Information: common bicolano idiomatic expression

Common Call Center Offenses

All kinds of employment include policy contracts wherein it states the so-called terminable offenses. These offenses are applicable in any job. There are some things that for some, they might sound simple, but in the reality of the call center industry, they are …

Filipinism vs American Expression

Filipinism is evolved from Filipino localization or acculturation of the English language which resulted to the creation of words, phrases or terms that in some way maybe grammatically incorrect or foreign native English speakers. In short these Filipinisms are colloquial English words and …

Call Center Voice Modulation

The modulation of voice is important for call center agents in order to make their verbal speech clearer and more interesting. Modulation of voice basically involves moving the pitch or tone of the voice up and down as oppose to a dull even …

E-Scribir Philippines

Established in 2002, E-Scribir Philippines is the premium BPO company that provides a range of call center services to top companies both locally and globally. Its call center offices are considered as centers of excellence because they bring together teams of professionals from …

Training Call Center Agents

Training is an indispensable process in the recruitment and employee welfare development of a call center company to ensure that agents meet the minimum standards set by the company in providing service. The training of call center agents is comprised of different subjects …

Tongue Twister for Call Centers

A tongue-twister is a paragraph, sentence or phrase that is innovatively formulated to be difficult to articulate resulting to amusing expression when mispronounced. The difficulty in articulating the tongue twister often rest on the similar sounds that it contains. To get the full …