What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Develop Computer Services Calls

Help desk is at the core of tech support service. Support services can be as simple as providing operation instructions to as complex as diagnosing and solving a system problem. And much like any other customer service script, it starts with a general greeting and introduction which is important to develop customer confidence and provide […]

Call Center Empathy Examples

Empathy is the capacity to put oneself in the shoes of another to know emotionally what the other feels thereby allowing one to understand the person from within the point of view of that person. This attribute is an important skill of a call center agent who often engages in customer service because it allows […]

How to sound Convincing in an Outbound?

Call center jobs specifically outbound calling become successful and sound convincing has a number of ingredients needed. To strengthen the marketing business, one has to have a sales technique or strategy. Try to be warm and specific. Being convincing and believable to the customers will give an impact on the customers. Telephone marketing proven the […]

WebPros Philippines

WebPros Philippines is part of the Digital Room that caters and supports many different online printing services specifically for the companies that designs different printing jobs and works. In North America, the UPrinting.com, Printrunner.com Youprint.com and Rush printing services.com and the Uprinting .com graded as one of the top 5000 fastest growing companies ever recorded […]

Cebu Tele-net Phils.

Cebu Tele-net is Japanese owned BPO/Contact Center that provides a complete range of contact center services placing the greatest priority on the dialog of the customer. Cebu Tele-net Philippines believes that its services involve putting its hearts and hospitality, as the Japanese would say “omotenashi”, into every single action it takes. Cebu Tele-net is a […]

FPT Software Technologies

FPT Software Technologies is the leading and biggest software outsourcing company in South East Asia established in 1999 in Vietnam with over 6,000 software outsourcing projects and a global presence in diverse markets including Japan, America, Europe, South-East Asia and Australia. Guided by technological innovations, FPT Software Philippines commits to the highest level of customer […]