What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Malasaga Trading

Malasaga Trading is a world-class engineering and worldwide trading company founded in 1985 by Engr. Eduardo R. Malasaga. The company started as a manufacturer of locally made spare parts that used the Numerically Controlled Machine. Today, it prides itself in the promoting the world class capability of the Filipino engineer and technicians for providing a […]

ClientLogic Corporation

ClientLogic is a premiere international business process outsourcing (BPO) company providing customer care and back office processing services. It is a subsidiary of Canadian diversified company Onex Corporation that operates throughout North America, Europe and Asia. ClientLogic’s dependable service quality in multichannel formats and countries helps companies enhance their profitability on customer investment by optimizing […]

Terra Firma Resources Corporation

Terra Firma is a premiere business consultancy firm based in Australia that specializes in providing business plan strategies for companies to attain their business objectives. Terra Firma Philippines works with its clients to seize new opportunities, attain stability and address competitive challenges and achieve growth and change. As a results-oriented company, Terra Firma makes, converts […]

Virtual Assistants International

Virtual Assistants International is a BPO enterprise that serves different companies the brightest, knowledgeable, brilliant, hard-working and experienced perfect English speaking VA’s to modify every business establishments. They are trying to elevate their client’s positions on the business world. In order for companies to reach the highest peak in the business era, Virtual Assistants International […]

Reading Comprehension Test for Call Center Agent

It is one thing to read. It is another thing to understand. Reading comprehension pertains to a person’s ability and level of understanding of a reading material or text, which is derived from the interaction between the words read and how they relate to one’s knowledge as well as the ability to understand beyond words. […]

Disadvantages of Customer Retention

While companies normally aim to establish strong relations with customers and achieve customer retention, they also recognized that there are also disadvantages in customer retention as follows: Old market. Maintaining a customer database is a must. However, there should be a continued endeavor to create or find new market else market will be saturated and […]

Telus Philippines

As reflected on its name, Telus Philippines is one of the direct to the point no finicky companies that deliver to deliver. More than just an outsourcing vendor but a partner, the company aligns it objectives, value and culture of its agents to fit those of its clients for a seamless business partnership. Telus Philippines […]

Fuld & Company Philippines

The Global Leader in Competitive Intelligence, Fuld & Company was founded in 1979 to help companies from the consumer products, telecommunications, healthcare and financial services industries among others better understand their competitive positions, capture market opportunities, forestall and prevent rival challenges and stimulate progress and increase profits thru consultancy, research and analysis. Fuld & Company […]

Entertainment Gateway Group

Entertainment Gateway Group (EGG) is an innovative software development and technology company that specializes in offering mobile content and software applications, pioneering digital advertising solutions and excellent technology outsourcing capability. EGG Philippines dedicates itself in solving a company’s present and forthcoming digital pursuits. As one of the early pioneers in value-added mobile services provider, digital […]

Mandata Corporation

Mandata Corporation is a U.S. based and managed business processing outsourcing and offshoring company with offshore that especially provides including business process, information management, data conversion services, call center services and others. For business process outsourcing, Mandata Philippines especially offers data and info abstracting services, analysis, data processing, information research and applications development. Data conversion […]

BrushNetwork Philippines

BrushNetwork Philippines is a business process outsourcing company that specializes in graphics design, multimedia development, desktop publishing, web development and online software development. Founded in August 1997, Brush Network Philippines started out as a Business Cards, Signage & Screen Printing company that is composed of White label offsite freelance website designers. Today, the company has […]

Intercontinental Hotels Group

The Intercontinental Hotels Group call center in the Philippines was actually the IHG Reservations Center, which handles queries of the millions of customers of IHG around the globe. IHG Philippines provides support to IHG’s portfolio of 4500 hotels around the globe in 100 countries across under brands such as InterContinental, Crowne Plaza, Holiday Inn and […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Seven Seven Global Resources

Seven Seven Global Resources is one of the subsidiary companies of Seven Seven Software (77 Software), which specializes in mainframe system programming, contact center services and call center training services. 77 Software is business outsourcing company that originally specialized in the provision of IT consultancy and expertise services to the New York Financial District since […]

HEXUS Outsourcing Services

Hexus Outsourcing Services is a specialized IT outsourcing firm that assists companies in managing the implementation of Distance Remote Assistance Management especially in retail or supplier industry. Hexus Outsourcing Services provides new and revolutionary approach to outsourcing services that transcend client expectations through unsurpassed technical support, better adaptability, and greater value, thus improving system functionality […]

ATOS Information Technology

Your business technologists to power progress, ATOS Information Technology actually pertains to Atos SE (Societas Europaea), an international information technology services company that specializes in Hi-Tech Transactional Services, Consulting & Technology Services, Systems Integration and Managed Services through Worldline designed to help companies create their firm of the future. Consulting & Technology Services pertains to […]

Web Outsourcing Gateway

Web Outsourcing Gateway Inc. (WOG Inc.) is a Japanese-managed web outsourcing company that provides creative, inventive, and productive solutions for businesses’ information technology to help local and international companies optimize costs, save time, access sustainable and world-class personnel and allow companies to focus on the core competencies and make capital funds available. Web Outsourcing Gateway […]

Asiatype Philippines

Asiatype is a Philippine-based company that specializes in publishing products and solutions in distinct subsidiaries namely Datagrafix, Asiatype Publishing and Asiatype Distribution. Datagrafix is the subsidiary that handles the pre publication services including page composition, eBook creation and digital publishing services. Asiatype Publishing is constituted of Accu-map for map publications and for printed and GPS-enabled […]

Azeus Systems Philippines

Azeus Systems is a leading IT services provider in the Asia Pacific region. Established in 1991 by a group of MIT graduates in Hong Kong, Azeus Systems Philippines has over a decade of experience in scheming and executing composite IT solutions that have helped harnessed the operations many companies. Quality Commitment is at the core […]