Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints are acceptable and they are part of the job. In fact, handling […]

What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Rebuttals for Handling Difficult Customers

Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because the existence of difficult customers is common phenomenon, call center companies have prepared rebuttals or responses which their agents try learn to manage and handle irate customers. These rebuttals are usually based on the company‚Äôs […]

How to Handle Disappointed Customers?

Every person experience disappointments in life, even having a great life, nobody is excuse in experiencing disappointments. It depends on how to handle the situations. When it comes to business, handling disappointed customers must address in a positive way. Instead of going into anger mode, it is better to look at the positive attributes. Dealing […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

How to Handle Objection in Call Center?

It is inevitable for customers to object or balk an agent during the course of their service. This is especially true for customer reps handling complaints as well as outbound call agents when doing cold calling. In most instances, this can depress and make an agent feel bad. However, agents should understand that rejection is […]

One Outsource Direct Corporation

Our Client’s success is our success. This is the mantra that emphasizes the oneness of One Outsource Direct Corporation with its business partners. One Outsource Direct Corporation is the business partner of choice for a company’s call center and business process outsourcing needs. One Outsource Direct Philippines provides the best outsourcing services delivered beyond what […]

Sun Life Philippines Call Center

Sun Life is a global insurance giant chartered in Canada in 1865 which aims of helping customers achieve lifetime financial security and operates in key markets across the world from Canada, US, UK, China, Japan, India, Philippines and Singapore, among others. In the Philippines, Sunlife pioneered life insurance in the country way back in 1895. […]

Transcosmos Logicall

The logical choice, Transcosmos Logicall is a business process outsourcing company that specialized in outbound and inbound customer contact service, and technical support and customer relationship management. The company provides custom fit solutions in voice, email and web channels designed to improve one’s services and optimize costs which ultimately translate to higher revenues for the […]

Technocall Philippines

TechnoCall Corporation is a business process outsourcing/contact center solutions firm that provide world class business IT solutions to firms especially from Canada, UK and Australia. Its corporate name is reflective of its mission to deliver exceptional customer contact services through state of the art technology in a VOIP-based on-demand contact center solution. Technocall Philippines envisions […]

Call Center Best Practices: Tips to Increase Sales

The customers are every business lifeline. This is why businesses never stop looking for ways on how to increase their sales. What most of them fail to realize, though, is that there is one important aspect of the business that they need to focus on if they really want to improve their sales customer service. […]

Amicassa Process Solutions

Established in 2008, Amicassa Process Solutions, Inc. (APSI) operates as the sales support functions of the three residential real estate development company of Ayala Land namely Ayala Land Premier, Alveo and Avida. Each brand specializes in residential development projects catering differing and diverse markets from the very rich elite class, to the young and fast […]

SOS PacAsia Technologies

SOS PacAsia Technologies is a relatively new contact center company in Cebu city, Philippines that provide a broad range of inbound and outbound services. While SOS PacAsia Technologies is relatively new, most of its management staff are experienced professionals from other BPO companies, who decided to put up their own BPO company that will integrate […]

Zest Air Customer Service

Zest Air is the newest airline transportation service company in the Philippines established on 2008 by AMY Holdings Corp. As the newest airline service provided, the company immediately distinguished itself against competitors with its innovative market strategies and the use of brand new aircrafts to ensure the best comfort, the optimum safety and best service […]

TxVia Philippines

TxVia is a US-based business process outsourcing company that specializes in providing the most advanced transaction processing and payment technology as well as other financial services complemented with supporting services. TxVia Philippines solutions cover the entire span of payment applications for individual consumers, corporate entities as well as government institutions. TxVia allows electronic payments using […]

Customer Service Standards

Customer service refers to that totality or a series of services provided to a customer before, during and after a purchase aimed to enhance customer satisfaction. Customer service standards refer to the benchmark or model by customer service should be facilitated. Every company has the right to establish its own standards for customer service. These […]

Sky Cable Customer Service

Established in January 1990, Sky Cable is the leading commercial cable TV service provider in the Philippines with over half a million subscribers. It provides postpaid cable TV service, prepaid cable TV service, and the fastest residential broadband internet service in the Philippines. These ranges of services are provided in different bundles and packages that […]

I-Net External Support

I-Net External Support is a family owned contact service company established in 2009 that exclusively provides customer services and other customer relationship management services Forex World Pty Ltd. Forex, a division of the Australian Forex Global Group of Companies established in 1983 which provides transportation, logistics and delivery services to Filipinos living in Australia. The […]

Boost Sales in Call Center

One of the most important critical services that are often outsourced in contact centers is the marketing and sales functions of the company. In the call center industry, this is usually referred to as outbound calls as oppose to inbound calls, in which agents proactively call prospective customers to sell a service or a products […]

Mega CallNet

Mega CallNet Inc. (MCNI) is call center company that provides both inbound and outbound customer relationship management services. It aims of becoming the leader in the Philippine call center industry by providing first class call center services that serves as the standard for global quality. This is precisely why the company takes the name “Mega” […]