51Talk English Philippines

51 Talk English is an online English tutorial center which is currently the Philippines no. 1 online English school for Chinese English learners and leading online English company for teachers in the Philippines. 51Talk English aims in delivering the best value and best quality services while employing a happy and high-performing team. The name “51Talk” is […]

Beijing Adam International-Philippines

Beijing Adam International is a company that serves as a mediator for Chinese investors, students and individuals to transact business, study, learn English and other things in the Philippines. Beijing Adam Philippines provides assistance to Chinese clients to purchase property, immigrate and invest abroad, in countries such as USA, Cyprus, Spain, Canada and some other […]

Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Korean Call Center

Unlike the common conception of a call center that offers customer service assistance, technical service assistance or sales and marketing assistance, a Korean Call center refers to a call center the offer online English tutorial lessons to Koreans abroad. Much like most call centers, it utilizes the Internet as the communications channel for conducting lessons […]

GoFluent Philippines

GoFluent is the leading training and tutorial center for professional English communication which pioneered in English distance learning. It was founded in New York in 2000 by a French entrepreneur and banker, Christophe Ferrandou initially for Europeans who want to learn to speak English. Today, GoFluent Philippines operates in 11 countries around the world. The […]

How to Avoid Filipinism?

Filipinism generally pertains to the Filipino English, which is the result of the dynamic evolution of the English language when it was adopted by the Filipino people. The adoption process of English would inevitably involve some changes because of the influence of the local culture. This evolution of language is a common phenomenon in as […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Scopeworks Asia

Scopeworks Asia is a first Philippine-based company that gives its dedication and providing timely, precise, high quality, and cost-effective transcription, that edits, proofreads, audio text conversation and data conversation services. It is the leader in the Philippines when it comes to their services the first in the country and in Asia Pacific region. Scopeworks Asia […]

ABS-CBN Call Center

In ABS CBN, the ABS CBN call center could refer to two entities. First is the ABS-CBN Shared Service Center Pte., Ltd, a subsidiary of ABS-CBN Broadcasting Corporation which was established in 2008, whose main office is situated in Singapore. Its local regional office or the regional operating headquarters (ROHQ) is located in inside the […]

Sample Spiels for Education Plan

Spiels are especially important for telemarketing outbound calls. An effective opening spiel will make or break the start of a conversation with a prospective client. While there are generic spiels that one can use in introducing oneself, preparing spiels for a particular product entails certain innovativeness and creativity to make the product interesting. Here are […]

Better Compensation or Better Benefits?

When evaluating a job, people usually focus on the salary, the pay, the remuneration or the compensation. While the pay is significant, it is not all that matters in taking a job. The salary is not the sole criterion for determining the best job offer. Focusing on the salary alone is best if one is […]

AppLabs Digital Studios

AppLabs Digital Studios is an IT company that specializes in software applications development particularly for mobile devices and the internet. It offers a comprehensive range of end-to-end services across a multitude of industries and markets. The products of the company are available on several selected distribution channels for Android, iOS, and BlackBerry phones as well […]

How to Lower Handle Time?

Average handle time (AHT) or simply handle time is measure used in the call center industry to quantify the time duration of one transaction. This is normally calculated from the customer’s initiation of the call up to the time the call is ended, which is included any hold time, talk time and other related activities […]

Mannasoft Technology Corporation

Passion Beyond Boundaries. Established in June 1991, Mannasoft Technology Corporation is an award-winning international developer and provider of intelligent IT Solutions the delivers a comprehensive suite of expertise in software development, mobile application, systems integration and collaboration in partnership with Microsoft, Oracle, IBM, Adobe, Frontrange, and McAfee, among others. At the forefront of software development, […]