Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

Dealing with Difficult People at Work

Work is our second home. People spend at least 8 hours of their waking hours a day at work, which translates to a lot in a life time. Because of which, it is important that one establishes a harmonious relationship with people at work, which is not really an easy task considering that work is […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Filipinism vs American Expression

Filipinism is evolved from Filipino localization or acculturation of the English language which resulted to the creation of words, phrases or terms that in some way maybe grammatically incorrect or foreign native English speakers. In short these Filipinisms are colloquial English words and phrases that are unique in the Philippines. Some of the most common […]

How to Handle Disappointed Customers?

Every person experience disappointments in life, even having a great life, nobody is excuse in experiencing disappointments. It depends on how to handle the situations. When it comes to business, handling disappointed customers must address in a positive way. Instead of going into anger mode, it is better to look at the positive attributes. Dealing […]

Scopeworks Asia

Scopeworks Asia is a first Philippine-based company that gives its dedication and providing timely, precise, high quality, and cost-effective transcription, that edits, proofreads, audio text conversation and data conversation services. It is the leader in the Philippines when it comes to their services the first in the country and in Asia Pacific region. Scopeworks Asia […]

Quinn Data Facilities

Quinn Data Facilities or QDF is a BPO firm that specializes in contact center services. With over 20 years experience in Data Management and Outbound Telephone Services, the company can engender the resources to satisfy the need of producing and building the best quality data that affords clients flexibility, team work and dedication. Quinn Data […]

VOIP Termination

VOIP Call Termination refers to the routing an outbound telephone call from one telecom carrier or provider to its destination which is uses another telecom provider. VOIP termination carries out an outbound call from the calling party (originating point) to the called party (terminating point), thereby completing the trail by which the call flowed from […]

Lexitel Worldwide Telesync Solutions

Lexitel Worldwide Telesync Solutions is a specialized IT outsourcing firm that provides VoIP Origination and Termination, and Video Conferencing in the telecommunications industry in the Philippines. VoIP Origination is the process of giving carriers inbound call access while voice termination, refers to the routing of telephone calls from one telephone company. Through this, companies are […]

How to Assure Your Customers

Customers are aware that agents earn money in helping them. What they don’t want are agents who are only there to make business and make money. They want to see your sincerity in helping them. And your earning only becomes an incidentally necessity. In lieu of which, agents should learn how to assure customers that […]

How to Lower Handle Time?

Average handle time (AHT) or simply handle time is measure used in the call center industry to quantify the time duration of one transaction. This is normally calculated from the customer’s initiation of the call up to the time the call is ended, which is included any hold time, talk time and other related activities […]

PLDT Call Center

The PLDT Call center is a general term which could refer to two entities namely, the PLDT hotline call center or the SPi Global. The former pertains to the call center that receives calls when PLDT customers and subscribers call PLDT centralized hotline numbers for inquiries, request for telephone repair service, directory assistance, operator assistance […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

American Idioms for Call Center

Idioms are informal English expressions that have a meaning different from the meaning of the words in the expression. It is one of the formal manifestations of culture in language. In the call center industry, agents learn idiomatic expression as part of their cultural orientation training in order to familiarize themselves with the common idiomatic […]

Call Center Voice Modulation

The modulation of voice is important for call center agents in order to make their verbal speech clearer and more interesting. Modulation of voice basically involves moving the pitch or tone of the voice up and down as oppose to a dull even pitch throughout a verbal speech. Modulation is used to enhance emphasis in […]

West Contact Services

At West Contact Services, clients are afforded cutting edge technology. West call center also conducts intensive research to ensure the development of the perfect solutions that fits a client in their respective industry. West Contact Services provides up to date reporting mechanism to ensure its clients of complete transparency and monitoring of customer interactions. West […]

Stress Busters for Call Center Agents

Stress can be defined as the restrain or anxiety on person’s emotional and physical well being of a person. The stressful employees are not good quality and they won’t take anywhere. Stressful workers cannot deliver their best on the given situations. That is why they need some time to find their relaxation. This is where […]

Tongue Twister for Call Centers

A tongue-twister is a paragraph, sentence or phrase that is innovatively formulated to be difficult to articulate resulting to amusing expression when mispronounced. The difficulty in articulating the tongue twister often rest on the similar sounds that it contains. To get the full effect of a tongue twister, speakers are either asked to read or […]