What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints are acceptable and they are part of the job. In fact, handling […]

Tech Support Probing Questions

The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the use of computers, connecting to the Internet, the use of a software and the use […]

Email Support Account

Most call center companies included non voice support processes in its operations for a more comprehensive customer support service. This non voice support is usually constituted by an email support and chat support. The chat support pertains to communications between agent and clients through real time chat through the Internet. The email support on the […]

How to Handle Disappointed Customers?

Every person experience disappointments in life, even having a great life, nobody is excuse in experiencing disappointments. It depends on how to handle the situations. When it comes to business, handling disappointed customers must address in a positive way. Instead of going into anger mode, it is better to look at the positive attributes. Dealing […]

Assurance Statements in Customer Service

Customer service is essentially providing assistance or help to customers. Assurance statements are actually words or statements that will assure and appease customers that help will be provided and their concerns, issues and problems will be resolved. There are many ways in which assurance to customers can be conveyed in order to pacify and satisfy […]

Infinite Variant Outsourcing Group

Infinite Variant Outsourcing is a highly assorted world class call center company that comprehends the needs of companies and develops solutions that are delivered beyond the expectations of its clients. The company has evolved and streamlines its structures and processes to build a more robust global partnership with clients. Infinite Variant Philippines provides customized approach […]

Call Script for Angry Customers

Calming and communicating with an angry customer is one of the biggest problems that agents regularly must contend to. Here are some tips to help handle irate customers. It would seem ironic to look for a call center script for an angry customer because an agent that would sound scripted is annoying and can even […]

Develop Computer Services Calls

Help desk is at the core of tech support service. Support services can be as simple as providing operation instructions to as complex as diagnosing and solving a system problem. And much like any other customer service script, it starts with a general greeting and introduction which is important to develop customer confidence and provide […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Sutherland Global Services […]

Increase Sales in Call Center

Different strategies and techniques on how to augment sales in call center can be achieve and implemented. Tips and effectiveness on talking on the phone will be discussed below. Majority of training solutions focus on tactics such as the complaint handling, how to avoid and solve this particular problem, empathy on the customers, the tone […]

Intelenet Global Philippines

Intelenet Global Services is a premium business process outsourcing company with over 50 delivery centers and manned by more than 50,000 employees and strategically located globally to provide cost effective solutions and practical solutions to global companies in the UK, USA, Australia and India. Intelenet Global Philippines created its own full-bodied IT infrastructure comprised of […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, Advanced Contact Solutions call […]

Northstar Solutions

NorthStar Solutions is a premium provider of a multi-channel, contact center that would set a new quality and performance standard in the offshore BPO industry that specially caters clients from the US, Canada, Singapore, the UK, and Australia. Established in 2003 by Paul Ibasco, Northstar Solutions aims to deliver topnotch contact center services that translate […]

What is Positive Scripting?

People are influenced or inspired by messages from people whom they usually look up to such as a parent, a mentor, teacher, a showbiz idol, or a politician, among others. Positive scripting generally refers messages that provide a positive or constructive idea or meaning to a person that would help inspire, build confidence or esteem […]

Innovaquest

InnovaQuest (IQ) is a Business Process Outsourcing (BPO) specializing in providing total setup solutions of medical transcription companies. Innovaquest Philippines distinguishes itself from its competitors by offering a comprehensive education setup solution and model for an transcription organization with is broad array of innovative, original and exclusive medical transcription products and services that will definitely […]

Techcel BPO

Awarded as the “Best Call Center in the World” for three times, Techcel BPO Center is an international outsourcing partner for voice-enabled and non-voice business process services which it delivers by forging strategic alliances and partnerships with its clients from all over the world. Recognizing the diversity of needs of individual businesses, Techcel provides adaptable […]

Shift Resources Philippines

Shift Resources is a US based business process outsourcing firm that provides back office, support and marketing services to small and medium-sized companies in the US. As its name implies, it shifts resources offshore to become an innovator of new concepts in business development through the use and implementation of modern business enhancement methods and […]