Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]

Fast Food Call Centers

With the end objective of providing greater convenience to its customers, many fast food chain restaurants have established their delivery systems through which customers can simply order by calling them and the food will be delivered right into the customer’s doorsteps. Because of this trend, many fast food companies have put up call center services […]

How to go to Filasia Pasig?

Question: How to go to Filasia Pasig? Answer: Filasia Connect Philippines main call center office is currently situated in Fortune building, along Pasig boulevard, Pasig City. Nearest landmark to Filasia Pasig is Shell Gas Station. Residents from Pasig and nearby areas can easily get to Filasia Pasig via jeepney ride to Quiapo via Shaw; alight […]

How to go to Call Center Academy Pasig?

Question: How to go to Call Center Academy Pasig? Answer: Call Center Academy has another call center training office located in Fortune Buidling, along Pasig boulevard, Pasig City. Nearest landmarks to Call Center Academy Pasig are Shell Gas Station and Asian Summit College Foundation. Residents from Pasig and nearby areas can easily get to CCA […]

How to go to Assurant Pasig?

Question: How to go to Assurant Pasig? Answer: Assurant BPO Philippines has another satellite call center office currently situated in Brixton St., Brgy Kapitolyo, Pasig City. Nearest landmark to Assurant Pasig is Pioneer Center. If you are coming from EDSA, take a MRT ride to Boni station; then take a tricycle ride going to Brixton […]

How to go to Straight Arrow Pasig?

Question: How to go to Straight Arrow Pasig? Answer: StraightArrow Corporation main call center office is currently located in Silver City Mall, along Frontera drive, Pasig City. Nearest landmarks to Straight Arrow Pasig are Tiendesitas, SM Supercenter Pasig and Shell Gas Station. Residents from Pasig, Marikina and nearby areas can take a jeepney ride going […]

How to go to Asia Americas Pasig?

Question: How to go to Asia Americas Pasig? Answer: Asia Americas Business Processes main call center office is currently located in Fortune Annex building, along Lakeview Drive, Bagong Ilog, Pasig city. Nearest landmarks to Asia Americas Pasig are Rizal Medical Center, BDO, and Asian Summit College. If you are coming from EDSA, the fastest way […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

McDo Call Center

The Mcdo Call Center pertains to the delivery service of McDonalds which was established way back in 2002 that provides deliveries 24/7 in Metro Manila and Metro Cebu. Mcdo Call Center manages the order taking and delivery operations of McDonalds through its 8-MCDO hotline or it’s newly launched online delivery website. Customers can order hot […]

Call Center Management Strategies

Call center management is a very broad subject that can be overwhelming for a professional hands-on supervisor to undertake considering the time constraints. However, there are simpler approaches to call center management that comprehensively covers the different factors crucial for effective customer service delivery. Effective service is comprised mainly by three major components namely effective […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

How to go to Sterling Ortigas?

Question: How to go to Sterling Ortigas? Answer: Sterling Global main call center office is located in Raffles building, along Emerald Avenue, Ortigas Center, Pasig City. Residents from Pasig, Cainta and nearby areas can take a jeepney or bus ride going to Robinson’s Galleria and alight at Emerald avenue; then take a 10 minute walk […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

How to go to Rainmaker Shaw?

Question: How to go to Rainmaker Shaw? Answer: Rainmaker Asia has a satellite call center office located in Square building, along Shaw Boulevard (Greenfield District), Mandaluyong City. Residents coming from North (Quezon City, Munoz) and South Area (Pasay, Paranaque) can take a bus or MRT ride to Shaw station; then take a 5 minute walk […]

Rainmaker Asia

Rainmaker Asia is a publicly traded business outsourcing provider that specializes in sales and marketing. Rainmaker Asia has been operating in the Philippines since 1999. There are essentially two ways that a business can improve its earnings – by expanding its market or improving its sales and by reducing its expenses or costs. Rainmaker Asia […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

Top Companies in the Philippines

When it comes to identifying top companies, financial viability, stability, employee satisfaction, service and corporate social responsibility among others are often used as the standard criteria for measuring performance. In lieu of which, following are the top companies in the Philippines. San Miguel Corporation – Famous for its beer product, which has become household name […]