Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Active Contact Network Domestic Contact Center

Active Contact Network Domestic Contact Center is a business process outsourcing firm that specializes in contact services and telemarketing. It is a Philippine-based contact service provider that caters the local market servicing local banks, financial institutions, retailers, telecommunications company and public agencies. One of Active Contact Network major clients included HSBC credit cards in which […]

24 by 7 Contact Solutions

Established in 2011, 24 by 7 Contact Solutions is a business process outsourcing provider that specializes in telemarketing. More often than not, businesses especially small and medium size enterprises find it difficult to establish and implement a general marketing strategy that will effectively deliver results. 24-7 Contact Solutions was principally organized and designed to address […]

How to get to Convergys Trinoma?

Question: How to get to Convergys Trinoma? Answer: Convergys Philippines has a satellite call center office (recruitment hub) located in Trinoma Mall, along EDSA, Quezon City. Residents from Munoz, Caloocan and nearby areas can take a jeepney or bus ride going to Trinoma; alight at MRT-North EDSA station; take a 10 minute walk; cross EDSA […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

C3 Customer Contact Channels

Customer Contact Channels or C3 for short sums up its specific focus: “To build brand value with every call we answer, every email we respond to, and every web visitor that we support”. With over 30 years of diverse and profound experience, C3 Customer Contact Channels has established itself as the most dependable partner in […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

How to get to Asia Premier Makati?

Question: How to get to Asia Premier Makati? Answer: Asia Premier One Source main call center office is currently located in The Peak Tower along L.P. Leviste St., Salcedo Village, Makati City. Nearest landmark to Asia Premier Makati is Lyceum Makati. Residents from Manila and nearby areas can take a LRT ride to Buendia station; […]

Teleaccess Philippines

Expertise@Work for Business Evolution. TeleAccess Philippines is a service-oriented organization incorporated in 2002 to provide support operations to its US Telecommunication Carrier mother company Access International, a facilities based global 214 licensed carrier founded on August 1993 that provides high quality, cost effective telecommunications services to domestic and international carriers, service providers and enterprise customers […]

How to go to Call Matrix Quezon City?

Question: How to go to Call Matrix Quezon City? Answer: Call Matrix Philippines main call center office is currently located in Bencrest building, along EDSA, Philam Homes, Quezon City. Nearest landmarks to Call Matrix Quezon City are Trinoma Mall and Sogo Hotel. Residents from Caloocan, Monumento and nearby areas can take a bus ride going […]

How to go to Cybersoft Quezon City?

Question: How to go to Cybersoft Quezon City? Answer: Cybersoft Data Networks main call center office is currently located in Pacific Corporate Center building, along West Avenue, Quezon City. Nearest landmarks to Cybersoft Quezon City are Tambunting Pawnshop, BDO and Trinoma. Residents from Project 6 can easily reach Cybersoft Quezon City via jeepney ride to […]

EstanSAAS Development

Established in 2009, EstanSAAS Development Incorporated (ESDI) is a technology partner of choice for many online, offline and mobile business software development. EstanSAAS Development Philippines pioneer product is the TaxSimiplifer, an enterprise system used for helping companies attain tax compliance. The following year, the company started developing a range of other business software services including […]

ITECH Global Business Solutions

ITECH Global Business Solutions Incorporated or i-Tech Global is a business process outsourcing arm of the JG Summit Multinational. That gives the value of multiplying customer interfacing back office services in the telecommunications, Airline Company, food, real estate, hotel, retail and banking and finance industries in the North America, Australia, New Zealand Singapore and other […]

Call Center Hiring Process

The hiring process in call center companies is a protracted and demanding task. It is so taxing that some companies even outsource the recruitment process to save them from the time and effort involved in sifting through the multitude of applicants and weeding out those which are not qualified. The objectives of call center hiring […]

How to get to ADP Philippines Makati?

Question: How to get to ADP Philippines Makati? Answer: ADP Philippines main call center office is currently located in Glorietta 2, along Palm Drive, Makati City. Nearest landmark to ADP Glorietta are SM Makati and Landmark. Residents from Manila and nearby areas can take a LRT ride to Buendia station; then take a bus ride […]