Top Call Center Training Schools

Being branded as top school for call center training is very much appreciated. It is a plus points or bonus on the part of the schools as well as for the students studying in a top school for call center agent. There is an advantage if graduated in this particular school, because finding a job […]

What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints are acceptable and they are part of the job. In fact, handling […]

Training School for Call Centers

While call center industry in the Philippines continually grows and the demand for call center agents still increases, getting employment to companies is still very competitive. A college degree is not an assurance of getting hired in a call center company. Instead, fluency in English communication is the key to getting employed. This means that […]

High School Graduate Job Opportunities in Call Center

Because of the enduring growth of the call center industry, there is also a continuing demand for call center employees especially agents who work as telemarketers, customer service rep. or tech support reps. And because most call centers cater clients are from abroad, one of the primary requirements in landing a job in a call […]

Innovaquest

InnovaQuest (IQ) is a Business Process Outsourcing (BPO) specializing in providing total setup solutions of medical transcription companies. Innovaquest Philippines distinguishes itself from its competitors by offering a comprehensive education setup solution and model for an transcription organization with is broad array of innovative, original and exclusive medical transcription products and services that will definitely […]

Tech Support Probing Questions

The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the use of computers, connecting to the Internet, the use of a software and the use […]

Callbox Philippines

From a simple telemarketing and sales company, Callbox Philippines has expanded to provide a more diversified and systematic telemarketing and sales solutions to its partners. Callbox Customer Contact Solutions offers web design and development especially for ebusiness. Callbox Philippines supplements web development with other Web Marketing Services such as development of company brochures, Newsletter Templates, […]

KGB Philippines

Prompted by the poor customer billing service of a Telco, Robert A. Pines and Evan Marwell founded INFONXX in New York on 1991. Today, the company now known as “KGB”, is the world’s biggest provider of branded directory assistance services in Europe and outsourced directory assistance services in the United States, with over a billion […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

3i Philippines Job Openings

A great career opportunity is waiting for you at 3i Philippines. 3i is the call center solutions division of Q2 HR Solutions Call Center Specialists -Good-Excellent communication skills – written, verbal and active listening -For college undergraduates: candidate must have reached at least 2 years in college without pending requirements -For associate/vocational course graduates: should […]

Winsource Philippines Job Openings

A Lot of Seats, New Accounts, New Leadership, and we need YOU! grow with confidence and excellence! 200 Call Center Agents Hiring!must have 2 years call center experiencemust have excellent english communication skillsday shift and night shift availablequalified 2nd level applicants will be offered probationary status Make that winning decision, Be a winner in the […]

Westline Asia

Working as a call center agent is a rewarding job. That is why the WESTLINE Asia is looking for a potential candidate that will employ in their biggest and booming company. The candidate must possess at least a High School Diploma, a Vocational Diploma, short courses certificates, bachelor’s/college degree in any field of studies. The […]

24/7 Customer Philippines

Founded on the vision to enhance the customer experience by controlling large data, insightful design and a knowledge structure to simplify the concept of customer service to achieve consumers objectives with the most minimal effort, 24/7 Customer Philippines was conceptualized at advent of the new millennium and had since then made its market in perceptive […]

Aegis PeopleSupport Philippines Job Openings

AEGIS is currently looking for Customer Service and Technical Support Representatives for the following verticals: Travel & Hospitality Travel Specialists Travel Sales Representatives Consumer services Hotel Reservations Specialists Technology and Telecommunications Financial Software Specialists IT Sales Technical Support Agents Conferencing Agents Banking Collections Specialists Banking Specialists Can you speak Cantonese? Aegis is looking for Chinese […]

How to get to Foxgate Cebu?

Question: How to get to Foxgate Cebu? Answer: Foxgate Solutions Philippines main call center office is currently located in Piazza Elesia Center, along Talamban road, Talamban, Cebu City. Nearest landmarks to Foxgate Cebu are Talamban Elementary School and Three Sixty Pharmacy. Residents from Cebu can easily get to Foxgate Solutions Cebu via jeepney ride (route […]

GCOM Philippines

G-Com is the first contact center established in Mindanao Philippines particularly in Davao City on September 17, 2004. Their office address in the Philippines is Door No. 3 ANC Building. Lapulapu corner Sobrecarey St. Davao City with the telephone numbers 221-4266 loc 18819. This is in the vicinity of the Chinatown district and just a […]

Call Center Summer Job

While many students are planning for the much coveted vacation this summer, some students are also planning to make this vacation more meaningful and productive by taking summer jobs. Summer jobs are part or full time temporary jobs that are contractual in nature usually lasting for a month or until the summer is over and […]

ePLDT Ventus

ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance Telephone Company (PLDT), the biggest and most dominant telecommunications provider in the Philippines. Founded in 2001, the company operates eight customer contact centers serving Fortune 500 companies in North America and Europe and is manpowered by more than 7,000 […]