Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Active Contact Network Domestic Contact Center

Active Contact Network Domestic Contact Center is a business process outsourcing firm that specializes in contact services and telemarketing. It is a Philippine-based contact service provider that caters the local market servicing local banks, financial institutions, retailers, telecommunications company and public agencies. One of Active Contact Network major clients included HSBC credit cards in which […]

24 by 7 Contact Solutions

Established in 2011, 24 by 7 Contact Solutions is a business process outsourcing provider that specializes in telemarketing. More often than not, businesses especially small and medium size enterprises find it difficult to establish and implement a general marketing strategy that will effectively deliver results. 24-7 Contact Solutions was principally organized and designed to address […]

C3 Customer Contact Channels

Customer Contact Channels or C3 for short sums up its specific focus: “To build brand value with every call we answer, every email we respond to, and every web visitor that we support”. With over 30 years of diverse and profound experience, C3 Customer Contact Channels has established itself as the most dependable partner in […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

KGB Philippines

Prompted by the poor customer billing service of a Telco, Robert A. Pines and Evan Marwell founded INFONXX in New York on 1991. Today, the company now known as “KGB”, is the world’s biggest provider of branded directory assistance services in Europe and outsourced directory assistance services in the United States, with over a billion […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

RG Financial Services

Established in 2001, RG Financial Services Ltd. (Phils.), Inc. (RGFS) is a business process outsourcing company that provides complete financial services to companies around the world. It is a wholly-owned subsidiary of Velvia Group Limited in Hongkong and is constituted by finance and banking professionals. RGFS initially served as a shared services company providing back […]

HMOs for Call Center

Health insurance benefits are one of the sought after incentives or benefits in any organizations. The call center industry has conventionally used health benefits to attract better employees and agents in their roster. The health benefit is usually facilitated through health maintenance organizations (HMOs) which provides managed for health insurance contracts. This insurance usually covers […]