What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints are acceptable and they are part of the job. In fact, handling […]

Increase Sales in Call Center

Different strategies and techniques on how to augment sales in call center can be achieve and implemented. Tips and effectiveness on talking on the phone will be discussed below. Majority of training solutions focus on tactics such as the complaint handling, how to avoid and solve this particular problem, empathy on the customers, the tone […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Sutherland Global Services […]

How to Handle Disappointed Customers?

Every person experience disappointments in life, even having a great life, nobody is excuse in experiencing disappointments. It depends on how to handle the situations. When it comes to business, handling disappointed customers must address in a positive way. Instead of going into anger mode, it is better to look at the positive attributes. Dealing […]

Develop Computer Services Calls

Help desk is at the core of tech support service. Support services can be as simple as providing operation instructions to as complex as diagnosing and solving a system problem. And much like any other customer service script, it starts with a general greeting and introduction which is important to develop customer confidence and provide […]

Job Interview Assessment for Call Center

Whenever attending a job interview, it is important to be prepared and ready both physically, emotionally and intellectually. In the call center industry, job interviews are usually divided into two parts, the initial and final. The initial interview is basically an assessment of the applicant’s general skills and predisposition if one qualifies and fits the […]

Savvy Sherpa Asia

Savvy Sherpa Asia is a subsidiary of Savvysherpa, Inc., a business process outsourcing firm founded in 2001 which specializes in data science and innovative research. The company essentially provides partner companies with data-driven programs and data products. Savvy Sherpa specializes in Data Science, Retail, Data Product Development, Pilot and Experiment Design, Health Care; Health Insurance, […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

Tech Support Probing Questions

The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the use of computers, connecting to the Internet, the use of a software and the use […]

Credit Card Application for Call Center Agents

A credit card is a payment card that its owner can use to purchase products and services without having cash and on credit. The card entitles its owner a line of credit one can use to pay a merchant or borrow money. The credit card offers convenience of not carrying cash, which can easily be […]

Data Analyst Exam and Interview Tips

A data analysis is a professional engaged in the inspection, cleaning, transformation, scrutiny, modelling and examination of data to deduce and highlight useful information for business decision making. Data analysts are usually officers who have attained extensive experience in the industry or field and have become knowledgeable of its ins and outs. The exam for […]

Netsuite Philippines

NetSuite is the premium global provider of cloud-based business management software solutions designed to help organizations manage core business operations using a single, fully integrated system that handles enterprise resource management, accounting and finance, customer relationship management, ecommerce, inventory and other process needed for critical business decision making. Founded in 1998, NetSuite (NYSE: N) is […]

Mosbeau Philippines

Mosbeau is the ahe Asian Skin Whitening and Anti Aging expert. Mosbeau is a Japanese based company dubbed with as the no. 1 skin whitening, anti-aging and skin cell renewal provider among Asians. Its breakthrough ingredient is the placental protein, which is added in all of its five product lines namely the Mosbeau Placenta White […]

Kyowa Service Center Philippines

Basta may Kyowa, May ginhawa ka. Kyowa is a Japanese company founded in 1949 that manufactures radio communication equipment, strain measuring instruments, electronic instruments and measurement equipments. In 1961, it changed to Kyowa Electronic Instruments Co., Ltd., that focuses in manufacturing small home gadgets. The company was introduced in the Philippines in 1998 and immediately […]

Debt Collection Scripts and Rebuttals

One of the most difficult call center services is debt collection. This is an area in which many agents usually gets to meet irate, furious mad enraged fuming annoyed customers of all types. Agents in the debt collection service however, should understand that handling very angry customers is an integral part of the job and […]

Fuld & Company Philippines

The Global Leader in Competitive Intelligence, Fuld & Company was founded in 1979 to help companies from the consumer products, telecommunications, healthcare and financial services industries among others better understand their competitive positions, capture market opportunities, forestall and prevent rival challenges and stimulate progress and increase profits thru consultancy, research and analysis. Fuld & Company […]

Concentrix Philippines Job Openings

It’s more than a job. It’s about making the right choice! Be part of the Pioneer Batch for our newest B2C Inbound Sales Program Call Center ProfessionalsOutbound Sales RepsCustomer Support RepsTeleprospecting Sales ProfessionalsTechnical pre-Sales SupportCampaign CoordinatorSales ManagerCustomer Accounts Specialists (French)Inbound SalesBilingual ExpertsTechnical Support with knowledge in Linux and Networking (Level 3)Jump Start your Career with […]

RR Donnelley Philippines

RR Donnelley is an international provider of integrated communication solution developing custom communications solutions that optimize costs, drive growth and profitability and ensure compliance to thousands of customers and businesses around the world. RR Donnelley Philippines uses a range of proprietary and commercial technologies as well as a collection of primary Internet based resources and […]