Filipinism vs American Expression

Filipinism is evolved from Filipino localization or acculturation of the English language which resulted to the creation of words, phrases or terms that in some way maybe grammatically incorrect or foreign native English speakers. In short these Filipinisms are colloquial English words and phrases that are unique in the Philippines. Some of the most common […]

Common Tardiness Policies for Call Centers

Regular attendance and punctuality in the call center industry is extremely important because the nature of the customer service work entails timely service which can only be delivered at work at the right time and at the right place. The work of call centers is not something that allows for flexibility in time like researchers. […]

Common Call Center Core Values

The core values of a company pertain to the principles or moral standards that a company upholds in the conduct of their operations or in providing their services. These values help guide all stakeholders from employees, clients and owners in interacting or dealing with the company. The identification of core values helps the company to […]

Idiomatic Expressions in Call Center

Familiarity with idiomatic expressions is a must for call center agents. Idiomatic expressions or idioms are non-standard speech, slang or figurative expressions whose meaning cannot be directly deduced from the meanings of the words that composes it. Idioms are frequently employed by native speakers of English, which more often than not are the clients of […]

Call Center Voice Modulation

The modulation of voice is important for call center agents in order to make their verbal speech clearer and more interesting. Modulation of voice basically involves moving the pitch or tone of the voice up and down as oppose to a dull even pitch throughout a verbal speech. Modulation is used to enhance emphasis in […]

How to get to World Premiere Alabang?

Question: How to get to World Premiere Alabang? Answer: World Premiere Telecoms main call center office is situated in Common Goal Tower, along Industry st., Madrigal Business Park, Alabang, Muntinlupa City. Nearest landmarks to World Premiere Alabang are Puregold Alabang, Ford Showroom and Tokyo Healthlink. Residents from Muntinlupa, Las Pinas and nearby areas can easily […]

Call Center Empathy Examples

Empathy is the capacity to put oneself in the shoes of another to know emotionally what the other feels thereby allowing one to understand the person from within the point of view of that person. This attribute is an important skill of a call center agent who often engages in customer service because it allows […]

Call Center Hoppers

Call center hoppers are call center employees – usually agents – who move from one call center company to another. Call center hopping is a common phenomenon in the call center industry and contributes to the high attrition or employee turn over rate in the industry. There are numerous reasons why employees hop for one […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

Harassment in Call Centers

Workplace Harassment is a very common phenomenon that is often neglected by many companies. In the call center industry, harassment is very rampant and common because harassment of employees is not only committed by co-employees but clients or customers as well. Workplace harassment refers to any unwelcome or unwanted behavior that belittles or malign or […]

How Call Center Agents adapt Accents

One of the major reasons for the preference of Filipinos as call center agents is because of the ability of the Filipinos to quickly adapt different kinds of foreign accents whether British, Australian or American (i.e. Alabama, New York etc) Accent is important to help facilitate effective communication and understanding. Clients and customers are more […]

How to Maintain Healthy Employee Relationship

Employee interaction must be strengthened in an organization. An organization cannot do its job without the help of the employees. It needs human interaction that performs their jobs to reach a common goals and targets of the organizations. The employees in a certain company are the most important assets of an organization. The success and […]

Surviving Shifting Schedules

Surviving shifting schedules is one the common and biggest challenges of employees and agents working in call centers. Most call center agents find themselves working irregular hours in rotating shifts to equally give chance to other agents to have the normal working hours. There is only one obvious way to survive shifting schedules and that […]

Interview Tips for Career Shifters

Shifting one’s career to a call center company entails is no simple task. It entails a great adjustment to the culture, requirements and lifestyle of the industry. However, first thing’s first. The career shifter must be able to pass the interview in order to bring about that career change. Hereunder are some interview tips for […]

Vocus Philippines

Vocus Philippines is a US based outsourcing company that concentrates in giving cloud-based marketing and public relations software that assist companies to aim and encourage consumers from different online and social network channels as well as other online media channels. The company provides consistent set of services that assimilates social marketing, search engine optimization (SEO). […]

How to Fight Sleepiness in Call Center?

One of the biggest challenges that agents face in working in the call center industry is fighting sleepiness at work especially during night shifts. How exactly do you fight off sleepiness? Sleep in the day. Sleepiness is often caused by lack of sleep. The best way to combat sleepiness at work is to get sleep […]

How to Avoid Filipinism?

Filipinism generally pertains to the Filipino English, which is the result of the dynamic evolution of the English language when it was adopted by the Filipino people. The adoption process of English would inevitably involve some changes because of the influence of the local culture. This evolution of language is a common phenomenon in as […]

CSR Travel Account

CSR Travel Account pertains to a customer service account that is associated with the travel and the hospitality industry which included booking travels for tours, making reservations for the accommodation requirements of the tourists and other travel related needs. There are numerous functions of a CSR working for a travel account. One of which is […]

Call Center Signing Bonus

A signing bonus is an amount of money paid by an employer to a newly hired employee as bonus or incentive for joining that company. This is usually given as a token of appreciation to the employee, which forms part of the remuneration package to induce or entice an employee to join the company. A […]

What is Back Pay in Call Centers?

Back pay generally pertains to the disparity between the salary received or paid to the employee and the amount the same employee should have been paid. Back pay normally happens when the employee resigns from work or is fired from the company. In case of the latter, where the employee contests the dismissal and wins […]