has a satellite call center office (recruitment hub) located in Robinsons Place Imus, along Aguinaldo Highway, Cavite. Residents from Cavite and nearby areas can take a jeepney/bus ride along Aguinaldo; alight in front of Robinsons Imus and take a 3 minute walk towards Convergys Imus. […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Teleprofessionals Global Solutions

Established in 2009, Teleprofessionals is in the business and Knowledge Process Outsourcing company based in Atlanta USA, that especially provides professional services such as web design and development, Graphics design, back office support functions and assignment of virtual assistants especially to small and medium sized businesses in both US and Canada. Teleprofessionals Global Solutions is […]

American Power Conversion

American Power Conversion Corporation (APC) is the former name of Schneider Electric, which is the leading global manufacturer of uninterruptible power supplies (UPS), a device the continuous to provide electric power to computers in case of electric breakdowns that allows users to save work and properly turn off their workstations. American Power Conversion also manufactures […]

American Chatlink

American Chatlink is a company involved in the marketing of international website memberships. This pertains to websites in which membership or subscription would entail payment to the site usually via credit card. The company has distinctively specialized in this market niche. As explicitly reflected in the company name, agents in American chatlink are usually engage […]

How to go to Terra Firma Alabang?

Question: How to go to Terra Firma Alabang? Answer: Terra Firma Resources Corporation main call center office is currently located in Alpap II building, along Investment Drive, Madrigal Business Park, Alabang Muntinlupa. Nearest landmarks to Terra Firma Alabang are Smart Bank, Honda Cars Alabang and Caltex Gas Station. Residents from Muntinlupa, Las Pinas, Alabang and […]

How to go to First Advantage Alabang?

Question: How to go to First Advantage Alabang? Answer: First Advantage Philippines main call center office is currently located in Kingston Tower, along Acacia avenue, Madrigal Business Park, Alabang. Nearest landmarks to First Advantage Alabang are Isuzu Cars Alabang and Security Bank. Residents from Las Pinas, Muntinlupa and nearby areas can easily get to First […]

How to get to NextFocus Alabang?

Question: How to get to NextFocus Alabang? Answer: NextFocus Philippines main call center/delivery center is situated in Unioil Center building, along Acacia avenue, Madrigal Business Park, Alabang, Muntinlupa. Nearest landmarks to NextFocus Alabang are BPI and Maybank. Residents from Las Pinas, Alabang, Muntilupa and nearby areas can easily get to NextFocus Alabang via jeepney ride […]

Top Companies in the Philippines

When it comes to identifying top companies, financial viability, stability, employee satisfaction, service and corporate social responsibility among others are often used as the standard criteria for measuring performance. In lieu of which, following are the top companies in the Philippines. San Miguel Corporation – Famous for its beer product, which has become household name […]