How to go to Assurant Pasig?

Question: How to go to Assurant Pasig? Answer: Assurant BPO Philippines has another satellite call center office currently situated in Brixton St., Brgy Kapitolyo, Pasig City. Nearest landmark to Assurant Pasig is Pioneer Center. If you are coming from EDSA, take a MRT ride to Boni station; then take a tricycle ride going to Brixton […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Active Contact Network Domestic Contact Center

Active Contact Network Domestic Contact Center is a business process outsourcing firm that specializes in contact services and telemarketing. It is a Philippine-based contact service provider that caters the local market servicing local banks, financial institutions, retailers, telecommunications company and public agencies. One of Active Contact Network major clients included HSBC credit cards in which […]

How to go to Filasia Pasig?

Question: How to go to Filasia Pasig? Answer: Filasia Connect Philippines main call center office is currently situated in Fortune building, along Pasig boulevard, Pasig City. Nearest landmark to Filasia Pasig is Shell Gas Station. Residents from Pasig and nearby areas can easily get to Filasia Pasig via jeepney ride to Quiapo via Shaw; alight […]

How to go to Call Center Academy Pasig?

Question: How to go to Call Center Academy Pasig? Answer: Call Center Academy has another call center training office located in Fortune Buidling, along Pasig boulevard, Pasig City. Nearest landmarks to Call Center Academy Pasig are Shell Gas Station and Asian Summit College Foundation. Residents from Pasig and nearby areas can easily get to CCA […]

How to go to Straight Arrow Pasig?

Question: How to go to Straight Arrow Pasig? Answer: StraightArrow Corporation main call center office is currently located in Silver City Mall, along Frontera drive, Pasig City. Nearest landmarks to Straight Arrow Pasig are Tiendesitas, SM Supercenter Pasig and Shell Gas Station. Residents from Pasig, Marikina and nearby areas can take a jeepney ride going […]

How to go to Asia Americas Pasig?

Question: How to go to Asia Americas Pasig? Answer: Asia Americas Business Processes main call center office is currently located in Fortune Annex building, along Lakeview Drive, Bagong Ilog, Pasig city. Nearest landmarks to Asia Americas Pasig are Rizal Medical Center, BDO, and Asian Summit College. If you are coming from EDSA, the fastest way […]

24 by 7 Contact Solutions

Established in 2011, 24 by 7 Contact Solutions is a business process outsourcing provider that specializes in telemarketing. More often than not, businesses especially small and medium size enterprises find it difficult to establish and implement a general marketing strategy that will effectively deliver results. 24-7 Contact Solutions was principally organized and designed to address […]

C3 Customer Contact Channels

Customer Contact Channels or C3 for short sums up its specific focus: “To build brand value with every call we answer, every email we respond to, and every web visitor that we support”. With over 30 years of diverse and profound experience, C3 Customer Contact Channels has established itself as the most dependable partner in […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Acestar Telecommunication Systems

Acestar Telecommunication Systems was established in Hong Kong in 2000. Acestar Telecoms Hong Kong Ltd. (ACESTAR) is an External Telecommunications Service Provider that was license by the Office of the telecommunications Authority or the (OFTA). It is then and up to now the number one provider of international wholesale carrier services in Hong Kong. The […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Assurant BPO Solutions

Assurant BPO Solutions is a topnotch business process outsourcing company that aims not of being the biggest but the best outsourcing provider in the world. Assurant BPO Philippines offers a wide array of services including customer relationship management and administrative support processing to industry specific solutions. This included managed Services, Lead Generation, customer acquisition and […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Cr8v Web Solutions

Business solutions reimagined. Next-generation solutions to today’s business problems. Cr8v Web Solutions is an IT outsourcing firm composed of a team of dedicated and creative web designers and developers who aims in helping companies achieve competitive advantage through the web. Cr8v Web Philippines aims to artistically and ingeniously apply web technology so that it can […]

ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]

Call Center Academy

Established in 2001, the Call Center Academy (CCA) is an outsourcing company that specializes in recruitment services. The company was conceived to address the urgent need of matching the skills of the locals to current employment demands particularly in the call center and BPO industry thereby helping expand the employment opportunities for the people. As […]