What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Reading Comprehension Test for Call Center Agent

It is one thing to read. It is another thing to understand. Reading comprehension pertains to a person’s ability and level of understanding of a reading material or text, which is derived from the interaction between the words read and how they relate to one’s knowledge as well as the ability to understand beyond words. […]

Virtual Assistants International

Virtual Assistants International is a BPO enterprise that serves different companies the brightest, knowledgeable, brilliant, hard-working and experienced perfect English speaking VA’s to modify every business establishments. They are trying to elevate their client’s positions on the business world. In order for companies to reach the highest peak in the business era, Virtual Assistants International […]

FPT Software Technologies

FPT Software Technologies is the leading and biggest software outsourcing company in South East Asia established in 1999 in Vietnam with over 6,000 software outsourcing projects and a global presence in diverse markets including Japan, America, Europe, South-East Asia and Australia. Guided by technological innovations, FPT Software Philippines commits to the highest level of customer […]

Cebu Tele-net Phils.

Cebu Tele-net is Japanese owned BPO/Contact Center that provides a complete range of contact center services placing the greatest priority on the dialog of the customer. Cebu Tele-net Philippines believes that its services involve putting its hearts and hospitality, as the Japanese would say “omotenashi”, into every single action it takes. Cebu Tele-net is a […]

Zipmatch Philippines

The Philippine’s property experts. Zipmatch is the Philippines’ first online real estate sales and marketing firm that provides an online aggregator of property listings in the Philippines. It was launched in April 2013, by HomeMatch Corp., by Chow Paredes and John Dang. ZipMatch is about empowering home ownership. ZipMatch was founded to make home ownership […]

Handling Stick Office Romance

YOU cannot help it. You enter a workplace. You meet somebody. You both get closer and closer by the day, err, night. Before you know it, you fall for each other. Kayo na. Oh, sarap ng feeling, di ba, especially if your now-honey works in the same department and shift. But just because you’re inspired […]

Disadvantages of Customer Retention

While companies normally aim to establish strong relations with customers and achieve customer retention, they also recognized that there are also disadvantages in customer retention as follows: Old market. Maintaining a customer database is a must. However, there should be a continued endeavor to create or find new market else market will be saturated and […]

Telus Philippines

As reflected on its name, Telus Philippines is one of the direct to the point no finicky companies that deliver to deliver. More than just an outsourcing vendor but a partner, the company aligns it objectives, value and culture of its agents to fit those of its clients for a seamless business partnership. Telus Philippines […]