What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints are acceptable and they are part of the job. In fact, handling […]

Email Support Account

Most call center companies included non voice support processes in its operations for a more comprehensive customer support service. This non voice support is usually constituted by an email support and chat support. The chat support pertains to communications between agent and clients through real time chat through the Internet. The email support on the […]

Home Agents vs. Dedicated Agents

In deciding to outsource a work, businesses have a choice of getting the services of a home-based agent or dedicated agents. Home agents are outsourcing providers or individuals work from their homes or their won private work space. Dedicated agents. Dedicated agents are outsourcing providers employed by a BPO vendor or company that provides specialized […]

Computer Technician in Call Center

A computer technician is a person who preserves and cares for the computer to maintain its proper conditions. They repair and maintain computers and servers. As a technician, the task is to protect and include building or configuring new parts of the computer which is the hardware, they know how to install and updates new […]

Tech Support Probing Questions

The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the use of computers, connecting to the Internet, the use of a software and the use […]

Call Center Regular Employee

The term “regular” is a classification of employment according to one’s tenure often contrasted against casual employee. According to the Labor Code of the Philippines, an employee is regular if one is has rendered at least one year of service, whether continuous or broken. An employee is also considered regular even if evinced only by […]

Allegia Scriptworks

Allegia Scriptworks is a business outsourcing firm that specializes in providing professional Medical transcription services. Allegia Scriptworks Philippines delivers fast, secure, accurate and inexpensive transcription services to healthcare institutions like hospitals, clinics as well individual practitioners like physicians, medical experts and researchers. The company understands the importance of accuracy, speed and confidentiality that envelops the […]

Accent Training Tips

Call centers in the Philippines not only focus on teaching basic English communication skills, to which most Filipinos are already familiar. They also focus on teaching accent to simulate the English accents of the particular market that they are serving. English speakers have different accents. There is clear difference in the way Americans talk with […]

SupportSave Solutions

SupportSave Solutions is based in Los Angeles California USA, reports on their fiscal year ending May 31, 2009; the Support saves reportedly reached its peak of 96% revenue growth over its previous fiscal year. Support Save Solutions has more than 8 years in existence and experience among call Center Company. In their 8 years of […]

Mega CallNet

Mega CallNet Inc. (MCNI) is call center company that provides both inbound and outbound customer relationship management services. It aims of becoming the leader in the Philippine call center industry by providing first class call center services that serves as the standard for global quality. This is precisely why the company takes the name “Mega” […]

Professional Alliance Consulting

It takes talent to know talent. Professional Alliance Consulting is a human resource outsourcing company that specializes in seeking talented, professional support staff with special skills and deploying them to the jobs that requires their skills and that will contribute directly for the growth of companies while providing employees with a growing professional career that […]

Hiring Undergraduates in Call Center

The call center industry is one of the few professional industries that provide opportunities of employment for college undergraduates. The reason is quite simple. Certain professional positions in a call center company do not really require a college degree. The English communication skill of an applicant is what is important. Moreover, potential agents anyway would […]

Call Center Job Loyalty

The call center industry has the reputation of having the lowest rate of employee retention. Many factors contribute to this concern including the contractual nature of most employment relationships, the on-a-project basis of accounts, the inability of some employees to adjust to the regular night shift work schedules of call centers, and the personal preferences […]

Call Center Illegal Termination

Illegal Termination is the unlawful dismissal of an employee that does not fall under the just causes as clearly provided by the labor code. This applies to all employees including call center agents that work in the Philippines. There are basically five just causes for legal termination namely, serious misconduct, Willful disobedience to lawful orders, […]

Develop Computer Services Calls

Help desk is at the core of tech support service. Support services can be as simple as providing operation instructions to as complex as diagnosing and solving a system problem. And much like any other customer service script, it starts with a general greeting and introduction which is important to develop customer confidence and provide […]

Assurance Statements in Customer Service

Customer service is essentially providing assistance or help to customers. Assurance statements are actually words or statements that will assure and appease customers that help will be provided and their concerns, issues and problems will be resolved. There are many ways in which assurance to customers can be conveyed in order to pacify and satisfy […]

How to Handle Disappointed Customers?

Every person experience disappointments in life, even having a great life, nobody is excuse in experiencing disappointments. It depends on how to handle the situations. When it comes to business, handling disappointed customers must address in a positive way. Instead of going into anger mode, it is better to look at the positive attributes. Dealing […]

Infinite Variant Outsourcing Group

Infinite Variant Outsourcing is a highly assorted world class call center company that comprehends the needs of companies and develops solutions that are delivered beyond the expectations of its clients. The company has evolved and streamlines its structures and processes to build a more robust global partnership with clients. Infinite Variant Philippines provides customized approach […]