What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

History of Call Center in the Philippines

A call center is a centralized office used delivery customer service through the phone such as receiving and responding to inquiries, collection of payments, providing tech support and other services which can be facilitated verbally through remote communications. Thus, call centers have longed existed in the Philippines however primarily providing services to the local market. […]

Virtual Assistants International

Virtual Assistants International is a BPO enterprise that serves different companies the brightest, knowledgeable, brilliant, hard-working and experienced perfect English speaking VA’s to modify every business establishments. They are trying to elevate their client’s positions on the business world. In order for companies to reach the highest peak in the business era, Virtual Assistants International […]

Reading Comprehension Test for Call Center Agent

It is one thing to read. It is another thing to understand. Reading comprehension pertains to a person’s ability and level of understanding of a reading material or text, which is derived from the interaction between the words read and how they relate to one’s knowledge as well as the ability to understand beyond words. […]

Best Customer Service Spiels

The best customer service spiels are characterized by its sincerity, optimism and focus on the customer’s needs. The sincerity of the spiel is determined ultimately by the agent, which is reflected in the spontaneity and naturalness of the voice, tone and delivery of the agent. Optimism on the other hand refers to the cheerfulness and […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

Qualfon Philippines

Qualfon, formerly known as Telemark, started by providing Interactive Voice Response or the IVR services to their customers. Among its biggest clients is none other than the Mexican Stock Exchange in collaboration with TV networks in Mexico. Later on, the project Short Message Service (SMS) was adapted and became part of their main services of […]

Counter Objection in Outbound Call

Outbound calls are more complex and vulnerable to objection and rejection especially because agents are involved in cold calling. Hereunder are some tips to counter objection in outbound call. Objections vs. Concerns. While there is a thin line between objection and concern, an agent must be able to clearly determine whether a customer raises an […]

Top Ten reasons Why Work in Call Center

Working in a call center company has its advantages as well as disadvantages depending on the point of view of the working persons. Benefits also can have a positive impact on the part of the agent. But mostly the positive side is the one who outshine. To work as an agent in call Center Company […]

Intelenet Philippines Job Openings

One of the Best Employers in Asia is looking for new members of their pioneer team. Join Intelenet as it grows its roots in the Philippines. As a leading global BPO company with over 28000 employees worldwide, Intelenet values people as its most important asset, providing them the tools and opportunities to become successful in […]

Non Voice Account

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of talking to them verbally. In which case, customer queries are responded to […]

Call Center Written Exams

There is no standard written test in the call center industry. Every company formulates its own written test to effectively evaluate the qualifications of applicants or potential employees. While majority of the services in the call center industry is verbal in nature, the use of written tests or exams usually forms part of the evaluation […]

Sun Life Philippines Call Center

Sun Life is a global insurance giant chartered in Canada in 1865 which aims of helping customers achieve lifetime financial security and operates in key markets across the world from Canada, US, UK, China, Japan, India, Philippines and Singapore, among others. In the Philippines, Sunlife pioneered life insurance in the country way back in 1895. […]