Filipinism vs American Expression

Filipinism is evolved from Filipino localization or acculturation of the English language which resulted to the creation of words, phrases or terms that in some way maybe grammatically incorrect or foreign native English speakers. In short these Filipinisms are colloquial English words and phrases that are unique in the Philippines. Some of the most common […]

Common Tardiness Policies for Call Centers

Regular attendance and punctuality in the call center industry is extremely important because the nature of the customer service work entails timely service which can only be delivered at work at the right time and at the right place. The work of call centers is not something that allows for flexibility in time like researchers. […]

Common Call Center Core Values

The core values of a company pertain to the principles or moral standards that a company upholds in the conduct of their operations or in providing their services. These values help guide all stakeholders from employees, clients and owners in interacting or dealing with the company. The identification of core values helps the company to […]

Idiomatic Expressions in Call Center

Familiarity with idiomatic expressions is a must for call center agents. Idiomatic expressions or idioms are non-standard speech, slang or figurative expressions whose meaning cannot be directly deduced from the meanings of the words that composes it. Idioms are frequently employed by native speakers of English, which more often than not are the clients of […]

How to get to World Premiere Alabang?

Question: How to get to World Premiere Alabang? Answer: World Premiere Telecoms main call center office is situated in Common Goal Tower, along Industry st., Madrigal Business Park, Alabang, Muntinlupa City. Nearest landmarks to World Premiere Alabang are Puregold Alabang, Ford Showroom and Tokyo Healthlink. Residents from Muntinlupa, Las Pinas and nearby areas can easily […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

Call Center Hoppers

Call center hoppers are call center employees – usually agents – who move from one call center company to another. Call center hopping is a common phenomenon in the call center industry and contributes to the high attrition or employee turn over rate in the industry. There are numerous reasons why employees hop for one […]

How Call Center Agents adapt Accents

One of the major reasons for the preference of Filipinos as call center agents is because of the ability of the Filipinos to quickly adapt different kinds of foreign accents whether British, Australian or American (i.e. Alabama, New York etc) Accent is important to help facilitate effective communication and understanding. Clients and customers are more […]

Call Center Voice Modulation

The modulation of voice is important for call center agents in order to make their verbal speech clearer and more interesting. Modulation of voice basically involves moving the pitch or tone of the voice up and down as oppose to a dull even pitch throughout a verbal speech. Modulation is used to enhance emphasis in […]

How to pass Call Center Training?

After passing the recruitment process of a call center company, hirees are further trained before they are admitted to actually work in the company. At this level of application, the hirees are referred to as trainees in which they undergo an intensive and rigorous training before being assigned to actual work. The training period is […]

Training Call Center Agents

Training is an indispensable process in the recruitment and employee welfare development of a call center company to ensure that agents meet the minimum standards set by the company in providing service. The training of call center agents is comprised of different subjects and courses, each of which are equally critical to be learned for […]

MicroSourcing Philippines

“Considerably young but fast moving”, MicroSourcing Philippines is a young but dynamic company that leads in delivering specific outsourcing solutions for international companies in the Philippines. The company specializes in establishing offshore operations, teams or extension offices for foreign companies operating in different industries from all over the world. MicroSourcing Philippines basically creates and forms […]

West Contact Services

At West Contact Services, clients are afforded cutting edge technology. West call center also conducts intensive research to ensure the development of the perfect solutions that fits a client in their respective industry. West Contact Services provides up to date reporting mechanism to ensure its clients of complete transparency and monitoring of customer interactions. West […]

Tongue Twister for Call Centers

A tongue-twister is a paragraph, sentence or phrase that is innovatively formulated to be difficult to articulate resulting to amusing expression when mispronounced. The difficulty in articulating the tongue twister often rest on the similar sounds that it contains. To get the full effect of a tongue twister, speakers are either asked to read or […]