What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

CSR Travel Account

CSR Travel Account pertains to a customer service account that is associated with the travel and the hospitality industry which included booking travels for tours, making reservations for the accommodation requirements of the tourists and other travel related needs. There are numerous functions of a CSR working for a travel account. One of which is […]

Rebuttals for Handling Difficult Customers

Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because the existence of difficult customers is common phenomenon, call center companies have prepared rebuttals or responses which their agents try learn to manage and handle irate customers. These rebuttals are usually based on the company’s […]

Aegis PeopleSupport Philippines Job Openings

AEGIS is currently looking for Customer Service and Technical Support Representatives for the following verticals: Travel & Hospitality Travel Specialists Travel Sales Representatives Consumer services Hotel Reservations Specialists Technology and Telecommunications Financial Software Specialists IT Sales Technical Support Agents Conferencing Agents Banking Collections Specialists Banking Specialists Can you speak Cantonese? Aegis is looking for Chinese […]

How to get to Advatech Makati?

Question: How to get to Advatech Makati? Answer: Advatech Transcription Philippines main call center office is currently situated in Sogo Hotel building, along EDSA, Guadalupe Nuevo, Makati City. Nearest landmarks to Advatech Makati are KFC and Guadalupe overpass. If you are coming from EDSA, the fastest way to Advatech Makati is via MRT ride to […]

Castech Data Services

Castech Data Services is a Canadian company that provides offshore outsourcing services particularly in data entry, medical transcription, data conversion, litigation support; and analysis and abstraction of key information. Castech Data Services also provides programming and audio and video animation production services as well as contact center services for technical support, customer service and other […]

How to get to Dun & Bradstreet Cebu?

Question: How to get to Dun & Bradstreet Cebu? Answer: Dun & Bradstreet/D&B Philippines has another satellite call center office located in Krizia building, along Gorordo Avenue, Cebu City. Nearest landmarks to Dun & Bradstreet Cebu are a West Gorordo Hotel, Kia Motors and The Wine Shop. Residents from Cebu can easily get to Dun […]

Affiliated Computer Services Philippines Job Openings

Join a Global Leader in Customer Care Now hiring Customer Care Representatives, SBU Manager, Operations Manager, Trainer and Workforce Analyst.  ACS of the Philippines, a Xerox Company is seeking applicants for growing customer care operations in Pasay City.   Minimum qualifications: Completed at least 2nd year in collegeExcellent communication, analytical and problem solving skillsFlexible work […]

Versar International

Versar is an international project management company that provides sustainable solutions in construction management, engineering services, environmental sciences, professional management services and infrastructure solutions for the speedy, efficient, and excellent and customized support to both private and public companies multi-national development organizations across the globe. Versar Philippines particularly provides management and supervisory services in rebuilding […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

One Outsource Direct Corporation

Our Client’s success is our success. This is the mantra that emphasizes the oneness of One Outsource Direct Corporation with its business partners. One Outsource Direct Corporation is the business partner of choice for a company’s call center and business process outsourcing needs. One Outsource Direct Philippines provides the best outsourcing services delivered beyond what […]

How to Lower Handle Time?

Average handle time (AHT) or simply handle time is measure used in the call center industry to quantify the time duration of one transaction. This is normally calculated from the customer’s initiation of the call up to the time the call is ended, which is included any hold time, talk time and other related activities […]

Dell Call Center Philippines Job Openings

Ready to fine-tune your career? Meritocracy. Empowerment. A passion for technology and unique solutions. That’s what success sounds like at Dell. Explore our career opportunities, and discover how brilliant your career can be. Pasay and Quezon City Sites Technical Support Representatives provide phone technical support to dell system/product customers Senior HR Generalists Finance Manager When […]

Sun Life Philippines Call Center

Sun Life is a global insurance giant chartered in Canada in 1865 which aims of helping customers achieve lifetime financial security and operates in key markets across the world from Canada, US, UK, China, Japan, India, Philippines and Singapore, among others. In the Philippines, Sunlife pioneered life insurance in the country way back in 1895. […]

Sitel Philippines Job Openings

Plan for your future and follow the right path. Be part of our Financial Account as a Customer Service Representative! This is your life. Choose to live it. Sitel Philippines Customer Service Representatives (Financial, UK & Telco acconts) Technical Support Representatives PHP 20,000 signing bonus for Canadian Telco Account PHP 21,000 package for Technical Support […]

Exemium Integral Solutions

Creating opportunities and results that matter. Exemium Integral Solutions is a business process outsourcing company that delivers a comprehensive range of services that primarily specializes on Human Resources management and other services. Exemium Philippines is a composed of a group of professionals with over a decade of years experience in the areas of recruitment, management, […]

How to get to I-Tech Solutions QC?

Question: How to get to I-Tech Solutions QC? Answer: I-Tech Solutions has another call center office situated in URC Compound, along E. Rodriguez Jr., Libis, Quezon City. Nearest landmarks to ITech Solutions QC are Eastwood City Police & Fire Station and White Rock Resort Hotel. Residents from Pasig, Cainta and nearby areas can take a […]

InterContinental Hotels Group Job Openings

What’s your passion? Whether you’re into football, snow boarding or soccer, at IHG Philippines, we’re interested in YOU. InterContinental Hotels Group loves people who apply the same amount of care and passion to their jobs as they do to their hobbies. InterContinental Hotels Group invites you to our Careers fair on May 20, 2013. Our […]

Granton World Philippines

Granton World or “G” for short is a Social Commerce shopping website that helps online shoppers on the lookout for the best online deals take advantage and get the most of web and allow people to live more for less. Granton World Philippines contains a list of products and services in practically about anything from […]

Performance Advantage Systems International

Performance Advantage Systems International or PASI is the first and largest Microsoft Dynamics NAV Partner in the Philippines. Established in 2002, PASI Philippines has made its proficiency in the areas of accounting and financial management, logistics and distribution, transportation and hospitality management. Microsoft Dynamics NAV is a cost-effective integrated business management solution with the following […]