Information: contoh dialog handling complaints

Improve your Email Handling Skills

In our virtual world where global communication travels faster than light, handling emails is one of the most demanding and time consuming process that people do. Following are ways for agents to improve email handling. Create a structured outline. Outlines serve as guides …

DNATA Philippines

Dnata or Dubai National Air Travel Agency is one of the world’s largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. It started in 1959 as a small trading shop in Bur Dubai souk that offers …

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints …

Careers in Call Center

If you are working in a call center, most people are under the impression that your job mostly consists of sitting all night long in your workstation, answering phone calls, making phone calls, or maybe provide assistance through chat and email. This is …

How to Handle Disappointed Customers?

Every person experience disappointments in life, even having a great life, nobody is excuse in experiencing disappointments. It depends on how to handle the situations. When it comes to business, handling disappointed customers must address in a positive way. Instead of going into …

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is …